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open support ticket for firefox browser

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the ca… (閱讀更多)

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

morriv 於 1 週前 詢問

morriv 於 20 小時前 解答

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A Very Important Parent Bookmark Disappeared Again!

A very important parent Bookmark folder disappeared again! When I do a Search, I can find Bookmarks that are in the Parent Bookmarks folder but as I have reported before,… (閱讀更多)

A very important parent Bookmark folder disappeared again!

When I do a Search, I can find Bookmarks that are in the Parent Bookmarks folder but as I have reported before, the HUGE issue is that there is NO way to find where the parent Bookmarks folder or the Bookmarks in the parent Bookmarks folder using the Search function! How can I find the parent Bookmarks folder and where the Bookmarks are that were in the Parent Bookmarks folder?

I have added many Bookmarks since yesterday so I do not want to try to do a Restore.

I need to find the Bookmarks that disappeared soon.

Wayne Carpenter 於 2 天前 詢問

cor-el 於 1 天前 解答

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Lost of all opened TABs in all my opened windows

Hello there !!! Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, al… (閱讀更多)

Hello there !!!

Today I had serious damage to my Mozilla Firefox. When I started up Firefox I realized that I lost all my opened tabs on all my (three) opened windows, although I had checked the box "Restore previous sessions" in the settings section.

I opened "settings" and I saw this box unchecked !!!!!

The unfortunate event of this failure is that I restarted Firefox and even worse I restarted the PC.

Now I wonder, after all these, if there is a way to restore all my lost TABs that, I believe, there are hidden somewhere...

rogergr311049 於 3 個月前 詢問

cor-el 於 3 個月前 解答

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The 96.0 update has forced my background into Dark Mode

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a… (閱讀更多)

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

flippy12321207 於 2 週前 詢問

jscher2000 於 1 週前 解答

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Downloading Audio Books from Audible

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 … (閱讀更多)

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 works, but is messy. I`m informed by Audible Support that the fault lies with Mozzilla.! Regards, Tony Jackson

Samsung tab 於 2 個月前 詢問

jscher2000 於 1 個月前 解答

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theme causrs dark mode after upgrade

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dar… (閱讀更多)

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dark theme. Altering to the light theme in Firefox settings has no effect and I have tried all the suggestions without success.

I did find that by removing the theme Unicorn Fantasy by M♥Donna and installing a light grey theme this forced google and youtube into there light theme. I have also tried installing other themes and these also seem to cause the dark mode.

I would assume it is a problem caused by the latest Firefox update as google and youtube had the normal white background before this. It's not a massive problem, just annoying and makes little difficult to use


Anyone know how to get round this ?

AH 於 1 週前 詢問

Zian Shi 於 1 週前 解答

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video speed up issue

while using any firefox addons for speeding up a video higher than 4.0 of original speed the video sound suddenly goes off by default. in other browsers such issue does n… (閱讀更多)

while using any firefox addons for speeding up a video higher than 4.0 of original speed the video sound suddenly goes off by default. in other browsers such issue does not appear. only in firefox. what to do?

bobb5 於 1 週前 詢問

TyDraniu 於 1 週前 解答

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Firefox not working

Hi I went to my email provider earlier on and Firefox froze saying that a copy was running and to close - which I did. But Firefox will not access any website: just the … (閱讀更多)

Hi I went to my email provider earlier on and Firefox froze saying that a copy was running and to close - which I did. But Firefox will not access any website: just the normal waiting message.

I did a hard reboot. No joy. I tried a download. No joy. I am using Brave at present to access you. Everyhting else, email etc is working fine.

Any advice please.

Austrianpeter 於 2 週前 詢問

Termy 於 2 週前 解答

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Not saving cookies on two websites

ff 95.0.2 I play 2 games. After reaching a certain level, it is nice to begin where I left off. It used to save on v 88.1 Now I have to start over every time. Except onc… (閱讀更多)

ff 95.0.2

I play 2 games. After reaching a certain level, it is nice to begin where I left off. It used to save on v 88.1 Now I have to start over every time. Except once. It is not worth the effort anymore.

Added as exceptions, so I don't delete them when I clear cache and cookies. That is the way I used to do them.

Thank you.

CiaoBella1 於 1 個月前 詢問

cor-el 於 2 週前 解答

  • 已解決

Lockwise: Passwords do not appear on new PC after Sync

I have reinstalled my home computer and reinstalled Firefox, logged in and synced. My passwords from my work browser's Lockwise have not appeared or synced. Please advise… (閱讀更多)

I have reinstalled my home computer and reinstalled Firefox, logged in and synced. My passwords from my work browser's Lockwise have not appeared or synced. Please advise. Thank you.

I know patience is thin. Feel free to cut to the chase. I did try to self serve and only found export then import options. Are my expectations for sync incorrect?

Happy New Year.

pcendeavorsny 於 3 週前 詢問

pcendeavorsny 於 2 週前 解答

  • 已解決

Themes

I am an elder person with the usual deficiencies of age - 86 years - and this is difficult to tell - I found it hard to see s since my first pc in 2003ome text on my sc… (閱讀更多)

I am an elder person with the usual deficiencies of age - 86 years - and this is difficult to tell - I found it hard to see s since my first pc in 2003ome text on my screen here - and was given the option to choose DARK or LIGHT - I chose dark and this certainly improved matters on Firefox - because I have chosen firefox since my first pc in 2003 over night - last night - the themes have gone back to dark with all the attendant problems which I HAD before I chose LIGHT - can someone please tel me how to get light back I had volunteerd service but I do not think I have much to offer and that - too - is what I want to amend

Patricia 於 3 週前 詢問

FredMcD 於 3 週前 解答

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Firefox 9 - 12 not loading any websites or webpages. Versions lower then the ones I just said work perfectly.

Ok, this might be REAAAAALLY weird that i'm talking about a firefox version that was released in 2012. But i really need it on this windows 2000 VM. The problem is firefo… (閱讀更多)

Ok, this might be REAAAAALLY weird that i'm talking about a firefox version that was released in 2012. But i really need it on this windows 2000 VM. The problem is firefox 9 - 12 is not loading any websites or webpages. It crashes instantly upon opening them. Versions lower then firefox 9 - 12 work flawlessly. Probably nobody will answer this but it is really important for my VM.

Owen 於 1 個月前 詢問

cor-el 於 1 個月前 解答

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when I download from firefox or save a picture from gmail firefox says failed

I can not understand why my laptop has suddenly decided to not download when I download from firefox or save a picture from gmail firefox says failed sorry I am a 73 year… (閱讀更多)

I can not understand why my laptop has suddenly decided to not download

when I download from firefox or save a picture from gmail firefox says failed

sorry I am a 73 year old dummie

brybechr 於 1 個月前 詢問

FredMcD 於 1 個月前 解答

  • 已解決

Firefox crashing when rendering maps

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar … (閱讀更多)

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

conrad 於 1 個月前 詢問

conrad 於 1 個月前 解答