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SERIOUS THREAT OF IDENTITY THEFT

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem … (閱讀更多)

Approximately 2 wks ago I allowed a support tek located in India to remotely access my computer to fix a problem I was having on my computer. After resolving the problem he asked me for my credit card # so he could charge me for fixing the problem, which I had clearly advised him at the very beginning of our conversation I wouldn't give him remote access to my computer if there was going to be a cost involved.

He became very agitated and abusive and threatened to call #411 and report me to whomever answered that number.

In addition, HE REFUSED TO DISCONNECT FROM MY COMPUTER AND HE REMAINED ON THE PHONE AND IN MY COMPUTER, DURING WHICH TIME I COULD SEE HIS CURSOR MOVING ALL AROUND MY SCREEN!

IT FINALLY OCCURED TO ME THAT I COULD PROBABLY GET RID OF HIS PRESENCE ON MY COMPUTER BY SHUTTING IT DOWN, WHICH I DID. WHEN I REBOOTED MY COMPUTER, MY HOME SCREEN WHICH HAD BEEN LOADED WITH APPROXIMATELY 30 ICONS OR SO NO LONGER INCLUDED THESE ICONS!

NOTHING LIKE THIS HAS EVER HAPPENED TO ME DURING ALL THE YEARS I HAVE BEEN USING A COMPUTER & I AM BESIDE MYSELF WITH WORRY OVER THE POSSIBILITY THAT BEFORE I SHUT DOWN MY COMPUTER AND I COULD SEE HIM MOVING HIS CURSOR ALL AROUND ON THE SCREEN, HE WAS ABLE TO COLLECT ALL MY MOST IMPORTANT INFORMATION ----- BANK ACCT NUMBERS! 401K PLAN! ALL MY SAVED PASSWORDS TO ALL PERSONALL ACCTS! ---- YOU NAME IT, HE MUST HAVE BEEN COLLECTNG ALL OF THIS INFO TO USE AS HE WISHED IN THE FUTURE!

ARE THERE ANY STEPS I CAN TAKE TO PROTECT MYSELF FROM IDENTITY THEFT BY THIS TERRIBLE SUPPORT TEK, SHORT OF DESTROYING MY COMPUTER????!!!! YOUR IMMEDIATE REPLY WOULD BE SO GREATY APPRECIATED. THANK YOU. M.WINTERS.


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

myrnwin617 於 4 個月前 詢問

FredMcD 最近回覆 於 4 個月前

hackers have complete control of my Firefox and installed their own developer mode with different email address.

Hackers have taken control of my Firefox and are maliciously using developer mode to alter settings and change behavior. They have hidden help/feedback icon so I can't s… (閱讀更多)

Hackers have taken control of my Firefox and are maliciously using developer mode to alter settings and change behavior. They have hidden help/feedback icon so I can't send emergency info to firefox. They repeatedly change privacy settings for gmail on firefox to capture/alter my emails. They turn off my google sign in which has protected mode always on so they can load porn, inflammatory politics or foreign crap onto my youtube "recommended videos." They have posed as me and signed up for "developer" software in firefox that manipulates the entire account. They used a different email address and sign in to github on my own computer to do this, and I don't know the email address and can't do this. All of the info in my firefox account is now repeatedly tampered with. They also pose as developers throughout my computer and maliciously change everything. My computer is for an individual, myself who isn't part of any organization and shouldn't have organization "administrators. Can't firefox recognize that these are hackers and eliminate them?

skywriter321 於 5 個月前 詢問

Roland Tanglao 最近回覆 於 5 個月前

Adware hidden in Firefox Account

I recently observed that when I visit a certain page (not a website, but a certain page in the website), it seems to be attempting to load flashing the "X" repeatedly. Af… (閱讀更多)

I recently observed that when I visit a certain page (not a website, but a certain page in the website), it seems to be attempting to load flashing the "X" repeatedly. After a few seconds it stops and within 10 seconds I am then redirected to a scam survey website asking me how satisfied I am with my internet provider. I immediately assumed the worst and ran McAfee scans, cleared cache, Malwarebytes free trial scans and no joy.

Then I logged into another computer and loaded up the same page. Please note instead of logging into Firefox and clicking on my bookmark, I simply went to the website, logged in and went to the page. It is the same link in the end. Nothing happened. I thought it was something wrong with my PC at this stage.

I then decided to log into Firefox to see if that would yield different results. I logged in on the other computer that had not presented the spam yet. I clicked the bookmark and it did it. The spam page loaded. From this I understand whatever is causing the problem is in my Firefox Account data.

I then immediately logged out of Firefox on the second computer, uninstalled it and then redownloaded it. Without logging in, the spam still comes up. I am lost. Neither McAfee, Malwarebytes or AdwCleaner find it.

The link for the spam is different every time, usually ending in ".xyz".

Before the spam was present, the page always had a normal padlock beside the URL. Now,sometimes not always, when the spam is going to come up it has an orange warning symbol and say some elements are not secure, and it says something about images.

The page it occurs on is on eBay, and I have used this site no problem for years. It only occurs on my regional message page specific to my country, not on the message page on "ebay.com".

Any help greatly appreciated.

g474 於 5 個月前 詢問

jscher2000 最近回覆 於 5 個月前

malweare xyz how can eliminate from firefox mozzilla

from few days any time i'm looking a page an unwanted screen appear something.XYZ i have done reset but nothing change suddently this advertaizing screen appear and … (閱讀更多)

from few days any time i'm looking a page an unwanted screen appear something.XYZ i have done reset but nothing change suddently this advertaizing screen appear and i can not go where i want this is the full link https://eu.insidemarketbastognehoraire.xyz/db90cc4414c77df9737380366f9e188d/index.html?ip=2001%3Ab07%3A5d29%3Af7bf%3Aecf6%3A827d%3A99c4%3Abbb&siteid=YjY0NjA4MzQ4MDE1MTg2NDM4OTYjMTU4ODQ5ODgzMkA1NjQ1QF9mZjIzZDVhNzgzMDY1ODA2MGJkNDk3NjBhMGFkZWU4Yw&trackid=202005030940405977

how i can remove from my pc

emilio43 於 5 個月前 詢問

FredMcD 最近回覆 於 5 個月前

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (閱讀更多)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

zissesrealestate 於 5 個月前 詢問

FredMcD 最近回覆 於 5 個月前

Trojan was downloaded from Mozilla/Firefox Update 04/06/2020

My security software has quarantined a Trojan from an update. Temp\mozilla-temp-files\mozilla-temp-41 is infected with Trojan.Ciusky.Gen.13. The threat has been successfu… (閱讀更多)

My security software has quarantined a Trojan from an update. Temp\mozilla-temp-files\mozilla-temp-41 is infected with Trojan.Ciusky.Gen.13. The threat has been successfully blocked.

fkd001 於 5 個月前 詢問

Andrew 最近回覆 於 5 個月前

  • 封存

How to unistall safe finder?

I don't know how is possible but this program is impossible to delete, so when I wont to search for something, the browser first uses Google as the default then it redire… (閱讀更多)

I don't know how is possible but this program is impossible to delete, so when I wont to search for something, the browser first uses Google as the default then it redirects me to yahoo with this safe finder. Ad if I want to search the page of Google (google.it in my case) the browser blocks the connection and says: "Connection broken: potential security risk".

I don't know what to do. The strange thing is that the problem is just on the main browser, if I change with chrome the same is there!

Mike 於 6 個月前 詢問

FredMcD 最近回覆 於 6 個月前

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AMozilla folders in my AppData/Roaming profiles - legit or malware?

There is a folder called 'Amozilla' containing a folder called 'AFirefox' under Users/_____/AppData/Roaming, in addition to the regular Mozilla folder. The Amozilla files… (閱讀更多)

There is a folder called 'Amozilla' containing a folder called 'AFirefox' under Users/_____/AppData/Roaming, in addition to the regular Mozilla folder. The Amozilla files are all from 2018 - no recent use. Are these legitimate? Safe to delete?

The regular Mozilla folder contains two Firefox profile folders: one with recent files, the other all from 2018. Safe to delete the defunct profile folder? (I am the only user of this computer.)

Thanks.

jell 於 8 個月前 詢問

IanBJones 最近回覆 於 6 個月前

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Someone keeps changing my log in password. How do I report this?

Several times now I have tried to log in and my password is not recognized. I tried today and after several attempts I clicked on forgot password. But then my password fo… (閱讀更多)

Several times now I have tried to log in and my password is not recognized. I tried today and after several attempts I clicked on forgot password. But then my password for my email had been changed as well. I have a hacker! how do I report this to Firefox?

janiet541 於 6 個月前 詢問

jscher2000 最近回覆 於 6 個月前

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malware called jackyhillty.net

Since last week been getting constant warnings about virus (from basic version of Avast) https://jackyhillty.net Ran scans with Malwarebytes, Spybot, but nothing showed u… (閱讀更多)

Since last week been getting constant warnings about virus (from basic version of Avast) https://jackyhillty.net Ran scans with Malwarebytes, Spybot, but nothing showed up re this virus. Tried searching on Net but again, nothing. I am baffled. Anyone know about this and how to get rid? screenshot included

tp3813 於 6 個月前 詢問

Wesley Branton 最近回覆 於 6 個月前

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possible malware sites opened

The new firefox should have some malware protection by default? I thought I can use it without blocking addons, maybe a mistake? On searching the web by google I came on… (閱讀更多)

The new firefox should have some malware protection by default? I thought I can use it without blocking addons, maybe a mistake?

On searching the web by google I came on a webpage, where another page suddenly opened and I could not leave with back button. Just another fake page opened.

I scanned the pages here (others are in the comment): https://www.virustotal.com/gui/url/518ffb491d9ae673e803a930d05aae5bd0db9536a93197bfb2a874de76009af2

Could there be some infection? What can I do now to be save?

I deleted cache inside firefox and after that a scan with clamscan. It could not find anything on my device.

Thank you

cj447 於 6 個月前 詢問

cor-el 最近回覆 於 6 個月前

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Firefox crashes

I tried the following methods, but crash of Firefox is not improved. 1) Firefox crashes by the safe mode. 2) I checked memory with Memtest86+. However, the error was not … (閱讀更多)

I tried the following methods, but crash of Firefox is not improved.

1) Firefox crashes by the safe mode. 2) I checked memory with Memtest86+. However, the error was not detected. 3)After having completely uninstalled Firefox, it crashes even if I install the latest edition again.


bp-676f8e00-cbfa-4158-a8c8-2f1a50200214

boff.hiroshi 於 8 個月前 詢問

FredMcD 最近回覆 於 8 個月前

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My Firefox browser has been 'taken over' by 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch'... How did this happen and how di I get rid of it?

My Firefox now 'defaults' to 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch?aid=5329&data=aWlkPTIwJnVpZD01MDUyMDI2Ng==&keyword'. The 'response' i… (閱讀更多)

My Firefox now 'defaults' to 'https://goto-searchitnow.global.ssl.fastly.net/v1/hostedsearch?aid=5329&data=aWlkPTIwJnVpZD01MDUyMDI2Ng==&keyword'. The 'response' is always 'nothing here'. The only way I can search now is Safari...not my favourite! How did this happen? How can I fix it? Thanks! Charley

coachcharley 於 1 年前 詢問

jscher2000 最近回覆 於 8 個月前

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AVG keeps saying that there is a THREAT detected in Monzilla killssource.com that it is infecter with Malware-gen trojan. what can I do about this as it happens

AVG says Threat name Other;Malware-gen [Trj] URL https;//killssourcs.com/21c1e810f7f98f00b3.js Process C;\Program Files\Mozilla Firefox… (閱讀更多)

AVG says Threat name Other;Malware-gen [Trj] URL https;//killssourcs.com/21c1e810f7f98f00b3.js Process C;\Program Files\Mozilla Firefox\firefoex.exe Detected by Web Shield Status Connection aborted

dmcar88233 於 8 個月前 詢問

jscher2000 最近回覆 於 8 個月前

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I have a problem

I keep getting this web site. That is opening Windows and when I looked it up it said it was malware so I down loaded a anti malware and it can't find it http://gestyy.co… (閱讀更多)

I keep getting this web site. That is opening Windows and when I looked it up it said it was malware so I down loaded a anti malware and it can't find it http://gestyy.com/w6Rdyh is what it keeps opening as. Can you help

gaskillaj 於 9 個月前 詢問

FredMcD 最近回覆 於 9 個月前