Firefox 技術支援討論區

HI, I've been having this problem with Firefox for the last two days. It does not display context and formatting of websites like Reddit, Mozilla, and sometimes YouTube. It has said many times that websites like youtube have an untrusted connection, and shockwave flash crashes. I tried uninstalling , cleaning, and reinstalling Firefox, I tried repairing it also.. I updated java, Flash, and shockwave. Did a complete scan of my computer with my Antivirus and Malwarebytes.

None of these problems are on Chrome or Edge.

Application Basics

Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-b252c610-e860-4800-bb0e-4ef672151122 Submitted: 3 hours ago

Report ID: bp-cdc8cb59-3c52-45b0-be02-7fb2e2151121 Submitted: 2 days ago

All Crash Reports (including 12 pending crashes in the given time range)

Extensions

Graphics

Adapter Description: Intel(R) HD Graphics 530 Adapter Description (GPU #2): NVIDIA GeForce GTX 960M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 4095 Asynchronous Pan/Zoom: none Device ID: 0x191b Device ID (GPU #2): 0x139b DirectWrite Enabled: false (10.0.10240.16430) Driver Date: 8-24-2015 Driver Date (GPU #2): 11-13-2015 Driver Version: 10.18.15.4279 Driver Version (GPU #2): 10.18.13.5900 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 10391025 Subsys ID (GPU #2): 10391025 Supports Hardware H264 Decoding: false Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: false gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x191b gfx.driver-init.driverVersion: 10.18.15.4279 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1448119635 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1448117718 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1448223560 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1448151756 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.fdf plugin.importedState: true plugin.state.java: 2 plugin.state.np_wtapp: 0 plugin.state.np32dsw: 2 plugin.state.npctrl: 2 plugin.state.npdeployjava: 1 plugin.state.npfoxitphantompdfplugin: 0 plugin.state.npintelwebapiipt: 0 plugin.state.npintelwebapiupdater: 0 plugin.state.npitunes: 0 plugin.state.npspwrap: 0 privacy.sanitize.migrateFx3Prefs: true security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false security.OCSP.enabled: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1448151756

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features

I am getting problems with scripts not running on various web sites that I access every day.

For example, two today: resource://gre/modules/commonj…nsion/data/jquery-2.1.0.min.js:4 resource://gre/modules/commonj…nsion/data/jquery-2.1.0.min.js:2

This has just started happening in the last week or so.

System: Windows 7 64bit; Firefox 42.0; RAM 6Gb; Processor i5 2430M 2.4Ghz

Mike

Since the last Firefox update, I have been experiencing issues with Yahoo Mail. I am using Windows 7 on a Toshiba Satellite laptop, and my security is provided by Kaspersky, which I just recently updated as well. At first I thought the issue was related to the Kaspersky update, but apparently not since Yahoo Mail works just fine in Internet Explorer. I do not, however, want to use Internet Explorer; I much prefer Firefox.

The problem is that when I log in to my Yahoo Mail account, the drop down menus don't work, for instance, Settings, Account, and Sign-out. Moreover, if I want to reply to an email, I have to keep clicking on "Reply" and sometimes even click "R" on the keyboard before the dialogue box opens. The same thing happens when I want to Forward an email. What's more, when I try to delete emails or empty the Spam or Trash boxes, I cannot always accomplish this by checking emails and then clicking "Delete." Sometimes I instead have to resort to checking off messages and then using 'Delete" on the keyboard. Finally, when I get ready to sign-out of Yahoo Mail, I have to click on Home, go to the Yahoo homepage, and only then will the drop-down menu work so I can log-out. One thing I have noticed is that there are no longer ads on the right-hand side in Yahoo Mail. there is only the a blank box with the word "Ad" in red letters the upper right corner, so I wonder if this absence of ads is somehow related to the issues I am experiencing. I am not tech savvy, so I would greatly appreciate if someone could address this question, and if you know what's causing the problem, tell me how to resolve it but tell me in layman's terms. :-) Thank you.

I use POGO.com to play games.

When I attempt to sign in I get an error stating that I need to have java script enabled.

It is enabled and yet I keep getting this error.

Everything works fine when using Internet Explorer.

This have been happening for approximately a month now.

Any help is appreciated.

Hi. Up until yesterday I always use java 6 u 17 (32 bit) and the plug-in at Firefox (ver 40) is working fine. One day for development purpose I had to uninstall my java and install java 6 u 45 (64 bit). Suddenly the java plug-in disappear from Firefox. After googling for a while it seems Firefox won't discover it because it was in the blocked list. Is there any way for me to install java plugins 6 updates 45 to Firefox? FYI, the java plugins was detected and works well in IE 11.

Thanks.

hi, every time i have checked back in with my plug-ins for at least the past 3 years, java has been continued to be disabled by firefox. But when i click on "check for updates",

it always just leads me to a page that tells me why it is disabled, not if there is an update, or ever will be.
Is it recommended to just forget about java ever being useful again?

And then what should i do instead, like when a site requires java to work properly? thanks!

During Log In to PayPal, after entering the CMS-sent text code (using PayPal's 2-factor login procedure), Firefox stalls while loading the next page, and continues trying to load, indefinitely. The page suggests "Try Again", if load attempt stalls, so I click "Try again", and then get the "Re-direct Error Message" that's shown in the attached screen capture.. I have re-tried the same scenario, several times, both yesterday and today, with the same results. Trying the same scenario in Google Chrome does not result in an error, and I've not had this error in any prior version of Firefox under Windows 10 Pro.

If I open a Medscape slide show, of skin lesions for example, there are 2 buttons that can be used to advance the slides: one at the right edge of the picture itself and one just above the picture. Neither of them work. When I click on the arrows they turn black as if they're going to work but nothing advances. Neither does using the arrow keys on the keyboard. Java and Flash are recently updated. The slideshow works just fine in Safari. Any ideas?

Firefox keeps freeing/hanging. First you will see the errors that pop up for me. Then the troubleshooting I have done to solve this problem.

Script Error: Script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/imageBlock/imageBlock-3190704718._V1_.js:773

Script: http://z-ecx.images-amazon.com/images/G/01/digital/sitb/reader/v4/201411111537/en_US/sitb-library-js._V319867744_.js:34

Script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/site-wide-js-1.2.6-beacon/site-wide-5809221203._V1_.js:184

For troubleshooting I have tried the following: disable addon's and restart in safe mode (did not help) disable theme and restart in safe mode (did not help) reset firefox (did not help) uninstalled Firefox & removed all traces of browser from my computer (yes even the registry was removed)

I am not tech savvy but the script errors made me think of Javascript. I went to about:config and searched for Java when javascript.enabled showed up I disabled and the problem has disappeared.

I know I need this javascript enabled. I cannot do much of anything at my site with is disabled.

Does anyone have any suggestions on how to fix this script hanging problem.

Thanks for any help.

Example: creating an American Greetings card. I can't get past step 1. When I click on step 2 nothing happens. I get Jigzone sent to my mail every day. Each puzzle is grayed out & won't work. It sounds like a Java issue, but Firefox won't accept the Javascript update.

When I bring up a spreadsheet online in google docs Firefox starts dimming the screen, others tabs run slow. The screen dimming will last, for 2-3 minutes, and then clear up, 2-3 minutes later it will dim again. The fewer tabs I have helps, but not the answer. IMO the problem has gotten worse over the few upgrades. I have an HP 2000 Laptop, CPU 1300.000 MHz, memory 7586 MiB.

Thx, Larry

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent.

Anything that can be done to fix this?

I downloaded and installed Javascript but I am unable to get it to load. When I go to my addon settings it says it vulnerable and won't allow me to enable. I have tried giving each specific site permission to run but sites such as Netflix and Facebook will not work and tell me it is because Javascript is not enabled.

my mozilla crashes even while on safe, I did disabled the add ons, I did re installed, I tried to find it this happened after some download, and run a malware software through several times. The first time I tried with safe, it lasted longer, I noticed a couple of times, that when I tried a new page I would not get the home page (which I listed as Google ) but got yahoo, so went looking for some strange software in the control panel, I did remove several that I barely used, but did not find anthing suspicious. Here is a copy of the report from today Crash ID: bp-c337a86b-ebc0-42f4-bf7c-c63942141111

New profile. Import bookmarks from json - scripts error. Why? From HTML - icons YES, import NO errors, tags NO( From JSON - icons NO(, import with errors, tags YES May be fix\repair\check places.sqlite, how? [img]http://i.imgur.com/jCrGYKp.jpg/img [img]http://i.imgur.com/5f8opcf.jpg/img [img]http://i.imgur.com/vnIpPZw.jpg/img