Firefox 技術支援討論區

Using Firefox, my page will involuntarily changes size or will highlight text not requested.

If I need to change a setting...please send instructions to: [email-removed]

(email address removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

I recently swapped to Firefox (113.0) from Chrome.

I'm trying to open my employer's website (https://www.accenture.com/us-en) but it doesn't load on Firefox.

It's not an internet issue as I can open up Edge and it will load instantly. Firefox gives the "this page is slowing down Firefox" message

I tried turning off my extensions (I have uBlock) without it making a difference.

Just within the past few days, Firefox no longer allows me desktop computer access to my email account with wowway.com. However, both Chrome and Edge do. WOW's customer support person said that Firefox is causing the problem. I really like Firefox and hope that this issue can be resolved. Thank you. Clare Abt

Browser / Version: Firefox 115.0 Operating System: Windows 11 Tested Another Browser: Yes Chrome, no issue

Problem type: Site is not usable Description: Page not loading correctly, YouTube video will randomly freeze and the page will blank with a loading icon for about 5 minutes. This randomly occurs with no specific video, but always happens when switching in and out from full screen mode. Steps to Reproduce: 1. Open YouTube video 2. Try toggling full screen on and off, no specific video causes the issue

why am i getting this message? " This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network. " please fix this is very annoying!!

Firefox Can’t Open This Page https://varian.lightning.force.com/lightning/r/BigMachines__Quote__c/a358a0000033Y1XAAU/edit?inContextOfRef=1.eyJ0eXBlIjoic3RhbmRhcmRfX3JlY29yZFBhZ2UiLCJhdHRyaWJ1dGVzIjp7InJlY29yZElkIjoiYTM1OGEwMDAwMDMzWTFYQUFVIiwiYWN0aW9uTmFtZSI6InZpZXciLCJvYmplY3RBcGlOYW1lIjoiQmlnTWFjaGluZXNfX1F1b3RlX19jIn0sInN0YXRlIjp7fX0%3D&count=1

How do I keep Firefox from losing the internet connection just cause I don't want to close all the tabs I've had open the past week or so? I've tried clearing the cookies, and then reloading my open tabs, but it ends up losing the connection, just the browser itself. Other browser still works. Completely closing all tabs and restarting Firefox gets it working again, but dare I reload the previous session again, open all the tabs (acts like it's going to work), but then loses connection.

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Hello. Whenever that blue broader on the new tab appears, it doesn't let me type on my keyboard and doesn't let me switch to a different tab and open my folder on the desktop whenever I press my keyboard. Does anyone know how to fix this problem?

screenshot is attached.

I have been observing an issue since a month that- a few YouTube videos are not being played when it is opened in Firefox, whereas the same videos are working fine in other browsers. The videos are getting loaded by the time, and the captions are also visible but no picture is visible and no sound. First I thought, may be it's an issue of the AdBlocker (uBlock Origin) that is enabled in my browser, so I disabled it and tried again, but still the same problem.

One of the videos I'm having issue with- https://www.youtube.com/watch?v=W_lzMUGgeYg

Please help, it's too irritating :(

For a while now, several bank credit card sites are not working correctly when I use my Firefox browser. It did in the past and I didn't have any problems but lately I'm having these problems happening on sites I've used for years. If I use another browser it will work with no problem. In fact after talking with some of the support people at some of the sites that won't work, the suggest trying another browser which works fine. I'm talking like American Express' website which I use a lot. There are other sites other than credit cards that are not working correctly and again, their support agent will tell me to use another browser. I have tried different remedies like clearing cache, history, etc. I only use few addons like AdBlock which helps to cut down on trackers and information gathers. I have set my preferences to clear out my history and cookies. I have used Firefox for so many years without problems and with the same addons without any problems. So what is causing this to happen? I do enjoy using Firefox but if I have to keep changing over to another browser so sites will work, then maybe it's time for me to stop using Firefox.

Hi I have a Shopify account and since the Firefox 99 update my Shopify shop page doesn't load any more, showing an error message. I have had to download Chrome in order to access my shop - really annoying. Have anyone been able to troubleshoot the problem? I find it really affects my ability to do business and I am feeling let down by Firefox. I am adding a screenshot of the error message. I can access my shop without any trouble on Edge or Opera browsers. Firefox is the only one having issue...