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Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (閱讀更多)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

WhiteBimmer 於 1 週前 詢問

jscher2000 - Support Volunteer 最近回覆於 1 週前

Firefox Crashing

Greetings, My Firefox keeps crashing randomly even though it's a new PC with very capable good hardware. My old laptop used to run 100s of tabs without any issues. Howe… (閱讀更多)

Jessica-123 於 5 個月前 詢問

zeroknight 最近回覆於 5 個月前

Tab to Amazon search broken

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see imag… (閱讀更多)

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see image). How do I fix this?

LongDuck 於 4 個月前 詢問

cor-el 最近回覆於 3 個月前

Massive memory leak

115.8.0esr (64-bit) This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox… (閱讀更多)

115.8.0esr (64-bit)

This newest release has a massive memory leak. I know it's Firefox, because I look at the system monitor, and there are even more entries for firefox.com running than usual. The first one on the top of the list is the biggest resource hog, and the next one is second. All the rest have something going on, but smaller. Looking at performance in the Windows Task Manager, under performance, the memory usage goes up. Right now, it's 5.35Gb of 16Gb. At worst, several days ago, it was at 12Gb. When I force close Firefox, the memory and usage goes way, way down, to a usable level.

I wrote last night. "Ed" someone got back to me, didn't quote my message, and said he was from another department. I DID EXACTLY THE SAME THING AS LAST NIGHT. I hit the blue button, which took me here, and he advised me to do today, which brought me here, AGAIN.

If this, again, goes to "restoring access to Mozilla accounts and subscription services such as Mozilla VPN", please be professional and forward it to the right department, possibly with my message quoted, as this is the second time I'm creating it, and only have my memory on which to fall back for the first time. The logical topic is "Fix slowness, crashing, error messages, and other problems".

At the same time, other releases have had big memory leaks, and they seem to get patched quickly.

Thank you again.

Apollyon48 於 3 個月前 詢問

cor-el 最近回覆於 3 個月前

Firefox crashes

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI… (閱讀更多)

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

aftab98856 於 5 個月前 詢問

cor-el 最近回覆於 3 個月前

Firefox locks up after downloading file

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, cl… (閱讀更多)

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

Daren Scot Wilson 於 2 個月前 詢問

zeroknight 最近回覆於 2 個月前

Firefox 121.0.1 (64-bit) invalid file format error on youtube upload

Hello Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that … (閱讀更多)

Hello

Just to report Firefox 121.0.1 (64-bit) unable to upload any video formats on youtube and always having invalid video format error. I'm unable to upload even that videos what was already successfully uploaded some times ago. I using Microsoft Edge now to upload on youtube and it is fine with all my videos. Hope you can fix soon.

SNov 於 5 個月前 詢問

zeroknight 最近回覆於 5 個月前

Firefox needs over 100 GB of memory and always crashes

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have a… (閱讀更多)

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have already deleted and reinstalled the program and cannot explain why it is using so much memory. Can anyone help me?

hello247 於 3 個月前 詢問

cor-el 最近回覆於 3 個月前

Youtube streaming video freezes, but audio still going ok

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple min… (閱讀更多)

Hi, I watch specific streaming live show on YouTube every week. Unfortunately, I always have to play it in non-Firefox browser, because the video freezes every couple minutes, while audio track is still playing in the background. Based on the comments from the stream chat, other people have this issue too. Why? How to fix it? It is annoying. Internet connection is ok. Other browsers no issue. OS Linux Mint 20 Ulyana 64-bit Kernel Linux 5.4.0-172-generic x86_64 MATE 1.24.0 Mozilla Firefox 123.0 (64-bit)

ondrej123 於 3 個月前 詢問

zeroknight 最近回覆於 3 個月前

Tab Crashing When Loading YouTube - Mac Desktop (Using Firefox 121.0)

Hello! Like many before me, the tabs crash every time I got to YouTube. The only message I get is "Gah. Your tab just crashed. We can help! Choose Restore This Tab to … (閱讀更多)

Hello! Like many before me, the tabs crash every time I got to YouTube. The only message I get is

"Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." This option does NOTHING to solve the issue.

Not sure why, but I've never had this issue before until about a week ago. I don't want to use another browser. I prefer Firefox.

I am currently using Firefox 121.0.

Any information/assistance would be greatly appreciated.

Thank you!

sondrasaintlewis 於 5 個月前 詢問

cor-el 最近回覆於 5 個月前

Websites don't work with FireFox but do with other browsers

I've written about this before and never got a working answer. I have to use Chrome or internet explorer for some work because FireFox won't open the sites. This problem … (閱讀更多)

I've written about this before and never got a working answer. I have to use Chrome or internet explorer for some work because FireFox won't open the sites. This problem hasn't been fixed by I clearing cache and cookies as recommended back when I first asked a year or so ago.

Now the latest website I haven't been able to use is the Post office! USPS.com -- If I try to track a mail piece using my tracking number the site can't bring it up. The site tries for long time then tells me to try later. When I try with another browser such as Chrome, the result is there within a couple of seconds. It looks like I'm going to have to leave FireFox which I hate as I've used it so long - over ten years at least.

Version 121 Windows 10

rkclaw 於 4 個月前 詢問

jonzn4SUSE 最近回覆於 4 個月前

Getting to costco.ca blocked during past few days - disabling tracking does nothing!

Getting to www.costco.ca impossible during past few days - disabling tracking does nothing! Tried relaxing most security and tracking settings, still no results. MS Edge … (閱讀更多)

Getting to www.costco.ca impossible during past few days - disabling tracking does nothing! Tried relaxing most security and tracking settings, still no results. MS Edge works just fine, like Firefox used to until now. Guess it's time to switch if no other option.

Gabriel C 於 5 個月前 詢問

zeroknight 最近回覆於 4 個月前

firefox won't open unless i am running as administrator

For some reason Firefox stop working about a week ago and i can get to work again. I can only open it as administrator but when it opens I cant do anything. I have tried … (閱讀更多)

For some reason Firefox stop working about a week ago and i can get to work again. I can only open it as administrator but when it opens I cant do anything. I have tried all the fixes in the forum and nothing plus reinstalling it several times. I looked into the console and a whole bunch of errors showed up. can anybody help me?

Phil Stahlbaum 於 3 個月前 詢問

zeroknight 最近回覆於 3 個月前

WebGL still not present in Firefox with 21H2 Windows LTSC

WebGL still not present in Firefox with 21H2 Windows LTSC my previous question was closed and still no solution. Nothing advised helps the issue. On the same system it wo… (閱讀更多)

WebGL still not present in Firefox with 21H2 Windows LTSC my previous question was closed and still no solution. Nothing advised helps the issue. On the same system it works in Nightly!!!!

jcpkoz 於 3 個月前 詢問

zeroknight 最近回覆於 3 個月前

Any chance of simple auto debug for plug ins?

How about logging entry and exit points for each plug in that runs? Then it should be pretty easy to identify which plugin is crashing. Sure, it won't work all the time, … (閱讀更多)

How about logging entry and exit points for each plug in that runs? Then it should be pretty easy to identify which plugin is crashing. Sure, it won't work all the time, but it'll work much of the time.

This would be SO much easier than taking ages to manually debug by safe mode, trouble shooting, disabling each plugin one at a time. That's no fun, even for IT pros. Think what it's like for regular users!

What am I missing here? This sounds like a very simple fix, which would offer HUGE wins for little work.

How does that sound?

   Ed

Ed Love 於 4 個月前 詢問

zeroknight 最近回覆於 4 個月前

Probleme with 'places.sqlite' -> 'moz_places' Can't retrieve the "real" $LAST_VISITED_URL ?

the last url in moz_places in places.sqlite are not the same as in my history tab I posted here Here is my `last-url.sh` #!/bin/bash rm -rf /tmp/db.sqlite … (閱讀更多)

the last url in moz_places in places.sqlite are not the same as in my history tab I posted here

Here is my `last-url.sh`

   #!/bin/bash
   
   rm  -rf /tmp/db.sqlite 
   cp ~/.mozilla/firefox/*.default-esr/places.sqlite /tmp/db.sqlite ;
   LAST_URL=`sqlite3 /tmp/db.sqlite "select url from moz_places order by last_visit_date desc limit 1;"`;
   echo $LAST_URL


My script keeps giving me wrong answer. For exemple, a stackoverflow.com url instead of the youtube.com one even if i reload the page.

I have only one `xxxxxx.default-esr` profile.

Screenshot examples: the "google test" is a brand new visited url, and the others were refreshed pages

dehya 於 3 個月前 詢問

jscher2000 - Support Volunteer 最近回覆於 3 個月前

Sentences randomly repeating in written text.

Hi there, I've been having an issue lately where random text I've written is being inserted into other areas of my paragraphs in online text blocks. This mainly happens… (閱讀更多)

Hi there,

I've been having an issue lately where random text I've written is being inserted into other areas of my paragraphs in online text blocks. This mainly happens when I hop between paragraphs and try to edit content.

IE: If I wrote this statement and went back to correct something above, this sentence would "somehow" get added into the spot where I'm editing. It makes NO sense and is only happening within Firefox. Is there a way to fix it? I've noticed this happening on both Facebook and Indeed now too...so, I think it could be more of an issue with Firefox than certain sites.

The image is an example of the text being added in and reinserted. Thanks in advance for the help!

renorris3 於 3 個月前 詢問

zeroknight 最近回覆於 3 個月前

Firefox 11+ memory leak

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I l… (閱讀更多)

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I leave firefox idle, or in background for any amount of time, it eats up all the ram and the system grinds to a halt and crashes. Can't get logs, or use profiler. This happens every single day, multiple times per day and only when firefox is in background or pc is idle. I don't use more than 3-4 tabs, this happens on random websites, sometimes even when no websites are open. I can literally open firefox with no tabs and let it sit idle and same thing happens.

danik9753 於 5 個月前 詢問

zeroknight 最近回覆於 5 個月前

Icoud site not working

Hi, I cannot logon to icloud using Firefox (since 3 days) on my windows pc. It normally works fine I can logon on using the mobile firefox browser and I can logon using… (閱讀更多)

Hi,

I cannot logon to icloud using Firefox (since 3 days) on my windows pc. It normally works fine

I can logon on using the mobile firefox browser and I can logon using Edge. However, I don't want to use Edge

I use a VPN (including browser extension) but I haven't had a problem before

Thanks

Jonathan

jonathanlynchkelly 於 5 個月前 詢問

zeroknight 最近回覆於 4 個月前

"About Firefox" box shows error message "Failed to check for updates".

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being pr… (閱讀更多)

I have a macbook pro running Sonoma 14.2.1. A few days ago I noticed the computer didn't update to the current version of Firefox when I attempted to do so after being prompted that an update was available. I went to "About Firefox" and saw the error message "Failed to check for updates". Please help. Thanks.

WILLIAM RAMIREZ 於 3 個月前 詢問

jscher2000 - Support Volunteer 最近回覆於 3 個月前