Firefox 技術支援討論區

bp-b2807458-921f-40fb-8086-b06fa0201125 11/25/2020, 7:01 AM View bp-db55fcc3-4398-4416-a1a6-86c540201125 11/25/2020, 7:01 AM View bp-9c11b0c1-baa7-4f1c-9afb-2a2800201121 11/20/2020, 4:49 PM

Here is the crash info. Recently, usually when scrolling through sites, my tabs would crash unexpectedly. This is a brand-new laptop that I have had for a little over a week now. Any help would be greatly appreciated.

Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ

Crash Address: 0xffffffffffffffff

Hi,

I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system.

I removed most of the unwanted Software but one problem remained: A search result hijacker was part of the package. It replaces the top 4 results with some cryptic redirect links that are luckily displayed in a different font, otherwise I wouldn't have noticed at all.

I tracked the issue down to a addon in Firefox (see attached screenshot) that I cannot remove, no matter what I try.

What I tried to remove it: - I tried to remove the addon via about:config - I tried to run Firefox in safe mode and uninstall it - I tried to factory reset Firefox - I Installed Avira and made a system scan - I installed MalwareBytes and made a system scan - I check all the extension folders for addons that I do not know but can't find anything - I checked my whole system for any xpi-files but couldn't find any.

I am out of ideas. I can disable the addon but thats about it. After a while Firefox will shut itself down and the next time I start it, the addon is on again. When I resinstall FIrefox, the same thing happens. The addon is always back.

When I inspect the element it loads some invisible icon file that is supposedly located in "src="jar:file:///C:/Windows/Installer/%7BB28AF4A4-C997-4A5B-A111-FD1E65138A8D%7D/%7B02E337C0-4D70-452D-AA64-92D0A8C5D953%7D.xpi!/icon48.png"", if that helps. But the location doesn't exist on my system.

Can anyone here help me? I alread sent a problem report via the official tool.

Sincerely Florian

Hello,

I have been having weird problems with my Firefox since I tried getting back to using it. I have reset everything before using it again. I changed the language back to English but the hamburger icon list is in Japanese. A minor issue but I can manage.

But this one is really annoying. I click on a link and it closes it down for me in 1 second. Here's a short clip of what I'm referring to.

https://streamable.com/hd9879

Please help me solve my problem. I just want to download files from my email.

I started having problems with YouTube recently and I think it is a Firefox issue.

I am running version 82.0.3 (64-bit) and when I log into YouTube, the Home page is not displaying all the content.

I have attached severl screenshots and you can see the problem as follows:

Image Sign In 1 shows the YouTube home page before signing in. Image Sign In 2 shows the YouTube home page after I have signed in using my Google account and you can see at the top right of the screen that my Google Account avatar (Darth) is showing. However, a lot of the content, e.g. Watch Later, Classics and My Subscriptions which are user related are all missing and if you compare this image to Image Sign In Chrome you can see that Chrome is showing everything and works correctly.

I tried this on Edge as well and it works all okay, the same as Chrome, so that is why I think there is an issue with Firefox.

Also, on the left side in the middle in Image Sign In 1 and Image Sign In 2 you can see a blue Sign In box with the words "Sign in to like videos, comment and subscribe." If you select this option you get an error which is in Image YouTube Sign In Error so I don't know if this is related to my problem but I thought it may help highlight what the problem is.

Any confirmation that it's a Firefox issue or any solutions to what is causing it would be appreciated.

Thanks.

I think I have a bug to report:

When I browse a website with an embedded PDF viewer (must be a Firefox default viewer because I haven't installed any other plug-ins), a notification bar on top of the website (right under the bookmark bar) pops up saying (translated from German): [Icon: ?] The PDF-document is not displayed correctly. [Button: "view with other app"] [Button: "x" for closing the bar].

The PDF viewer works, so the error seems unneccessary, but what really bothers me is that the bar can't be closed. Clicking the X-button on the very right doesn't work - the bar frozen until I restart the browser or close the tab. This problem exists already since summer, so at least for 2 or more updates.

Hi, I have used Firefox on my desktop pc using Windows o/s many years with minimal problem. Last few weeks Firefox operating strangely. Starts off fine then after opening a few tabs will not open others. Seems to be searching for new url but no show. When I close it down to re-open fresh a pop-up box appears with option 'close firefox'. Only when selected will firefox re-open. That then works fine for a few tabs then will not open after that. I have tried Refresh, Restart without add-ins, Safe mode. None have removed the problem. I have thought about Uninstall then reinstall a 'clean' firefox, but worried about losing all my data. The problem seems to have started a few weeks back after a Windows 10 update but I am not sure about that. Any help gratefully received. Thanks.

I mainly use Firefox. I worked offline on a couple of mails on yahoo webmail, intending to send them in the morning. On waking up, I went online to send wanted to send them, but they could not. Needless to say, the texts of those mails have been lost and were not saved as drafts. All my firefox pages, old and new, now open as bare pages, without links, formatting, pics or functionalities. I am not even able to upload here an image of my screen on a typical page. My email is [email]@yahoo.com.

I am just wondering why FireFox occasionally becomes slow to load web pages. On these occasions, restarting Firefox fixes the problem immediately.

Example, I was just loading the same page repeatedly because of some work I am doing. After about 15 minutes of slow response times, I restarted FireFox and immediately, the page loaded very quickly as usual.

You can see the page where this was occurring at this url: https://legacy-systems.biz/demo/demo.html

Any information etc. would be appreciated immensely.

For the past few days, Firefox has been running painfully slowly. I have tried to reset it, reinstall it and running Glary Utilities to clean but nothing has worked so far. I also have Opera and Chrome which are running absolutely fine. The program itself starts up fine but just seems to be very slow to load pages.

I am on Windows 10 with latest updates which is run on a separate SSD drive. Everything else runs very quickly like the resource heavy NoxPlayer.

Please let me know what further details I can provide you with.

Thank you in advance!

Firefox lately has weird connection issues to google related websites (eg. google search, google keep, youtube). 1. Google search takes noticeably slower time. Sometimes it will just hang and need to refresh multiple times. 2. Sometimes, links from google search are not working at the first click/try. 3. Google keep does not load at all, requires multiple refreshes to load it successfully. 4. YouTube is the easiest to replicate the problem. The thumbnails loads significantly slower. I just cant get it load extra content by scrolling down, just keep showing the loading sign.

Tried: 1. clear cache and cookies. 2. restart firefox and PC. 3. restart router. 4. flushed windows dns. 5. no proxy.

FYI, chrome works well so i don't think it is a network issue but a browser specific issue.

large black boxes or lines are appearing and preventing me from entering text in various programs’ for ‘Firefox’

These are very large black "boxes" that also cause gmail to flick in and out from a large to a small display

Hi everyone,

I have this message that appears on every web page but my connection is fine: "you must log in to this network before you can access the internet". It appeared I don't know how (maybe after using my VPN?) and I can't get rid of it. Any idea?

In advance, thanks a lot.

When I open Wunderground in FF I get hexadecimal character maps for many buttons. https://www.dropbox.com/s/ci3v1ag7ppynkbw/Screen%20Shot%202020-11-22%20at%209.35.59%20PM.jpg?dl=0

In Chrome, they're fine: https://www.dropbox.com/s/zj855hxep7mx7rs/Screen%20Shot%202020-11-22%20at%209.30.49%20PM.jpg?dl=0

HUH?? With the Wunderground page open, the "text encoding" under the View menu is grayed out so I can't change the encoding. Suggestions?? THANKS!!!

I have been avidly using Firefox for 10+ years. However, I notice a trend that if I have several Firefox tabs open for quite a while, it starts typing in some wrong characters.

A list of character errors it makes is: é appears when typing slash beside shift on the right side. è appears when typing the apostrophe symbol beside enter. à appears when typing slash above enter ç appear when typing the right square bracket ^^ appears when typing the left square bracket (does not type anything 1st try, then enters that the 2nd try. Or if pressing it once, then backspace, it enters ^) / appears when typing key to the left of 1 at the top. É appears when typing a question mark. @ is working right now, although it usually does not work when this occurs.

Restarting the computer fixes it every time. This EXCLUSIVELY occurs times I have at least a few Firefox tabs open. I first came across this in Windows 7. In Windows 7, it made those character errors in Firefox but entered the correct characters when typed in apps like Word and Excel. It only occurred around once per month, I got by it by typing characters in Word then pasting them in Firefox until I got a chance to reboot. They pasted fine, just typing them gave the character errors.

With Windows 10 though, it is more than 10 times worse. I get these errors nearly every day. And in Windows 10, once the incorrect characters start getting typed in Firefox they also type that way in apps like Word too.

In msconfig.exe, I disabled all non-Microsoft services and disabled everything in the startup list, but it continues doing this.

Anyone have suggestions what to do? I honestly think the most likely explanation for this is Google bribing Microsoft to make it like this to drive people away from Firefox to use Chrome. That way Google can micromonitor us that much better.

For over two months I have been receiving: "Firefox does not respond" and many app does not respond messages lasting about 60 to 90 seconds. Of course the interruption occurs at an inconvenient time. I also have been receiving "Web page is slowing down your browser message for the last two months. I'm running Win 10 v1903 (64x32) I suspect that one of the latest updates might be the cause. Since this "does not respond" is annoying, I'm seriously considering switching to another browser. I have been very happy with Firefox up to this time. I am a little hesitant to switch. Is there a fix?

Crash ID: bp-fe2e6647-3a6a-495c-922c-703b02151219 OS:windows 10 Pro x64 (1909) Build:18363.1198

I am challenge it.

1.Reinstall Firefox and restart Windows.

NG

1.Restore Windows (Back to 2020/11/17) 
2.Reinstall Firefox and restart Windows.

But Firefox Crash.

Sincerely, Nakata(Japanese)

Okay so this is sadly an issue I think was intentionally caused by the website itself. The reason being they pulled crap where you had to sign up for premium to watch their videos about 6 months ago. Then after that and before this issue you were able to watch their videos as long as you turned off your ad block which I complied with.

Anyways I feel that's neither here nor there. The point is I can get each video to work with a work around, by right clicking the video after hitting play I click view video and I get redirected to I assume the source video. It works there no problem but every time I just try to click play itself it seems to be broken giving me the error code above. I was wondering if there was an actual conflict with firefox and the website or if it was just a cheap way to try and get people to subscribe to their payment plan implemented by the website itself.

Firefox version up to date 82.0.2