Firefox 技術支援討論區

I signed out of my Twitch account to log into another account and I am getting a message that says Your browser is not currently supported. Please use a recommended browser or learn more here. I am able to sign in on Chrome and the Private tab for Firefox. Unfortunately, it signs me out on the private tab so I would like to be able to sign into my account again on my not private web browser hahah. I have refreshed Firefox, I have Ctr-F5, I have tried other troubleshooting things and nothing seems to work. I did see someone say to de-upgrade, but I am not 100% how to do that.

Firefox always slow to load page after booting , compare to other browser i have only firefox have this problem other browser normal not to fast not too slow to open page site after booting

try safe mode or new profile well this is problem. i can't do it why ? i need shutdown pc and take break , if shutdown and turn on it's no effected cause this same as restart but with a style,

In the last month or 2 when i search in google (using mozilla) and click on any results that show in the top/ads section>>> I receive the following Bitly error.

"Something's wrong here. This is a 404 error, which means you've clicked on a bad link or entered an invalid URL. Maybe what you are looking for can be found at Bitly.com. P.S. Bitly links are case sensitive."

I never had it in the past and if i copy/paste in Microsoft Edge>>>it works. It is really annoying and if i can't find the answer> I will be forced to change browsers! (which i dont want to do/been with Firefox/Mozilla forever!)

Someone- Please help!!!

I'm not going to fight with this very long, this will instantly make me go back to chrome or even edge. I might even go to opera, as all the suggested forums when searching this issue get too deep, too technical, and too much time for me even to bother with on a browser. It's easier to install another one and should not even be this way in the first place.

That being said, it's usually not hard to fix these issues by simply disabling the way firefox copy/pastes intelligently. I don't want it to be intelligent. I want pure text only.

I do not understand why CTRL+C and CTRL+V isn't working. Even when I try to take the text I TYPED, out into a text document, I copy, and don't even get CLOSE to what I see I'm copying, this is ultterly the worst bug I've ever seen. It doesn't even make sense, all my paragraphs are backwards, sentences in the wrong places. A simple copy and paste, should copy and paste not modify the contents. If it can't see what I'm typing then it has a problem. I can see it fine. It's simply an unusable program 2 days after switching.

So where's the setting (If not any please let me know I'll uninstall immediately) to fix this. I want firefox only to copy raw text data period every time. I don't care if it has HTML code etc, I'll just cut the edges off. All I want is text only.

To add to this, this seems to be a multiple faceted issue. CTRL+Z fails to work properly. CTRL+X fails to cut properly. CTRL+Y fails to redo properly. Everything has completely butchered my long explanations and technical support making this browser absolutely useless to me. I'd rather have internet explorer 6 than this.

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

I can't get my email [edited] @att.net l. It says: Secure Connection Failed

An error occurred during a connection to oidc.idp.clogin.att.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Hi!

I have encountered this really annoying problem on my Firefox app. I give details below. I installed Mozilla Firefox on my freshly installed Ubuntu 22.04.1 LTS. I tried installing it from Snap Store. However, when I tried saving an image from the web (or, truthfully, any other file chosen by the "Save As..." selection), nothing happened, again and again. I tried many things, including following relevant guides from the internet, but nothing changed. The Firefox version is the 107.0.1 (64-bit), a Mozilla Firefox Snap for Ubuntu canonical-002- 1.0. I, also, have to report some other things, as well. When tried installing the browser from the internet (I downloaded a compressed file, containing the executable), the same function seemed to work. I, now, use the executable to access Firefox. However, firstly, because other difficulties (not problems, but difficulties) arise and, secondly, because I'd really like ti use, mostly, snaps, I report this bug here requesting for help, as well.

Any helpful answer will be appreciated!

Thank you!

The entire Firefox UI freezes frequently after updating to 107. The freezes occur while navigating to a page or shortly after (e.g. clicking a link or entering a search term into the search bar). The freezes last for about 2 to 10 seconds. During the freeze the entire UI is unresponsive and does not respond to any mouse or keyboard input. However, animations like the page loading spinner where the favicon is on the tab continue to move.

Firefox keeps crashing on start. I tried: 1. firefox -profilemanager 2. firefox --safe-mode 3. start from newly created user 4. reboot computer 5. trying other desktop environment (kde, xfce)

$ firefox [GFX1-]: glxtest: VA-API test failed: failed to initialise VAAPI connection. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ExceptionHandler::GenerateDump cloned child 12256 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal...

Here is crash report: AdapterDeviceID: 0x1b81 AdapterDriverVendor: nvidia/unknown AdapterDriverVersion: 520.61.5.0 AdapterVendorID: 0x10de AvailablePageFile: 17494933504 AvailablePhysicalMemory: 26002341888 AvailableSwapMemory: 11995705344 AvailableVirtualMemory: 29669888000 BackgroundTaskMode: 0 BuildID: 20221110173214 CrashTime: 1669989086 DesktopEnvironment: kde GraphicsCriticalError: |[0][GFX1-]: glxtest: VA-API test failed: failed to initialise VAAPI connection. (t=0.396726) HeadlessMode: 0 InstallTime: 1669481249 IsWayland: 0 Notes: Debian GNU/Linux bookworm/sidFP(D00-L1000-W00000000-T000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 284 StartupCrash: 1 StartupTime: 1669989085 SubmittedFrom: Client Throttleable: 1 TotalPageFile: 45604323328 TotalPhysicalMemory: 33608617984 UptimeTS: .46475384 Vendor: Mozilla Version: 107.0

This report also contains technical information about the state of the application when it crashed.

No Video with Supported format and MIME type found is not allowing me to play videos on website.

No idea what's the cause of it, I've tried everything from internet tips how to solve this.

I recently installed new pc with fresh Firefox Developer Edition. Then I transfered the profile folder from old pc to the new pc. All bookmarks, addons, etc is there. Just the XULRunner popup appears only on the new pc. I uninstalled firefox on the new pc again and reinstalled it with profile cleaning. After profile cleaning firefox got faster and addons got removed. But the XULRunner popup keeps appearing. When I go to taskscheduler and trigger the "Firefox Developer Edition Background Update CA9422711AE1A81C" again, the XULRunner popup appears. Removing this taskscheduler and Firefox keeps readding it and the XULRunner popup are back. Any idea how I can get rid of the XULRunner popup?

Twitter Video Streaming in Firefox on an older computer (Windows 7) does not work. The videos don't play (just audio). I logged into my same Twitter account on Chrome on the same computer and Twitter video streaming worked perfectly. Please fix the disparity.

I was directed here from Mozilla Connect. Since the update a few days ago, my Firefox browser keeps freezing permanently. It seems to happen mostly when I interact with Google Search (sometimes just loading Google will cause it) but it does happen occasionally on other sites. When it freezes this way, the only fix is to End Task and reload. It will successfully reload to the state it was in just a few seconds before freezing. I'm on Windows 10. I keep everything (OS, browsers, etc.) up to date, so I doubt that would be a factor. I wonder if there could there be an issue with a Google-based script (hence it occurring on other sites)? I don't know how I'd test for that.

I'm not entirely sure what happened but I know earlier this year in as recent as July Firefox was working fine. I don't know if it was an update or what it was but now Firefox is consistently crashing multiple times a day.

There's never an error code but one of a few things happens:

• The entire application will freeze and not let me control Firefox at all. I need to launch Task Manager to close the browser and then sometimes reset my computer to ensure it doesn't happen again.
• With the most recent update, some of my emails on GMail (not all just some random ones) will not load in any capacity.
• The browser will flicker white and will hide the top bar of the application so I can't close it without task manager.
• The application will slow down and then crash with a "Do you want to send this report to Mozilla?" and I always click yes.

I have tried disabling and removing all extensions, I've tried firewall stuff, I've tried everything I can find but the browser is only getting worse in my experience. With this last update everything loads a few seconds slower than usual as well.

Is there a solution I am missing or am I doing something wrong? I am very very close to switching browsers but I'd rather not if there is a fix.

For years, never a problem. Suddenly, the Roboform lower toolbox, while being checked in the latest Firefox options, will not actually show up. The Roboform help suggestions are numerous but haven't helped at all. Something somewhere has been changed and it's most unfortunate but I cannot continue with Firefox. Chrome does load the lower toolbar with no problems ever. I dislike switching but unless help comes soon, I will be forced to. I am on Firefox all day every day and am slowly moving up through coding systems.

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Hi! I have an issue where my Firefox is opening multiple processes in my task manager. I am used to seeing 7, sometimes up to twelve if I have a bunch of tabs open, but for the last week it has now been spiking anywhere up to 25-30 being open in the task manager (and I will usually at the very most have 5 to 7 tabs open-TOPS!). My memory has been spiking to upwards to 30%, which is causing a slow down in my machine.

I have tried to shut down any extensions that I thought were causing the issue (Ghostery among them), but nothing changed.  I recently put Ghostery back on, and am about to try turning off Adblocker plus.  

When I looked at if I had any other hidden extensions, I saw that I have DuckDuckgo? ebay? and Bing? apparently on the extensions, but when I go into Firefox to remove them, they don't show up in the lists to turn off and on (I don't even use any of those as far as I know, so I don't know why they are even there).

I use Avast antivirus, and it hasn't indicated that there is any virus, but then again, I suppose a good virus would know the work around.

I am not really computer savvy, so perhaps I am making a mountain out of a molehill? If not, please help. This is very frustrating seeing so much memory go to Firefox!

Multiple tabs crash at what seems like around a particular time of the day.

I've tried resistalling macOS (and of course in the process reinstalling Firefox.

After the tabs crash, if I exit Firefox, it crashes on Exit too. I must have submitted crash reports one exit over a dozen times now.

I'm including the info from about:crashes so hopefully I can get some insight in to what is causing this:

https://crash-stats.mozilla.org/report/index/bp-289882e9-7cce-484a-a891-bd0810230324 https://crash-stats.mozilla.org/report/index/bp-46f15f7f-a8f2-4be9-9314-645eb0230324 https://crash-stats.mozilla.org/report/index/bp-a05696bf-e654-48c1-9552-b701d0230324 https://crash-stats.mozilla.org/report/index/bp-25725240-1e36-45e2-9d75-486540230324 https://crash-stats.mozilla.org/report/index/bp-2734f126-9c3f-4d89-ac9e-c2f1f0230324

Amazon and YouTube movie pages have been freeezing up since the most recent Windows 10 update. I have to switch to Chrome to watch movies. They freeze on their main pages and don't necessarily have to have a movie playing.

Ernst