Firefox 技術支援討論區

Hello. Sometimes Firefox arbitrarily loses windows and tabs from the previous session. People keep telling me, if they respond at all, about the previous session and closed windows/tabs buttons but those not working is the problem in the first place.

I have had this happen two days in a row and it is getting frustrating. It feels like I'm the only person who is having this issue.

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clearing the cookies.

I’ve attached an image. I cleared the cookies and cache within the last 24 hours. I have been on both youtube and intuit today but not extensively.

I have ad blocker active on both youtube and intuit.

This issue has went unresolved for more than 3 months. Walmart Grocery pickup checkout error... I use the Walmart grocery Website on my laptop. Please see attached pic for error/crash received.

I have been attempting to use Firefox Private browsing default installation out of the box on netflix, and messages.google.com/web and in netflix's case videos do not play, and google messages page is a blank white page, and also any website that uses facebook comments, that section is not loaded. What is this setting that is causing these behaviors in the private browsing mode, is there a article somewhere that explains in detail how firefox's private browsing mode works?

Hey I was just trying to login to my account after I created a new windows and I got this issue The confirmation email we sent to *********@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account

Well can you just unlock my account as I know the password and have big data needed there. Also this email is closed by google and I mean closed not forgotten so it won't receive any emails.

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. And there it sits in my Downloaded folder. Please advise. Dick B.

Title basically says it all. This newest update of Firefox has had multiple problems, starting with losing ALL my previous bookmarks and making me create them all over again. The latest issue is something I can't patch up myself. When I right-click the tabs bar to select "Reopen Closed Tab," it's now buried beneath some non-functioning drop-down arrow. Why? The drop arrow takes up the same amount of space the Reopen Closed Tab does. There's no room saved. As an added insult, arrow doesn't actually work. I can't click it. I can't scroll down through the options. I can't do anything. Reopen Closed Tab is now buried and completely unusable. If this continues, I'll be forced to downgrade to the previous Firefox to get rid of this problem. How do I solve this?

For my work, I need to paste a lot of links into text (on a website which is probably somewhat poorly programmed), and when I select some text and hit ctrl+k to create a hyperlink, Firefox doesn't recognize that it's a text box and "takes over" the ctrl+k function, focusing on the search/address bar instead of allowing me to insert the link. (The reason I blame the website is that other websites, like Jira, work fine for this)

Is there a way to disable the ctrl+k functionality in firefox? I've seen a couple old threads on disabling various shortcut keys but I don't know what the "Focus Search bar" key would be called in either the Browser Console or configs.

Thank you!!

Hello.

I am using Firefox 94 on ubuntu 21.10 using Wayland. Most of the context menus work perfectly, such as right-click on the web page and right-click on the tab bar and toolbar. However, the left-click menus on the "Application menu" button and extension icons don't open context menus. I would add that it seems that they actually open, but either the window is not refreshed with the menu, or they just don't show up for another reason, because when I click on the area where the menu should be, the browser opens a specific page or a window. I added a screenshot just in case, I hope my explanation was enough...

Thank you in advance.

When I click on an email in Outlook.live.com, the email shows me an error message that says "Your message cannot be displayed right now..."

My internet connection is fine. And I can read my email using Chrome and Edge, just not in Firefox. I am using Firefox version 94 with Windows 10. This problem just started today, and I haven't added any plugins.

How do I fix this?

if you tell me to use ctrl shift s, or customize toolbar or right click i will just block you. there's *no* option to add a screenshot button with customize toolbar. crtl shift s does NOTHING and the option has vanished from my right click menu.

Firefox still won't play the videos on MSN websites. All other websites are ok. This is a known problem that goes back almost ten years now.

All cookies and other cache items have been cleared and Firefox has been refreshed and it still does the same exact thing only on MSN websites. All other websites are ok and all other browsers except Firefox have no issues playing videos on MSN.

Hi I thought I would report my fix that I stumbled upon for Firefox and Thunderbird hanging on shutdown.

For several months I have had problems where Firefox and Thunderbird would appear to not shutdown quickly or not at all. This started happening on two Win 10 computers. I wrote this off to some recent update to the Mozilla apps. The crash reports were being submitted almost daily. I also noticed that my desktop was disk thrashing without any apparent reason. I started researching this problem and discovered various other Win 10 users having a similar issue. The topic that contained the solution was: (Googled "cryptographic services high disk")

https://docs.microsoft.com/en-us/answers/questions/82423/windows-10-cryptographic-service-high-disk-usage.html

See user response

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I did stumble on another page on something that has worked for us.

1) STOP the Cryptographic Services service either in command prompt (run as administrator) or in services.msc It may take a few minutes for the service to finally stop. It may also, stop, but restart on it's own again requiring you to stop it again.

2) DELETE or RENAME the catroot2 directory located in C:\Windows\System32

3) Restart the Cryptographic services service.

I honestly don't know why this works, I found it on another forum and it has helped me out as we've had this issue on over 50 different machines in our office at various times. We have wondered it is all just Windows or if it is Windows conflicting with Carbon Black or Syxsense -- we just don't know.

===========================

After performing this "fix" on both of my computers they stopped their disk churning and almost immediately I discovered to my delight that FireFox and Thunderbird stopped hanging and crashing on shutdown. I hope this helps others. John

I have recently upgraded to windows 11. After this upgrade, I am facing connection issue in the firefox. Generally, I keep open my Office Gmail Account till my office hours around 8 hrs daily. After the opening the mail it runs as usual, but after ten to fifteen minutes it shows connection error. It continues showing the same error for the whole day. While I tried this things with the other websites, it shows same error for other websites also. The same thing I have tried in Google Chrome browser, there is no such kind of errors or difficulties are found. Kindly guide me further or please update the same.

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window size is now maximized, when it was a smaller window before clicking the fullscreen button.

I am running Ubuntu 21.10 and I don't recall having the issue in previous versions.