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How about someone to answer a question?

Sorry about the question above, but at least it seems to have gotten me somewhere I might be able to find an answer. I had Firefox up and working for years, though I had … (閱讀更多)

Sorry about the question above, but at least it seems to have gotten me somewhere I might be able to find an answer. I had Firefox up and working for years, though I had been using it rarely in the past couple of years. Still, I even had it "divided" between home and a couple of business versions (however that should be referred to). Then, tiring of Chrome (and hating Safari), I though I'd try Firefox again. When I cranked it up, I got a note that said I should update Firefox. So, like a reasonable user, I hit the go button, as it were. Smart move? My reply to that would involve many phrases and words not to be used in polite company. MY Firefox disappeared. Gone. Everything. Settings, bookmarks, "users." It was as if I had never, ever installed Firefox before. Virgin Firefox, one might say. Pure, unsullied, unused. So where the hell is MY Firefox? If I can get it back, I'll be delighted. If it indeed, as seems to be the case from my viewpoint at the moment, it is gone forever, then, well, sadly, I will be an ex-Firefox user forever. I can't see any reason for me to try to rebuild it all. Chrome may be annoying, but it does work and work well.

I'm using a Mac Mini. When I went to upgrade Firefox, I was using Mac OS 10.12 (Sierra). I have since downgraded (that's the only way to describe it) to OS 10.14 Mojave.

Any help would be appreciated.

Asked by jackwriter 1 年前

Last reply by FredMcD 1 年前

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addons gone in 64

On Win 8.1 - updating to 64 removed all addons from toolbar. No way to access or use. They are still installed, just invisible. Reverting to 63 fixed the obviously broken… (閱讀更多)

On Win 8.1 - updating to 64 removed all addons from toolbar. No way to access or use. They are still installed, just invisible. Reverting to 63 fixed the obviously broken 64.

So what do I do to get access to the icons? Nothing in customize and I've searched the web...not a word.

(hitting the "automatically add" below does not work either "we can't find..." and of course what is typed here goes away. )

Asked by dogpa 1 年前

Last reply by FredMcD 1 年前

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Constant tab crashes nearly 100+ times per day

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone. For Hardware Acceleration, I've tried to disable and enable and disab… (閱讀更多)

Not even an exaggeration. It's only 9 pm and I've already submitted over 80 crashes for today alone.

For Hardware Acceleration, I've tried to disable and enable and disable it again with no change. I tried to read around and turned on "Prevent accessibility services from accessing your browser" as well, hearing that some people have tried that with results. I do not have an actively scanning antivirus running, nor firewall. I had this issue before the upgrade to Quantum. I did a completely clean upgrade in hopes of fixing it, and I'm still having issues. Daily. It's been ongoing for several months at this point.

Here's some of the IDs of the last reports: 10 each. Unsubmitted reports:

Report ID Date Crashed b6625188-e622-45fe-b582-d780f2a81e7e 11/9/2018 9:01 PM dce783b7-c0e5-444f-81b8-5bb2f7ae37d9 11/9/2018 9:00 PM 532b7140-f5a0-4097-b2b5-5497491650b2 11/9/2018 8:45 PM 4c92c9b3-9222-4dee-a803-efadb219554c 11/9/2018 8:45 PM d1384f03-4431-45b4-afc8-319dd970c9e0 11/9/2018 8:45 PM b8ce633e-7c89-4bb3-bf34-10bb3c0e7e13 11/9/2018 8:45 PM ca4e1cdc-5883-4f7e-a350-783ba3235769 11/9/2018 8:45 PM f1f0aa76-d462-4c13-a648-49ec3de7d532 11/9/2018 8:45 PM e91459b3-7a13-476c-a99d-3b485c81cf22 11/9/2018 8:45 PM 15fd5607-0adc-4e82-92a5-93f03fa04c8f 11/9/2018 8:45 PM


Submitted reports: Submitted Crash Reports Report ID Date Submitted bp-fdd62174-372d-40e5-be7b-f01140181110 11/9/2018 8:58 PM bp-375c04fe-6db6-48d9-b8b3-b88870181109 11/9/2018 6:38 PM bp-3a5f6f15-80fe-445b-b7a2-742e90181109 11/9/2018 5:59 PM bp-6c26ab83-d418-475f-a783-75cff0181109 11/9/2018 1:00 PM bp-78d286ea-2f20-41b9-ad4b-4c13d0181109 11/9/2018 11:46 AM bp-175874e1-6592-41f1-a96a-194190181108 11/8/2018 1:16 PM bp-c792e875-4ab6-4a46-b7c0-aba780181108 11/8/2018 5:36 AM bp-92e47c41-b613-49ab-952b-23dc40181108 11/8/2018 4:02 AM bp-954db484-9a76-45ff-b705-5ac2b0181108 11/8/2018 3:34 AM bp-644ecdca-2ab3-4146-81e9-c8aef0181108 11/8/2018 3:15 AM

Asked by Sila 1 年前

Last reply by Pj 1 年前

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Why are websites identifying me as being in Europe?

I have a VPN on my PC in the USA, but whether it's turned on or not, most websites identify my computer as being in Europe (normally Germany or Austria)... When I go to b… (閱讀更多)

I have a VPN on my PC in the USA, but whether it's turned on or not, most websites identify my computer as being in Europe (normally Germany or Austria)... When I go to buy something, the price is in foreign currency... I NEVER have my VPN connected to foreign hubs (always USA), so how do I fix this problem in Firefox?

Asked by TheToe 1 年前

Last reply by cor-el 1 年前

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Firefox not functioning right

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install Now the issue is and has been is I load Firefox and sometimes I c… (閱讀更多)

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install

Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there.

Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :)

What are your suggestions?


Thanks, Natalie

Asked by Starzcast 1 年前

Last reply by Pj 1 年前

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Firefox (linux-Ubuntu) will not automatically fill in login username (but does fill in password) on website "safeway.com" login page - why?

I only have this problem with safeway.com. Firefox will not save the username (email address) for my login there. It does save my password, but I always have to manually … (閱讀更多)

I only have this problem with safeway.com. Firefox will not save the username (email address) for my login there. It does save my password, but I always have to manually enter the username.

Recently I tried manually editing the saved passwords (under "Preferences") - the username was blank for the safeway.com entry, so I put it in. This had no effect and the username field still is not filled in for that site.

Does anyone else have this problem with the login page on Safeway.com? I am using Firefox 63.0.3 (64-bit) for Ubuntu, but this problem has been present for at least a couple of years.

Asked by squishua 1 年前

Last reply by islander1 1 年前

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Gah. Your tab just crashed. We can help.

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important sit… (閱讀更多)

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important site. It is the website of the largest circulation newspaper in my state. I check it every single day for statewide news. Why cannot Mozilla fix this problem that has been ongoing for many months? Please stop telling me that you can help, and actually fix it.

Asked by loyall 1 年前

Last reply by cor-el 1 年前

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Reinstalled windows 7, after firefox installing can't syncing, it is workning but nothing tranferring, i lost everything passwords, bookmarks... i trusted frfox

Reinstalled windows 7, after firefox installing can't syncing, it is working but nothing transferring, i lost everything passwords, bookmarks... i trusted firefox, now ne… (閱讀更多)

Reinstalled windows 7, after firefox installing can't syncing, it is working but nothing transferring, i lost everything passwords, bookmarks... i trusted firefox, now need to change it

Asked by arss 1 年前

Last reply by FredMcD 1 年前

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Firefox blocking connection to trusted private network site

There is a private network at work, and the security certifcates aren't actively managed (computing cluster, maintenance network access on the compute nodes). Earlier ver… (閱讀更多)

There is a private network at work, and the security certifcates aren't actively managed (computing cluster, maintenance network access on the compute nodes). Earlier versions of Firefox used to allow me to accept the risk for going forward with the connection, but the latest version is not currently allowing me to do that.

This is a Fedora linux system, current version Fedora 29. Thank you.

Asked by emdrago 1 年前

Last reply by jscher2000 1 年前

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Since October update to 1809: Full screen bug when Firefox is snapped to a side

With Firefox version 63, I have the problem on YouTube and Netflix, if I snap Firefox in a corner (with mouse or WIN + arrow keys) and switch a video to full screen, left… (閱讀更多)

With Firefox version 63, I have the problem on YouTube and Netflix, if I snap Firefox in a corner (with mouse or WIN + arrow keys) and switch a video to full screen, left and right is still a few pixels square. In addition, the taskbar is in the foreground (can not be fixed). [IMAGE 1]

If not left, right (top or bottom) snapped then it works, if Firefox is maximized too. The error occurs only in Firefox. Exit Explorer.exe and reboot PC does not work. Error exists since update on the first day of release (early October) - version has been withdrawn by MS,

I also installed the version on my laptop and have been updating ever since.

Apparently the error also occurs with some others: https://www.reddit.com/r/Windows10/comments/9lwzmm/fullscreen_broken_in_october_update/ but it has probably not changed.

Useful data: Windows version 1809 build 17763.134 Graphics driver up to date Firefox completely reinstalled (profile, cache & cookies deleted) even without add-ons started. 2 monitors On the laptop (also tested with 2 monitors) no problems.

I am thankful for every help. Error is really annoying.

Asked by riggy93 1 年前

Last reply by helpArobotPls 1 年前

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Since installing 63.0.3, constant problems with running Firefox

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremel… (閱讀更多)

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremely slowly. Sometimes loading of homepage cycles through two or three partial sequences before completing. Have tried all obvious recommended solutions without success, including safe mode, refresh and reinstall. Am using MacBook Pro 10.10.5 and BT as my home page. I use Safari as my other browser and it continues to run without any issues

Asked by Drumlean 1 年前

Last reply by FredMcD 1 年前

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how to block a website?

hi sir I wish to block the website below form my firefox browser but cant seem to block it, pls help. https://www.hao123.com/?tn=97473572_hao_pg thanks regards sean … (閱讀更多)

hi sir

I wish to block the website below form my firefox browser but cant seem to block it, pls help.

https://www.hao123.com/?tn=97473572_hao_pg

thanks regards sean

Asked by LMWS214 1 年前

Last reply by McCoy 1 年前

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Firefox does not trust DigiCert Global Root CA even though trust is set

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOW… (閱讀更多)

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOWN_ISSUER.

This is somehow related to my user profile. If I create a new profile, the problem disappears.

I've tried deleting cert*.db in my profile directory to no avail. I checked about:config and I couldn't find any relevant non-default configuration.

To my surprise, if I want to manually set the trust of the certificate in the certificate manager ("Edit Trust"), it tells me that the certificate is trusted. However, if I click on "View Certificate", I get the following error: "Could not verify this certificate because the issuer is unknown."

I don't know much about CAs, but it seems to be surprising how the issuer of a Root CA could be unknown, isn't that the whole point of a Root CA that it does not need to be signed by another certificate?

The more important question: Where in my profile may I have a non-default option that causes Firefox to not trust the DigiCert Global Root CA?

Asked by morxa 1 年前

Last reply by cor-el 1 年前

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I can no longer access my NatWest website

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connectio… (閱讀更多)

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data couldn't be verified. Please contact the owners of the website to inform them of this problem.

I looked on your help site to see if there were others with this challenge and found some comments from some sanctimonious prat to the effect that this should be remedied by the website owner and that eventually the website would no longer be able to be accessed by any other browser such as Chrome, Edge etc. Great, but I need to see my bank accounts online and rather than change banks, I am changing to Edge so that I can. Eventually NatWest may have to change their security but until then I am going to move away from Firefox, and, I know I only contribute a small amount to your "cause" every year but I shall take that away as well - you are too "holier than thou" in your approach to security and take no thought of how its implications affect the user.

Asked by Totley 1 年前

Last reply by FredMcD 1 年前

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firefox crashes when popup exception button clicked

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked! The browser simply freezes, no error message, its just stuck. Only… (閱讀更多)

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked!

The browser simply freezes, no error message, its just stuck. Only way to recover, force close firefox.

The issue even occurs when Firefox freshly opened.

Asked by Charles8 1 年前

Last reply by FredMcD 1 年前

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extension ShareONGab not working

im using firefox Quantum 63.0.3 (64-bit) and i used ShareOnGab but the last few weeks get error message. I deleted and reinstalled the extension but still the same proble… (閱讀更多)

im using firefox Quantum 63.0.3 (64-bit) and i used ShareOnGab but the last few weeks get error message. I deleted and reinstalled the extension but still the same problem. Any idea?

Asked by HHinKL 1 年前

Last reply by McCoy 1 年前

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i found one solution for firefox certificate problems

When trying to go to websites using Firefox,i kept getting a message saying there was a problem with a certificate. So i went to Advanced and clicked on Add Exception. Th… (閱讀更多)

When trying to go to websites using Firefox,i kept getting a message saying there was a problem with a certificate. So i went to Advanced and clicked on Add Exception. This worked for some websites but not others because some did not have the option to "Add Exception" . I even got the certificate problem with the Firefox and the Wikipedia sites, i think. This problem may have come about because i first started to have a problem a few days ago with a redirect popup when clicking on websites which said to purchase a File Converter. To try to stop this redirect popup, i tried Zemana, then Malwarebytes. After trying Malwarebytes, i think this is when the problem of certificates began. Also, many times a Malwarebytes message came up saying that an outbound trojan had been blocked. Microsoft Edge and Google Chrome did not have the certificate problem, but did have the message about the outbound trojan. I read several articles on the Firefox Support for the certificate problem and the Malwarebytes site about the outbound trojan. But so far the only thing that got rid of the certificate and outbound trojan problems was when i tried Hitman Pro yesterday.

Asked by craig22 1 年前

Last reply by jscher2000 1 年前

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Login manager

Not just login fields, but in about any text field in Firefox I'll get suggestions based off previous entries into similar fields. See attached image. The problem is th… (閱讀更多)

Not just login fields, but in about any text field in Firefox I'll get suggestions based off previous entries into similar fields. See attached image. The problem is that sometime I need to remove entries from this list. Sometimes a password is accidentally typed into the login field, and then it get saved in that list (not good!).

I'd love to just delete entries from a given list, but even if this can't be done I should be able to just nuke all saved entries in all fields. It seems like I've done this before, but when I look at the Firefox controls I cannot find how to do this.

I can look in Tools -> Options and under Privacy & Security there are promising things, but nothing there helps either. I've deleted everything from Saved Logins, but these suggestion lists persist. Autofill Addresses also looked promising, but the few choices there were just real addresses, not logins.

I'd hate to lose all the saved data, but I cannot have passwords visible like this. Thank you!

Asked by Mike Librik 1 年前

Last reply by cor-el 1 年前

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Multilanguage

Hi, the problem is, there is no way to install a multi-language pack. The extension is downloaded well, but when I write in the language all is mark as wrong written. Sin… (閱讀更多)

Hi, the problem is, there is no way to install a multi-language pack. The extension is downloaded well, but when I write in the language all is mark as wrong written. Since I am tri-language English, Spanish and German, this is a main issue for me. Everything what is not written in English is marked as wrong written. In this moment I am forced to use another browser, it is a pity because I really like Firefox, but the language issue break down the workflow in such way that I can't use it. I hope you can give me a hand.

Have a great day. Karsten

Asked by karste 1 年前

Last reply by James 1 年前

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There is a rectangle outline box at the bottom of my webpages

When I create webpages in Nvu or Dreamweaver there is always a rectangle outline box at the bottom of the firefox page. How do I stop this from happening? There is no pro… (閱讀更多)

When I create webpages in Nvu or Dreamweaver there is always a rectangle outline box at the bottom of the firefox page. How do I stop this from happening? There is no problem in Chrome of IE

Asked by TomWooly 1 年前

Last reply by jscher2000 1 年前