Firefox 技術支援討論區

Hi

Up until last week I was still able to live stream sport matches through the Supersport website in South Africa. When I tried to live stream today I received the following message....

"The audio or video on this page requires DRM software that Firefox does not support"

Can you please help me with a solution as that is my only way of watching any sport.

Regards

My problem is simple!

I Just upgraded my firefox 41 to firefox 47 to some security HOLES that fixed in it. However, as usual Firefox team takes their users as granted and while fixing issues, bundling some features that they think their users will love it while most of us hate it to the bones!

Most of the times there are no options to disable these features and enabled by default.

One very annoying and obvious upgrade is search!

You can see in the screenshot this is my search bar.

1- Why I would want to see some empty buttons in there?!!! 2- Why I would want to add Mozilla support to my search engines? 3- And why would I want to see change search settings in menu? 4- And why should I need to install a plugin to disable this stupid search popup with the one that existed before? 5- Why firefox devs don't make their new search style a plugin so those who love the new look go and download it? 6- or even better, make it a pre-installed plugin so I that hate it, can go there and remove it?!

In version 41 there was an option to disable this new search bar which is also disabled after 43!

Is there a way to restore classic search in firefox 47 without using a plugin? or in other words make search that looks like picture 2 now change back to what it looks like in picture 1

Firefox is crashing at startup even in safe mode. I had to remove various viruses with Ad-Aware, AVG, and Malwarebytes. After that, After that, Firefox continually crashes at startup. Also, When trying to install Chrome, an internet connection cannot be made. I am running Windows 10 Pro and Windows Edge connects to internet with no problems.

Crash ID: bp-29d38ef4-362a-4c69-989d-0deb22151228

Report Contents:

AvailablePageFile: 5860126720 AvailablePhysicalMemory: 1761660928 AvailableVirtualMemory: 4070363136 BlockedDllList: BreakpadReserveAddress: 49545216 BreakpadReserveSize: 67108864 BuildID: 20160604131506 CrashTime: 1465698284 Email: InstallTime: 1465691207 MozCrashReason: MOZ_CRASH() ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1250 StartupTime: 1465698284 SystemMemoryUsePercentage: 57 Throttleable: 1 TotalPageFile: 8480088064 TotalPhysicalMemory: 4185120768 TotalVirtualMemory: 4294836224 URL: UptimeTS: 5.3372314 Vendor: Mozilla Version: 47.0

This report also contains technical information about the state of the application when it crashed.

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I must use "the other guys" browser that begins with "I" and ends with "R" in order to contact you.

The following, are solutions I have tried.

Safe mode disabled add-ons and plugins removed cookies, session, places, SQLite files among others as suggested deleted old profiles; created new profiles re-installed, fresh installs of various versions * after removing all traces of FF on the system run various virus, malware checks *including Microsoft, Malware Bytes, Trend Micro (full system online scan which took hours to complete). replaced the Time Warner Cable Modem Tried with and without add-ons directly connected from the Modem to the Computer bypassing my router. spent hours trouble shooting using various recommendations and suggestions via the internet and this forum to no avail. and have accomplished nothing accept make the situation worse.

its a miracle if I can get FF to start even in safe mode .

I am handicapping you I am sure since I am unable to provide more trouble shooting information. I don't know how to get it from FF into IE. for that I apologize. Currently using

windows 7 home sp1 64-bit I7 3770 16.0 gig RAM

FF Ver. 41.0.2 yes I know it is a tad older but the problems remain regardless of version. 

I am lost, old, and tired after having spent countless hours on this and not being to familiar with Forums, I am begging for help and thanking you in advance for it.

Cheers,

Lowensj

So last week firefox has started getting progressively slower for me and now it takes a while to open and hangs upon opening new tabs, clicking links, and loading videos. I can usually troubleshoot issues but I've tried so many routes in order to fix this and have yet to see any form of improvement. I've updated all my software and any plugins associated with firefox, tried running firefox in safemode (no improvement), uninstalled and reinstalled firefox, used the refresh feature, and a few other methods but absolutely nothing has changed which leads me to believe something is corrupted or that a program is blocking firefox. On that note, I am using Microsoft security essentials and avast as my antivirus right now and I don't feel as though they are the issue; they don't SEEM to be blocking anything in firefox. I've also gone into my windows firewall and made sure that mozilla wasn't being blocked there. I have done a few virus scans and boot time scans but nothing has come up.

Here are a few side note: I used chrome before this and switched to firefox a couple months ago because I was having this issue in chrome and it slowly got to the point where chrome was unusable. the problems of hanging and slowness only occur once I start using a browser (everything is fast when I'm playing video games or running other software). There was no specific change that I've made to this computer around the time this issue started to occur HOWEVER, chrome started acting funny once I installed a new SSD and migrated data over from my old drive. This wouldn't seem to be an issue because I had deleted every trace of chrome and anything associated with it but upon re-installation the hanging and extreme slowness was still there.

I'm totally out of ideas on this one and it's getting to the point where I can hardly do schoolwork on this PC =[ If anyone has any information on what might be causing this issue or how I could fix these symptoms please help me out. Thank you for your time!

I always run Firefox in it's maximised setting, but recently, I have come across an annoying problem - when closing a tab, it will go into "windowed" mode (so its still on the screen, but taking up less of it). Does anybody know why this happens, and, more importantly, how to stop it happenning? I'm running Windows 8.1, fully updated.

I have tried to fix this problem by going to Preferences --> Applications and made sure no content type has "save file" on it but whenever I download something it always saves to my desktop. How do I fix this?

I have tried doing everything I can think of including going through the detailed instructions of how to delete history. It isn't deleting. I reopen the browser and look in the Library to find it all still there. I need to know how to fix this. Thank you.

Twitter's stopped letting me post or retweet or favourite from Firefox. Every time. This first started happening about a week ago. The message it gives is:

"Your account may not be allowed to perform this action. Please refresh the page and try again."

It works from other browsers and other devices.

Any ideas?

Hi there, Im new ubuntu user , after i downloaded files in firefox and i click the downloads and click the destination location its open but its not on top browser , its goes behind the browser could you help me with this ?

Hi..

Earlier when I use to download any video I was shown so many different options regarding downloading the video but now I am able to see one option that is downloading the file in .flv format, earlier all different types of formats were shown but not now? , so why is that happening?

I want to download videos and then transfer these videos to my mobile s4, but this format .flv does not play in my mobile

I have earlier succeeded in doing so but not now since there is just one format that is showing up .flv

Crash ID: bp-fd4dfe71-9b60-4e63-ac7c-2a6052151207

AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:42.0 BuildID: 20151029151421 CrashTime: 1449523922 EMCheckCompatibility: true Email: gavinkng@me.com FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1449523115 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 319 StartupTime: 1449523915 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"15.0.0","locale":"en-KR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0166","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"none"}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 42.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Firefox crashes constantly! I've completely deleted it and reinstalled the latest and the greatest version. I've removed flash, thinking it was that, and reinstalled that program as well. No dice. Firefox still constantly crashes. I love Firefox but I can't stand having to force quit and restart many times during the day. Please help!

Can you tell me why Adobe flash crashes every time I open a page? It does not matter what the site is, or how often i submit a crash report, it happens all the time. I am using Firefox 41.0.2 with the latest version of Adobe and it still happens all the time.

My firefox is crashing constantly. I have tried SAFE MODE, the disabling Flash, etc. What everyone suggests and nothing seems to work. It's so frustrating as I need 2 different browsers to get through my work day on different sites, etc.

Can you be of assistance?

I down loaded the windows 10 upgrade. and had repeated problems including repeated freeze's and "critical errors". So i did a system re-set, removing all drivers but keeping my files. I then down loaded fire fox and thunderbird (due to being VERY dissapointed with microsoft). but i now have "foxstart" on my home page, I am pretty sure i downloaded foxstart with firefox. but i am now struggling to find any referance to it in mozilla. So obviously I dont want something thats not been approved on my home page. T.I.A for any help, advice or assistance.