Firefox 技術支援討論區

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

Previously this seemed to driven by an addin which I removed. Now each time Firefox updates itself every 1-2 days this problem reappears without the original addin. Because the chinese characters float over the top of the tab name it makes it difficult to read the tab name is is plain irritating.

Hello I have a bunch of tabs, and some of them get periodically replaced with some javascript code? I'm not sure, but i did find a few people that have exactly the same problem:

http://windowssecrets.com/forums/showthread.php/161366-Code-in-Firefox-after-closing-all-tabs

And further this:

http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_28246484.html

Now ,my pc is windows 7 ,running whatever the last version (always up to date) of firefox was at the time (a few months ago it started and then happened a few times)

I still have the tabs sitting like there like that , and would appreciate if there's a solution. I would like a solution to prevent it from happening again and i want to understand what the meaning of the code is and if there's somewhere within it that i can find the lost webpages.

Thank you

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens on is the Comcast TV schedule site I use: http://xfinitytv.comcast.net/tv-listings It happens with some regularity on facebook.com as well. Once the problem has occurred, it does not recur until the next session.

After the latest Firefox update (34.0.5), I can't get Silverlight to work on Netflix. I get a black screen with no error codes.

Netflix has a checklist of things to do if you get a black screen (https://help.netflix.com/en/node/95), and I've done all of these things several times -- manually removing Netflix cookies, uninstalling and reinstalling Silverlight (and I used a Fix-It app on the Microsoft website to troubleshoot), disabling ad blockers and virus software, and scanning for malware. I've done all of these things, and nothing has helped. I can play Netflix videos in Chrome, but I think there's no reason why I shouldn't be able to use my preferred browser, especially since I was able to do it without incident up until Wednesday night.

I had two chats with Netflix tech support. Neither were much help, but the second person suggested that I uninstall Firefox entirely and then reinstall. I don't really want to do that. I'm not really that tech-y, and I'm afraid of losing my settings. Honestly, I would cancel Netflix before doing that.

Has anybody else had this problem? Are there any OTHER workarounds or suggestions of what I can try to fix this problem? Also, is it possible to be prompted when there's a new Firefox update.. and not have it automatically updated without my permission? I can't, by any chance, roll back to the version when everything worked fine?

"Save Link as" isn't working at all. When I try it, either nothing happens at all, or when something does happen, I can't save a file. When something does happen and the folder location where I'm trying to save it opens, it just says "dwn" in the filename box. And I can't save anything I try to save.

And when I "left click" when trying to save something, it just says "connecting..." and after a couple minutes, it will let me save the file I'm attempting to save. But if what I'm trying to save a file and the link has a limit, it always expires before I get to save it.

I've tried Safe Mode, restarting Firefox to factory state, I've uninstalled it completely and reinstalled it, cleared history, cache, and cookies, but nothing has worked.

And also when I cleared the history, my address bar wasn't cleared at all.

Please help me with this, it's getting really frustrating.

I just want my old version that functions properly back. I can no longer choose search engines. Can't search Amazon or Ebay. Don't want to install work arounds on my computer.

I just noticed this problem and so far it's only happening with my school's website. I assume this is because of the latest update. See this link: http://catalog.uab.edu/undergraduate/collegeofartsciences/psychology/#courseinventory The text becomes cut off at PY 390. (The last class that should be displayed is PY 499.) This happens on every single page that lists each major's courses (Here's another example: http://catalog.uab.edu/undergraduate/collegeofartsciences/justicesciences/#courseinventory). Only the tabs that display courses are affected, so I assume this probably has to do with page length?

From what I can tell this is a text issue with Firefox - when I zoom out, I can see that all the text is still there, but Firefox is cutting it off for some reason (tested this in Chrome and it's true - I can see everything fine in it). But obviously that's not practical and would likely cause eye issues.

This new updated firefox is awful.. I cannot get websites to open for about 10-15 mins it keeps showing S1 Yimg.com ans s.ytimg, and says shockwave plug in is bad, and all other kinds of crap..

The connection was reset.. I got this msg below and had to reopen this page in another window, and reload it to be able to write on this now... and my network connection is working xlnt, and there is no firewall blocking firefox...

The connection to the server was reset while the page was loading.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Try Again

I never had this until I got all these new automatic updates with this new firefox.. I did a system restore, which helped for 1 day, and I have had to reset firefox daily to use it.. And now it took 10 mins to open this page, and then I had to reload this page twice to write this..

I've used firefox for years, and never never had any problems with it. And I see alot of similiar complaints like mine on this forum now..

   What suggestions do you have for me NOW...   much appreciated,   Cyrus

yahoo and other webpages don't display as usual, mainly black and white and basic. can't access settings in mail, can't see attachments, can't fill anything in ...... l uninstalled and re-installed numerous times, tried different add -ons. cannot install troubleshooting either because of some failure on mozilla site ,it said.

Whenever I click on anything... either opening a program, clicking on a link, trying to watch a video... unless I am moving my mouse constantly, it will not continue doing what it should be doing. I don't know what else to say. I'm super frustrated. Appreciate your help on this, I've already wasted enough of my day trying to solve it on my own.

This is very frustrating.

I abuse my Firefox, it's true. I run upwards of 30 tabs on a regular basis and save most pages to my bookmarks.

What recently happened, is that upon starting my computer, my Firefox had no profile, no bookmarks and no history or download history - like it was an new install or something. I have so much important information stored up over years, so it's important that I retrieve my old bookmarks.

I usually just restore old sessions, so the last time I had used it, I just closed normally with an open session of 20+ tabs. I think for the first time, I had also sent in a crash log on that day. I had also installed a week prior to this screw up, an add on which allowed me to duplicate tabs. Of course, it isn't attached to the browser anymore.

Please help.

On a Win7 computer, Firefox 34.0.5 works fine for the administrator account. For the user account however, a new tab will not open when clicking on a link in a web page. The settings under options / tabs are all checked properly. I have uninstalled Firefox, removed all the files from the profile directory for the user, then reinstalled Firefox - got the same result. I even uninstalled Flash player per https://support.mozilla.org/en-US/questions/1032376 - still, a new tab will not open when clicking on a link in a web page. Have tried safe mode and restoring defaults without any luck. I suspect the answer is simple (Occam's razor) - just can't seem to find it though.

Hi all,

I'm on a Mac Mini running 10.9.5 and Firefox 34.0.5 (which is the latest for my system, as of this writing). I'd been running Firefox without issues for a long time, but a few days ago I started it up and found that trying to reach the following sites all result in an immediate crash: 1) GMail.com (looks like it crashes once it redirects to gmail.com/intl/en/mail/help/about.html) 2) https://www.facebook.com 3) wikipedia.org 4) https://www.mozilla.org/en-US/plugincheck/

I'm finding that each of these addresses will cause Google Chrome to revert to its "Aw Snap!" error message — but Safari will display all of them without any problem.

Here are some things I've tried to solve this: 1) zapped PRAM, reset SMC, ran Apple Hardware Test, repaired disk permissions; 2) COMPLETELY uninstalled Firefox and all associated files/preferences, then started over with a completely new profile; 3) completely uninstalled both Flash and Java, then reinstalled them (I do need Java, unfortunately); 4) ran Firefox in Safe Mode, which doesn't solve the problem; 5) did a whole bunch of things to ensure that all the fonts on my system are valid, and are where they need to be

The only thing that's worked so far is to restart my Mac in Safe Boot Mode, and that plus the fact that these sites crash Firefox and Chrome but not Safari are my only clues... I just don't know what to make of them.

Anyone have any ideas? Something all those sites have in common maybe?

BRAND NEW COMPUTER. Asus M32AD, i5m 8GB, 1T, Windows 7 factory-installed. I have current version of FF 34.05. When I come back to my desktop after the screen has gone black, and I click the mouse to get that "Resuming Windows" screen, if I have left any FF windows open, the computer is essentially dead in the water for up to several minutes - FF will do nothing: no new windows, no closing old windows, no clicking on a tab, no ability to get a cursor in a field -- and if I try ANYTHING, I get the swirly cursor and "(Not Responding") appears in the title bar. This goes on for no fewer than 2 minutes or so, and as long as 3, 4 or even 5 minutes. It takes longer for the computer to become usable coming out of Resume than it does when I first start the darn thing up. Old threads address this issue on versions of FF as far back as 21, 22, 23, but I haven't seen any that address it in the newest versions of FF. Is it hopeless? (p.s. I'm really not terribly tech savvy, so use small words LOL)

Sometime during the past year, Firefox has stopped retaining US English as my default spellchecker dictionary. I believe Gmail is somehow the culprit, though I cannot suggest how. I have my default spellchecker dictionary set to US English (en-US).

In some tests I did just now: Launch Firefox, go to edit environment in Wikipedia, spellchecker dictionary is set to US English, about:config spellchecker.dictionary setting concurs. Restart FF, go to Gmail > compose, dictionary defaults to the French one I have installed (fr-xx-classique+reforme1990)*, about:config spellchecker.dictionary setting concurs. Open second tab, go to WP edit session, dictionary is set to en-US, though about:config setting still set to French.

I tried the above troubleshooting steps in a couple different sequences and did not get consistent results. At first, once I had switched to en-US in the Gmail compose environment (by right-clicking on an underlined string), that setting seemed to take for the remainder of the browser session across multiple tabs. I restarted FF and it still seemed to be holding, even in Gmail. Then, after restarting the computer and starting a Gmail compose session, the dictionary was back to French.

On Bugzilla@Mozilla, I see only one potentially related issue when I search on "default spellchecker": https://bugzilla.mozilla.org/show_bug.cgi?id=1061650

Anyone else reporting such behavior? Anyone have any ideas? --Eric

current system: FF 34.0.5 on Windows 7 sp1

• Note: There is an open, longtime Red Hat Bugzilla bug that looks to be reporting possibly related behavior on Linux systems:

https://bugzilla.redhat.com/show_bug.cgi?id=439598

FFox 34.0.5 is totally unusable after the auto - update. FFox 34.0.5 is running on a Win7 Minitower PC. It starts up ok and displays my default page. I select another web page and FFox locks up and title bar = Not Responding. Have to kill the FFox window because it is locked up. Try again = same thing. If I wait several minutes, a warning box appears about a script that is stopped. How to fix ? How to roll back? previous version worked 100%. This version works = 0%.

Why on earth is there an invasive adware plug in that takes over every page I open and opens new tabs without asking packaged automatically into the latest update of Firefox for Mac? I've been a staunch Firefox user for years, and this is the first thing that has seriously made me consider switching away. I *think* I got rid of the ads (some of them with images bordering on porn) by blocking and removing the add-on through the Tools menu and then restarting Firefox, but I'm afraid it's still somewhere on my computer and going to get into things. It makes me want to wipe my computer down and reinstall everything from backups - and then switch to Chrome. Please tell me this is an error that will be rectified? It's not okay.

Hello,

I get a script error ("warning unresponsive script") when composing an email in Outlook and only when running in Firefox. I am on the current release (34.0). This problem did not happen right away after going to the current release but much later. Problem was sporadic at first but is now persistent. Trying the stop or continue options do not work. Firefox is stuck in an endless loop. None of the other tabs will work. I have to use TaskMaster to shut down Firefox.

The problem happens only when I'm formatting bullets (numbered, ordered, etc) within the text of the email. The first bullet will compose OK. When I hit enter to compose a second bullet, I will consistently get the unresponsive script error.

The specific script is copied over below.

    Script: https://a.gfx.ms/jquery_IxInqeqWhsTYFrwY33VHww2.js:16

I ran the debug program and have attached a screen print of the results.

I presented this problem to the Microsoft Community after searching the site for help. They gave me the standard reply to reset Firefox to the default values and to contact Firefox.

Your help will be appreciated. Thanks.