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  • 已解決

Data Breach alert

I received an email from breach-alerts@mozilla.com informing me that Mozilla Monitor⁩ discovered a data breach that includes my personal information: Unfortunately, I do… (閱讀更多)

I received an email from breach-alerts@mozilla.com informing me that Mozilla Monitor⁩ discovered a data breach that includes my personal information: Unfortunately, I don't know if this is a legitimate email from Mozilla. Can anyone confirm if it is or is not?

Thanks

RichZas 於 2 週前 詢問

Mark 於 2 週前 解答

  • 已解決

Restoring Firefox bookmarks

Mozillers, I depend heavily in my environmental and other work on Firefox and am grateful for its ability to restore previous tabs when my laptop, not infrequently, stop… (閱讀更多)

Mozillers,

I depend heavily in my environmental and other work on Firefox and am grateful for its ability to restore previous tabs when my laptop, not infrequently, stops working abruptly.

Now the much-used bookmarks have disappeared. A search site states promisingly:

"To restore Firefox bookmarks, use the built-in backup feature by going to Menu > Bookmarks > Manage Bookmarks > Import & Backup > Restore, then select a dated backup or a manual file (like a JSON backup) to bring back lost bookmarks..."

But my Firefox's Bookmarks drop-down menu has no Manage Bookmarks option. PLEASE, what must I do?

Elsewhere I managed to find this file which apparently contains recent bookmarks:

"C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\unk14jlv.default-release-1647366062305\bookmarkbackups\bookmarks-2025-12-26_95_4IdGtYxezJpwuH1UIiT1bRwe1K6bcGO8rv0mqa9rUWU=.jsonlz4"

But attempting to open it with Applications\firefox.exe (default) accomplishes nothing.

FOOL-proof instructions would be wonderful. Thank you.

AntonioLambe 於 1 個月前 詢問

AntonioLambe 於 1 個月前 解答

  • 已解決

can't access a closed window

I have enabled the option to open the previous windows and tabs. I had one window that I always closed last as it had a lot of groups that are important for my work, so i… (閱讀更多)

I have enabled the option to open the previous windows and tabs. I had one window that I always closed last as it had a lot of groups that are important for my work, so it used to open every time I started Firefox. Sometimes, even if I closed the window by mistake without closing other windows, I was able to get it back by pressing ctrl+shift+n.

But yesterday, I might have closed it by mistake and when I pressed ctrl+shift+n , it didn't come back. I wasn't able to access my window and now it's all gone. I don't see anything in recently closed windows in history.

I need those tabs back as they are very important for my work. they were a lot of tabs. I had many groups but now all are gone. I tried by using the previous.jsonlz4 in the sessionstore-backup by renaming it in the default-release profile as sesstionstore.jsonlz4 but still wasn't able to access my window.

I didn't clear my history as the tabs opened in the window still show up in the history.

Kindly help as soon as possible

Krishan Mittal 於 1 個月前 詢問

jonzn4SUSE 於 1 個月前 解答

  • 已解決

Is Spell Checking broken?

Hi. I've downloaded dictionaries and languages, the check spelling option is enabled in the browser settings. However, browser doesn't want to do it automatically. I have… (閱讀更多)

Hi. I've downloaded dictionaries and languages, the check spelling option is enabled in the browser settings. However, browser doesn't want to do it automatically. I have to manually enable it with RMB context menu (and re-select languages) for each website individually. Moreover, when the page refreshes, spell checking turning itself off again in RMB menu (but stays enabled in browser options).

  Is this really how it's supposed to work?

Foshien 於 1 個月前 詢問

Foshien 於 1 個月前 解答

  • 已解決

Remove blue ball from tab

How can I remove the moving blue ball from the tab of a frequently used website? It's distracting and hopefully not symptomatic of a problem It appeared on this new compu… (閱讀更多)

How can I remove the moving blue ball from the tab of a frequently used website? It's distracting and hopefully not symptomatic of a problem It appeared on this new computer/monitor, used to be an icon Thanks, --Laurie

lauriem365 於 3 週前 詢問

Denys 於 3 週前 解答

  • 已解決

Sync failed between operating systems

I have changed operating systems from windows to linux mint. I made sure to sync my profile before uninstalling, but now the profile looks to be empty. there are no saved… (閱讀更多)

I have changed operating systems from windows to linux mint. I made sure to sync my profile before uninstalling, but now the profile looks to be empty. there are no saved passwords or bookmarks. This worked when I changed between different windows devices last year, but this time it seems stuck. I will check on a windows device when able, but in the meantime, are there any other ways to troubleshoot this?

AutumnFog 於 3 週前 詢問

jonzn4SUSE 於 3 週前 解答

  • 已解決

Cache and cookies

In Firefox, I have several windows open, each with many tabs. (And BTW, I love the Firefox tab-organization feature.) I would like to empty the cache and delete all cooki… (閱讀更多)

In Firefox, I have several windows open, each with many tabs. (And BTW, I love the Firefox tab-organization feature.) I would like to empty the cache and delete all cookies. Will that close the open tabs? Is there a way to delete the cookies, empty the cache and preserve all windows & tabs?

      Thank you!

picoalaska 於 3 週前 詢問

Denys 於 3 週前 解答

  • 已解決

Video Reels playback

When I watch videos (reels) on Facebook, and sometimes on YouTube, I share a video either to messenger or my page, the whole string of videos I have already watched goes … (閱讀更多)

When I watch videos (reels) on Facebook, and sometimes on YouTube, I share a video either to messenger or my page, the whole string of videos I have already watched goes back to the beginning of the string everytime. Only Firefox does this. I have 3 other browsers that work fine, but I prefer Firefox of course.

I'd appreciate a fix for this, Thanks

Jonathan Ashbrook 於 1 個月前 詢問

Jonathan Ashbrook 於 3 週前 解答

  • 已解決

Secure Connection Failed

Secure Connection Failed An error occurred during a connection to juv.scoutjcf.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are tryin… (閱讀更多)

Secure Connection Failed

An error occurred during a connection to juv.scoutjcf.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

skrishnanivetha 於 3 週前 詢問

jonzn4SUSE 於 3 週前 解答

  • 已解決

Firefox updates deltes ALL bookmarks, add ons etc. Can not restore profile

I opened FF this afternoon and it op0end like a new first time install- asking about setting up some damn profiles and showing news, AI, weather and crap I do not want or… (閱讀更多)

I opened FF this afternoon and it op0end like a new first time install- asking about setting up some damn profiles and showing news, AI, weather and crap I do not want or use..

I can not seem to restore it. All bookmarks, PW, menu bars and links are now gone.

batsncats 於 1 個月前 詢問

NSN 於 1 個月前 解答

  • 已解決

Default Profile stuck on old UI despite being updated to the latest version (Windows 11)

Hi Mozilla Community, I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates. The Issue: My Firefox browser updates automatica… (閱讀更多)

Hi Mozilla Community,

I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates.

The Issue: My Firefox browser updates automatically to the latest version. However, my Default Profile is visually stuck on the old UI design. It does not reflect the recent interface changes associated with the update.

The Troubleshooting Context:

  • I have verified that the browser itself is technically updated (via Help > About Firefox).
  • The strange part: I have other Firefox profiles on this same machine. When I launch those profiles, they correctly display the new, updated UI.
  • This issue is isolated strictly to my main/default profile.

Has anyone experienced this mismatch where the version number is correct, but the UI fails to refresh on a specific profile? Is there a specific fix for this?

Thanks in advance for the help.

Yash Gandhi (Primary) 於 1 個月前 詢問

Yash Gandhi (Primary) 於 3 週前 解答

  • 已解決

How to switch address field and search field in toolbar

I've got a new SSD and have reinstalled Firefox as my browser. In the past I've had the address field on the left and the search field to its right. I can get the sear… (閱讀更多)

I've got a new SSD and have reinstalled Firefox as my browser. In the past I've had the address field on the left and the search field to its right. I can get the search field on the same level as the address field but have not been able to switch their locations.

I have attached a screen shot of that section of my browser home page.

I thank you for whatever suggestions or guidance anyone can give.

Lee

Txasslm 於 4 週前 詢問

Ed 於 3 週前 解答

  • 已解決

Application error: a client-side exception has occurred (see the browser console for more information).

I receive this Error msg trying to access Settings option in the AJC epaper section https://editions.ajc.com/shortcode/AJC412/edition/f117d96a-c78b-4df3-4b6a-0e587f6cfd22… (閱讀更多)

I receive this Error msg trying to access Settings option in the AJC epaper section https://editions.ajc.com/shortcode/AJC412/edition/f117d96a-c78b-4df3-4b6a-0e587f6cfd22 on a Firefox Browser:

Application error: a client-side exception has occurred (see the browser console for more information).

rvcanada 於 4 週前 詢問

Denys 於 3 週前 解答

  • 已解決

Changeable Hotkeys.

My friend recommended this browser to me. When I tried to customize it, I couldn't find an option to change the hotkeys to my preference. I consider this feature importan… (閱讀更多)

My friend recommended this browser to me. When I tried to customize it, I couldn't find an option to change the hotkeys to my preference. I consider this feature important since I use it for work. Can I do this somehow, and is there any plan to add such a feature to the settings?

Foshien 於 1 個月前 詢問

Agent virtuel 於 1 個月前 解答

  • 已解決

private browsing session security

When accessing important accounts on websites, like financial websites, I've always heard you should close your browser when you're done with the secure website. If you … (閱讀更多)

When accessing important accounts on websites, like financial websites, I've always heard you should close your browser when you're done with the secure website. If you log on in a PRIVATE window and close the private window afterword but leave the main FireFox window open, is that the same thing? I think it is and the private window will delete any login or activity info as if you closed the browser, I just want to confirm with someone more knowledgeable before I make a bad assumption. It also seems to have the added benefit of deleting anything you might download and save elsewhere from the download folder so you don't have to delete it from the DL folder and then the recycle bin. Seems like it's good practice to use the private window this way. Again, just looking for a 2nd opinion.

Thanks,

patrick muldoon 於 4 週前 詢問

Denys 於 4 週前 解答

  • 已解決

Disabling olf 2FA authentication and re enabling with new TOPT apps

I recovered my account using a backup code and set a new password. Two-step authentication is enabled but I don’t have the linked TOTP app. The settings UI does not allow… (閱讀更多)

I recovered my account using a backup code and set a new password. Two-step authentication is enabled but I don’t have the linked TOTP app. The settings UI does not allow disabling 2FA and does not offer backup code input. I still have unused 10-character backup recovery codes. Please advise.

mukund jaeel 於 4 週前 詢問

mukund jaeel 於 4 週前 解答

  • 已解決

email display order

My emails used to display in date order but since a Mozilla upgrade they are now grouped as Today, Yesterday and Last Week. Is there a setting to alter this back to one … (閱讀更多)

My emails used to display in date order but since a Mozilla upgrade they are now grouped as Today, Yesterday and Last Week. Is there a setting to alter this back to one list in date order please?

boyd-lee 於 4 週前 詢問

Paul 於 4 週前 解答