Firefox 技術支援討論區

Hi dear Community!

As of recent, my AntiVirus software is flagging Firefox.exe (Full path: C:\Program Files\Mozilla Firefox\firefox.exe) as a vulnerable application. I have been using firefox for years (Because I love it, you guys are heroes) and i have been using Kaspersky for years. Firefox has only been flagged as of recent.........

I hope someone knows why, has this too or can calm my paranoia

Some Additional information:

Have you clicked any suspicious links? No i have not. The links i have visited were all https, checked and acknowledged by Kaspersky and i can say with full certainty that the sites were legit

Have i downloaded any files as of recent? Yes, but from reputable sources and always checked using Hashes and validating using KSN (Kaspersky security network).

(For the Mods, im sorry for previously posting this in the wrong forum.)

To whomever this concerns,

Paul from Mastodon said I should submit a ticket with my crash reports.

'Firefox has become unreliable at times in at least the last several weeks, I don't remember exactly how long. It gets to the point where any new tabs are non-functional, I have to restart the browser for Firefox to start working again.'

I recently submitted unsubmitted crash reports, I'm not a Mozilla dev, but I noticed a common theme is: "Quota manager shutdown timed out." A one-off crash was "IPC FatalError in the parent process!"

Here's my crash report id's:

• bp-9291ac3b-dd78-4d93-829b-ae3f20240218
• bp-39c08644-0905-4518-9fac-1068b0240218
• bp-87b98b15-3ef7-4943-a4e5-3074e0240218
• bp-f54527e8-b3cc-43c0-8267-026000240218
• bp-45f66e51-03e7-4d5c-8328-43db30240218
• bp-bbe53c10-725f-40e8-9b7c-680d0024020

Idk if this is helpful.

Idk if I'm the only one running into these issues, but if the average Joe was, I could see them abandoning Firefox due to these annoyances; so with your dwindling marketshare, I hope this is something you can resolve before it bothers too many people.

Best of luck~

When attempting to log in to websites that require a "reCAPTCHA" response I continually receive the message "Cannot contact reCAPTCHA. Check connection and try again" Have confirmed that the connection is ok and when switching to "Microsoft Edge" it works normally. Is there perhaps a setting in my browser that could be causing the problem as it used to work ok? Regards, Lawrence

I've discovered it has something to do with Amazon.

I didn't know I had it until I just migrated to Windows 10 and a new firefox update occurred.

Even then, my only clue is a little orange "triangle" that shows up at the top line of the 'hamburger' menu at the top right on the screen. When I clicked on it, I got a message saying "Silk Privacy Pass wants to update".

I went to my installed extensions/themes screen and there is nothing about a silk extension or add-on.

It also showed up when I looked in the startup configuration and it showed it was loading during startup there. I disabled it. But today I just got the orange triangle again an hour ago wanting me to let it update.

I want it gone!! Especially when it showed up on my system without my asking or knowingly agreeing to it.

FWIW, I also ran Agent Ransack (search utility) on the drives and "Silk" does not come up as a file name for an app, DLL or any other file.

I have a content filter to filter out inappropriate material. Included in the filter are filters for adult content on wikipedia, youtube,and google podcasts. however, all those sites are fully allowed on Firefox, as opposed to on Safari and google chrome where the filter is working properly

Yesterday, Amazon disappeared from the Firefox search drop down menu and it had disappeared as an option from the list of possible search tools. Later on in the day, it reappeared. This morning it had disappeared. Amazon is still there, but Firefox seems disinclined to admit that. How can Firefox make Amazon stick?

I do not know how I got there, but I somehow got into a situation where I could push a button 'Refresh', or in Dutch 'Opfrissen'. Firefox then started to remove settings and extensions. Which is all well documented if you know it. But the user interface is just crap here. Especially in Dutch. Because 'opfrissen' is something that sounds totally innocent in my native language. I at most expected it to remove some cache memory. The last thing I expect pushing a button with that name is that it does what it did, without any warning! PLEASE change that. And please do not translate it with 'opfrissen', just explicitly say: Go back to standard configuration and remove extensions. I am not dumb that I could not understand what that should do. Opfrissen.... Pfff, please change at least the translation!

And I got really angry when it happened!

Hi, I am trying to install an add-on for MetaCert. I receive the following from Firefox: "Check This by MetaCert by MetaCert". This does not help to install the add-on. This is not a problem on my other PC. Look forward to your help/suggestions. Best, Stephen Rodgers

Hello, I am writing this as I have yet to find any answers

My problem lies in the fact that while browsing on YouTube the ratio suddenly changed with no warning. When in a private window it does not change the ratio and I have no idea as to why. I have tried to restart both FireFox and my computer, but none of this have helped, I then tried disabling all my extensions, this also did not help, and as I have yet to find anything about this problem elsewhere I hope that I could get my answer as to why this has happened, and how to fix it

The first picture is the ratio that is the "normal" and the second is should be, does anyone have any answers?

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's been crashing quite a bit.

To clarify, I'll be surfing like always but when I have maybe a third tab (usually youtube) up, then everything just STOPS. This happens at least ONCE a day or sometimes twice. Then, I have to quit firefox forcefully (which windows does say it'll get the crash report). Yet, I never get a crash report from firefox or any such message despite that I do have it checked in my settings.

No other browser I have on this computer has ANY issue (chrome nor edge--both work fine. It's just firefox).

The thing is, I've been all over the internet about this. I've scanned my computer with both windows defender and malwarebytes--found nothing no matter how deeply I scanned. Re-installed firefox several times. Refreshed it as well. Uninstalled/re-installed my extensions. Unchecked 'use hardware acceleration when available.' I updated my drivers, etc. etc.

The only thing that 'seemed' to work was creating a new profile here on firefox. After doing that, I could surf for a whole DAY or two without a crash. But then suddenly today it crashed like normal (again when I was on youtube). I haven't tried using firefox in safemode to see if it crashes because the crashes are random and could happen at any time in the day. Just seems like a lot of time in safemode when I need to be working.

Please advise! All of my other computers (either on windows 10 or on mac/android) have ZERO issues. Once more, this computer handles chrome/microsoft edge just fine but for some reason my windows 11 computer is having trouble with firefox (and firefox ONLY) no matter what I do. I hope you can help and also help me understand why firefox doesn't seem to have any crash reports for me when it HAS crashed several times.

Unable to read my email

By mistake I think I cancelled Outlook Express not sure correct name

Emails are there but cannot read.

Could use your help.

Ever since the latest Firefox update (122.0) my computer has been freezing/crashing not acting right to the point that I now use Brave. Can this be fixed or should I migrate my bookmarks/passwords to Brave and completely uninstall Firefox forever?

Hello, Live videos in youtube are not starting. No issue with regular ones. Also FB reels don't have sound and I need to press two times on play to start the video.

I tried with Chrome and Edge and I don't have such issue.

I have no extensions or add-ons installed. Cache and data are cleared.

Could you please help me?

https://chat.openai.com/ ChatGPT was working perfectly in FireFox until recently. Still works for me in Chrome and Opera. In FireFox any question to bot freezes window - nothing happens. Same stuff on other browsers mentioned gives results. Tested at different times of day. All updates for FireFox are installed.