I am trying to access a particular site - www.citizensbankonline.com. Prior to a few days ago, I was able to without issue but now I get an "access denied" error - see e… (閱讀更多)
I am trying to access a particular site - www.citizensbankonline.com. Prior to a few days ago, I was able to without issue but now I get an "access denied" error - see error message below. This appear to only happen on a particular computer; when I try same bookmark on a laptop, I am able to gain access. I am running an Apple Mac mini M1 - OS is Monterey (version 12.4 - just upgraded) - the problem happened PRIOR to the upgrade, too. I am running Firefox browser 101.0 (64 bit) - upgraded earlier today - problem exists on prior and current version. The laptop is a Macbook Air M1 running 12.4. I am able to access this site using a different web browser with the M1 Mac mini machine - used Chrome. I am able to access other banking and ecomm sites without issues. Have spoken to tech support staff with Citizens Bank; they suggested all the stnd trouble shooting techniques described above and below.
I have cleared the cache and cleared cookies related to this site - in Manage Data in preferences - sorted by recent access to show most current cookies and deleted them. Search list in Manage Data for older cookies from same site - found none. I have used the "Forget about this Site" option accessible from the History menu item. I have also cleared other site data from the "Clear History" option. I have disable some of the loaded extensions related to login issue (1password, etc..) I have disabled the default proxy and specified "no proxy". As I have gone through this list of trouble shooting techniques, have quit Firefox and relaunched.
What is "interesting" is that after clearing the cookies, I am able to access the home page of the site and can enter my username and password - either manually or using the auto fill feature of 1password. Upon clicking "enter", I then get the "access denied" error. I terminate that browser window and create a new window and either select the link from my bookmarks OR type in the link manually (have done both) and press <enter>. This time, I can not even get to the default homepage - getting "access denied" error at this point.
I have taken two screen shots of error message - below. The one with the URL ending with the "default.jsp"
results from clearing cookies and getting to the home page (once), entering user name / pwd and trying to log in. The other results from the next time I access the site - the home page will not even load.
My guess is that I have a very specific corrupted file / configuration setting for this particular website that does not get cleared by any of the stnd trouble shooting methods.