Firefox support pages

When I go to support, and type in "how do I find the current version of firefox for windows", I get: "Found 2923 results for ‘how do I find the current version of firefo… (閱讀更多)

When I go to support, and type in "how do I find the current version of firefox for windows", I get: "Found 2923 results for ‘how do I find the current version of firefox for windows’ for ‘Firefox’ " but none address the issue of how to determine the most current version number. I notice Firefox says that I cannot upgrade, I must download a new version, with no explanation. The download is a version-unidentified executable called "Firefox installer.exe" I would consider this suspicious behavior in most downloaded software. What is going on? This seems like basic information that should be immediately available. I had a popup that said I am using the most current (71.0) version (I am using v 71.0), which appears to be incorrect. Googling this question has no Mozilla hits other than "Release Notes" which might lead one to guess 77.01, althoughn Wikipedia thinks just "77".

I had to create an account just o ask a forum question?

Asked by dumpsterdan 1 天前

Last reply by jscher2000 7 小時前

What is the "new helper tool" that FF 77 wants to install

I am restarting FF. I am on 76 and the install is for 77. A window pops up asking for my credentials to install a new helper tool. I don't recall seeing this before and… (閱讀更多)

I am restarting FF. I am on 76 and the install is for 77. A window pops up asking for my credentials to install a new helper tool. I don't recall seeing this before and it looks a lot like Oracle's Java installer that tries to install a bunch of crud. In that case cancel continues with the Java install. In this case, Cancel stops the FF upgrade.

What is this tool and why is it not described better to know have a better guess as to whether it is safe to install?

Asked by harry.levinson 12 小時前

Last reply by cor-el 9 小時前

Lates Upgrade (the last two days) not downloading zip or jpg files

I teach at James Madison University and must download zip and jpg files for instruction. Sometime within the last 48 hours, Firefox would not download any jpg or zip file… (閱讀更多)

I teach at James Madison University and must download zip and jpg files for instruction. Sometime within the last 48 hours, Firefox would not download any jpg or zip files. For years now, this has never been an issue. The tab indicates connecting, the grey shadow passes through the tab and then nothing. I have tried this at different academic sites and the same happens. There is no problem downloading zip or jpg files using Chrome. What happened and how to fix it?

Asked by maddoxarthistory 2 天前

Last reply by cor-el 1 天前

GLIBC 2.18 now required on beta channel version for Linux

NOTE: I'm posting this from a different machine to the one which has the problem because, well, I can't run Firefox any more :-D Hello, The latest beta channel version (i… (閱讀更多)

NOTE: I'm posting this from a different machine to the one which has the problem because, well, I can't run Firefox any more :-D

Hello,

The latest beta channel version (installed on 2nd June 2020 at 16:00 UTC+2) of Firefox for x86-64bit Linux now requires GLIBC 2.18 (for libxul.so it says). This was not the case a couple of weeks ago when I last updated the Linux machine's Firefox.

Unfortunately, the highest version of GLIBC available on Redhat Enterprise Linux 7, through the usual yum channel for our servers, is GLIBC 2.17.

Anyone else stumble upon this? Any solutions (except upgrading to RHEL 8 ;-) )? At worst, I could downgrade Firefox to a previous beta or stable version.

Sorry for the probably noob-ish question. Error message when trying to run firefox:

XPCOMGlueLoad error for file /usr/local/firefox/libxul.so: /lib64/libc.so.6: version `GLIBC_2.18' not found (required by /usr/local/firefox/libxul.so) Couldn't load XPCOM.

Asked by steven.common 2 天前

Last reply by the-edmeister 1 天前

Upgraded to Windows 10

I have been running on Windows 7. Upgraded to 10. Cannot set Firefox as default browser at this time. Do I have to download Firefox again? Will I lose all my saved pa… (閱讀更多)

I have been running on Windows 7. Upgraded to 10. Cannot set Firefox as default browser at this time. Do I have to download Firefox again? Will I lose all my saved passwords if I do? Thanks. Janice

Asked by jlarnold425 2 天前

Last reply by FredMcD 1 天前

Firefox crashes on startup in Windows 10

I'm unable to get Firefox to run on my Windows 10 laptop. Firefox does not even open when I start it. I tried uninstalling and doing a clean install but still get the sam… (閱讀更多)

I'm unable to get Firefox to run on my Windows 10 laptop. Firefox does not even open when I start it. I tried uninstalling and doing a clean install but still get the same problem. Any help appreciated Thanks Vivek

Asked by Vivek Ayer 3 天前

Last reply by FredMcD 2 天前

No update for cacert.pem

There is no update of Mozilla ca certificate store (cacert.pem) from "https://curl.haxx.se/docs/caextract.html" since Jan 2020. I am wondering if the update location has… (閱讀更多)

There is no update of Mozilla ca certificate store (cacert.pem) from "https://curl.haxx.se/docs/caextract.html" since Jan 2020.

I am wondering if the update location has been changed?

Thanks, Jason

Asked by jxue 3 天前

Last reply by cor-el 3 天前

Files and Applications

Hello, I am trying to figure out how to prevent the dialog box from prompting me each time I open a pdf attachment. Under applications for PDF I have selected the action … (閱讀更多)

Hello, I am trying to figure out how to prevent the dialog box from prompting me each time I open a pdf attachment. Under applications for PDF I have selected the action to Use Nitro Pro. However, each time I try to open a pdf attachment from my email, I still receive the dialog box; What should Firefox do with the file? Nitro Pro is the default under open with and the "Do this automatically..." is checked. I cannot figure out why the file isn't opening into Nitro without the prompt? Does someone know how to set the options so the pdf opens into the application without being prompted by the dialog box?

Thanks so much, Candie

Asked by candie2 3 天前

Last reply by jscher2000 3 天前

Why did Firefox update without permission and delete ALL my saved passwords?

It appears that firefox has updated itself without permission and has deleted ALL my passwords. Where can I get the info from???? I do not want to have to reset every pas… (閱讀更多)

It appears that firefox has updated itself without permission and has deleted ALL my passwords. Where can I get the info from???? I do not want to have to reset every password for every website I access. How can I ensure this is never an option again?

Asked by S C 4 天前

Last reply by jscher2000 4 天前

Can't open the Firefox app

I downloaded the Firefox app. However, when I click on the Firefox icon at bottom screen, the screen tells me that there in an insecure commotion and won'tmlet me go any … (閱讀更多)

I downloaded the Firefox app. However, when I click on the Firefox icon at bottom screen, the screen tells me that there in an insecure commotion and won'tmlet me go any further

Asked by louis osterman 4 天前

Last reply by Shashank Shekhar 4 天前

General

I had to completely reinstall Firfox so all my bookmarks etc have been lost. There is a file called 'Old Firefox data' which was created so how can I restore this data to… (閱讀更多)

I had to completely reinstall Firfox so all my bookmarks etc have been lost. There is a file called 'Old Firefox data' which was created so how can I restore this data to the new Firefox?

many thanks

Georges

Asked by GeorgesWare 4 天前

Last reply by FredMcD 4 天前