Firefox 技術支援討論區

I close Firefox when I am not using the internet. I want to be able to set my privacy settings, specifically the "Ask to save logins and passwords for websites" option, once and have that setting SAVED forever. I am tired of having to go through the process of clicking through and having to select that option EACH AND EVERY TIME I OPEN FIREFOX. I want to select that option and have it remain selected PERMANENTLY. How do I make that happen??

I'm on a Mac, running the latest version of Firefox. Recently I've had some work to do that meant I wanted to keep multiple tabs open, so I changed my settings to 'restore previous session' so I'd get my tabs back when I turned my computer off/on.

For a few days all was going well, then Firefox crashed. I managed to get it back up again and change the setting so it wasn't trying to restore multiple tabs. But since then no luck, Firefox opens but I get the spinning wheel curser and Firefox shows as non-responsive, I have to force quit the app.

I've tried uninstalling it, still no luck. I'm writing this from Google Chrome.

Can anyone help? I much prefer Firefox, but it's currently unusable for me, and as the browser freezers I can't get into any of the settings etc.

My logins and passwords keep getting removed. I have to go and place a copy of the key4, logins, and logins.json back into the folder. Every few days the logins and passwords shows no synced logins found.

I find that my current version of Firefox browser (84.0.2 (64 bit)) seldom saves login details for websites that I regularly visit, despite my clicking the 'save' or ' update' buttons on the dialog box that appears when I log in manually. For example, I must have entered half a dozen or more details manually in the last and clicked the 'save' button on the dialog box tha appears but the 'login and password' menu item only shows two that have been saved that day.

I can find nothing that has had any effect in the present help topics.

Another annoying aspect is that help topics appear to prescribe 'fixes' that have no parallel in the details that appear on the actual browser menu items.

I apologise in advance to the relevant developers, but I am now questioning why I should persevere with such a 'buggy' app that used to perform beautifully in the past.

I sometimes receive notification that Fx can't update automatically and I need to download the update. Twice now, the update has deleted my profile on drive D, and replacing it with a new one on the default C: drive. Settings, options, addons all GONE! I finally had to restore my entire system from a backup. What's going on and how can I prevent it happening again?

Hi,

I recently updated, only to find out that all my passwords had disappeared :(. I checked my profile and there were three 0Kb files: logins.json, logins.json.corrupt and logins-backup.json. cert9.db and key4.db are still there and aren't empty. I'm on Arch Linux, so no previous version as well. Is there anything I can do to restore my passwords?

I had to format ( factory reset) my laptop. After installing mozilla, and sync my account is like new. All previous data i.e. Login, password, bookmarks, etc all are missing and i tried about:profiles method which is also not working. What should i do to recover my old data?

Hello and good afternoon, My English is not so good, im Write with translator….

I would like to turn to you after desperately, unsuccessfully, and extremely annoyed looking for a German contact person but not finding it, because I have a problem with your browser. I like to use the Mozilla browser because it can be used very individually. But every time you do a major update, my settings are gone. This annoys you massively and tempts you to change the browser for good. And when I use Edge, I have the German Microsoft support at hand to give them my opinion on the crap they are pumping out. Different with you, there is no German support that is there for emergencies, you look for the wolf and what do you find ??? Nothing .. that sucks ... and had to be said and described here.

Now to my problem ...

I have created a possibility for myself via an additional Chrome folder and other source text (through instructions on the net, since I am only a layman) to display the symbol bar in multiple columns, which class worked. You can structure, organize and do your work quickly. That's what I love about the browser ... but since version 82 was installed, my bookmarks toolbar can only be found on the left side and one below the other ???? I just write down my frustration about it here and yesterday, without receiving any feedback so far, instead of being able to work in a structured way ... do you think that's good, good for using your browser ??? Good for the users ??? No, it's really annoying .... and by the way, this multi-column bookmark toolbar could also be a work of your community ??? Why do others have to do this for you? You always report nicely what you have changed, improved, changed !!!! What I am describing here would be a real improvement, and no matter which version was updated to, the bars would remain part of the browser !!!! And what is it now ???? On my laptop everything is just left and below each other .. annoying .... And it will be damn well possible to finally integrate this permanently into the browser ??? Otherwise you are finally rid of me and I use other browsers, and now I am curious whether someone will reply to this mail and my problem that now, after the update, probably 1,000,000,000 other users will be exactly the same, just maybe you do not write I think I don't get a fulfilling, satisfactory answer for me either!?!?!?!?

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are automatically filled when I move the cursor to the Username and Password fields, but I still have to click Log In. As soon as I log out and log in I am asked to "Sign In" again. I tried manually adding a website to the "Saved Logins" but that did not help. Using Windows 10 64bit.

I've exported/imported firefox settings before (bookmarks, etc) but this time I didn't get a chance to export before my computer blew up. So when I logged on to Firefox on my new computer, I didn't have my password. It forced me to reset my password....but then none of my bookmarks transferred over. I thought they would be tied to my login and I could still recover them without the files from my old hard drive. That doesn't seem right to me, what am I missing? How do I recover the bookmarks saved on my Firefox login? I had soooo many....

thanks in advance!

I deleted my entire partition firefox was installed on, and lost mybookmarks, passwords,... . i had this firefox account but nothing recovered by sign in but extensions. so i used some recovery app and found my last -deleted- firefox files and folders (/appdata/roaming/..../profile/...), but i cant introduce/change/swap these files to my new firefox. what should i do to recover my lost data?

Hi,

I need technical help on recovering my lost bookmarks. I have followed the suggested recovery methods and when I move today's backup "file ....json" (?) (as one suggested) to the bookmarks menu, clicked on it to open, it does nothing. If I click on the saved file on my desktop it's a bunch of mumbo jumbo...like writing code. I even tried importing it and I get nothing. I deleted Mozilla Firefox and reinstalled it and still nothing.

I'm so lost on this....

Cananyone help?

Tkx-

Linda

Didn't want, Didn't NEED, Didn't want to use firefox ever again.

5 YEARS OF BOOKMARKS GONE, FROM BEING FORCED INTO USING LOCKWISE.

Instead of the OLD, tried and true bookmarks system.

Tell me how i can get them back?

go on....you know it's impossible.

"With LOCKSAFE you'll keep your passwords more safe and secure" BS

So go on, how does one STRIP out the LOCKSAFE? How does one revert back to their bookmarks before this person that forced a addon upon us?

Hello

I have a problem when restoring the file from one computer to another, when I want to restore it it gives this error "Unable to process the backup file". I have been looking for some program that allows me to unzip or remove the data or repair.

I have consulted many forums and videos and I cannot know if the failure is irreparable or is there any way to get the information I have consulted this page but it does not finish working https://www.jeffersonscher.com/ffu/bookbackreader.html

"File name: bookmarks-2020-07-24_1163_gm8tLHmdNSoVAHsxUPQZAg==.jsonlz4; Size: 137303; last modified 24/7/2020 9:46:12 (failed JSON parsing: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data)"

Can anybody help me?

thanks,

Every couple of months I will start up my computer and find all my settings have changed and my Firefox add-ons are gone. I was not able to discern why but I made some changes in the configuration and got the text size back to what I wanted. This time it happened none of those configurations changed but I still had changed text size. I refreshed Firefox and found my add-ons immediately were reinstalled even though they were shown to be working when I checked my browser settings. One of the add-ons was Yahoo Mail ad blocker. I have used Yahoo Mail for years. Recently they have tried to make changes in my mail display to where I am being forced to go ad-free and upgrade to a mail subscription. After this most recent challenge to my computer setting, I am beginning to think Yahoo is disabling the Yahoo Ad Mail Blocker to get me to go to their subscription. Either that or Microsoft is challenging me to use their browser. It is like their is a war going on to win the internet. I miss the old Internet. Is there anything that can be done so my settings don't get hijacked?

i change the windows and install new firefox and signin firefox to restore my all bookmarks but noting happend i had alot of book marks [essentional] but not happend . please help me . thanks alot .

'my computer crashes (defective hard drive); I lost all my favorites! CAN I RECUPERER ??? How??? in advance thank you for reply.... with solution...!! ' 12juillet2020

Hi,

I was refraining myself to do any update of Firefox on Windows 10 PC for several months but yesterday I was so annoyed by pop up messages requesting me to update that I gave up and proceed with update... Then disaster happened: everything is lost. All my customized settings, all bookmarks that my life depend on, everything is lost. Please can someone help me survive...

I checked for FirefoxOLD folder if there is one (e.g. on Desktop) anywhere on hard drive of my PC but there isn't. All self done solutions I tried but failed produced around 15+ additional profiles because I had to delete ( * ) Profiles INI single file otherwise Firefox couldn't be opened due to error message. When I deleted INI, I was able to open firefox with LOST extremely important data. Every opening produced I believe 3 new profiles.

( * ) I still have them in Recycle bin.

I went to about:profiles and there are only two: the one being used (lost data) and one more. When I open "one more" profile in different browsers all my data is remaining to be gone.

Currently in total are 18 profiles in C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles folder. At least 15 of them are from failed solution attempts. The thing that worries me the most is the single profile, out of other 3, that should had my data available. I used it as the only folder in "Profiles" folder. Then I used to run Firefox and data is missing even there. This particular profile that brought me the most of hopes is NOT available via about:configs and the thing that worried me the most inside the folder of particular profile that I guess should have the data is the fact that the folder is almost entirely empty. Only two files inside: search-metadata.json and times.json

Can someone please help me get my data back?

Please I had really important data but cannot recover it on my own :'-( oh my god...

Hi firefox community,

I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox couldn't 'connect to my account', which has never happened before - I was logged in ever since my firefox account was created. My current logins have been active, but when I tried to log into a website with a previously saved login and password - there was nothing. I then logged back into my firefox account, but all my logins and passwords are still gone. I tried manual sync, still nothing.

I am not sure if it happened after a specific update - I didn't notice when exactly I was 'logged out'.