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firefox crashes and process won't terminate, deleting profile won't fix

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually… (閱讀更多)

a few days ago my firefox started acting weird. after random time, usually about 30 - 100 minutes after using it, it would crash. in fact, it doesnt "crash", but actually just stops loading pages. when i then close it, the firefox process keeps going in the background. and nothing i do, not even terminating it will kill it completely. it just stays.

on this website it says you can try deleting the profile.ini file. so i did that, and it does infact kill the process and let me start firefox again. BUT! this time, it instantly crashes again. on the first page i try to load it dies and doesnt load it, and when i then check the task manager, there is TWO firefox processes (the first one reappears, out of nowhere it seems).

i also tried reinstalling it COMPLETELY (deleting every firefox folder i could find on this pc) and am up to date with the versions. i did the same to java and adobe, just in case. doesnt fix.

there are of course many other things to try on this website, and i think by now i tried all of them. they do work for the moment. they will untangle firefox and let me start it once more, but with not much success as it will create another process and crash right again.

i've also tried safe mode with network, and it actually works there. interestingly, if i then restart the pc again, it will work just one more time without a crash - well, until i shut down the pc and start it a second time, where the problem will reappear.

yesterday the same thing happened to skype! when i started it there then were two skype icons in the task bar, one of them being completely dead (you couldnt even click on it, and right clicking it would open a small, empty box) and the other one being the actual skype, but just not working because no matter how hard you tried, you couldnt log in. however, this was fixed by disabling uPnP in the skype menu. could it have something to do with uPnP? does firefox use it too?

im currently using google chrome while firefox isnt working, and i would love to return to firefox soon. please help! im all out of ideas.

thepimpcane 於 5 年前 詢問

madmaxxc 最近回覆 於 5 年前

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Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (閱讀更多)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

FFUser2015ll 於 5 年前 詢問

David (satdav) 最近回覆 於 5 年前

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Customize isn't working and LastPass icon isn't appearing

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when … (閱讀更多)

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

conceptualclarity 於 4 年前 詢問

FredMcD 最近回覆 於 4 年前

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Firefox tabs keep crashing

After installing the security update, Firefox tabs now keep crashing on me. I've followed the instructions to restore Firefox to no avail. Several recent crash reports: … (閱讀更多)

After installing the security update, Firefox tabs now keep crashing on me. I've followed the instructions to restore Firefox to no avail.

Several recent crash reports: bp-a10725dc-7016-4c3e-bdac-ceab31170901 bp-b80218c4-ab59-4f42-81b4-a291a1170901 bp-a5580f00-9326-4bc5-bf5c-aca530170831 bp-f9ece0da-9f1a-4fd7-8ada-265481170829

Wumonger 於 2 年前 詢問

FredMcD 最近回覆 於 2 年前

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Firefox crashed 4 times in the last 10 minutes(now 8 times)

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes These are the crash reports just for today , it has also crashe… (閱讀更多)

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes

These are the crash reports just for today , it has also crashed 3 times just this month not counting these 4 today , and 5 times in February , 6 times in January ,and 5 times in December , its getting old with this crashing situation , i hate IE and Google Chrome , but at least they don't crash all the time

Crash reports for today:

bp-f306666d-35a5-4be7-b937-872762160313
bp-0988a5a7-f2af-475e-947f-af8d02160313
bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313
bp-5ccdcc1d-3c27-4675-8971-758002160313

So why does it keep crashing ?? , and what can be done to stop it from doing this all the time ?

Any help would be appreciated .... Thanks ... Jim

EDIT:

It just crashed again as i was submitting this post

bp-d772edf1-2d67-4634-a910-88acd2160313

It just crashed 2 more times , , what is causing this ???....Anyone ????????????

I keep having to update this every few minutes , it just crashed AGAIN !!!

JimDirt 於 4 年前 詢問

John99 最近回覆 於 4 年前

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very slow opening hangs closing

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I … (閱讀更多)

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I must use "the other guys" browser that begins with "I" and ends with "R" in order to contact you.

The following, are solutions I have tried.

Safe mode disabled add-ons and plugins removed cookies, session, places, SQLite files among others as suggested deleted old profiles; created new profiles re-installed, fresh installs of various versions * after removing all traces of FF on the system run various virus, malware checks *including Microsoft, Malware Bytes, Trend Micro (full system online scan which took hours to complete). replaced the Time Warner Cable Modem Tried with and without add-ons directly connected from the Modem to the Computer bypassing my router. spent hours trouble shooting using various recommendations and suggestions via the internet and this forum to no avail. and have accomplished nothing accept make the situation worse.

its a miracle if I can get FF to start even in safe mode .

I am handicapping you I am sure since I am unable to provide more trouble shooting information. I don't know how to get it from FF into IE. for that I apologize. Currently using

windows 7 home sp1 64-bit I7 3770 16.0 gig RAM

FF Ver. 41.0.2 yes I know it is a tad older but the problems remain regardless of version. 

I am lost, old, and tired after having spent countless hours on this and not being to familiar with Forums, I am begging for help and thanking you in advance for it.

Cheers,


Lowensj

lowensj 於 4 年前 詢問

pineappleseller 最近回覆 於 4 年前

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IPEAKlwf.sys bluescreen crash while using Firefox Quantum at ebay.com, Wdws 10, 2018 HP Probook, issue only occurs using Firefox , not with Edge.

Often while at ebay.com or transferring between ebay and Paypal, I will get a Bluescreen crash with the message equal not equal: IPEAKlwf.sys. This issue only occurs whi… (閱讀更多)

Often while at ebay.com or transferring between ebay and Paypal, I will get a Bluescreen crash with the message equal not equal: IPEAKlwf.sys. This issue only occurs while using Firefox Quantum at a rate of about 1-in-4 visits.

DrWizard 於 2 年前 詢問

FredMcD 最近回覆 於 2 年前

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how do I rollback FireFox to a previous version?

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading… (閱讀更多)

Since FireFox updated itself to 51.0.1 last week I've been getting frequent blue screen crashes with my system rebooting itself, the majority of which occur while reading or replying to emails. Sometimes I'm lucky to finish typing a sentence before a blue screen crash occurs. I've turned off the automatic updates (opting for the "prompt me when updates are available" option. That won't fix the blue screen crashes though. I need to roll Firefox to the previous version to 51.0.1. BTW, I've checked my hard drive with Norton Utilities checkdisk which found and corrected several disk errors. I also de-fragmented my boot drive which was 34% fragmented (obviously I hadn't defragged it in a really long time!). Unfortunately the blue screen message takes up the full screen and flashes past so quickly I don't have time to read it before it vanishes and my system reboots. Since this only occurs while I'm using Firefox, and only started with 51.0.1 the problem almost certainly is being caused by this latest version of Firefox. My guess is that it contains "stuff" in it that isn't compatible with the version of Windows I am using which is why I need to roll back to the previous version.

Scott Miller 於 3 年前 詢問

FredMcD 最近回覆 於 3 年前

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After restore , uninstall, and reinstall, firefox still crashes on startup on Mac

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen fir… (閱讀更多)

I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.

AdapterDeviceID: 0x 863 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1 BuildID: 20141113143407 CrashTime: 1416511016 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1416177811 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 167372 StartupTime: 1416510925 Theme: classic/1.0 Throttleable: 1 URL: about:home Vendor: Mozilla Version: 33.1.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

cytrus 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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Why is that when i recieved any update for firefox after 35.o.1 that when after i follow all of firefox's advice about how to fix it nothing mentioned fixed it?

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? F… (閱讀更多)

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? Firefox, i believe this is your dam problem looks like you ignore your complaints of which about this are many ...cannot at least list what is or isn't compatible with your latest train-wreck loaded updates?????????

johng15 於 5 年前 詢問

guigs 最近回覆 於 5 年前

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Daily Crashes with Firefox Version 35.0.1

In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it s… (閱讀更多)

In the past week or so, I've been having daily crashes with Firefox 35.0.1 after not having them, at all, for months. It doesn't happen on any particular sight, but it seems to involve how this version renders graphics. Sometimes, I'll be viewing a page and as a scroll down parts of the page black out and/or the graphics at the top repeat unto the bottom of the page as a scroll. Often, I just close out the page and then go back, but that doesn't always fix it. Eventually, the whole page crashes and I get an error asking me if I want to close out of plugin container afte the crash. This has happened while scroll down Flickr and on some newspapers I read online.

Is anyone else having this problem? It seems as if this is a problem with Firefox and not my computer. I've changed nothing on my system, recently, that'd explain this. I have no viruses or malware on my computer. All my plugins are up to date, and I even uninstalled and reinstalled Flash hoping that that would help. Could it be some of the add-ons I have active?

FireFoxFan1 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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since last update nothing loads and firfoxes crashes often

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything… (閱讀更多)

since the last update firefox has become useless, nothing will load it constantly crashes and not much seems to work on firefox since this update. I have tried everything I could find in the support forums, reinstalling did not work, refreshing did not work and nothing else has worked either. my most recent crash reports bp-1fc759c5-c67d-4db0-aeeb-0c26d2150408 4/7/2015 11:32 PM bp-30ef5683-c90b-4141-a1c0-b92de2150408 4/7/2015 9:56 PM bp-5de78765-082c-4169-a51d-02eac2150407 4/7/2015 3:54 PM bp-8bc87045-87eb-4b54-9d05-818542150407 4/7/2015 3:00 PM bp-d9f8d7b6-6f5e-43d8-a824-d13542150407 4/7/2015 2:58 PM bp-f9896dcd-a9dd-452a-8aa2-b2f9d2150407

zcmb 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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Big crash after search to save a file (windows dialog box freezed)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file … (閱讀更多)

[Problem after passing to Firefox 64 bits - now I've the 55.0.3 version. Bug already there after fix procedure of firefox and without plugins] When I want to save a file (=when I click on "browse" button), the dialog box of Windows appears and freezes (and Firefox crashes without specific error message). I'm under Windows 7, I've got comodo but nothing about Windows or firefox is blocked]. There is one week, this bug appears after some usings/download [I need to do the fix procedure when the bug appears]. now it's directly during the first one. It's very embarassing. I've got Chrome for waiting ... but I don't want to use Chrome ;-) help !!!!

[for example, I can't use the button "Browse an image" in this Web page, else Firefox crashes]

Vincent

VincentFrenchyFirefox 於 2 年前 詢問

Shadow110 最近回覆 於 2 年前

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Firefox crashes

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8… (閱讀更多)

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.

mymeister4you 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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Firefox crashes

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstallin… (閱讀更多)

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstalling, upgrading... nothing seems to work. HALP!!

Here is a recent crash report: AdapterDeviceID: 0x a26 AdapterVendorID: 0x8086 BuildID: 20150320202338 CrashTime: 1427774369 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1426977834 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x a26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3817 StartupTime: 1427774353 Theme: classic/1.0 Throttleable: 1 URL: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode Vendor: Mozilla Version: 36.0.4 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

jmarkusoff 於 5 年前 詢問

guigs 最近回覆 於 5 年前

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Firefox crashes

It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter. I've tried uninstalling/reinstalling several times, I've res… (閱讀更多)

It crashes instantly when you try to open it. It doesn't even open Firefox, it just opens the Crash Reporter.

I've tried uninstalling/reinstalling several times, I've restarted my computer several times, I wiped it from my registry editor, and nothing has changed.

The crash ID is: bp-89dc985d-1ccc-46c8-bcd0-139832150121

NevilleZ 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前

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Firefox crashes

iam using windows 7 and firefox 40.0. my browser is frequently crashing Report ID Date Submitted 58c1c6a4-ce7d-4… (閱讀更多)

iam using windows 7 and firefox 40.0. my browser is frequently crashing

Report ID Date Submitted 58c1c6a4-ce7d-453a-ba3d-27cb40cfa570 11/28/2016 7:10 PM 687fe30e-121e-4e39-a4f1-e0b52c1f203f 11/28/2016 6:59 PM c79bb239-b777-41bf-aef8-77206ca21fec 11/28/2016 6:59 PM 33e94d93-1358-4b52-9e56-dd67da972309 11/28/2016 6:59 PM bp-68daceb6-4f99-4fe7-9304-24a862161128 11/28/2016 6:46 PM bp-0643f26d-b117-4e94-b40a-ade482161128 11/28/2016 6:45 PM bp-c96c8e76-a95c-42e7-b947-f43862161128 11/28/2016 6:43 PM bp-5ad14d38-c349-4141-aab3-0af552161128 11/28/2016 6:43 PM bp-effaf560-4bfe-4d58-a2cd-48a252161128 11/28/2016 6:38 PM 5b0dcb76-5887-4427-b51e-74a0f0eff55d 11/28/2016 6:29 PM aa685d88-7923-4cfe-b86d-c4fa15339bc7 11/27/2016 10:04 PM 200e4ab4-76d5-46a9-9841-19afc3195dad 11/27/2016 5:40 PM 39f4296f-5234-41fc-b252-9752ef1f13f1 11/27/2016 5:33 PM 6e17a606-c0bf-4720-a2e4-9654a5057c72 9/25/2013 11:17 PM 1e1f938d-a859-4d29-80ee-7f7aa77b6db5 9/25/2013 11:14 PM

help me please

KARTHIK2928 於 3 年前 詢問

John99 最近回覆 於 3 年前

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Firefox won't launch; automatically crashes. I'm on Mac 10.12.2

I've tried multiple times to delete Firefox from my applications and re-download. Still crashes upon launch. Submitted report multiple times. This is the report: Adapt… (閱讀更多)

I've tried multiple times to delete Firefox from my applications and re-download. Still crashes upon launch. Submitted report multiple times. This is the report:

AdapterDeviceID: 0x1622
AdapterVendorID: 0x8086
AddonsShouldHaveBlockedE10s: 0
BuildID: 20161208153507
CrashTime: 1482250621
DOMIPCEnabled: 1
E10SCohort: addons-set50allmpc-test
EMCheckCompatibility: true
Email: [email address]
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1481837206
Notes: FP(D000-L10000-W00000000-T0100) AdapterVendorID: 0x8086, AdapterDeviceID: 0x1622GL Context? GL Context+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 1
SecondsSinceLastCrash: 59
StartupTime: 1482250620
TelemetryEnvironment:
{"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox",
"architecture":"x86-64","buildId":"20161208153507","version":"50.1.0","vendor":"Mozilla","platformVersion":"50.1.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01",
"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,
"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,
"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2",
"hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},
"os":{"name":"Darwin","version":"16.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,
"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086",
"deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],
"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"addons-set50allmpc-test",
"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"
<user-set>","browser.urlbar.userMadeSearchSuggestionsChoice":true},
"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} Theme: classic/1.0 Throttleable: 1 UptimeTS: 1.21825584 Vendor: Mozilla Version: 50.1.0 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

HildiP 於 3 年前 詢問

FredMcD 最近回覆 於 3 年前

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Firefox crashes when starting, even if I go to safe mode

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My … (閱讀更多)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Reshalem 於 2 年前 詢問

cor-el 最近回覆 於 2 年前