Firefox 技術支援討論區

So when I turned on my computer today I opened Firefox, and it updated like it does. Normally, this isn't an issue. When I opened it up today, however, all of my addons were disabled. I re-enabled them, but it didn't quite go back to normal. Normally, I keep the Adblock Plus and YouTube HD addons to the right of my search bar. But for whatever reason, I just can't get them to show like they're supposed to. Now, there's a magnifying glass on the right part of my search bar that wasn't there before, and anything I put to the right of the search bar is hidden and only accessible by clicking on the little arrow button and finding it in a context menu. I don't want the arrow button, I want the addons to be visible in the pane next to the search bar. And if anyone knows how to get rid of the magnifying glass, that would also be appreciated. Also worth mentioning is that the only addons I have that affect UI are Classic Theme Restorer and TabMixPlus.

Here is a screenshot: http://imgur.com/a/yqWAc

I used to be able to watch the National Zoo panda cam for years - https://nationalzoo.si.edu/webcams/panda-cam. About April it stopped working. It worked for 2 days earlier this week (8/23-24/17) until I installed the latest Firefox update. Why can't I see the cams any longer on this website. I get this error on many websites; videos won't load or won't play. This same error also stops videos on the CNN.com website, which is actually appreciated. I did try turning off the IPv6 - that did nothing for me with this problem.

I am running Windows 7, my computer is within 4 years old, no problems seeing the other panda cam pages from the San Diego Zoo or Zoo Atlanta.

It seems this site is unable to upload my screenshot of the page and error message. Bummer!

THANK YOU for all your help!

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can help get to the root of the problem, however, Firefox doesn't seem to be generating crash reports after these tab crashes. Can anyone help me with both of these issues?

I recently reinstalled Mozilla and I can't drag and drop new bookmarks, nor can I import my old bookmarks from an HTML file. If I drag and drop a tab to the bookmarks area, it just opens a new browser window.

I have no add-ons installed, I only use AdBlocker, have been for years. I've restarted in safe mode, same thing.

When I click import from HTML in the Library, they appear in the lefthand column in a folder called Bookmarks toolbar. I just can't drag them to the browser toolbar, where they used to be.

I'm having all sorts of problems after Firefox automatically updated to 55.0.2 in Windows 7. It wouldn't run. It would start the service but would never actually open/launch the app. I uninstalled it and went to the 32bit d/l page to reinstall. But, it installed the 64 bit version (grrrr). Now, the biggest problem I am having is that when I click on a link in an email or office document, the browser doesn't launch or a new tab open. Instead, I get an error message: General Failure. The URL was: http://www.URL. Application not found.

Firefox is set to my default browser.

Any ideas?

Been having this problem over the last couple of months with Firefox 55.0.3 (64-bit) running on a Windows 10 Pro. It has been so bad that I've often waited for up to 5 minutes while the 'Performing TLS handshake with .......' message displays. Yesterday I installed Chrome. Attempted to connect to a music forum using Firefox that I've had the TLS problem with and as usual got the message. Immediately started Chrome and attempted to connect with the same forum. No problem. Read a couple of comments, replied to one and logged out. Meanwhile, Firefox was still waiting with the TLS message..... A few seconds after I had completed the exercise using Chrome, Firefox decided to connect me..... I have previously tried all the solutions suggested such as emptying the cache, going to No Proxy, turning off IPv6 etc. but nothing has worked in Firefox. On another machine on the same home network, running Firefox 52.3.0 (64-bit) on the esr channel I don't seem to have the same problem, at least not as frequently..... I'll add that I am running both Avast Anti-virus and Malwarebytes. Turning off these had no effect on the Firefox TLS problem. Both were running when I successfully connected using Chrome. I am reluctant to discard Firefox as previously I have found it to be fast and reliable, but something has happened the last few months to dent my confidence.... Just tried it again today to the same site on the Firefox 55.0.3 machine, and it took 85 seconds to connect to the forum page with Firefox. With Chrome, the connection was almost instantaneous..................

Since my laptop, running Windows 7, updated today to Version 55, I have lost all my bookmarks. Trying to restore them using "import and back up" has not worked. I can see various dates of previous back ups, but when I try to restore I always get the "Unable to process the backup file" message. Also, and maybe more concerning, I can now not get Firefox to actually brows. Once I type a URL into either a new tab or my homepage and press enter, not happens at all. The only site Firefox will now access is my homepage, which is a Hotmail account. Prior to the update, I had not changed any settings and the only add-on I was running was an ad block I have used for some time. I have disabled the add block ad on, and I have reinstalled Firefox to try and resolve the problems with no success.

...I upgraded my Firefox browser today to version 55.0, but when I restarted it, it wouldn't access any of the details of the Profile I use all the time... I have looked repeatedly, and there is never any History, either pre-existing, or newly created, and my Bookmarks and Fast Dial add-on aren't available... When I try to log into a site, however, it still remembers my Password data, and that is visible in the Options : Saved Logins popup... I had a similar experience with Firefox Developer Edition, and I finally gave up, and switched to regular Firefox, but I'm now running out of options!! I am running Windows 10, on a Laptop with a 6GHz processor

My firefox seem to be updated for some reason (version 55.0). All of my history, session and plugins disappear. I check the profile directory and it seem to be the old one. Because there're bookmarkbackups, extensions and sessionstore-backups in there (and profile's date created is 2015). So I come back to check the addons list in Firefox. It's still there with freak 'LEGACY' in yellow background so that I suspect my firefox is updated and check the version and release date. My gmail still login+other email profiles are in the list.

Please help me to restore the data 1. bookmarkbackups: I make some search about this topic and restoration; It's fine now. 2. session: How to restore my session back? 3. add-ons: any add-ons that I'm using before still Enable and some that are disable is correct there. But I don't see any add-ons. Adblock Plus, Firebug, Geasemonkey and etc. Icon are gone. How can I use them? 4. Are there any data that need to be restore and can you guide me about it?

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookmarks a dialog box opens that says it is unable to process these request. Please help!

Only add-on is Norton Security Toolbar, which is now disabled. No extensions. Only Plug-ins a Codec, Widevine, and Shockwave. NO changes, no updates, I suddenly lose all my bookmarks...even-right clicking the back arrow button reveals nothing, even though I can left-click and backup one page at a time. I tried running "Verify Integrity", and it tells me "Unable to check database integrity". I tried to Restore all of my existing backups, each one says "Unable to process the backup file."

Would ALL of my backups become corrupt on the same date? My assumption is that Firefox has lost it's ability to read sqlite files. Is there a quick fix for *that*?

The *first* symptom was that Firefox suddenly started "grinding"...even the "waiting" circle in the tab grinds to a complete halt, constantly, and it won't respond to *anything*, despite the fact that I *never* get a "Firefox is not responding" message. Ever. Disabling Norton didn't help that, either.

Earlier today I updated my copy of Firefox on a Windows 10 PC to the new 64 bit version of Firefox 55. Since doing so, all of my bookmarks have disappeared, and newly created bookmarks are not displayed in the browser.

This is regardless of whether the bookmarks are imported from .html file or other browser.

I have since re-installed Firefox and it is still the same after having deleted personal settings and changed some settings as recommended on the help pages.

But I still have this issue: : I have never encountered this problem before.

Can someone please advise? The PC concerned runs Windows 10 and has 8GB RAM with more than adequate hard disk space available.

Mr Morgan.

I already deactivated all plugins and add ons. I even reinstalled firefox but it keeps crashing. ID: 2b0b0a58-6c28-40b1-bc2c-37a5d1170911

If it is my virus scanner that causes it what would I have to do to prevent it? It's a company laptop and I can't deactivate the virus scanner.

Hi Since the update to Firefox 55.0.1 I have had a number of add-on related problems. The one I am currently trying to resolve is that Ghostery is causing FF to hang - become very slow. All functions are slow, (loading pages, opening tabs, typing, etc) even starting FF with Ghostery running is slow. If I disable Ghostery and re enable all other (10) add-ons FF is back to its usual (very fast) speed) Is anyone else having this issue, are there any solutions?

Thanks

I downloaded Firefox today and I'm trying to install uBlock and Zoom Page WE. I can install them just fine and their buttons will show up in the toolbar. However, if I close Firefox and open it again the buttons will be gone and the addons will only work in websites I had visited before restarting Firefox. They still show up in the addons menu and the buttons will show up again if I deactivate and activate the addons but as soon as I restart Firefox the buttons will be gone again. The addon buttons won't show up under the personalize menu either (even though I can move them there before closing Firefox).

Since I quit Firefox last night, my bookmarks and my saved passwords are all gone. I searched how to delete all the bookmarks and it's way too commplicated to say I did it on purpose.

Of course I could restore the only bookmarks file saved in my "profiles" folder but it seems it was created at the same time I closed Firefox. So it's empty..

I don't understand what happened but all my saved password have vanished too!

My Firefox is always crashing when I try to view videos, especially when I try to change the time in the video. It crashes the tab, and then takes down all the other tabs with it.

I've done a virus scan, clean install, and tried running in safe mode. Made sure all addons are up to date and tried with or without flash. Nothing works. This has been going on for a couple of weeks now. I have Firefox 55.0.3 (64-bit).