Firefox 技術支援討論區

Hello/hi Yesterday (Feb1) I had a functional problem with my email site (provider = Orange). Sorting it out with the technician obliged me to refresh Mozilla (for various reasons I'm still on Wndows 7), even though I saw that I had the latest version. I believe that I ticked all the right bowes when doing the Refresh. When it had completed my Orange function duly worked again - but! I could no longer see my (quite extenive) Bookmarks. There's no loner any button to enable me to Bookmark a current page.. My efforts via the drop-down Get-Help-on-Bookmarks function have not worked either. So, please, I need your help! Many thanks indeed for both your excellent browser and for the help which I hope will be forthcoming! Best wishes, PT.

My dad is almost 89 years old. He is NOT TECH SAVVY. I have him using a trackball mouse. His hands are HUGE and his fingers are numb.

Somehow, he is inadvertently adding bookmarks to the bookmark bar. I do not know how he is doing this but he'll call and ask me to "put Gmail back on the bar". When I go over, there are a gazillion new bookmarks which pushes his Gmail bookmark beyond the >> spot. I have to delete these umpteen extra bookmarks so that the Gmail bookmark is visible again. Yesterday, I decided to move Gmail to the far left, hoping these accidental bookmarks he creates won't push it off the bar. The bookmarks he "creates" are specific gmail conversations, or facebook pages, or Publisher's Clearing House pages (he LOVES PCH games and plays them constantly).

HOW IS HE DOING THIS? He doesn't know enough to click the star button. He doesn't know about using the Ctrl and D keys to create a new bookmark. It's driving me BATTY. I'm sure he's somehow doing this using his mouse (clicking both right/left simultaneously but not aware of doing so).

Thanks in advance for helping a daughter keep her sanity ...

Using Firefox version 99.0 (64bit). When I click "Bookmarks / Manage Bookmarks, the listing defaults to the "Other Bookmarks" folder. I would like it to default to the "Bookmarks Menu" folder. How do I make it do that?

How can I rename or delete folders in 'Other Bookmarks' and in 'Bookmarks'? I've tried over and over and searched support to no avail. I would also like to reorganize the order of the folders but I cannot move them from their position. i would appreciate any help.

Hello,

I exported the old bookmarks from an old computer into a new computer with the firefox HTML file option

Once I imported them into the new version of Firefox, I could only see the "recent" bookmarks in the bookmark menu view.

I checked the settings but could not find anything to modify this.

I can see all of the bookmarks if I go into Manage Bookmarks but I can't see anything but the recent ones in the bookmark menu

I tried this on two different computers so perhaps I am missing a setting somewhere?

Thanks!

Matt

I was trying to solve a hanging issue with firefox and following a 'tip' I changed the name of places.sq.lite to places.sq.lite.old I figured the renamed file would be there to back-up from if something went wrong and although the hanging issue seems to have been fixed I have lost hundreds of links that have taken ages to put together.

Where is sq.lite.old located as it is missing from the original folder? It is not in my recycle bin so renaming it to old hasn't simply deleted it. In another folder there are bookmark backups with dates (JSONLZ4 files) but I have no idea how to get my old links back from them, if indeed that is what they are for.

Please help.

I export all my passwords to usb, went to other computer and ........................... needed a 2e browser (edge) to import them?? How to import passwords from usb-stick to firefox? Is this even possible? i cannot find anything to import them.!

When I add a new bookmarks I can see them in "Recent labels", but not in "Other bookmarks" (the last one in that folder is of the 20th of February 2022), so I can see only my last 10 saved bookmarks from the 02/20/2022 since now. The bookmarks are surely saved, because if I try to delete one fromt the "Recent labels" another one less recent appears, but only in the "Recent labels" folder and not in the "Other bookmarks". So, what I have to do to see my saved bookmarks not present in the "Other bookmarks" folder, but not so recent to be visible in the "Recent labels"? Thank you!

Hi, I've had Firefox 64 bit running on Windows for a while and recently was given a newer machine where I installed a newer version of the OS. I put the old HDD's as slaves in this new machine. So the old FF is in the slave machine.

I have also installed new Firefox on this new Win10 LTSC, but when I go looking in my now slave HDD I can see FF, but cannot see any bookmarks. Additionally, when I run the FF executable in the old HDD it still runs the new FF, without the old bookmarks.

So how can I extract the old bookmarks on the older FF? Without withdrawing the now slave HDD and making it a master again? As it's now missing most of the OS files too.

Thank you!

I would like to transfer my bookmarks (and my open tabs) from my Windows 10 laptop to a new Windows 11 laptop. I've looked at the questions and answers people have posted but its a complete mystery to me. I had thought that when I loaded Firefox onto the new PC and signed in, everything would automatically appear. I was successful in doing that with Chrome but Firefox is still my primary browser and I've had no luck. Any help you can provide would be greatly appreciated.

Just want to confirm if my expectations are correct. If I rearrange, delete, add, edit, etc, my Firefox bookmarks on one of the devices I use with the same account and choose Sync, will this make the bookmarks on all other devices the same?

I have multiple bookmarks for some sites. When I try to delete one of the duplicates, 'all' the copies disappear. How do I delete the duplicates while keeping one copy?

Thanks.

So, I had to do a clean install of my OS, and after reinstalling firefox, I have a Facebook Notification bookmark I cannot remove. Can anyone advise on how to remove it?

I can't bookmark anything now on my mac computer, there is no "Bookmark page" option anymore! Last month there was no refresh button . Why do these things disappear? I refreshed firefox. Keyboard commands do work but this is annoying especially when I must always force quit firefox and half the time that doesn't always work! May be time to move on to another browser things are always so slow!

I'm using the latest version of Firefox (89.0) on both of my Windows 7 computers as well as on my iPhone. I have this really annoying glitch where I'll bookmark a page, and Firefox will occasionally duplicate that bookmark hundreds of times. I've gone in and deleted the duplicates, but then the problem re-occurs, so I'm trying to figure out how to finally fix this! I've already spent several hours looking through your help forums and trying to fix it, but nothing seems to work. Here's what I've done:

I turned off sync on all my devices. I also noticed that I had the iCloud synch extension on one of my computers, so I removed that, since I read that might cause some issues. Then I went and cleaned up the bookmarks on one of my computers, deleting all the duplicate entries, and I exported an HTML version of my bookmarks to my computer and also created a backup .json file. I refreshed Firefox on that computer. And I changed my sync password, since I read somewhere that that would supposedly force my old data to be deleted from Firefox's server.

Then I turned sync back on on that one computer, hoping that the latest version of my bookmarks that were on that computer would now update to Firefox's server. But instead of replacing the old bookmarks file in the cloud, it simply added back the old duplicate bookmarks to my computer (which apparently never got deleted from Firefox servers, despite the password change). Super frustrating. Isn't there a way to force a one-way sync, so the version of the bookmarks file that I have locally -- which has the latest changes -- takes priority??

I then tried going to "Import bookmarks from HTML," hoping that the version I had previously saved would replace this bad, outdated version I had downloaded from the server, but that didn't seem to do anything (I guess import only adds new bookmarks but doesn't delete existing bookmarks?). Could I import the json file instead? If so, how do I do that? I've considered deleting all my bookmarks and then importing the html file again to see if that fixes it, but it looks like the html file doesn't include the bookmarks on my toolbar. Is that correct? If so, I don't want to lose them.

Not sure what this is so glitchy and so difficult to fix. Can someone please help?

Update installed taking Firefox to V90.0, and the colors of the bookmarked sites changed from blue to red, as well the downloads changed from blue to red. Not a big deal but I find the red a bit too bright. How do I change these back to blue? Thank you.

I am a regular Mozilla Fire user but today suddenly all my bookmarks have vanished. I had been collecting them since years. Most importantly all my passwords are gone too. How do I recover them please!!!!

I have asked before, but it appears that it is not possible to stop Firefox updating; whatever advice I am given just turns out to be legacy which is no longer applicable or the work of fantasists that does nothing at all. So now I am on 98.0.2 whether I wanted to or not. And I do not! So can someone tell me why I have to go through complicated procedures in order to get the bookmarks working as before. I am also no longer able to use the Logitech Media Server advanced settings as the default address no longer opens in Firefox. This is why I don't want to update EVER. Every time Firefox updates it changes things just for the sake of changing and takes ages to put everything back to a working state. And for why? Just to appease those that believe their ability to program gives them some god like ability which we should be praising without question. All the time the updates are claimed to be for security reasons. I can see no reason why changing the appearance of bookmarks and making them display as several double spaced columns relates in any way to making the software more secure. Perhaps one of these gods would inform us mere mortals what the purpose of deliberately pissing off users serves? Also, I can see no reason why Logitech Media Server would now be considered as a security risk when I have been using it for more than a decade. Once again I am forced to use Edge until such time that Firefox release another version to put right yet another software screw up. Why is no one apparently in charge of the software release, why have they not heard of beta testing and why can't they issue a repair to rectify their own incompetence?

I run Firefox on a couple Windows PCs and one Linux Mint PC. Each of them is running Firefox 92.0.

My customary process had been to use one of the Windows PCs as my master copy of Firefox bookmarks. I do not use synch; rather, every so often I export the bookmarks from the master machine and restore the export to my other machines. I've not had a problem with that process in the past.

Today I encountered a problem for the first time: I exported the bookmarks from my "master" Windows PC and usual and then restored to my other PCs. The other Windows PCs did so without trouble, but the Mint PC did not restore the export file correctly: When I attempt to restore on the Mint PC, I get the folder structure from the original Windows export, but none of the folders is populated with bookmarks; instead, all 5K or so individual bookmarks are listed individually at the top level of my "Bookmarks Menu" folder, beneath the list of empty folders.

I've run the about:support Places Database "Verify Integrity" function on both the Windows master PC and on the Mint PC. The function does not flag any issues.

Any idea what's going on, and how I can resolve it? Might there be a bug in the Linux 92.0 that I should report somewhere? Is there a workaround I can try in the meanwhile, e.g., copy places.sqlite from the master machine to the Linux machine?

Thanks in advance for your help / guidance.

Regards, Rob L