Firefox 技術支援討論區

upgraded to v118 9'30 Bookmarks lost and not able to access old profile, or restore using "Manage Bookmarks"

See attached: Only see one real profile (current, new) in App Support > Firefox > Profiles. The second profile that exists has virtually nothing in it compared to the new one created upon upgrade. Only three tiny files key4,cert9,pkcs11. Nothing else to restore from.

Bookmark manager >> restore >> despite seeing 10 dates to chose form , error messages every time, "unable to process the backup file." Now what?

I do see a "places.sqlite" file which seems to show "last modified" date of prior to my unfortunate update. But when I try to have Firefox open it, nothing happens. Just new browser windows every time.

THX in advance.

My old computer (Windows 10) finally died, beyond economic (or even possible) repair. The SSDs on it have been copied. How do I access and restore the bookmarks from the drive copy to my new PC (Windows 11).

Hello, what's wrong with the bookmarks thumbnails, that they don't display properly (not as the site's logo), only some default ones that look ugly. Only some tabs have thumbnails. I have freshly installed firefox on a new PC and I've been using it for another day and nothing changes, I visit these websites constantly and these icons still look like this. It will stay like this or is it some browser error ?

Greetings

Tom

Bookmarks and Passwords All Lost I uninstalled Firefox due to an error and Firefox no long was working. Upon reinstalling I lost all my Bookmarks and Passwords. I tried everything to retrieve the bookmarks. HELP - I have been collecting them for years. Most importantly all my business websites & passwords are gone. How do I recover them? There is nothing in the “Old Firefox date file”.

I received an error message – “XULRunner” 118.0.1 is not compatible with minveversion 118.0 maxversion 118.0 I googled from my smartphone how to fix the issue. I uninstalled Firefox. I reinstalled Firefox and NOW I lost all my bookmarks, passwords. How do I retrieve my bookmarks, passwords? I tried; a system restore point. I googled everything to solve this, nothing works.

A few months ago, an automatic feature in bookmarks quit working. It used to be that when you bookmarked a page you would be prompted about what bookmarks folder you wanted to put it in. That suddenly quit working. Now, after you bookmark a page, you have to go into "Manage Bookmarks" then move it to the folder you want. I can't find a setting that would bring that back. Was this a change that was deliberately made in an update or is it just a glitch that happened somewhere along the line? If that feature was removed, I'd like to know why. It doesn't make sense.

Hey, Something went wrong today, i got logged out and lost all my bookmarks. I've tried logging-in from every possible email and phone number i have, somehow cannot find my bookmarks. They are very important to my work and career path.

Please help with recovery soon!

Hi, My computer was having some issues and I thought that I transfer everything to a flash drive to transfer my information to a new computer. Come to find out it didn't transfer over to the flash drive. So everything is lost. My book marks and my saved web sites and passwords to them. I was wondering is there any way that you can help to retrieve them?

How do I get my bookmarks in alphabetical order? I have tried doing it in "Manage Bookmarks" and I get them in the correct order there, but when I go back to the Bookmarks list, nothing has changed. ???

I have multiple "instances" of all of my bookmarks in my Library--specifically, the Bookmarks Menu, the Folders within that menu and all of the individual bookmarks within each folder. (See attached; I'm just keeping the Bookmark Menu level but trust me, each one of those 5 instances has the exact same list of Folders and associated bookmarks.) I just want to see ONE instance of them in my library, not all of these redundant instances. When I delete ANY bookmark or folder in ANY of the multiple instances, ALL instances of that bookmark or folder get deleted. Searching the forums, I get solutions for combining duplicates, or backup/restoring bookmarks, or "turning off sync." But none of these relate to my issue (e.g., sync has never been on). They don't act like duplicates (where if you delete one the other remains). It acts as if there are multiple "pointers" to the same menu/folder/bookmark.

Can someone please assist with how I can get rid of the redundant instances/listings of the Bookmark Menu, folders and bookmarks without deleting all of them? I'd ideally like to keep the first one, underneath the Bookmarks Toolbar, so it shows up at the top of my screen.

Thank you.

When a bookmark is made, there is no option anywhere to add tags using windows 11 - I had no problem with tagging bookmarks using Firefox in windows 10, but that option is not showing up for me in windows 11. I have refreshed Firefox with no success to try to correct this situation - thanks in advance for any help you may provide – del

This has happened a few times before after a Firefox update, but the most recent occurrence was after the update to version 117.0.1. My mouse wheel will not scroll in the bookmarks drop down menu, I have to use the up and down arrows in the drop down menu which is very slow. When the scroll wheel did work in the past, I could be scrolling and then move the cursor to the up or down arrows and scroll even faster still using the scroll wheel and get to the folder I want a lot quicker. The scroll wheel works normally while scrolling through webpages, the only place it doesn't scroll is the bookmarks drop down menu. I'm running Firefox version 117.0.1 (64 bit) on a Windows 10 notebook PC. Any help would be greatly appreciated, thank you.

This morning, I brought up Firefox and found my bookmarks (including the toolbar) had vanished. I tried restoring my profile folder, but that didn't help. I also tried restoring the bookmarks from Firefox's own backups, but I got some "Unable to process backup file." messages. What do I do now?

Running FF 117.01 I ran Scanguard and now none of my Firefox bookmarks work. All are still showing up where they were, but none of the bookmarks led anywhere, when I click on them, nothing. Restarted FF, restarted the laptop. I also cannot seem to open the About Profiles page to check there. I would rather get this working if I can, other than re-installing. Thank you for any help.

Hello, I have an account with you and thought you would save all my data, bookmarks, etc... I had to RESET my computer, and when I signed back into my FF account, all my bookmarks were deleted. Help please.

Arggh! I had this box all filled out, but it vanished when I pasted the troubleshooting info. I see the troubleshooting info is gone, also. buggy So... I have a bookmarks folder, named "mobile bookmarks". It lists beneath "all bookmarks", alongside "other bookmarks", "bookmarks menu", and "bookmarks toolbar". I want to delete this "mobile bookmarks" folder, but the delete folder option is grayed out.

Took me a long time to nail this issue down. Recently (past 1-2 years?), Firefox has started suggesting the base website when you have bookmarks that include the base domain - and it's really bothersome from a UX perspective. E.g. if i have "adobe.com/express" or any other adobe bookmarks, the FIRST autocompleted url Firefox gives me is "adobe.com" which I DO NOT have as a bookmark. In my Firefox settings I also have Shortcuts and other search suggestions disabled.

Why is Firefox doing this?