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Passwords and history disappeared for the 2nd time in 3 months

For the 2nd time in 3 months my history and password files have disappeared from my browser. I have an Acer laptop running Windows 10 with Norton Security. I've tried a … (閱讀更多)

For the 2nd time in 3 months my history and password files have disappeared from my browser. I have an Acer laptop running Windows 10 with Norton Security. I've tried a few fixes from your site with no success. Also tried a fix your site did have, but the link led nowhere. I need these passwords back. What do I do? I was in the midst of registering my wife for social security. Now my login and password are in the wind. Please get back to me Thank you


Tom hondawing17@yahoo.com

hondawing17 於 9 小時前 詢問

Missing Bookmarks

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't … (閱讀更多)

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't do anything I have quite a bit of stuff bookmarked, can you help? The browsing history and my bookmarks seemed to disappear at the same time.

c.l.walsh 於 1 天前 詢問

jeff-g 最近回覆於 1 天前

history

my browser history bookmarks and pinned taps disappeared without my clearing it and my firefox mobile which i just connected last night is not connected

traibeck 於 1 天前 詢問

firefox update deleted plugins

I updated Firefox and all my plugins except for Grammarly were deleted, I saw another post talking about going into profile folder but I couldn't find anything about that… (閱讀更多)

I updated Firefox and all my plugins except for Grammarly were deleted, I saw another post talking about going into profile folder but I couldn't find anything about that

abdul.arif0705 於 3 天前 詢問

abdul.arif0705 最近回覆於 3 天前

  • 已解決

Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (閱讀更多)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Damir Zasimenko 於 1 週前 詢問

jscher2000 - Support Volunteer 於 1 週前 解答

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (閱讀更多)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

blejt3im1 於 5 個月前 詢問

berlin 最近回覆於 1 週前

bookmarks missing and sync not correcting the problem

sync from my other computer's Firefox doesn't seem to be picked up on the sync for the older computer. any help in transfer of data between the copies of Firefox would b… (閱讀更多)

sync from my other computer's Firefox doesn't seem to be picked up on the sync for the older computer. any help in transfer of data between the copies of Firefox would be helpful

deleongl 於 2 週前 詢問

  • 已解決

Is it possible to sync TabGroups to another device

with the new function of Tab Groups i was wondering if it is possible, or can be added in the future, to sync existing Tab Groups to all or specific devices in order to a… (閱讀更多)

with the new function of Tab Groups i was wondering if it is possible, or can be added in the future, to sync existing Tab Groups to all or specific devices in order to access created groups on my private Macbook to my work Windows Firefox.

thanx for any reply

Cor 於 2 週前 詢問

jscher2000 - Support Volunteer 於 2 週前 解答

Key4.db file is missing in the folder I copied over from old PC

Hello, as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the ol… (閱讀更多)

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

glovakisIvanakis 於 2 週前 詢問

jscher2000 - Support Volunteer 最近回覆於 2 週前

Firefox issues

Two issues! 1) When I access "FULL SCREEN", how do I get back to the normal desktop screen? 2) When Firefox crashes, it wipes out my tabs. How can I restore them? … (閱讀更多)

Two issues! 1) When I access "FULL SCREEN", how do I get back to the normal desktop screen? 2) When Firefox crashes, it wipes out my tabs. How can I restore them?

appleone 於 2 週前 詢問

how do i get back my Data after having to request an new password

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. … (閱讀更多)

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. i didnt even try any false ones couse usually you can save your Data by verifing your acount over emeil when requesting a new one. but after doing that its all gone. 10 years of bookmarks gone. how do i get back my bookmarks? i never agreed to this kind of security feature. i dont think its agood thing, and i never saved any infos that could get misused if stolen so such a feature as earasing my data is unwanted.

marilena_s 於 2 週前 詢問

mattc 最近回覆於 2 週前

Moveing everything from 1 pc to another

Hello I have both Firefox and Thunderbird My old laptop using WIN 10 is was past it's prime. I got a new one WIN 11 and want to pick up and move everything from both app… (閱讀更多)

Hello I have both Firefox and Thunderbird My old laptop using WIN 10 is was past it's prime. I got a new one WIN 11 and want to pick up and move everything from both apps to the new laptop. PW saved docs e-mails and URLs everything and I just can't find a way to do it. Can someone please help me. I did install a new Firefox on the new PC but it won't work and the setting are not the same ( account settings and such don't match )

sandyb34 於 2 週前 詢問

Bookmarks have disappeared

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I … (閱讀更多)

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Maggie White 於 2 週前 詢問

mattc 最近回覆於 2 週前