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I downloaded Firefox today and saw there was a VPN option but it is not working

I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now h… (閱讀更多)

I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now have an option to enable but it just asks me to sign in again. I am from Canada and it says my region is available for this program.

Solved 11 135

Firefox VPN

Firefox keeps telling me about a VPN, but I cannot find this or any way to use which corresponds to what I see on the screen. Help says "sign in with a Mozilla account", … (閱讀更多)

Firefox keeps telling me about a VPN, but I cannot find this or any way to use which corresponds to what I see on the screen. Help says "sign in with a Mozilla account", but I don't know what this means. Sign into what? Looking at the Mozilla site there is no way to register or create an account or tell if I already have one. I've signed up to emails etc but find no difference when I use Firefox. It qualifies - verions and UK - what am I missing?

Solved 8 30

Unable to see the VPN button for the new free VPN

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be apprecia… (閱讀更多)

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be appreciated.

I was following https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox , but there isn't a button like it shows

Solved 7 1730

The setup prompt for the free Mozilla VPN does not appear

After clicking the "Set up free VPN now" button, the explanation page with the individual steps appeared, but I couldn't complete the process because the setup prompt was… (閱讀更多)

After clicking the "Set up free VPN now" button, the explanation page with the individual steps appeared, but I couldn't complete the process because the setup prompt was not visible in the browser.

Solved 6 413

How to enable the free Firefox VPN?

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've check… (閱讀更多)

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

Solved 6 1854

vpn UI confusion

I am trying to comprehend the VPN button on the toolbar. It clearly has an "x" to close the vpn icon, but instead it brings it up. What is the "x" close icon intending t… (閱讀更多)

I am trying to comprehend the VPN button on the toolbar. It clearly has an "x" to close the vpn icon, but instead it brings it up. What is the "x" close icon intending to close?

Also, while I understand it is a useful tool, I do not understand why VPN is auto-added to the toolbar. That should be an option for the user. For most people it is just adding noise, or a few extra clicks to hide. I like the way Brave does it, handling it similarly to private browsing. Is there a way to use it this way?

Thanks for any guidance/info.

Solved 5 39

Installed new free VPN - have NO icon displayed ... or in Customization Toolbar options ..???

I just installed the new built-in VPN - and it appears to show as running in my Mozilla Accounts page (???). HOWEVER, that is the only place I see it!! Mozilla account C… (閱讀更多)

I just installed the new built-in VPN - and it appears to show as running in my Mozilla Accounts page (???).

HOWEVER, that is the only place I see it!!

Mozilla account Connected Services

Mozilla VPN 17 hours ago

No icon/display panel anywhere (not showing in Customization of toolbar option either) to see usage, turn on/off, etc.??

Solved 5 98

Firefox VPN

Hi I'm running Firefox 152.0.1, 64 bit, english version from Italy. From last updates I learned that a built-in VPN is available for users. I looked for it everywhere in … (閱讀更多)

Hi I'm running Firefox 152.0.1, 64 bit, english version from Italy. From last updates I learned that a built-in VPN is available for users. I looked for it everywhere in Firefox toolbars and menus, but I cannot find it. Am I stupid or VPN can be unavailable in my local version of Firefox? Thanks!

Solved 5 10

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (閱讀更多)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 205

New built-in VPN not redirecting to chosen country

The new Firefox built-in VPN, rolled out to Australia this week, is not redirecting to the chosen country location. Despite selecting either US or UK in the country lis… (閱讀更多)

The new Firefox built-in VPN, rolled out to Australia this week, is not redirecting to the chosen country location.

Despite selecting either US or UK in the country list, websites are still identifying me as located in Australia.

For example, despite VPN being on and US selected, cunard.com still redirects me to my home location of Australia (see https://www.cunard.com/en-au in address bar). Screenshot attached. Other websites similar.

Solved 5 145

What information is used to indicate that firefox is being used in an enterprise environment?

The Question refers to the Firefox built-in VPN being not available in enterprise environments. Background: My PC is being used strictly for private terms. System locale … (閱讀更多)

The Question refers to the Firefox built-in VPN being not available in enterprise environments. Background: My PC is being used strictly for private terms. System locale is German. OS is Windows 11 Pro 25H2 Firefox is version 150.0 The Windows installation is Domain joined. Firefox is being used with a domain-users windows account. When about:policies is being opened in Firefox the information is displayed "The Enterprise Policies service is inactive." The Firefox built-in VPN feature does not seem to be present in this installation of Firefox. No other VPN services are being used on that machine or in my network-environment.

Solved 5 146

in firefox the vpn button isn't showing and there's no vpn setting in privacy and security

I saw the update that you added vpn to firefox, but I can't use it. It doesn't show up in the toolbar anywhere and there are no vpn options anywhere in settings. When I… (閱讀更多)

I saw the update that you added vpn to firefox, but I can't use it. It doesn't show up in the toolbar anywhere and there are no vpn options anywhere in settings. When I try and create a second profile THEN I get the vpn option but when I click on it it says that I can only use it with the original profile.

Solved 4 290

VPN Data Contradiction- How do I get more data?

Due to unclear wording in the guide to your VPN, I'm a little at a loss for how it works. So there's a 50 GB cap a month, but we can.... subscribe to get more? But I alre… (閱讀更多)

Due to unclear wording in the guide to your VPN, I'm a little at a loss for how it works.

So there's a 50 GB cap a month, but we can.... subscribe to get more? But I already had to subscribe to access the feature- I was literally given no other means of activation.

Do I have unlimited data now? Do I only have 50 GB? Do I need to pay for more data should I choose to opt for more?

Clarification for both myself and the guide would be greatly appreciated. Thanks!

Solved 4 39

my firefox month data is not being used when VPN is active

ive been testing out the VPN to see what all it can do but the data never seems to go down, which....im not complaining about xD but i also dont wanna get stuck with a bi… (閱讀更多)

ive been testing out the VPN to see what all it can do but the data never seems to go down, which....im not complaining about xD but i also dont wanna get stuck with a big bill. has anyone else experienced this?

Solved 4 30

Can't find the VPN icon in the toolbar

Hello- I cannot find the VPN icon in the tool bar that the activation instructions speak of. Checked Settings as well as the application menu. I appear to be missing some… (閱讀更多)

Hello-

I cannot find the VPN icon in the tool bar that the activation instructions speak of. Checked Settings as well as the application menu.

I appear to be missing something in the instructions but not sure what.

Thanks

Solved 3 40