Firefox 技術支援討論區

OK - I have searched and Googled.

This happens with FF 46 32 bit, 64 bit, portable, on Win 7 32 bit, 64 bit and windows 10. It happen in safe mode. It has all plugins up to date. I t has remove all but needed and non removable add ins - such as Flash, Acrobat Reader, etc. It happens on computers with plenty of RAM (16 GB). Oddly enough, it happens worse with safe mode and plugin container is run-a-way. With normal mode, it appears that plugin container is under control and Firefox itself runs amuck.

So - totally repeatable. Page down in Firefox with one or 50 tabs open - no matter. It will crash. Goes black, or stops responding. Until Firefox closes. NEVER happens with Edge for example.

I have to think it is a Firefox memory leak, but even using Firemin does not help much if at all.

What can be done? I have done my homework!

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	46.0.1.5966
 Application Timestamp:	572818c9
 Fault Module Name:	mozglue.dll
 Fault Module Version:	46.0.1.5966
 Fault Module Timestamp:	572808c3
 Exception Code:	80000003
 Exception Offset:	0000efdc
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

More info, of course. End of my rope on this one....

Thanks.

~Bob

hi about 2 days ago ff stopped working. i type an address into the usual window like i've done a million times, hit enter, and nothing happens. i click on a bookmark, the url shows up in the address window, but nothing happens. there are maybe 3 bookmarks that still work, and all the rest are duds. auto-complete still works, but firefox refuses to take to the address. i get a lot of "flash crashes" (thanks, adobe) so i recently updated flash, and that started the problem. this is why i distrust updates. (for the record, i keep current with firefox updates, even though it is still bloatware that uses 2 GB just to run 3 windows. anyway, any help you could offer would be most... helpful! (not sure why my exclamation points are printing as open-brackets, but hey, whatever, that's the internet) thanks, tim

i tried watching an episode of Friends on vodlocker & gorillavid & it starts to skip, the video become staticky, changes to green then crashes. (shockwave)

also Pandora does the same thing. i listen to a song, it starts to skip, shockwave crash box pops up. i stop the plugin then the tab closes.

i allow Adobe flash to run on the page.

i have no add ons or downloads. i reset firefox yesterday. i'm confused as to whats wrong.

Okay, here's what just happened. I go to type up an email response , i usually go Ctr+A to select the entire text when i'm responding and i click the Space button to clear it, and firefox crashed. Now.. that's never happened before and it kept happening everytime i tested it. Has that come up before? What could be making that happen?

I am running Firefox (always the latest non-beta) in Windows 7 Professional 32-bit. I ALWAYS run with add-ons disabled. After a while (depending upon my usage of FF), but usually every day or every other day, FF becomes "non-responding". I have no idea what that term means in MS WIndows terms. When this happens, FF begins using up to 50% of the CPU, and is using 1.4 Gb of private space. When this happens sometimes the software will allow me to click "Exit" to terminate FF. Other times Windows will not allow me to click "Exit, andI have to use the Task Manager to cancel the firefox,.exe process. And, more times that not, when I am able to click Exit, Firefox takes a few minutes terminating before it crashes and gives me the option to cancel FF or restart it. I always send the dump to Mozilla. I have not looked at the recent crash reports.

This happened this morning about 15 minutes ago, and FF is behaving properly now. But it is already using 1.1 Gb of private space. i do not know if this private space usage is related to the problem. I do have11 FF windows in my current setup, as I use a different window for each project on which I am working. But so far I have only accessed two of the windows since the restart. I assume, that based on my projected usage of FF today, by tomorrow morning FF will have crashed by itself or I will have to Exit and restart.

What is happening? In MS terms, what is happening when a process becomes "non-responsive"? Is there some resource shortage that causes this? And when this happens, how can I debug FF and get more diagnostics? My records show that this has been occurring for over a year. Thanks.

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gives my options to continue, debug or close, none of it works and computer freezes. So I have to go to Task Manager and close everything down and start over. Very frustrating. It has also happened when I have been on other websites or with Internet Explorer. HP has tried fixing it, Juno has tried ....all to no avail. I've tried refresh, done many virus/malware scans, etc. It seems to me there is a plug-in or an add-in or some box somewhere not checked. Any ideas?

I just started getting this black screen instead of some youtube videos whilst they are running , and whilst the sound still goes on perfectly fine. It's rare that it happens and it can change into the normal image, and when i change from full screen view to normal view it can also change back to the normal/real image. Does anyone know what that could be from?

Hello

I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

I have been having trouble opening many web pages on Mozilla Firefox. Eventually I get the dreaded "The Connection was Reset." I have tried updating the browser, resetting Firefox, disabling extensions, opening in Safe Mode, but these do not work. The only thing that seems to work is if I close out the browser completely, reopen it again, go to this same web page again and it will open. Please help. It is very frustrating to have this continually happen. Many web pages open right away, but many have this same problem on my PC. I have updated to the latest version at the moment, 33.0. I have a Dell PC running Windows XP. Any assistance would be greatly appreciated. I'd rather not have to start using Internet Explorer. Thanks for your help. This even occurs when I go to update Firefox. No data is transmitted. So I quit Firefox, reopen it, and then the download works.

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens on is the Comcast TV schedule site I use: http://xfinitytv.comcast.net/tv-listings It happens with some regularity on facebook.com as well. Once the problem has occurred, it does not recur until the next session.

I thought I was (or still am) having a problem with Windows 10, but one tech said she didn't think so and I don't know if I will get a response. +++++++++++++++ Before I go into great detail here, I'm going to state what happened and see if you had anything similar or it rings a bell.

BSOD - no code given. The error is always KERNEL_SECURITY_CHECK_FAILURE.

The past three incidents (last night and twice today) were when I was in outlook.com email and right clicked on a website.

 I can read other email and click other links, but when I click on THIS company, I get the BSOD.   Event viewer simultaneous errors are "Update Windows license and product key tokens failed with 0x80070005."
  No driver errors and I checked Driver Update. No malware or viruses (several scans).  I have an event viewer full of the same information, which I am happy to provide.

I did the May cumulative update on Saturday and subsequently had four BSOD shutdowns. I posted to Microsoft, as I did last month when their CU crashed my computer. I have had BSODs every days since Saturday. I tried reinstalling the updates and it crashed my computer again.

The website that keeps crashing ME is below. The third time that happened, I thought maybe it IS a FF issue, so even though I think it's unlikely, the Team here is fabulous! https://surveys.ipsosinteractive.com/surveys/?pid=S16007269&OSM=1&routerID=&id=1011535826&supplierID=1090&ci=EN-US&pac=1&sifid=160242380102US016&psid=01

(Additionally, I keep getting "Firefox Not Responding" on 46.0.1, so I uninstalled and did a manual install a couple of hours ago. Unfortunately, within a minute of the new install, I had three consecutive "Firefox is not responding" messages. )

Thank you.

I know there is another post about this, but the user didn't give too much information, and the "solution" does nothing to help.

I had bunch of tabs open, which I normally do on Firefox without issue, and Firefox automatically updated itself. Shortly after, Firefox crashed while I was trying to access another web page.

Since then, it will constantly crash. If I restart and restore all my tabs, it will normally crash as soon as I try to use a new tab or type in my old ones. If I leave it alone for a while it seems to work for a matter of minutes before crashing again.

I even reset Firefox, but that did nothing for me. It just seems like it wants to crash no matter what I try.

I had just put Firefox as my default web browser (as I had it this way before, but switched to Chrome when too many problems were occurring from a previous update). I had to go right back to Chrome. While I like to keep all my browsers updated, this is simply ridiculous. I have never crashed so many times from doing what a browser is meant to do.

Anyway I can downgrade back to just version 33.0.0 until another version comes out?

"Save Link as" isn't working at all. When I try it, either nothing happens at all, or when something does happen, I can't save a file. When something does happen and the folder location where I'm trying to save it opens, it just says "dwn" in the filename box. And I can't save anything I try to save.

And when I "left click" when trying to save something, it just says "connecting..." and after a couple minutes, it will let me save the file I'm attempting to save. But if what I'm trying to save a file and the link has a limit, it always expires before I get to save it.

I've tried Safe Mode, restarting Firefox to factory state, I've uninstalled it completely and reinstalled it, cleared history, cache, and cookies, but nothing has worked.

And also when I cleared the history, my address bar wasn't cleared at all.

Please help me with this, it's getting really frustrating.

When I go to "Tools" then click on "Add-Ons" then click "Plug-Ins" and then click on "Check To see If Plug-Ins Are Up To Date" it goes to Mozilla Check Your Plug in Page all it does is sit and spin at the "Checking with Mozilla on the status of your plugins." I am using Win7 Pro and just downloaded Firefox update to 35.0.

Hi,

Scrolling has become unresponsive (at times a few seconds) and, when it finally scrolls, it does so with a jerk. This happens especially on websites as Rakuten and eBay when there are lots of small images and lots of open tabs. Page loading too is slow.

Please note that I have sufficient throughput as we regularly stream 2 XHD (1080p) movies simoultaneously flawlessly. I experience the problem on my Sony Vaio VPCSA (6GB RAM) running Win7. everything is updated.

Troubleshooting: Deselected hardware acceleration: no improvement. FF in safemode: very slight improvement (but maybe this was only my wishful perception). Disable Add-Ons: I could not test. The tabs "Services", "Appearance" and "Extensions" show this message: "You don't have any add-ons of this type installed" while I do have quite a few extensions installed. The "Plug-ins" tab regularly shows all the correct plug-ins that are installed.

Please advise how to restore smooth and fast scrolling.

Tommaso

Hi,

I have been using a website daily without issue for several years, suddenly last week I received a message saying secure connection failed when trying to do a search function on the website.

It has today got worse as I get the message now as soon as I log on, rather than when I just do a search.

The site is fine and I have used it for years. Please see attached screenshot.

Please help as its really driving me crazy!!

Many thanks Helen

I've recently had a issue with the "Oops this is embarrassing" tab, where I'm unable to restore my previous session tabs. I've done a full Uninstall (i.e) Uninstall Firefox, CCleaned Registry, Deleted remaining registry keys and folder regarding firefox and deleted all Firefox folders from the Appdata folders {Roaming} and {Local}.......

Done a hard restart and a fresh install of Firefox (no plugins or anything) and what do you know still the same problem, the "Oops" screen appears. I would like fire fox to Automatically restore my tabs as it did before the update.

Before you say it, yes "Show my windows and tabs" is selected and I've also selected "remember history" and "Use custom settings for History" in the privacy tab!

Still not Automatically Restoring Previous Session!

Any help on this would be greatly appreciated! Cheers!