Firefox 技術支援討論區

Firefox is crashing almost immediately after loading a page. Sometimes it crashes while loading the page, sometimes I can scroll down or click a link, and then it crashes. Biggest issues are on Reddit. I'm able to browse the Firefox support pages with minimal issues (although it has crashed once or twice).

Crash happens in Safe Mode. (I'm in safe mode right now and it just crashed) I did a FULL clean install about a week ago. (actually did it twice just to be sure)

Not sure what info you need in order to help, but here is some of the crash report from the latest one today.

Signature servo_arc::Arc<T>::drop_slow<T> | servo_arc::Arc<T>::drop_slow<T> | mozilla::dom::Element::UnbindFromTree More Reports Search UUID 2a1bc85b-67b2-4dd4-a669-82da60210119 Date Processed 2021-01-19 18:12:21 UTC Uptime 19 seconds Install Age 845,692 seconds since version was first installed (1 week, 2 days and 18 hours) Install Time 2021-01-08 20:07:45 Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Windows 10 OS Version 10.0.19042 Build Architecture amd64 CPU Info family 6 model 158 stepping 10 CPU Count 12 Adapter Vendor ID

Intel Corporation (0x8086)

Adapter Device ID

UHD Graphics 630 (Mobile) (0x3e9b)

Startup Crash

False

Process Type content Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,530,992,422,912 bytes (138.53 TB) Available Page File 7,993,192,448 bytes (7.99 GB) Available Physical Memory 4,360,728,576 bytes (4.36 GB) System Memory Use Percentage 48 EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1c8d, AdapterSubsysID2: 12191462, AdapterDriverVersion2: 26.21.14.3086DWrite? DWrite+ WR? WR- OMTP? OMTP+4

Processor Notes

processor_ip-172-31-18-68_us-west-2_compute_internal_7; ProcessorPipeline; non-integer value of "SecondsSinceLastCrash"

I am a senior user and need assistance. I am unable to clear history. I followed directions sent by Fred McD, and inadvertently removed my profile. I have saved the profile, but cannot open Firefox replace the profile information. Can someone help?

Also, if someone should ask a question, how do I reply?

Thank you, Blair Ryan [removed email from public]

I would like to search the bugzilla database for known issues.

While there is a builtin search tool, that does not work: if I search for a string and limit the search to one specific bug where I know it contains the string, then that bug is reported. Doing the same search over all bugs, it (takes long and then) reports that no bug at all contains the string - not even the one where I know it contains the string.

So this search tool is proven defective and cannot be used. What alternatives are there?

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firefox v94 [from Firefox v92] and all my bookmarks and folders and my reading list were lost ... btw I had no option, no alternative was offered ...

Is there some way of salvaging the bookmarks, folders and reading list from v92 and importing them to v94?

I thank you kindly in advance for your advice

After all latest updates, unfortunately, I get the message "Waiting for www.gstatic.com..." and pages don't load. Any suggestions to overcome this problem are more than welcome. Firefox version 92.0 (64-bit)

I recently came across a website listing adjustments to Firefox's about:config settings. These are supposedly done to help make the browser more secure. Modifications to browser.safebrowsing.phishing.enabled,and after, are what I'm most curious about - mostly since the name Google is attached.

Others: - dom.event.clipboardevents.enabled [copy and paste tracking] - network.http.sendRefererHeader [hyperlink tracking]

Website for reference: https://proprivacy.com/privacy-service/guides/firefox-privacy-security-guide

I understand a lot can change within a year, but before breaking something, I wanted to ask if changing any of the above settings, particularly those having to do with Google, will cause damage to the browser itself. -thx

If I made a firefox account, will all my history be saved on this account or just the history after making this account? I am asking this because I am going to perform a clean OS installation and I need absolutely all my history.

I am trying to transfer my bookmarks, open tabs and passwords etc. from my old laptop to my new one. It appears I have to do this with Firefox Sync under the preferences menu. However when I try to connect a new device, I am told to open the code scanner on my Firefox App, which sounds like I have to use a mobile? How do I scan the QR code using my new laptop?

I recently received a request from AVG to have an add-on - AVG Online Security - which will protect against phishing and malware sites. There was a note from Firefox that Firefox does not monitor this add-on.

I use AVG Virus Protection - free copy - and it seems to be doing its job; although, I have been thinking about buying the software.

Has anyone used this add-on? Is it all right to install? Is it necessary to install? Since I changed internet service providers, I have not seen much in the way of phishing and AVG Virus Protection prevented me from accessing two websites it said were questionable.

Hello. Just looked at the release notes for FF94 and am a bit concerned about this part:

"On Windows, there will now be fewer interruptions because Firefox won’t prompt you for updates. Instead, a background agent will download and install updates even if Firefox is closed."

Does this mean what I think it means? Namely that: (a) updates will be forced on us with no "Check for updates but let you choose to install them" option? (b) Firefox will be running software on your PC even if the browser itself isn't running?

I really hope I am misreading this! Thanks.

When Firefox 96.0.2 was installed on my Windows 10 computer my bookmarks tab went from white to black. The only way that I was able to get the white back was to change my Firefox Persona.

I would like to be able to use my previous Firefox Persona but until a fix is produced I have to use a Persona which is not my preferred choice.

This is both a request for help and information to those looking for a short term fix.

Hi

I have the Mexican Spanish Language Pack, which I installed to use when typing/spellchecking messages (in Spanish of course) in gmail, but I can’t make it work. Right clicking in the Compose box in gmail still offers me English only.

My Firefox interface is in English and I don’t want to change it.

Thanks in advance