Firefox 技術支援討論區

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down now like when im burning a cd. Is anyone else experiencing this? Thank you

Ever since I updated to Firefox 96, I have been receiving the error message "Hmm. We’re having trouble finding that site." at times. Refreshing does help. This did not seem to happen with Firefox 95. I am currently on Firefox 96.0.2. I tried restarting the computer, tried refreshing Firefox, tried disabling hardware acceleration, etc., and the issue still persists.

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows that ask for me to select the application to open the link.. When doing this the only option have I have is System Handler and Choose Application.. Neither option is helpful.. This did not happen with firefox packaged with .deb .. I am assuming that this deal with snap sandbox security.. I later read an article

I did a little reading and came across a link https://ubuntu.com/blog/how-to-snap-introducing-classic-confinement

Which instructed on how to create a snap with --classic confinement.. I am not sure if this will resolve the issue that I am having .. But I didn't find that I could install firefox snap with the --classic option.. I am not that familiar with snaps so I could be completely off but wanted to know if someone could look into it..

I would like to add an image but it doesn't seem like firefox will allow me to on this page. (Browse is not opening a window) Also copy and paste didn't work

Hi all, for the past two days or so my Firefox has been crashing very often. It seems to have started out of nowhere as I did not change any settings.

I have tried:

Refreshing Firefox Uninstalling and reinstalling Disabling and removing all extensions Running in troubleshoot mode Disabling themes

Yet it still crashes - usually when switching tabs, but it often crashes on it's own while I'm not even doing anything.

Any help would be fantastic

I am on an iMac running High Sierra 10.13.6. For the last couple months whenever I try to close Firefox it either crashes or I have to force quit Firefox to make it quit. But on restart tabs have been restored, or I have been able to bring them back using "restore tabs".

Two days ago my wife was using my computer (I was out of town) and when she finished she tried to turn off the computer. She got a message that Firefox was not closing so the computer could not shut down, then a minute later (without her doing anything) the computer did shut down.

I got home todaty and started the computer. Opened Firefox and found all of my saved/open tabs (~25) were gone. No "restore tabs" option available.

Is there any way I can locate and restore the missing tabs? I've looked through some posts in Support, but all of the crash issues I found were of a different type. And it would also be really nice if I can get Firefox to close normally again. Are there any plugins that commonly cause this kind of problem?

Thanks in advance for any help!

Tom

Im having a issue, that video (plaing on a second monitor) laggs/freezes (not compleatly) when the fokus is on a fullscreen game. The problem only apears in firefox, cromium based browsers dont seem to have the problem. I've seen this happen on twitch and youtube. The video randomly updates the displayed image and sometimes playes slowly/laggy.

System Specs: Windows 11 Firefox Version: 96.0.2 (64-Bit)

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, WashingtonPost.com, and the Firefox support page.

OS: Windows 11 Hardware: Dell XPS 13 9310

I have turned off the automatic acceleration feature per help article suggestion.

'Open links in new tab' and 'When you open a link, image or media in a new tab, switch to it immediately' settings do not work, even in safe mode. I'm on Version 96.0.2.

Changing these settings manually also does not solve the issue, tabs still open in the current window:

browser.search.openintab and make sure its value is set to true.

browser.urlbar.openintab and browser.tabs.loadBookmarksInTabs set to true.

Only thing that works for this function is CTRL + Click. Shouldn't these settings work if applied?

Thanks.

I am using Windows 10 on a desktop computer with all current updates, including all drivers using Driver Booster 9. It occasionally crashes - usually blue screen error video TDR failure, ndlddmkm.sys.

After one crash yesterday, no saved login information came up on Firefox - no user ID or password.

In C:\Users\Paul\AppData\Roaming\Mozilla\Firefox\Profiles\z9j81sb8.default there were seven corrupt logins files, logins.json.corrupt and logins.json-1.corrupt to logins.json-6.corrupt, the last of these with a date modified showing the day of that crash, i.e. yesterday's date. Renaming this to the logins.json didn't restore any logins when Firefox restarted. I tried a couple of others too, and the logins.json from my laptop. None gave me my logins back.

There is no folder on my Desktop.

This has been VERY inconvenient. I have been relying on Firefox, and know only a some passwords. Thank goodness I always ignored Firefox's offer to generate a password for me.

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice.

I've sent in multiple reports as well. Not sure if they can accessed to troubleshoot.

I feel like it's video related? It only started doing this at about the time I started using a TV as a second screen. There isn't a real strong correlation with the crashes. Sometimes Youtube, Messenger, Reddit, it acts very stubborn to load different pages I click on google and then crashes. The page will be missing usually when I reopen firefox as well.

I've attached an image of a recent crash. I don't always get these error messages either.

Appreciate some help.

Hello, Before I updated to version 96, Firefox was FAST, loaded almost instantly, and worked great. Now, it takes 90 seconds to load and even longer to open a link. I can hear the HD seeking constantly only when Firefox has loaded. Using Win7 64bit, HP Envy tower with core i7 3.2 Ghz, resource meters: CPU almost zero, memory about 25%. Thanks Steve

Hello, I am having trouble on the Walmart.com website. I can not see what is in my cart in order to check out. I can add things but nothing else. This is working with another browser that I have. I did not start having issues until this weekend.

As a member of the American Sociologial Association I have the ability to download PDF copies of ASA journal articles. Firefox simply will not work. So I switch to Safri and it works fine. I assume that Firefox security protections or something is blocking me. I cannot find any information in support for this problem. In Firefox I go in circles between this screen (attached) and logging into ASA. In Safari I download the article without this problem.

Can you direct me to a trouble shooting guide so that I know what to turn off when I want to download the articles without having to switch to Safari?

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done anything to disable it and I don't know how to enable it. It worked one time after I refreshed Firefox but I can't refresh Firefox each time I want to enter my email.

Would anyone be kind enough to advise me. I just started using Firefox a few weeks ago and I love it but I can only stay in love with it if it works properly.

I will sincerely appreciate any guidance that anyone can give me. Thank you for your time and attention.

David

Hi,

thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons.

I have malware bytes running.

Ideas or where / how to start troubleshooting?