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Syncing

I'm trying to sync a new laptop. It keeps telling me to sign in on another device. I'm already signed in on both devices. Help!

Ellen 於 1 年前 詢問

Ellen 於 1 年前 解答

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Firefox Crashing randomly

My firefox started crashing randomly and I can't find a fix that helps. Firefox is updated Graphics Card is updated Windows is updated Tried safe mode Tried scanning for … (閱讀更多)

My firefox started crashing randomly and I can't find a fix that helps. Firefox is updated Graphics Card is updated Windows is updated Tried safe mode Tried scanning for viruses on two different anti-virus programs I have 64 gbs of ram so I'm almost certain that isn't the issue I even reset my computer

Here is the report ID of one of the crash reports 2da115e7-7432-4c06-b6d4-6ccba0210519

alwesker619 於 1 年前 詢問

·´¯`·...¸>-)))º> ~dbben 於 1 年前 解答

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No sync

Hello I just formated my laptop.I installed mozilla and logged into my account to sync everything.I was waiting half an hour just to realize at the end that nothing was … (閱讀更多)

Hello I just formated my laptop.I installed mozilla and logged into my account to sync everything.I was waiting half an hour just to realize at the end that nothing was synced and nothing can't be synced anymore,like i lost everything passwords bookmarks etc. I'm pretty sure that was my account on mozilla and i activated sync before i format.. what can be done?

yours sincerely

kostadisn7 於 1 年前 詢問

·´¯`·...¸>-)))º> ~dbben 於 1 年前 解答

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How to fix Firefox freeze after clicking "Save Image As" from dropdown context menu?

The Firefox process seems to freeze after "mouse button up" from "Save Image As". Sometimes the context menu stays frozen on the screen, sometimes it does not. There is n… (閱讀更多)

The Firefox process seems to freeze after "mouse button up" from "Save Image As". Sometimes the context menu stays frozen on the screen, sometimes it does not. There is no ability to switch tabs or cancel the context menu. The image itself never saves to disk. I have reformatted and installed Firefox several times fresh out of the box and it still has this behavior. Running Firefox from the console and having Firefox freeze gives no indication or error or message about what is going on. I would say this happens 1 out of 20 images saved. I can easily reproduce this behavior, even though it is inconsistent.

Rob 於 1 年前 詢問

Rob 於 1 年前 解答

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I have problems with netbank.

I´m from Denmark and have problems with netbank. In firefox can´t send money. have to go to microsoft edge. I like firefox have use for many year... Any solution? … (閱讀更多)

I´m from Denmark and have problems with netbank. In firefox can´t send money. have to go to microsoft edge. I like firefox have use for many year... Any solution?

beowolf2010 於 1 年前 詢問

·´¯`·...¸>-)))º> ~dbben 於 1 年前 解答

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Linkedin will not load

Like several others recently posted, since at least the last upgrade I cannot get LinkedIn to open in Firefox. I can get to it in several other browsers on my Win 10 Pro … (閱讀更多)

Like several others recently posted, since at least the last upgrade I cannot get LinkedIn to open in Firefox. I can get to it in several other browsers on my Win 10 Pro 64-bit system. I've tried all the "fixes" posted by others without success, so I'm assuming that the problem is something that Mozilla broke with its last update. Also unfortunately, the Firefox problem submission form is currently offline, so I'm hoping someone involved with the development and help process is monitoring these kinds of posts so they can learn about problems that need to be fixed.

letkin 於 1 年前 詢問

letkin 於 1 年前 解答

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Right Click [W} Open Link New Window, changed to [D].

From the very start, for the last 25+ years, Right Click a link, and hit the letter W to open the link in a new window... Suddenly, with 88 Update, it is now the letter … (閱讀更多)

From the very start, for the last 25+ years, Right Click a link, and hit the letter W to open the link in a new window... Suddenly, with 88 Update, it is now the letter D. (while everything else in Windows is still W)

How do I get it back to [W] (Industry Standard is W)

Why did Mozilla change the letter to D?

I don't mind having to train myself to use D instead of W... I do mind that everything else still uses W, so I have to train myself to only use D in Firefox.

wizflip 於 1 年前 詢問

cor-el 於 1 年前 解答

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Google Maps Shows Wrong Location...Only in Firefox

If I open Google Maps in Firefox, it shows I'm in Lubbock, Texas. I am not. I'm in Arizona. Google Maps on Chrome gets it right. Bing maps gets it wrong in Firefox bu… (閱讀更多)

If I open Google Maps in Firefox, it shows I'm in Lubbock, Texas. I am not. I'm in Arizona. Google Maps on Chrome gets it right. Bing maps gets it wrong in Firefox but right in Chrome too. Same with Google Earth in the browser. My IP location is correct and shows I'm in AZ. It's seems to be a Firefox issue. I've turned location off and back on. Cleared cookies. I'm at a loss.

danmcmartin 於 1 年前 詢問

danmcmartin 於 1 年前 解答

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FF 88/widevine bug with Amazon prime videos not playing HD 1080p

Whenever I play a video on amazon prime thru FF 88 it is SD. When I go to the options for video it says HD is unavailable even if best is selected. When the video first p… (閱讀更多)

Whenever I play a video on amazon prime thru FF 88 it is SD. When I go to the options for video it says HD is unavailable even if best is selected. When the video first plays the HD icon will come up for about a second, but faded, than go away right after. Usually when it does that it becomes solid white and shows HD at 1080. I'm using Win 10 64-bit Pro 20H2.

When I try watching the same videos in Chrome I have no issues and the content plays fine in HD 1080p.

I tried removing all history, refreshing FF, uninstalling and re-installing my NVIDIA drivers but same issue. I am on 88.0. No add ons or themes. Just default FF after refresh. Nothing helps.

I have seen other reports of widevine crashing but I dont have that issue. FF just wont play Amazon video in HD anymore.

Edit:

After trying some things and completely uninstalling firefox from system and all folders I finally got Amazon to play HD 1080p content again, but only a short while.

For some reason on refreshed or completely new installs of FF 88 amazon would have issues and only play SD. Even if all folders were deleted before install. When I installed the previous version of FF to 87 content was once again playing back at HD 1080p. I than updated to 88 and it was ok but only for a bit.

Even though FF 87 installed and updated widevine, FF version 88 would update it again a short while later but the version numbers of widevine (4.10.2209.1) stayed the same. Whatever version 88 is doing to widevine it seems to cause a conflict preventing Amazon from playing videos in HD content.

Edit 2:

From my other computer which had not updated to 88 yet had widevine version 4.10.1582. I took all those files and replaced the ones in the folder for 4.10.2209.1. I have updates disabled for widevine now and Amazon is playing HD 1080p once again with no issues. So whatever the update did with widevine it is definitely causing a conflict with playing back HD 1080p content on Amazon Prime video.

arugula 於 1 年前 詢問

SUMOsJR 於 1 年前 解答

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Need help changing primary e-mail address on Mozilla support forum

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to s… (閱讀更多)

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

dg1727 於 1 年前 詢問

dg1727 於 11 個月前 解答

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No menu, bookmarks, address bar or add-on icons.

Instead, I have a plain white background image. Right clicking on it gives me desktop menu options. To close the web browser, I have to right click the program in the tas… (閱讀更多)

Instead, I have a plain white background image. Right clicking on it gives me desktop menu options. To close the web browser, I have to right click the program in the taskbar. This is also not just firefox. Chrome and Edge are doing the same thing. Edge has 0 add ons, Chrome and Firefox have the same add ons. My firefox version is 88.0.1, I'm running Windows 10 up to date, I have a high speed internet connection. This issue started maybe 3 days ago. I tried bringing it up in safe mode (troubleshoot mode) and still didn't have any of my normal buttons (close, minimize, maximize).

I can temporarily fix the issue, if I hit the F11 (full screen), the screen will jump, at first no change (it would be entering full screen when I hit it first), hitting it again (exit full screen) will bring back my normal window, complete with add-ons, all buttons and even my background image.

I'm attaching a screenshot. I'm really at a loss on this one. Any help would be appreciated.

Dave

Dave254 於 1 年前 詢問

Dave254 於 1 年前 解答

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Can't Import Files from CSV

I'm trying to import logins and passwords from my old computer to the new one. It showed up as a JSON file and I converted it to CSV, but can't load it onto Mozilla. The … (閱讀更多)

I'm trying to import logins and passwords from my old computer to the new one. It showed up as a JSON file and I converted it to CSV, but can't load it onto Mozilla. The "how-to" article says the Import From Files option had a bug and now what can I do?

joyce.wolf 於 1 年前 詢問

jscher2000 - Support Volunteer 於 1 年前 解答

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Not playing hd video on Amazon

Since your last updates I have not been able to play hd video on Amazon prime. I also can't play any videos on Peacock(6000 error code) and who knows what else I haven't … (閱讀更多)

Since your last updates I have not been able to play hd video on Amazon prime. I also can't play any videos on Peacock(6000 error code) and who knows what else I haven't come across yet. Please fix, I hate throwing away good money on poor playing videos. Thanks for your time and efforts in the matter.

mflash345 於 1 年前 詢問

mflash345 於 1 年前 解答

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Can we bring back a more compact view on FF 89 ?

Hi, I've just discovered that the "compact" layout has been removed from Firefox version 89. On top of that it look slike custom css is no more supoprted either. Is there… (閱讀更多)

Hi,

I've just discovered that the "compact" layout has been removed from Firefox version 89.

On top of that it look slike custom css is no more supoprted either.

Is there hope to get the compact layout back ? Where should we upvote for feature requests or the like ?

gthyzxojmrt 於 1 年前 詢問

TyDraniu 於 1 年前 解答

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Turning Off Update Reminders in Firefox

Hello, How can I permanently deactivate this nagging update reminder in the upper right corner (green arrow over Application Menu button) and frequent pop-ups in upper r… (閱讀更多)

Hello,

How can I permanently deactivate this nagging update reminder in the upper right corner (green arrow over Application Menu button) and frequent pop-ups in upper right corner where I have to repeatedly click on "Not Now"?

I'm not upgrading to v89 because the next update will once again BREAK my userChrome.css code and my user interface (with tabs on bottom and custom button images) will appear scrambled.

I'm quite tired of having to jump through hoops and search for CSS solutions to fix these issues every few updates. It causes me too much anxiety.

I'm sticking with v88.0.1 for the forseeable future.

How can I shut off this annoying update reminder permanently?

Thanks.

Slouch 於 1 年前 詢問

Slouch 於 1 年前 解答

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Cannot find a way to run extension properly

Just now I was about to use <Zotero Connector> add-on. But I cannot find its iconic to click in toolbar as usual. Also I found all extensions iconic were removed. … (閱讀更多)

Just now I was about to use <Zotero Connector> add-on. But I cannot find its iconic to click in toolbar as usual.

Also I found all extensions iconic were removed. I can find them in Add-ons Manager where only enable or disable is allowed to choose but, some of them should take extra user input to run e.g. save to cloud / save to local which, in previous days, are gotten via second click after first click on the iconic.

I tried to drag them into toolbars but found none available in candidates.

Could someone tell me Where can I run the second click?

feuker 於 1 年前 詢問

feuker 於 1 年前 解答

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Firefox Screenshot Utility Missing from Three Dot Menu

I use the browser-integrated snipping/screen-shot tool constantly. Today I discovered that it is no longer available from the three dot menu in the address bar. Why? C… (閱讀更多)

I use the browser-integrated snipping/screen-shot tool constantly. Today I discovered that it is no longer available from the three dot menu in the address bar. Why? Can it be restored? Has it been relocated? Discontinued? This is one of the primary features that I rely on in Firefox.

wynden 於 1 年前 詢問

jscher2000 - Support Volunteer 於 1 年前 解答