Firefox 技術支援討論區

Firefox has been saving images from some sites as webp instead of JPG for a long time. There have been repeated threads on this subject which get locked and then pushed into the long grass.

Sure, I could botch a solution by installing an add-on to convert them, or I could use something like XnView (which I do, periodically, and in bulk) after the save event has happened, or I can edit about:info to tell Firefox not to accept webp - but this breaks functionality for some sites (like eBay), but I have found that in the end I have had to start switching to Microsoft Edge to do my browsing for a number of sites because Mozilla Firefox are ignoring repeated user requests to provide a simple option to STOP doing this.

I don't want to save any files as webp - save them as PNG if you like, or jpg, but I use an ancient copy (v3.24) of ACDsee (from the days of Windows 98) for my image browsing, sorting, viewing etc because it is perfect, blisteringly quick, has no extra editing or other functionality which I don't need or want, and it doesn't bloat up anywhere with thumbnail files... but sadly webp didn't exist back then so it doesn't support it. I have used a number of much more up to date browser-viewers, but there is nothing can touch this OLD version of ACDsee for basically brilliant design.

I'm not changing my image viewer. It's non-negotiable.

I WILL however change my web browser if I have to, if the developers of the browser continually kick into the long grass to lock, hide away and pretend there's isn't an issue which has been repeatedly flagged as an annoyance for so many users.

I have been using one form or other of 'Mozilla' family of browsers since the days of Quarterdeck Mosaic. I don't particularly want to switch my loyalty, especially to Microsoft, but if they are listening to what customers want and providing it, and Mozilla are not, what else is there to do ?

I am a retired systems developer. I cannot envisage this being SUCH a big ask.

Modern software treats its users like idiots and takes away control, doing everything it's assumes on their behalf that they will want.

It is not difficult to provide an option within settings for when saving webp files to save as webp, png or jpg with conversion if necessary. All you need to do is hear the screams and respond. :)

Dear Community,

I have problem with my Firefox version 86.0 (64-bit). I have Windows 10 20H2 64-bit operating system. Firefox can't load some websites. For example I can load https://allegro.pl/ but I have problem sometimes with this website: https://allegro.pl/myaccount/newpayments_incoming.php

If you go there and use F5 key on keyboard (refresh website) sometimes this can't load. On other browser I don't have this issue. This very frustrated me because I can't work. On Windows 10 1909 on older machine (another computer) I don't have this issue with my firefox (this sam 86.0 version). So this is probably problem only with Windows 10 20H2.

Steps to reproduce:

1) Open new tab and go here: https://allegro.pl/myaccount/newpayments_incoming.php 2) Log in to your account for Allegro website (without account you can't load website) 3) When website loads normally you must refresh this website (F5 key on keyboard) few times (you must be patient, sometimes this can take some time) 4) When website can't load or it's load partly you can see that this stops loading when it try connect to analytics.google.com so I think that it is very strange behavior.

On other browsers on Windows 10 20H2 version this website works without issue. Only with Firefox I have a problem. On Windows 10 1909 version on another machine I can't notice this issue. Also on Ubuntu I don't have any problems with this website with firefox.

Can you fix it? I can't work on my computer with Windows 10 20H2 system. I musted to switch to another browsers (Google Chrome, Microsoft Edge). I contacted with owner of the website but this is not the first problem with Firefox on Windows 10 20H2 so you should fix it. I remember that I had some similar problems on another websites but I don't remember what was address for these websites.

Actual results:

Sometimes I can't load this website on Windows 10 20H2 64-bit: https://allegro.pl/myaccount/newpayments_incoming.php

When website can't load or it's load in a part you can see in the bottom of the browser that this stops when it try connect to analytics.google.com so it is very strange behavior.

This can be not problem only with this website.

Expected results:

I should load this website always: https://allegro.pl/myaccount/newpayments_incoming.php

I hope that you can fix it.

This has been going for a couple of days.

I have tried starting in safe mode, didn't help.

I have tried disabling JavaScript, didn't help.

Two "main sites" affected, Feedly and Gmail. Feedly had this problem but it disappeared after a while. Now Gmail is having problems. I can move around and read mails but not respond to them.

Other sites affected "seems" to have in common that they are blog-type, perhaps like WordPress or similar.

I have a Windows 10 computer with the same browser setup and there have been no problems there so far.

The version is 86.0.1 (64-bit).

I'm not technically advanced so please be gentle with me.

Suddenly my printer won't print in duplicate mode/flip on long edge but prints with one side the reverse of the other. That doesn't happen with Chrome or Edge. Anyone know what has changed/how to fix it?

We have a new add-on of our own that we were trying to add to the Firefox browser. This add-on was tested locally and worked fine. However, upon trying to install the official add-on to the browser, it is throwing the following error, "Installation aborted because the add-on appears to be corrupt".

The add-on in question is, https://addons.mozilla.org/en-US/firefox/addon/searchgiggle-search/

Any suggestions to address this issue would be appreciated.

I also noticed another post or two about the same topic. As per those posts, the issue got resolved automatically after some time. Can I expect the same?

Hi guys i'm new in the forum so i have no idea if anybody else allready had my problem,i've tried to fix it myself but i cant seem to get it done. Yesterday i had a problem with my OS linux,and i had to reinstall the system,while i was pretty sure i had all bookmarks saved in an external HD i went straight to a quick format and reinstall of the OS,after installed all the due system update.

The Problem:

While i was importing the bookmarks.html i stored in external HD i noticed that nothing was being added in the bookmarks of Firefox,so i tried few times just in case i was doing something wrong but still nothing was being added in the bookmarks,so i tried to import the bookmarks on Tor Browser and the same thing happened nothing was imported. So it came to my mind that the .html file could've been damaged. Now i tried many ways to open the file either in command line or text editor i even tried using libreoffice,in the case of text editor,command line such gedit,pico,nano it loaded the file but it was heavily encrypted,in the case of libreoffice shortly after i tried to open the file popped up a message telling me that the file was corrupted and libreoffice couldn't read it and stopped.

I need a solution to either fix the .html file or decrypt it so i can recover the web addresses inside and it would be very bad for me since my bookmarks.html is 3.3Mb large with ALOT of bookmarks inside.

Can anybody tell me how to?

Thank you in advance for any help or suggestion that may help me to retrieve my bookmarks. Ludo.

P.S. OS Linux BackBox 7 up to date along with it latest version of Firefox that update server provides me.

Suddenly Outlook has added two columns to the left hand pane.

Is it possible to get rid of them as they just clutter up the page?

I have attached a screenshot and hope it comes out.

Thank you for your help.....Anthony

I'm not that tech savy. all I want to do is add print preview back to drop down menu, complete with sizing options, etc. many are unhappy it's gone as a default. can you tell me how to, simply, assume I'm an idiot, how to restore it?

im trying to install a 25 gb file zip and when it gets to 5,7 gb it stops now i've done a research and every one says about:config so when i go to see this i get pages not error, pages so i din't understand how to make it appear please help me

Firefox 86 for Windows gets a beautiful new Print dialog, with great Print Preview and other functionality. The Mac? Nope!

And there is no technical reason for this! Chrome/Vivaldi/Brave all have a similar dialog box that makes it easy not to waste paper when a website insists on printing a second page for a single word.

Come on, Mozilla! A little feature parity would be nice – especially for such basic functionality!

I have selected the option "Restore previous session". Normally, it works fine, but if the last Firefox window closed before was in private mode, it doesn't - instead I get the last sessions of this private window. I'm not quite sure, but I think this behavior was different (= Firefox restores always the tabs from the last non-private window) before one of the last updates.

I have a long-standing Firefox account under a primary email ("email1") with a secondary email (email2). I've gotten locked out. Firefox won't let me sign in under email2; it requires email1 for sign in.

For email1, I know the password but have set up two-factor authentication. I have my authentication device and authenticator app. But, perversely, there is no app entry for Firefox. I have Microsoft's app but I have used it only for Microsoft-related sites.

How the Devil I could have enabled 2-factor authentication but lost the Firefox entry for it in the app, I neither know nor understand.

I have access to both email1 and email2. I know all the answers to every secret question I've ever answered. I know everything about me there is to know. I am me after al.

Is there any information, any combination of facts, that might satisfy Firefox that I own my account and let me turnoff 2-factor authentication?

For example, I have both Chrome and Safari accounts set up with the same username and emails, and have access to them. My user name is absolutely unique across the internet. I guarantee that no one other than me has ever used it or could ever duplicate the scheme I used to create it. I have so many accounts set up under that username that it must be patently apparent that the one at Firefox in that username is mine. Perhaps that would satisfy Firefox that I own the same-configured account at Firefox.

Can I get the attention of a live person at Firefox, one that can reason independently, one that can recognize the obvious and certain fact that the account belongs to me?

What can i do? Please don't tell me nothing. I don't care about losing the data. I just want my email addresses freed up so I can open another account.

Why Firefox Taking Resource Without Even Opening Multiple Tabs ,At Startup Browser Starts With 60-70 CPU Usage And Even If Close The Browser It Still Takes 60-75 Until I Close It From Windows Task Manager,Attached Some Screenshots Check It You.

I was following this reddit thread on how to remove the "your camera and microphone are being shared" popup, but it's having no affect.

I have set `toolkit.legacyUserProfileCustomizations.stylesheets` to true.

Here's the full contents of the userChrome.css file: ```

@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul");

#webrtcIndicator {
  display: none;
}

```

Здравствуйте. Прошу прощения, на английском языке я не умеюб разговаривать, а писать с помощью переводчика, тогда вы вовсе не сможете понять о чем я говорю. Прошу помощи, у Вас, в браузере. Собственно ОС: Windows 7 Ultimate x64 Версия Firefox: 86.0.1 x64

Проблема состоит в том, что браузер перестал воспроизводить любые звуки с любых страниц. При этом, в микшере громкости всё включено, в т.ч. сам браузер. Переустанавливать браузер пробовал, проблема не решилась.

Обращаю внимание на то, что драйвера все стоят, звук есть везде, кроме Firefox.

В чём проблема и как её решить? Заранее спасибо. С уважением, Cobretti Ford

Hi! I've been using Firefox the last 8 years, and so far I have not had any problems. I have latest version of Mac OS. I used to play Friv flash games at https://www.friv.com/, but it has not been updated for a long time, so I started playing at https://www.friv5online.com/, https://www.desura.com/ and https://www.y8games.center/. I don't remember exactly when it started, but definitely after the next update Mozilla and now I can not to play any game! When I go to the page with the game, there is a black background... See attach

It is my understanding that in Private browsing mode, tabs aren't isolated from each other and all tabs share the same (in memory) cookie jar and thus, for instance, existing third-party cookies are possibly sent in the same private session.

Why multi-account-containers addon is not avaliable in PB when it can be beneficial?

While using the Firefox Browser, annoying messages about dating, security and the like keep popping on to the screen. I have installed blocking extension. I have disabled "snippets" as was advised. If this continues, I will be forced to use Chrome or Safari.