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Firefox crashes

When Firefox crashes it displays a dialog, I give permission to send a report to Mozilla, and the dialog says there was a problem submitting the report. Firefox page "abo… (閱讀更多)

When Firefox crashes it displays a dialog, I give permission to send a report to Mozilla, and the dialog says there was a problem submitting the report.

Firefox page "about:crashes" lists 2 crashes today, 2 crashes a few days ago, and some older ones.

When I click a crash ID for example db81f3f6-cd44-4ce8-8268-de23913c35d9 (https://crash-stats.mozilla.com/about/throttling) it gets a "Page not found" (https://crash-stats.mozilla.com/about/throttling).

Upgrading from Firefox 30 to Firefox 31 did not change the frequency of crashes.

Submitted Crash Reports Report ID Date Submitted db81f3f6-cd44-4ce8-8268-de23913c35d9 2014/08/06 12:33 286aeecd-71e3-41ca-ab9b-784439ceba97 2014/08/06 12:31 ae650186-1937-487d-b07d-34b5adf70690 2014/08/03 10:36 7815703a-97a9-41e6-8d30-6926998d6dc9 2014/08/03 9:39 bp-8b68bdca-3c55-4ce1-996e-221582140730 2014/07/30 17:32 bp-d1d8974b-fd8b-4ab9-94e5-c16422140729 2014/07/30 7:59 5a488610-3497-4bd1-a7a4-8657e31f5e2e 2014/07/27 15:16 077e5047-1525-472e-b550-3dd3fc19e368 2014/07/19 9:14 cd0c8327-5e80-44fa-958c-4ee24d475933 2014/07/16 18:50 ce16d124-586b-43f5-8e5c-ad74a203fd98 2014/07/13 7:34 7d3beb50-124d-471d-8500-4d3d6b9a9b48 2014/07/09 14:04 142f4292-767d-4abd-b5e7-37919fe61dcd 2014/07/06 12:14

n0diamond 於 6 年前 詢問

n0diamond 最近回覆 於 5 年前

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Firefox 23 uses 1.2 GB of RAM with 4 tabs open!

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IR… (閱讀更多)

I just checked task manager, since my computer was running a bit slow, and found firefox to be using nearly 1.2 GIGABYTES of RAM, with only 4 tabs open + Chatzilla for IRC. I have Skyrim running at the same time, and it is using LESS RAM than Firefox is!

I've tried disabling plugins, to the point where I only have the Flash and Adobe PDF ones running, I had to disable the plugin container since it crashes repeatedly (Usually at least once every couple of days). I tried using the "Free Memory" options in about:memory, and they do literally nothing to reduce the RAM usage. It's normally between 400 and 600 MB (Which is still insanely excessive for a browser). Closing Chatzilla only reduces the RAM usage by about 10-15 MB, so it doesn't seem to be the problem.

How in the name of all that's sacred is a browser using more RAM than a modded version of Skyrim?


Comment by a forum moderator.
This is a popular thread with over 10000 views. By all means scroll through and read it for useful tips & information. If however you have your own problem See

  1. My comment about telemetry in post-524332and consider turning that on.
  2. My post 510510 & use special link and start your own thread.
  3. (2nd edit 21Jan2014) Also note some related questions with solutions found after they started a new thread
    /questions/982539 the addon no script was apparently causing 1GB of memory use.
    /questions/980440 a workaround was to tweak the pref Browser.sessionhistory.max_total_viewers to improve the memory issue

r.helsdon 於 7 年前 詢問

John99 最近回覆 於 6 年前

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Netflix Issue

Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or vid… (閱讀更多)

Hi, Since yesterday (August 19, 2016) Netflix stop working and I get a message at the top of the page saying "Firefox is installing components needed to play audio or video, please try again later". I just called Netflix support and they say that recently they stop using Silverlight and moved to HTML5, they advised me to update Firefox to the latest version, I was running on 47.0.1 but now after installing the update I'm running on 48.0.1 but still get the same error message. I can watch Netflix with Internet Explorer but not with Firefox anymore! For years was working fine I am wondering what's going on, can you help?

Adrianva 於 3 年前 詢問

AliceWyman 於 3 年前 解答

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Firefox crash

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 crash ID's so far: bp-06ff23ef-5ee7-4f5a-84… (閱讀更多)

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

FFUser2015ll 於 5 年前 詢問

David (satdav) 最近回覆 於 5 年前

Cannot access National Lottery Web Site but other Browsers work

I am asking this as a last attempt before giving uo on Firefox completely. I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is… (閱讀更多)

I am asking this as a last attempt before giving uo on Firefox completely.

I cannot access the "Player" Page of the UK National Lottery Web Site if using Firefox. This is the page : https://www.national-lottery.co.uk/player/p/home.ftl

I get this error message : "SECURE CONNECTION FAILED. An error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERROR"

Windows 8.1, running Firefox 75.0, with Avast 20.2.2041 Anti Virus.

This used to work fine, the was saved as a Bookmark. I can open the Web Page fromthe same computer if I use google Chrome Browser, without any other intervention.

After extensively researching various Help Topics on Firefox here's what I've tried :

Turning OFF Avast Anti-Virus protection - makes no differece. Clearing Firefox History, Cache, and Cookies - makes no difference. Refreshing Firefox - makes no difference.

The other thing I have noticed is that the Home Page of the National Lottery Web Site - https://www.national-lottery.co.uk/ WILL load, but only as a page Text with lots of Links.

Any ideas ?

Alan M 於 3 個月前 詢問

Alan M 最近回覆 於 3 個月前

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I keep getting "unresponsive script" error reports and I've tried many options including refeshing firefox. any ideas?

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gi… (閱讀更多)

I have an HP Pavillon, Juno email and Firefox is my default browser, At some point while accessing my email I will get the "unresponsive script" error and although it gives my options to continue, debug or close, none of it works and computer freezes. So I have to go to Task Manager and close everything down and start over. Very frustrating. It has also happened when I have been on other websites or with Internet Explorer. HP has tried fixing it, Juno has tried ....all to no avail. I've tried refresh, done many virus/malware scans, etc. It seems to me there is a plug-in or an add-in or some box somewhere not checked. Any ideas?

JolietJim 於 4 年前 詢問

JolietJim 於 4 年前 解答

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high CPU usage

after updating to firefox 29 and then 29.0.1, the cpu usage that firefox are using are insane, it ranges between 50%-100% cpu usage. and it happens even on normal non fla… (閱讀更多)

after updating to firefox 29 and then 29.0.1, the cpu usage that firefox are using are insane,

it ranges between 50%-100% cpu usage.

and it happens even on normal non flash tab,

besides even if the site is using flash, i am using flash block and adblock plus,

so anykind of flash material wont play or uses cpu.

please fix this ASAP, because firefox has now gone from useable to resource hog,

oh and i don't like the new look, because firefox has become more similar to chrome on User interface,

and i don't use chrome, because i don't like the UI, and now firefox tried to be chrome twin ?

i think that's all, thanks in advance.

edit : fixed some typo

DM789 於 6 年前 詢問

DM789 於 5 年前 解答

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recaptcha not appearing

Hello and thank you for your time. I've looked all around for an answer to my question but found nothing related to my problem. I've also had assistance in the past with … (閱讀更多)

Hello and thank you for your time. I've looked all around for an answer to my question but found nothing related to my problem. I've also had assistance in the past with this problem and temporarily fixed the problem but not for long at all. When i try and go to a specific website that I've been to before and have seen the captcha box appear, there's nothing there or it says recaptcha status in black bold letters. Previously i got an recommendation to clear cache and cookies of the website, update java and turn the browser into safe mode and restart which temporarily worked until i closed the browser and then the problem persisted even after doing it all over again? Please help!?

Dzalarhon 於 3 年前 詢問

jscher2000 於 3 年前 解答

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Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (閱讀更多)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

wwwaste 於 3 年前 詢問

cor-el 最近回覆 於 3 年前

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Firefox crashing all the item (via multiple ways)

Hello all, I am using the latest Firefox on a Windows 7 32 bit machine. Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I descri… (閱讀更多)

Hello all,

I am using the latest Firefox on a Windows 7 32 bit machine.

Unfortunately Firefox has been running very unstable for the last couple of weeks. Below I describe some of the problems:-

-Hanging momentarily ie. cannot click on links - Getting black patches on pages - Pages suddenly started to flash quickly

Things I have done to alleviate the problem

- Have refreshed and reset to default settings. - Have disable hardware acceleration in options - Have uninstalled graphics card driver (ATI), removed card completely and been running with embedded Intel graphics.

Unfortunately none of the above have solved the problem. Please also note I have a couple of addons installed but been running the same configuration on a 64 bit Windows 7 machine and everything works ok.

Willing to send crash reports, I would greatly appreciate it if someone could help.

Kind regards,

Kyprianos

akis73 於 2 年前 詢問

davidspriggs 最近回覆 於 2 年前

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bookmarks disappeared

After restarting my computer, I got a new FF web page and ALL my bookmarks as well as history have been deleted. How do I get them ALL back? I have tried every solution o… (閱讀更多)

After restarting my computer, I got a new FF web page and ALL my bookmarks as well as history have been deleted.

How do I get them ALL back?

I have tried every solution on the Mozilla Help section - I cant do a Restore I have a very old version of backups - 2016

The online help system is going around and around in circles not giving any solutions. 4 hours of trying to sort this out is ridculous.

I really do not want to have to move to Chrome, I far prefer Mozilla, but I can not afford to loose more time sorting this problem out. If not resolved here, I will reluctantly have to restart all my bookmarks in Chrome.

I need all my bookmarks - some are work related.

Please Help

bulldwang 於 1 年前 詢問

FredMcD 於 1 年前 解答

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Messenger and the the Notifications pull-down menu on Facebook are non-functional using Firefox.

The Messenger page cycles and then goes blank, but with the full top-menu items showing. When I try the Notifications pull-down it just cycles, and never shows the notifi… (閱讀更多)

The Messenger page cycles and then goes blank, but with the full top-menu items showing.

When I try the Notifications pull-down it just cycles, and never shows the notifications.

These two FB features work perfectly on Safari.

Is this a Firefox problem, or a FB problem?

lpattis 於 1 年前 詢問

lpattis 最近回覆 於 1 年前

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Since upgrade to FF 61.0.1 Netflix stopped streaming

With the upgrade to FF 61, I finally got Fox News Channel streaming to work on FF. I have streamed Netflix on FF for years. Now I have to watch Netflix on Microsoft Edg… (閱讀更多)

With the upgrade to FF 61, I finally got Fox News Channel streaming to work on FF. I have streamed Netflix on FF for years. Now I have to watch Netflix on Microsoft Edge. These continuing video issues with FF are getting tiresome. I get error code F7121-1331-P7 Solutions anyone?

loyall 於 2 年前 詢問

loyall 於 2 年前 解答

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Need to uninstall totally and forever Firefox due to serious pc issues since the last update

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to … (閱讀更多)

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either

neilbowls 於 9 個月前 詢問

RobertJ 最近回覆 於 9 個月前

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numbers showing in arabic not english v29 beta 5

when i open view image info, all numbers show in arabic this problem with firefox v29 beta only i tried v28 and works fine http://img809.imageshack.us/img809/4203/s0z1.jp… (閱讀更多)

when i open view image info, all numbers show in arabic this problem with firefox v29 beta only i tried v28 and works fine

http://img809.imageshack.us/img809/4203/s0z1.jpg

BALTAGY 於 6 年前 詢問

BALTAGY 最近回覆 於 6 年前

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Firefox not functioning right

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install Now the issue is and has been is I load Firefox and sometimes I c… (閱讀更多)

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install

Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there.

Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :)

What are your suggestions?


Thanks, Natalie

Starzcast 於 1 年前 詢問

Pj 最近回覆 於 1 年前

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plugin check not working

The Firefox plugin checker is reporting "vulnerable - Update Now" for my Java Deployment Toolkit 7.0.510.13. and Java(TM) Platform SE 7 U51 plugins. The 'update now' link… (閱讀更多)

The Firefox plugin checker is reporting "vulnerable - Update Now" for my Java Deployment Toolkit 7.0.510.13. and Java(TM) Platform SE 7 U51 plugins.

The 'update now' link takes me to the Java download page which invites me to download the latest Plugin 7.51. but i already have 7.51 installed so the plugin checker is incorrectly displaying "vulnerable - Update Now". I have had 7.51 installed since January 17th and run the plugin checker on a weekly basis so i'm not sure why it has suddenly decided that this is a vulnerable plugin.

I am running Firefox 28.0 on Windows 7

thanks ...

richlaughlin 於 6 年前 詢問

AliceWyman 最近回覆 於 6 年前

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Firefox freezes loading pages

Hello I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close fire… (閱讀更多)

Hello

I have spent 3 days trouble shooting this and can't resolve it. Firefox won't load pages, just get a grey spinning circle forever. No other message. I close firefox and restart, it won't start as it is still running in background. Task manager will not close it. I have to reboot the PC. I have tried deleting profiles, which helps for a few minutes then it locks again. I tried re-installing firefox and again it works for a few minutes then nothing. I have completely deleted all 'appdata' and still no luck. New profile doesn't help. I checked all security settings, firewall, etc. and nothing helped. I tried safe mode and the problem still exists. I have used firefox for years and now may have to walk away. Any help is appreciated. Thanks.

kewltalon 於 5 年前 詢問

kewltalon 於 5 年前 解答

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Firefox 26 on OS X 10.9.1 still has huge memory usuage (leak) which leads to crash

Hi, The subject is sort of self explanatory but for the last few months (not sure exactly when) i have had regular Firefox crashes, it seems to happen when i'm out of mem… (閱讀更多)

Hi, The subject is sort of self explanatory but for the last few months (not sure exactly when) i have had regular Firefox crashes, it seems to happen when i'm out of memory and FF has used all the available RAM. I have a MBP with i7 and 8gig of RAM using the latest OSX 10.9.1 and latest FF 26. I always keep up to date with the software. Usually i have about 20 or so tabs open and go back and forth between these. I have googled and read allot on this topic and most people recommend starting in safe mode, without add-ons , creating clean profile etc and i have done these but slowly i get back into the same issue even after a clean profile.... It seems for every FF update the memory usage increases....back in the day FF was extremely fast and efficient. Or maybe latest FF just wants to remember so much and save just to much old information which leads to these ridiculous amount of memory usage, i tend to go over 3-4gig RAM after half a day alone before it crashes and all my tabs are lost which is extremely frustrating. Is there a way to limit the memory usage? Only helpful tips i have found so far that seems to remove allot of garbage from the cache and the footprint is going to about:memory and run the "minimize memory usage", this has been working great and so far after 2-3 hours its steady on 900meg (more or less) with 16 tabs open. Isnt this something FF needs to do regularly to get rid of old stuff ? i saw youtube and many other old stuff in the cache which i was not using and caused FF to go over 2 gig or so before i run this so why isnt this automated? as a user i shouldnt need to care about such thins really. I also used Safari for a few weeks with same amount of tabs and it never goes over 800-900 meg. I really hope you guys can explain and give me some tips as to how to limit the memory usage of FF and not the regular make a clean profile and generic tips. I really think the problem is FF and nothing else. I done extensive testing here and i'm using just a few add-ons Adblock plus All in one Gestures Swedish dictioanary Downloadhelper Screengrab Download Statusbar

Sorry if i sound irritated but having to lose my tabs daily and being forced to bookmark my tabs constantly just in case FF crashes has been bugging me for a while now and i'm on the verge to switch browser but frankly there is no other browser as good as FF (offering same amount of plugins/add-ons) so i badly want to use FF if possible.

If you need any more info let me know.

Cheers

vampyren 於 6 年前 詢問

John99 於 6 年前 解答