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old support account is locked and trying to create new is problematic at least.

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideway… (閱讀更多)

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideways and i ended up here for instructions. now, i do have (had) an account with the old system. https://support.mozilla.org/en-US/user/georgeka thats me!. it is described that it would be somehow linked to a firefox account or something. didnt happen. i decided to manually re-enter my account info to see if i could do it myself. nope. decided to create new account. using chrome i press the login/signup button, but i am taken to a page dedicated to sign in. there is NO register and NO other info. when i type my email to see if i am taken to the next step: Enter your email -> email ZZZZZZZZ@ABC.CDE -> Continue to Mozilla Support, i get the error, Missing parameter: email while the mail shows up on the box. different mail, same result. goes no, futher.

using firefox 88.0.1 64bit, i reach the same point but when i type the email, i am shown the login / reset page.

homeworld_179 於 1 個月前 詢問

I have read: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but … (閱讀更多)

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but could not carry them out. I'll explain.

Following the above subject instructions I want to change ... @suddenlink.net from being my mail Firefox sign-on (they've become unreliable of late) if it stays that way I'll quit that ISP. I saw I had set ... @realtor.com as a secondary, so I deleted it IN ORDER TO ADD ... @gmail.com. My plan was then to name ... @gmail.com as the primary and re-add ... @riltor.com as the secondary.

So much for planning, I found out in trying to use ... @gmail.com that it's IN USE, huh? I probably did that at some point, but I don't recall, and Firefox should show it as assigned but actually unused.

Is there a way someone can delete the ... @gmail.com account so it's not there, so that I can make it the primary of this account as stated in my plans above? I want to keep all the stored data in the suddenlink.net account which is why I wanted to change its email to begin with.

I can prove provenance of all three email addresses as being tied to me.


edited emails from public and search/spam bots view as this is a public community support forum.

Dean 於 1 個月前 詢問

Changing Email Address not working

Hello there, i have a problem with my firefox account : I tried to change my email adress, it seems to work, but i still get messages from mozilla on my old email addres… (閱讀更多)

Hello there,

i have a problem with my firefox account : I tried to change my email adress, it seems to work, but i still get messages from mozilla on my old email address. How can i fix this?

for example : i still get the "friendly reminder on how to sync my mobile phone" email on my old address. See attached photo.

Thank you.

Haeschke 於 1 個月前 詢問

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (閱讀更多)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

njfort 於 1 個月前 詢問

cor-el 最近回覆 於 1 個月前

Can't delete account - incorect password error

Hi I've changed password (and successfully logged in) Typing exactly the same password in step 2 of delete form makes incorrect password error appear over and over again.… (閱讀更多)

Hi

I've changed password (and successfully logged in) Typing exactly the same password in step 2 of delete form makes incorrect password error appear over and over again. I don't understand why.

artist.buddy+firefoxaccount 於 2 個月前 詢問

Why my account can't login in firefox?

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't… (閱讀更多)

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't exist and need to creat a new account.

Reese 於 2 個月前 詢問

Reese 最近回覆 於 2 個月前

Primary account change

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states … (閱讀更多)

Access Manage Accounts Primary Account email shown. Secondary email states none. Try to add new email so I can make it the Primary account. Enter new email and states already exists?? but still showing NONE in the box. Seen the info on how to change Primary account but cannot get passed my Manage Accounts as the problem with the Secondary email not showing to trigger the change Primary Address box.

I would be very grateful if somebody has a solution to this problem as the current Primary Address is an old email which I wish to stop using.

Mike 於 2 個月前 詢問

cor-el 最近回覆 於 2 個月前

Can someone add these new languages for addon localisation?

Hi, I would just like to ask, could someone add these new languages for addon/product localisation? They are: Welsh - cy - Cymraeg Hindi - hi Tamil - ta Icelandic - … (閱讀更多)

Hi, I would just like to ask, could someone add these new languages for addon/product localisation? They are:

  • Welsh - cy - Cymraeg
  • Hindi - hi
  • Tamil - ta
  • Icelandic - is - Íslenska
  • Swahili - sw - Kiswahili
  • Zulu - zu - isiZulu
  • Xhosa - xh - isiXhosa
  • Galician - gl - Galego

These languages all have over 500K speakers (all except Icelandic have over 1 million). Thanks!

oliver.palmer5 於 2 個月前 詢問

jscher2000 最近回覆 於 2 個月前

change email

OK, I no longer have the email account from 'hmorris@southwest.tn.edu' to 'howardcarymorris2@gmail.com' the way you tell me to do it wants to send me a verification code … (閱讀更多)

OK, I no longer have the email account from 'hmorris@southwest.tn.edu' to 'howardcarymorris2@gmail.com' the way you tell me to do it wants to send me a verification code to my old email - impossible (you may verify that email bounces).

Col_Boogie 於 2 個月前 詢問

Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (閱讀更多)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Sven 於 3 個月前 詢問

Seburo 最近回覆 於 2 個月前

"The Big Lie" & I Don't Mean Politics

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox … (閱讀更多)

Mozilla has no true feedback page any more, so I chose to post here. I kept the "Allow Firefox to install and run studies" box unchecked since I began to use the Firefox browser (years ago). While I was researching a different issue, I found other users' posts about app.normandy. They all said that it allowed Mozilla to do what Mozilla promised not to do: run studies in violation of users' preference to opt out. Based on what I learned from those posts, I found where app.normandy was in my computer's about:config and toggled it to false. I want to thank those other users for their posts. Mozilla's explanation, also according to those posts, is that "Normandy is a collection of servers, workflows, and Firefox components that enables Mozilla to remote control Firefox clients in the wild based on precise criteria." Aside from whether or not Mozilla should be remote-controlling clients in this way, does it really consider all the diverse places in the world where its users live to be "in the wild?"

1&Done 於 3 個月前 詢問

TyDraniu 最近回覆 於 2 個月前

can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (閱讀更多)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

tsft1 於 3 個月前 詢問

FredMcD 最近回覆 於 3 個月前