顯示下列標籤的問題: 顯示所有問題
  • 封存

MozillaVPN extension unable able to detect that MozillaVPN is already installed!

I just installed the MozillaVPN extension on my Windows10 laptop but can't use it because when I select the tool, it tells me to download and install Mozilla VPN - which … (閱讀更多)

I just installed the MozillaVPN extension on my Windows10 laptop but can't use it because when I select the tool, it tells me to download and install Mozilla VPN - which is already running ! I've tried closing and re-strarting Firefox, and stopping & starting the VPN manually, but that doesn't make any difference.

Onebrow 於 8 個月前 詢問

Onebrow 最近回覆於 8 個月前

  • 已解決
  • 封存

PDFs not displaying correctly

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and … (閱讀更多)

Whenever I open up PDFs within the Firefox browser, they have a black background and the text and images do not appear. I can copy the text and images out of the pdf and into a word document and it works out fine. Also opening it up on other applications works out fine. Attached is what happens when I open up a known working pdf in Firefox. The browser version is the current version, 135.0.

coolbeast786 於 8 個月前 詢問

jonzn4SUSE 於 8 個月前 解答

  • 封存

Frequent crashes and freezes

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. F… (閱讀更多)

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. Freezes happen most often when browsing Reddit, and also when watching Youtube, but crashes and freezes can happen on almost any website.

I have tried changing profiles, refreshing and uninstalling/reinstalling, but the problem persists and seems to be getting worse over time.

Here are some recent crash reports:

bp-3d92e88d-bdc6-4629-a869-899650250219 bp-c57e72ab-a6e5-47d4-abeb-d5ce90250219 bp-b66a1b94-6392-4fc7-a2d9-4b9ee0250219 bp-2544016d-d918-4027-9b0e-de75e0250219 bp-23ca9aa4-0934-4f23-b2e1-0390a0250219 bp-9ea6fa00-c531-428e-b276-ad3760250219 bp-4b4316fd-ccb3-4787-877b-50ed40250219 bp-fe9ecc18-35dd-4654-b0e9-45ce00250219 bp-5447133c-6fe3-43fd-800a-dbdf10250219 bp-bb92230d-09b1-4920-8cc9-355940250218 bp-a98b5c50-bddb-4693-9199-ecc500250218 bp-0089dc50-da47-4be2-8e72-0dc8f0250218 bp-57364330-d723-4f8d-85dc-f31250250218 bp-2dbcdad1-a7de-4835-ba86-335e20250218 bp-bc7ca88c-c9b2-453c-9774-537b40250218 bp-b98c0da6-12e5-4332-a6e2-4c8680250218 bp-c4e7ff86-5cc6-43d3-aac8-81ce90250218 bp-07fb322d-1f54-478f-8f2f-3db690250218 bp-9670fc71-d8d7-48db-805a-7e8a90250218 bp-862d4443-8773-48c8-a09d-de9780250218 bp-3a7354bc-3fec-44b2-a802-f54de0250218 bp-c6b3cfac-61e4-444e-88e3-02f220250218 bp-9fc98135-55df-4746-8fbd-dd5530250218 bp-422b8b89-a540-4cad-8c1c-d11a00250218

Will be grateful if someone can help me get to the bottom of this Thanks

eldensymbiosis 於 8 個月前 詢問

jonzn4SUSE 最近回覆於 8 個月前

  • 封存

Mozilla signin/sync option missing?

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to s… (閱讀更多)

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

redeyesuk 於 8 個月前 詢問

jonzn4SUSE 最近回覆於 8 個月前

  • 已解決
  • 封存

My website at MyHeritage.com is greyed out

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access … (閱讀更多)

On Feb 13th I went to my website at MyHeritage.com, to which I'm always logged in, to find that a few seconds after it loads it becomes all greyed out and I can't access anything. I had been on the site a couple of weeks earlier with no problems.

I removed the "Enhanced Tracking Protection" and I turned off AdBlocker for the site but the problem persists. I have logged out and then logged in - same problem. I turned off my computer and restarted it - same problem.

When I went to log in to my account at MyHeritage using my Chrome browser I encountered the same problem of a greyed out page BUT there was a banner stating something about cookies and when I clicked the "I understand" button the greyed out page cleared and I was able to access my account.

However, Firefox is my default browser and I want to be able to access this page using Firefox. It seems to have something to do with cookies.

Didee 於 8 個月前 詢問

Didee 於 8 個月前 解答

  • 已解決

Middle click on link does nothing

I have a fresh installation of xubuntu 24.04, with firefox 135.0. Middle clicking on links now does nothing, whereas earlier it opened the link in a new tab. browser.tabs… (閱讀更多)

I have a fresh installation of xubuntu 24.04, with firefox 135.0. Middle clicking on links now does nothing, whereas earlier it opened the link in a new tab. browser.tabs.opentabfor.middleclick is set to true.

Tor Nordam 於 3 個月前 詢問

jonzn4SUSE 於 3 個月前 解答

  • 封存

VPN and connection

Hello! I have Firefox in all my units and it has worked very well over the years. Until I activated Avast SecureLine VPN on my computer HP Microsoft 11. When the comput… (閱讀更多)

Hello!

I have Firefox in all my units and it has worked very well over the years. Until I activated Avast SecureLine VPN on my computer HP Microsoft 11.

When the computer is connected to wifi/internet and VPN is activated, the Firefoxprogram won´t start correct. It says I am offline. If I then turn VPN of and update the page it will work immediately. As soon the page start the update I can turn VPN on and it will work on every link and page.

What can I do to get rid of this problem?

/Mattias Forsberg

olof.mattias.forsberg 於 8 個月前 詢問

ej wxb 最近回覆於 5 個月前

  • 封存

unwanted site keeps sending me malicious pop-ups

this site: https://tzmweq115cajqd.networkcycle.co.in/ keeps sending me malicious and unsolicited pop-ups How do I stop it … (閱讀更多)

this site: https://tzmweq115cajqd.networkcycle.co.in/ keeps sending me malicious and unsolicited pop-ups How do I stop it

sam.rosenberg 於 9 個月前 詢問

James (doing minimal support) 最近回覆於 8 個月前

  • 封存

lost bookmarks

Got new desktop and cannot retrive my bookmarks. Granted old machine was 16 yrs old. I'd figure Firefox would have have a back up system. I'm 70 years young and this has … (閱讀更多)

Got new desktop and cannot retrive my bookmarks. Granted old machine was 16 yrs old. I'd figure Firefox would have have a back up system. I'm 70 years young and this has got me scraching my head!!!! Not a computer expert. Thanks George

GHABERSTROH 於 8 個月前 詢問

jscher2000 - Support Volunteer 最近回覆於 8 個月前

  • 封存

Konto behalten -fake??

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten W… (閱讀更多)

Hallo, "hr Konto und Ihre persönlichen Daten werden am Samstag, 26. Apr. 2025 dauerhaft gelöscht, da Sie nicht aktiv waren. Melden Sie sich an, um Ihr Konto zu behalten Wenn Ihr Konto gelöscht wird, erhalten Sie weiterhin E-Mails von der Mozilla Corporation und der Mozilla Foundation, " diese email habe ich heute erhalten, Absender ist: mozilla accounts@firefox.com da ich seit Jahren problemlos Thunderbird und Firefox verwende, glaube ich, dass es sich um fake handelt. Ist dies richtig? Freundliche Grüße Fischer

fischer.holger 於 8 個月前 詢問

Wesley Branton 最近回覆於 8 個月前

  • 封存

"Your Firefox has been updated" message won't go away

Every time I start Firefox after closing it, I get a screen saying "Your Firefox has been updated" plus an announcement about editing PDFs in Firefox. My degault home sc… (閱讀更多)

Every time I start Firefox after closing it, I get a screen saying "Your Firefox has been updated" plus an announcement about editing PDFs in Firefox. My degault home screen does not appear unless I click the "home" icon. This is frustrating, because the update message just won't go away.

The URL for that irritating message is: https://www.mozilla.org/en-US/firefox/135.0/whatsnew/?oldversion=134.0.2&utm_medium=firefox-desktop&utm_source=update&utm_campaign=135

I've attached a screenshot to show this, hoping you can suggest a way to fix the issue.

peithmans 於 9 個月前 詢問

caldwell56 最近回覆於 8 個月前

  • 封存

How to syncronise passwords and bookmarks from android phone to PC?

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the … (閱讀更多)

I can see no way to download passwords or bookmarks on my android phone, so I can email them to myself, open on my PC and add them to PC Firefox. I have signed in to the same account on both devices, and turned sync on on both devices. I receive no passwords or bookmarks on the PC. I had to re-install Windows 11, and now I cant get my passwords or bookmarks onto my PC.

Cannot take screenshot of passwords on android - screenshot is blank.

tootaboo 於 9 個月前 詢問

markwarner22 最近回覆於 9 個月前

  • 封存

Firefox 135.0 conflict with Outlook

Why does Firefox 135.0l not allow sending emails via Outlook? Repeating redirects detected. clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X… (閱讀更多)

Why does Firefox 135.0l not allow sending emails via Outlook?

Repeating redirects detected.


clientIPAddress 68.13.174.72 X-ClientId: 76D35CD4C3AA4891AB2A5745F0ED325B X-Redir-Error AsMgcsYBzMnOKJZI3Qg|AsMgcsYBKQUkJ5ZI3Qg|AsMgcsYBjLWOJZZI3Qg|AsMgcsYBpo7hI5ZI3Qg|AsMgcsYBBlnEIZZI3Qg|AsMgcsYBIsGkH5ZI3Qg|AsMgcsYB6IjFHZZI3Qg|AsMgcsYBaHQrHJZI3Qg|AsMgcsYBnoh5GpZI3Qg|AsMgcsYBCsEMGZZI3Qg|AsMgcsYB7_qAF5ZI3Qg X-FEServer CH3P220CA0008 Date:2/8/2025 11:13:12 PM

jkwood307 於 9 個月前 詢問

LC 最近回覆於 9 個月前

  • 封存

Youtube on second screen lagging to hell

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezi… (閱讀更多)

I used to play World of Tank and look at YouTube on my second screen. Everything went smooth untill this week. YouTube on Firefox on my second screen is lagging or freezing. I tried Opera, I tried Edge it worked fine, but with Firefox, it is no more possible to play YouTube on my second screen while playing. It is not a matter of graphic hardware as this issue only happen with Firefox. I tried to deactivate every module and to reinstall Firefox (either the Beta version) but still got the same lagging and freeze on YouTube. Do you need anything that can help you to investigate this issue, this is really terribly frustrating and boring.

Best regards Patrick / Darkiger

Darkiger 於 8 個月前 詢問

Darkiger 最近回覆於 8 個月前

  • 封存

Youtube videos get stuck loading. New videos or even searching inside the video may randomly get stuck loading forever.

Asking after trying way too many things FIREFOX 135.0.1 (64-bit) lates version and fully updated. Playing Youtube Videos fails as the video keeps loading forever. It ha… (閱讀更多)

Asking after trying way too many things FIREFOX 135.0.1 (64-bit) lates version and fully updated.

Playing Youtube Videos fails as the video keeps loading forever.

It happens randomly but often. It could happen trying to play the video the first time (keeps loading forever) or if the video is playing ok and you try to search any frame in the video or jump some time in the video, the frame stops and keeps loading forever.

I suspect it could be an extension because if I use Firefox in troubleshooting mode it works. However I tried to disable extensions one by one until none was enabled and still fails. Tried all options in the proxy. BRAVE works ok (but I installed it fresh to check another browser, I still prefer Firefox)

The issue happens only on Youtube. Youtube premium. Images attached of an example video that got stuck and loading and the list of extensions that I have, I tried to DISABLE ALL thes EXTENSIONS and still fails (???)

HELPbold text

Michelangel0 於 8 個月前 詢問

Michelangel0 最近回覆於 7 個月前

  • 已解決
  • 封存

How do I reset my account data?

If I go on any website using OSM data (including OpenStreetMap itself) on Firefox logged into my account, I experience a lot of slowdown. This doesn't happen when I use i… (閱讀更多)

If I go on any website using OSM data (including OpenStreetMap itself) on Firefox logged into my account, I experience a lot of slowdown. This doesn't happen when I use incognito mode or when I use another browser, so I'm pretty sure there's some kind of cache or something that's connected to my Mozilla account that slows down OSM massively. I've tried clearing all cache and all cookies. I've even refreshed Firefox using the installer and it's still slow. I don't want to bother with deleting my account and creating a new one. What should I do to try and return back to normalcy on OSM?

BenchFox 於 8 個月前 詢問

BenchFox 於 8 個月前 解答

  • 封存

Youtube player does not appear, only showing white

When I navigate to youtube and try to watch a video, the player does not load. It just shows white in the space where the player should be. No video, no audio, no nothing… (閱讀更多)

When I navigate to youtube and try to watch a video, the player does not load. It just shows white in the space where the player should be. No video, no audio, no nothing. No matter what video I click, the same thing happens. The only workaround I have found is that if I go to a page with an embedded youtube video, and click the "watch on youtube" link that appears in it, it will load a youtube page that can play videos normally. I can use that page to navigate youtube and it will operate normally. However if I type in youtube.com or get to the site some other way, the issue happens where it is only white space. It is very frustrating.

verdant.rivertree 於 9 個月前 詢問

verdant.rivertree 最近回覆於 9 個月前

  • 封存

Firefox crashes!

Today Firefox crashed twice and a Tab crashed once! What's going on with Firefox? It's especially disurbing to have it crash during a long video and then you have to find… (閱讀更多)

Today Firefox crashed twice and a Tab crashed once! What's going on with Firefox? It's especially disurbing to have it crash during a long video and then you have to find where you left off.

Wayne Carpenter 於 8 個月前 詢問

TyDraniu 最近回覆於 8 個月前