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"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (閱讀更多)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

box37 於 6 小時前 詢問

FredMcD 最近回覆 於 5 小時前

Add-Ons don't work; Apple MacBook Air M1

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox … (閱讀更多)

When I wan't to use add-ons in Firefox for Mac, they just don't work. I can install them but they do not open. I have tried re-installing Firefox, installing the Firefox Beta (which supports Apple Silicon but crashed a lot) and restarting my computer, as well as re-installing the Add-Ons. Nothing works. How can I fix this?

aaronkurz6 於 23 小時前 詢問

cor-el 最近回覆 於 14 小時前

Facebook is glitching due to Firefox browser

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my… (閱讀更多)

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my phone and I was able to do both with them all. But I still can't in Firefox. I've checked to make sure I'm updated, and I am. So she suggested I reach out to you. Should I try uninstalling Firefox and re-installing? I'm assuming I'll lose my history? Thank you!

tea4thee 於 5 個月前 詢問

Trainmanhowe 最近回覆 於 1 天前

Constant Firefox tab crashing

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you t… (閱讀更多)

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you to a specific login window will crash more often.

For example, there is a site from Naver, whenever I try press login, a window for the signup will popup and then immediately crash. I can't even type a single letter on the login screen.

YouTube has also been a problem whenever I try to watch some videos. I sometimes have to refresh up to 10 or more times to make it to work.

I've tried the safe mode and the problem still persists. It seems like other browser is having some similar problems, so I am assuming there is something wrong with my hardware, but I don't know how to pin it down.

Can someone help me with this problem?


Support ID

bp-22b6355b-a119-44b2-a405-d5cd22160331

skypasser 於 2 天前 詢問

cor-el 最近回覆 於 2 天前

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (閱讀更多)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

ape 於 2 天前 詢問

FredMcD 最近回覆 於 2 天前

Readers View issues

With some websites, when I click on the Reader View, instead of seeing the text from the webpage it shows me what is clearly a privacy disclaimer. (See attached screens… (閱讀更多)

With some websites, when I click on the Reader View, instead of seeing the text from the webpage it shows me what is clearly a privacy disclaimer. (See attached screenshot.) Why is this happening, and what can I do to fix it?

randomtitle 於 1 週前 詢問

FredMcD 最近回覆 於 3 天前

LOST my Firefox 63.0 !

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I dec… (閱讀更多)

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I decided to RESTART my laptop. It turned out this was a HUGE mistake!! When I went to "Recent Items" as I usually do to find the Firefox link, the only version available was 70.0.1. Not only was 63.0 NOT in "Recent Items" I could no longer find it in my Download logs. I had chosen NOT to begin using version 70.0 because there was no mechanism to move my open site from 63.0 to 70.0. HOW DO I FIND AND OPEN 63.0 OR, ALTERNATIVELY, GET 70.0 TO FIND AND RETAIN THOSE SITES I HAD ON MY 63.0? I should note that ALL MY PASSWORDS where required were stored on the 63.0 browser and are NOT present when I use the 70.0 version!!

mbmfinancial 於 3 天前 詢問

FredMcD 最近回覆 於 3 天前

Find site that has closed

When I'm using Firefox, I'll click to a link on a website and it takes me to another page. If for any reason, I close that page, I can't get back to the original website.… (閱讀更多)

When I'm using Firefox, I'll click to a link on a website and it takes me to another page. If for any reason, I close that page, I can't get back to the original website. Shouldn't it show up as recently closed? Where can I find it?

fl4321 於 4 天前 詢問

FredMcD 最近回覆 於 3 天前

Installation on Macbook M1

Firefox can not be installed on Macbook Air with M1 and Big Sure, installation can onely be done temporarily. Each time, i want to start Firefox i have to install it agai… (閱讀更多)

Firefox can not be installed on Macbook Air with M1 and Big Sure, installation can onely be done temporarily. Each time, i want to start Firefox i have to install it again. Is ther any solution? Thank you.

pesch0709 於 4 天前 詢問

AliceWyman 最近回覆 於 3 天前

firefox presents a unique problem when entering password on retail site

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another… (閱讀更多)

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another browser, Chrome, there is no problem.

google553140 於 4 天前 詢問

FredMcD 最近回覆 於 4 天前

Series of issues with developer tools

Hi, I have several issues with my FF that it's unusable for development. I'm giving it a third chance as I really want to keep it. - CSS is not listed in the network tab … (閱讀更多)

Hi,

I have several issues with my FF that it's unusable for development. I'm giving it a third chance as I really want to keep it.

- CSS is not listed in the network tab - JS cannot be opened in debugger - Source maps partially or fully stop working (e.g. in CSS for some elements it shows the source, for some don't) - Disable cache in network checked still loads assets from cache

Not all issues from above happen at the same time. Restarting the app, refreshing the profile or opening in the private window shuffle the issues.

What I tried so far: - Refreshed Firefox (from the troubleshooting information) - Restarted normally (from about:profiles) - Reset my profiles - Tried without singing in to FF account - Deleted the app and reinstalled it

It is a local project running in Docker, but the same project works in Chrome. No changes have been made on my side. I'm a Chrome user and would really like to switch to Firefox.

Damir Korpar 於 4 天前 詢問

jscher2000 最近回覆 於 4 天前

Restore open tabs due to loss of power - MacBook Pro

Firefox unexpectedly quit, open tabs lost when MacBook Pro's charge died. After charging, did restart since Menu button to access History was missing (only menu bar visi… (閱讀更多)

Firefox unexpectedly quit, open tabs lost when MacBook Pro's charge died. After charging, did restart since Menu button to access History was missing (only menu bar visible). It returned, but unable to restore closed tabs (as I've done in the past) - History shows it to be "empty." I've spent hours searching Mozilla Support...can anyone please help? These 8-10 tabs must be somewhere!

DriskillMoody 於 6 天前 詢問

Shivarama 最近回覆 於 6 天前

I do not want to use Pocket. Where is my original Firefox

I opened Firefox and am greeted by using Pocket. No obvious way to continue without activating Pocket? Why? All I want is the original Firefox. If I cannot use it like it… (閱讀更多)

I opened Firefox and am greeted by using Pocket. No obvious way to continue without activating Pocket? Why? All I want is the original Firefox. If I cannot use it like it was before, I have no need for it.

mudratz 於 6 天前 詢問

Seburo 最近回覆 於 6 天前

Securtiy certificate issues

Hello, I would like to know why all of a sudden video clips, some web sites and my online banking I get "did not connect" Security Issues, or expired certificates. I don'… (閱讀更多)

Hello,

I would like to know why all of a sudden video clips, some web sites and my online banking I get "did not connect" Security Issues, or expired certificates. I don't have these issues on any of my other browsers. I am inclined to believe they don't exist. I can log into my online banking but the page with my account data is blank.

heympark 於 1 週前 詢問

cor-el 最近回覆 於 1 週前

problem deleting bookmark

I have a bookmark on my bookmark toolbar, that when I open the bookmark has no highlighted star to allow me to choose to remove it. I open the entire bookmark list and it… (閱讀更多)

I have a bookmark on my bookmark toolbar, that when I open the bookmark has no highlighted star to allow me to choose to remove it. I open the entire bookmark list and it doesn't even show in the bookmarks list. How can I delete this off my bookmark toolbar? It's like it doesn't exist but it's front and center showing up. It does work and go to a valid web page. But I don't want it on the toolbar. And can't find a way to get rid of it. I've cleared cache, restarted, updated, etc. Nothing works.

Pamela 於 1 週前 詢問

jscher2000 最近回覆 於 1 週前

Login boxes failing to pop up when I visit

I'm trying to login to my Philippines bank account, but when I click on login and it goes to another tab for login, the login boxes do not appear where I can type in my u… (閱讀更多)

I'm trying to login to my Philippines bank account, but when I click on login and it goes to another tab for login, the login boxes do not appear where I can type in my username and password. What settings will fix this so those boxes appear?

Fence Post 於 1 週前 詢問

FredMcD 最近回覆 於 1 週前