Firefox 技術支援討論區

Hello, Before I updated to version 96, Firefox was FAST, loaded almost instantly, and worked great. Now, it takes 90 seconds to load and even longer to open a link. I can hear the HD seeking constantly only when Firefox has loaded. Using Win7 64bit, HP Envy tower with core i7 3.2 Ghz, resource meters: CPU almost zero, memory about 25%. Thanks Steve

Firefox is showing images with different colors. I tried changing gfx.color_management.mode pref to 0 on the about:config page to disable Color but it did not help. Please advice

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For a few weeks, Firefox keep crushing unpredictable, at the background, or when I am typing things. Anyway to prevent it?

Looking at report, they say EXCEPTION_BREAKPOINT

Why Do I always have to press the "Close Firefox" button when re-opening Firefox immediately after closing it? Should automatically close the Firefox Windows processes without asking me first! Is there an option that I missed in Settings that stops this from happening?

Ever since upgrading to windows 11 firefox developer edition will not work for me at all.

I have reinstalled it multiple times now and every single time its the same thing, after a fresh install I can open the browser, use it once, close the browser and then it breaks and I am unable to use it again - sometimes i cant even open it up again it creates a background process in the task manager but never appears.

• - None of the tabs will load anything at all including any of the settings pages or debug/troubleshooting page (about:<page>) - its like it doesnt even attempt to load anything its completely unresponsive
• - Clicking on any buttons in firefox/options menu do nothing
• - If i close it i see between 2-10 firefox processes appear in my task manager which i have to go through and end each task before i am able to open the browser up again and even then that doesnt always work.
• - Because it opens a bunch of processes when you close the browser and this prevents it from re-opening it is not possible to put it into troubleshooting mode
• - Even after a fresh install (described below) after re-installing the browser it always opens for the first time with a message saying that 'I have reinstalled firefox would i like to refresh the browser' with a button to refresh - If i click this refresh button it instantly breaks it

In order to fix this I have to completely remove firefox from my machine including:

• - Everything in my users folder
• - Everything in program files/programdata
• - Search my C:\ drive and remove all traces of mozilla/firefox i can find
• - Clear all temp files
• - Run a disk cleanup
• - Restart my machine

Before i can attempt to install firefox again. If i dont do this after i reinstall it opens firefox up in exactly the same state it was in before i uninstalled it, same tabs open & completely unresponsive.

Please restore my business email address [email edited from public] @raycarter.us so I can get my email. This link was on Firefox until a few days ago then it just disappeared with no explanation. Send your answer to this request to [email edited from public] @yahoo.com

Hello, I'm encountering multiple crashes from firefox per day. Even after refreshing it twice.

I've sent in multiple reports as well. Not sure if they can accessed to troubleshoot.

I feel like it's video related? It only started doing this at about the time I started using a TV as a second screen. There isn't a real strong correlation with the crashes. Sometimes Youtube, Messenger, Reddit, it acts very stubborn to load different pages I click on google and then crashes. The page will be missing usually when I reopen firefox as well.

I've attached an image of a recent crash. I don't always get these error messages either.

Appreciate some help.

When on msn.com, newsfeeds often go blank and a message at the top of the page reads, "This page is slowing down Firefox. To speed up your browser, stop this page," and there's a "stop" button. I've been having this frequently the last few days and had never had it before. How do I make it go away? Thanks.

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it downloads. but I'm not able to download the images. I don't know since when it started happening or which version because my Firefox browser is on auto-update.

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows that ask for me to select the application to open the link.. When doing this the only option have I have is System Handler and Choose Application.. Neither option is helpful.. This did not happen with firefox packaged with .deb .. I am assuming that this deal with snap sandbox security.. I later read an article

I did a little reading and came across a link https://ubuntu.com/blog/how-to-snap-introducing-classic-confinement

Which instructed on how to create a snap with --classic confinement.. I am not sure if this will resolve the issue that I am having .. But I didn't find that I could install firefox snap with the --classic option.. I am not that familiar with snaps so I could be completely off but wanted to know if someone could look into it..

I would like to add an image but it doesn't seem like firefox will allow me to on this page. (Browse is not opening a window) Also copy and paste didn't work

When I close FF seems to close correctly I can close all programs then shut down the laptop But when I restart the computer then start up FF, Fire Fox tries to reload the last Browsing session. No crash had happened and I always start a new session. The message that I receive has been clipped and attached. I have tried to close using the x at the open tab and the x at the top right corner I get the same results.

Gerry

Hi all, for the past two days or so my Firefox has been crashing very often. It seems to have started out of nowhere as I did not change any settings.

I have tried:

Refreshing Firefox Uninstalling and reinstalling Disabling and removing all extensions Running in troubleshoot mode Disabling themes

Yet it still crashes - usually when switching tabs, but it often crashes on it's own while I'm not even doing anything.

Any help would be fantastic

I am on an iMac running High Sierra 10.13.6. For the last couple months whenever I try to close Firefox it either crashes or I have to force quit Firefox to make it quit. But on restart tabs have been restored, or I have been able to bring them back using "restore tabs".

Two days ago my wife was using my computer (I was out of town) and when she finished she tried to turn off the computer. She got a message that Firefox was not closing so the computer could not shut down, then a minute later (without her doing anything) the computer did shut down.

I got home todaty and started the computer. Opened Firefox and found all of my saved/open tabs (~25) were gone. No "restore tabs" option available.

Is there any way I can locate and restore the missing tabs? I've looked through some posts in Support, but all of the crash issues I found were of a different type. And it would also be really nice if I can get Firefox to close normally again. Are there any plugins that commonly cause this kind of problem?

Thanks in advance for any help!

Tom

As of today.1-22-2022. no page or app will load. I have been using duckduckgo on Firefox for years with no problem. An update yesterday 1-23-2022 took place, now all i get is a blue dash in the tab moving side to side, but no loading. Does Firefox have a technician Who can contact me? Waiting for another user is not acceptable.

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, WashingtonPost.com, and the Firefox support page.

OS: Windows 11 Hardware: Dell XPS 13 9310

I have turned off the automatic acceleration feature per help article suggestion.