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Get virus/spywae msg when trying to access file online from trusted site

I keep getting this error message: Virus/Spyware Download Blocked Download of the virus/spyware has been blocked in accordance with company policy. Please contact your s… (閱讀更多)

I keep getting this error message:

Virus/Spyware Download Blocked

Download of the virus/spyware has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.

File name: abcrs.resources.ca.gov/guidelines/guideline_655.pdf

brettgbaker 於 15 小時前 詢問

FredMcD 最近回覆 於 12 小時前

Sign up for FireFox forum

How can I sign up for Mozilla (firefox) forum? I have an account, but won't recognize my credentials. They ARE correct. I try to set up a new account and the security que… (閱讀更多)

How can I sign up for Mozilla (firefox) forum?

I have an account, but won't recognize my credentials. They ARE correct.

I try to set up a new account and the security question "how many letters in Mozilla" doesn't work. The answer is 7, but says it's wrong. WFT?

Help w**********y@gmail.com

fl4321 於 1 週前 詢問

cor-el 最近回覆 於 18 小時前

Firefox Update destroyed all of my Bookmarks, Windows, etc. Years of work! What can I do?

Firefox had been telling me I needed to do an update for a couple of weeks. So like a fool, today of all days, I said yes. But I did look at what the update was going to … (閱讀更多)

Firefox had been telling me I needed to do an update for a couple of weeks. So like a fool, today of all days, I said yes. But I did look at what the update was going to do to make my final decision. It looked good so I said OK.

What it actually did was download the complete app and ask if I wanted to keep the old version as well. So I kept the older version (which had been up to date to this point) and opened the new one. It appeared to be totally "plain vanilla" with none of my bookmarks or windows, etc. I looked for my Bookmarks and all it had was some of my bookmarks from the Bookmarks Bar, none of my tons of years of important and properly organized bookmark folders.

I immediately quit, rebooted my computer, and went back to my older app - remember the one I did say to keep - and I got exactly the same behavior from it. I then completely trashed the "new" version and rebooted my computer again . . . then tried the older version . . . but that time things got worse. I did not even get the old Bookmarks Menu bar.

I then rebooted and went to my backup, brought back the copy from my last backup a month ago, and tried to run it. This time I got a message saying that opening the older version could destroy all my settings . . . but I did not care as I would rather go back a month ago than be where I am now! However, it would not allow me to open the older version because of the possibility of destroying . . . nothing!

HOW do I at least get back to my older version that would have probably 90% of my older Bookmarks/Folders and settings? I have that older copy and a full backup of my HD . . . but I do not know what, other than the Foxfire Application I need to look for and replace on my system. I assume there are some files stored in System folders that I need to replace, but I could not find them as I can't find anything in the Library or System directories that are identifiable as Firefox files.

All help appreciated . . . guess there will be no Cyber Monday shopping for me!

Thanks!

kfairey 於 22 小時前 詢問

FredMcD 最近回覆 於 20 小時前

Deleting History

Recently, I have been unable to delete Recent History either from the tool bar at the top of the screen or from Preferences. This is an older iMac for which Firefox is u… (閱讀更多)

Recently, I have been unable to delete Recent History either from the tool bar at the top of the screen or from Preferences. This is an older iMac for which Firefox is up-to-date. What is odd is that I am able to delete History when I use Safari as the active browser. I prefer using Firefox however, so what is wrong and how can I fix it?

rgren1 於 20 小時前 詢問

FredMcD 最近回覆 於 20 小時前

"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (閱讀更多)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

box37 於 2 天前 詢問

FredMcD 最近回覆 於 2 天前

Facebook is glitching due to Firefox browser

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my… (閱讀更多)

Hi! For several days I've been unable to check notifications and click emoticons on FB. I just spoke with a tech who checked other browsers (Chrome, Safari) as well as my phone and I was able to do both with them all. But I still can't in Firefox. I've checked to make sure I'm updated, and I am. So she suggested I reach out to you. Should I try uninstalling Firefox and re-installing? I'm assuming I'll lose my history? Thank you!

tea4thee 於 5 個月前 詢問

Trainmanhowe 最近回覆 於 3 天前

Constant Firefox tab crashing

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you t… (閱讀更多)

So, for some starting from last week, my tab has been crashing like crazy. It doesn't really matter which site I am on, though YouTube or some other site that takes you to a specific login window will crash more often.

For example, there is a site from Naver, whenever I try press login, a window for the signup will popup and then immediately crash. I can't even type a single letter on the login screen.

YouTube has also been a problem whenever I try to watch some videos. I sometimes have to refresh up to 10 or more times to make it to work.

I've tried the safe mode and the problem still persists. It seems like other browser is having some similar problems, so I am assuming there is something wrong with my hardware, but I don't know how to pin it down.

Can someone help me with this problem?


Support ID

bp-22b6355b-a119-44b2-a405-d5cd22160331

skypasser 於 4 天前 詢問

cor-el 最近回覆 於 4 天前

Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (閱讀更多)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

ape 於 5 天前 詢問

FredMcD 最近回覆 於 4 天前

Readers View issues

With some websites, when I click on the Reader View, instead of seeing the text from the webpage it shows me what is clearly a privacy disclaimer. (See attached screens… (閱讀更多)

With some websites, when I click on the Reader View, instead of seeing the text from the webpage it shows me what is clearly a privacy disclaimer. (See attached screenshot.) Why is this happening, and what can I do to fix it?

randomtitle 於 1 週前 詢問

FredMcD 最近回覆 於 5 天前

LOST my Firefox 63.0 !

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I dec… (閱讀更多)

I've been using Firefox 63.0 for quite some time and had dozens of websites open. I referred to these websites frequently. After checking some emails this morning, I decided to RESTART my laptop. It turned out this was a HUGE mistake!! When I went to "Recent Items" as I usually do to find the Firefox link, the only version available was 70.0.1. Not only was 63.0 NOT in "Recent Items" I could no longer find it in my Download logs. I had chosen NOT to begin using version 70.0 because there was no mechanism to move my open site from 63.0 to 70.0. HOW DO I FIND AND OPEN 63.0 OR, ALTERNATIVELY, GET 70.0 TO FIND AND RETAIN THOSE SITES I HAD ON MY 63.0? I should note that ALL MY PASSWORDS where required were stored on the 63.0 browser and are NOT present when I use the 70.0 version!!

mbmfinancial 於 5 天前 詢問

FredMcD 最近回覆 於 5 天前

Find site that has closed

When I'm using Firefox, I'll click to a link on a website and it takes me to another page. If for any reason, I close that page, I can't get back to the original website.… (閱讀更多)

When I'm using Firefox, I'll click to a link on a website and it takes me to another page. If for any reason, I close that page, I can't get back to the original website. Shouldn't it show up as recently closed? Where can I find it?

fl4321 於 1 週前 詢問

FredMcD 最近回覆 於 5 天前

Installation on Macbook M1

Firefox can not be installed on Macbook Air with M1 and Big Sure, installation can onely be done temporarily. Each time, i want to start Firefox i have to install it agai… (閱讀更多)

Firefox can not be installed on Macbook Air with M1 and Big Sure, installation can onely be done temporarily. Each time, i want to start Firefox i have to install it again. Is ther any solution? Thank you.

pesch0709 於 6 天前 詢問

AliceWyman 最近回覆 於 5 天前

firefox presents a unique problem when entering password on retail site

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another… (閱讀更多)

When I try to sign in to Amazon using Firefox browser, the password box already shows an apparently infinite password entered. It is impossible to delete. Using another browser, Chrome, there is no problem.

google553140 於 1 週前 詢問

FredMcD 最近回覆 於 6 天前

Series of issues with developer tools

Hi, I have several issues with my FF that it's unusable for development. I'm giving it a third chance as I really want to keep it. - CSS is not listed in the network tab … (閱讀更多)

Hi,

I have several issues with my FF that it's unusable for development. I'm giving it a third chance as I really want to keep it.

- CSS is not listed in the network tab - JS cannot be opened in debugger - Source maps partially or fully stop working (e.g. in CSS for some elements it shows the source, for some don't) - Disable cache in network checked still loads assets from cache

Not all issues from above happen at the same time. Restarting the app, refreshing the profile or opening in the private window shuffle the issues.

What I tried so far: - Refreshed Firefox (from the troubleshooting information) - Restarted normally (from about:profiles) - Reset my profiles - Tried without singing in to FF account - Deleted the app and reinstalled it

It is a local project running in Docker, but the same project works in Chrome. No changes have been made on my side. I'm a Chrome user and would really like to switch to Firefox.

Damir Korpar 於 6 天前 詢問

jscher2000 最近回覆 於 6 天前

Restore open tabs due to loss of power - MacBook Pro

Firefox unexpectedly quit, open tabs lost when MacBook Pro's charge died. After charging, did restart since Menu button to access History was missing (only menu bar visi… (閱讀更多)

Firefox unexpectedly quit, open tabs lost when MacBook Pro's charge died. After charging, did restart since Menu button to access History was missing (only menu bar visible). It returned, but unable to restore closed tabs (as I've done in the past) - History shows it to be "empty." I've spent hours searching Mozilla Support...can anyone please help? These 8-10 tabs must be somewhere!

DriskillMoody 於 1 週前 詢問

Shivarama 最近回覆 於 1 週前

I do not want to use Pocket. Where is my original Firefox

I opened Firefox and am greeted by using Pocket. No obvious way to continue without activating Pocket? Why? All I want is the original Firefox. If I cannot use it like it… (閱讀更多)

I opened Firefox and am greeted by using Pocket. No obvious way to continue without activating Pocket? Why? All I want is the original Firefox. If I cannot use it like it was before, I have no need for it.

mudratz 於 1 週前 詢問

Seburo 最近回覆 於 1 週前