Firefox 技術支援討論區

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again and look in recently closed windows and the one with my tabs is not there, only little utility windows that are popped up when I log in at the coffee shop, so my recently closed windows are overwritten with windows with no tabs.

So I go to my profile sessionstore-backups folder and copy it to the desktop. I have 6 files, previous.jsonlz4, recovery.baklz4, and recovery.jsonlz4 at around 8 megs in size. I copied each to the folder one level up and renamed them sessionstore.jsonlz4, and each time restarted firefox. All that opens is a blank tabbed firefox window.

There was never an existing sessionstore.jsonlz4 file anywhere I could find, even with firefox closed, this file never appears anywhere I could find it. Searching files with Windows was also unsuccessful.

I feel like I have captured the files with my tabs, based on the date modified, several were from before the crash. Why can't I find a working tutorial on how to restore my tabs? Nothing I've found on the support site works though I follow the directions exactly.

Thanks

Hello, jscher2000

I believe the last communication we had was on July 28, 2022. I had my last message pulled up and now I don't know where it is.

You had asked me the number of Profiles I had and if I remember correctly it was 8 or 9 not all active. The other big problem that still will not go away is attached and I hope you are able to open this attachment. I cannot open Firefox without this message coming up and now it's appearing on other screens.

Can you see the screen below that states "We've made some educated guesses about your current browser". Somehow, my information was changed to OS 8. I have never in my life used that OS, nor I have used 8.1. I have tried to change it back to Windows OS 10, but it seems to prefer 8. How do I fix that problem.

So, I read in an email I receive quite often that Firefox had updated to OS 104, mine did not change on August 23rd and my settings suggest it should have change since it's set to update automatically. I manually updated a couple of hours ago.

Now since I'm updated to OS 104 is there anything I need to do to make sure that the previous update isn't going to mess up, like it usually does, or do I need to uninstall something or another, do some magic tricks, or stand on my head?

I would appreciate your continued help. I have no idea where the email that I sent to you regarding the number of profiles I have, but I did see it as I was try to slug through this system of emails trying to find you and your last response to me on July 28th. If you can find that you will also find my answer to your question.

Thank you, Rhonda

Windows Edge has taken over as my browser. How do I get firefox to be my browser by default? I have tried many times but the box to delete windows edge is greyed out. Please help

I'm just reinstall my windows 8. But, i don't know why the firefox appearance are weird and difficult to used because of the appearance. What should i do? Nb: It looks normal on "troubleshoot mode".

I really like & trust Firefox ! Would like to know about all the privacy settings I should have & probably don't ! Doubt I have updated much as I should have recently. Would appreciate any assistance. Thanks, Firefox !

i get 'server not found' and 'try again' window when trying to access sites and even within sites if i manage to get on - after several 'try again' clicks

could this be related to recently installed fibre optics or do i have a virus - my anti-virus protection is bitdefenders

Webroot keeps popping up and I would like to disable it because I don't need it now. I am using Total AV and I don't want anything to interfere with that. Please let me know. Dennis [email removed from public]

Created - Boomer With A View September 19, 2013 there are 2 Facebook accounts one is my original account the other is fraudulent and I can't recover my account or my blog account Boomer With A View. I just don't know where to go for help. No one ever helps me to get my account , friends, groups, messengers back. Please help me or tell me where to go to get help. FB does NOT help although there are 2 accounts with the same name. E.F. Coleman, Thank you.

Have a problem to use Mozilla / Firefox as my main browser for all email and web browsing or all activities. Tried to go into "setting" to "recall the browser" but unsuccessful

Few days after installing a strange border started appearing around the app unless I'm in full screen which I don't like to use. What's happening and how can I stop this?

I upgraded my video card in windows 10 64 bit. The card lets me connect through HDMI finally. But Firefox won't display as before. It now looks like the version of Firefox for my linked cell phones after trying multiple restore efforts. Did Firefox change so the desktop version looks like it was made for my phone? I linked my phone and it seems to have overwritten my desktop settings. Are they recoverable, as in older recent backups of my data still saved somewhere on your server? Thanks much!

Win8 OS is not working properly: power off function will not work,have to unplug to turn off; unable to access OS section that allows to access devices,files,etc. and problems adding up.

After update to 115.2.1, FF crashes at startup for one User, but not the other. FF Safe Mode also crashes (SHIFT key). I tried running the 115.2.1 install on the problem User, but it also crashes right after completion. The second user is handicapped, so I have yet to try to uninstall/reinstall because FF runs on her User and I hate to screw things up so that she is locked out.

• • • JUST NOTED - Chrome also crashes with same NTDLL error (same DLL version number). Did the FF update do something with the NTDLL file?

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	115.2.1.8655
 Application Timestamp:	64ffdc5f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.2.9200.17581
 Fault Module Timestamp:	5644f0f7
 Exception Code:	c000010a
 Exception Offset:	00000000000e1e80
 OS Version:	6.2.9200.2.0.0.768.101
 Locale ID:	1033
 Additional Information 1:	ac05
 Additional Information 2:	ac0507478d1c5bd693cfc4fe3987e900
 Additional Information 3:	ac05
 Additional Information 4:	ac0507478d1c5bd693cfc4fe3987e900

Today I downloaded the latest Firefox upgrade and got a flaming orange toolbar which is difficult to read. Troubleshooting the issue by browsing the internet, I tried several things I don't remember, and also clicked on the DuckDuckGo privacy tab when that option came up. I was unable to change the color of the tab but then suddenly got a gray screen with all gray tabs. There is no color.

It is not a Microsoft issue, as I have tried rebooting several times and always get a color screen at the reboot. But when the page starts loading, all the icons are gray. I tried a system restore but after a long reboot got a message that the restore was unsuccessful because apparently blocked by my security software (Webroot). The advice was to temporarily disable Webroot but when I go into my apps, the only option is to uninstall and I am hesitant to do that because I don't know if I can quickly reinstall it without having to call Webroot customer service.

At this point I can't figure out what to do. Can you help without my having to reset everything? I always keep a lot of windows open which is one feature I like about Firefox, and really don't want to have to reconstruct all those pages.

I will appreciate your help in solving this problem, which I think is a software issue and possibly related to some things I might have clicked while trying to change the toolbar color.

Hello there,

I have changed my default browser from Chrome to Firefox because of the "v3 chains".

I can´t get rid of the 4-5 px Border around my windows Browser frame. It reflects somehow parts of the onscreen-content... in the images you can see the YT-video that I was watching. It is pretty anoying... I tried some changes but nothing seems to work. I use the dark-theme in Windows-designs and dark theme in FF-Themes..

Yeah, it is one of these very little things that makes me wanna cut my screen with a chainsaw on the edges. Does anyone have a fix 4 that, plz?

stay borderless.

Firefox has been updated on my PC at least 100 times. It ALWAYS brings up the screen asking me to verify if thiis program can make changes to my computer, Why? Is v 102.1 the latest? I don't know I see other comments about other versions.

And so many more issues I am about to pull every last hair out of my head. I don't even know how your Bookmarks work, nothing like I've ever seen. And, why does Firefox Browser open in different pages, sometimes. I'll have 2 rows or 3 rows of add-ons. Sometimes the font is so tiny I cannot read it, other times it's just fine.

I know what you are going to do. You'll give me some instructions with words that mean nothing to me. Then you'll provide articles I can read, and they mean nothing to me either. I AM NOT an IT person. I just want to turn on my computer and have it work properly JUST ONCE! Wouldn't that be great, then maybe twice in a row!

I thoiught i would be happy with Firefox, but I'm not. Just like I'm not happy with Windows platforms from 7 onward. Instead of making things easier for the everyday user all you do is make things more confusing and complex. I read some of the questions on this website and I don't even know what they're talking about.

I just want Firefox to WORK