Firefox 技術支援討論區

Hi...

When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark onto the toolbar.

I have tried 500 billion different thing with no luck - for instance:

• Refresh
• Reset toolbars to default
• Reinstall and complete deletion of profile etc.
• Diagnostic start with extensions disabled

...and probably a few hundred other things, but the problem reappears every time.

I'm using sync, so every time I've deleted/cleared etc., I log back in to sync and it syncs back bookmarks. Everything is great until I close the browser and restart it - then the bookmar toolbar is empty and unresponsive again.

The problem appeared recently - probably within the last 1-2 weeks.

Please help. :)

Best Regards, $Øyvind

Hello,

I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few.

However I still have the logins-backup.json on my main computer with everything inside. However when I replace the 'logins.json' by the content of logins-backup.json it's always reverted.

How can I replace all my passwords with the logins-backup.json content ?

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com

So i have been doing some research on a topic and had tons of tabs open in private tabs (I have this bad habit to start researching on some topic in private windows coz more user access this laptop ) , i had to note down all the info but then suddenly the firefox browser crashes and i lose all my tabs .. is THERE ANY WAY TO GET BACK MY TABS OR ATLEAST THE LIST OF THE SITES SO I CAN GO BACK ON THEM TO RETRIEVE SOME INFO ???

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I can't.

When I try to log in and sync I tried logging in on the Mac with my account credentials from the Windows PC (my username and password from there). I don't have 2 Factor Authorization turned on in the Windows Firefox installation. However, the login attempt on the Mac immediately asks me to enter a security code without telling me where in the world I would get that.

It does say to open my authentication app and enter the security code it provides. I had no such thing. After some searching, I figured I had to install an extension. I installed authenticator by Mymindstorm.

I tried following the instructions but there was no QR code to scan and I had no idea from where the code requested would come. It appeared I had to add a Certificate Authority Secret Key but again I couldn't figure out from where and all documentation and instructions were useless and uninformative to me.

I resolved to turn off 2FA if it somehow were automatically installed in the Mac instance of Firefox. I again couldn't figure out where you do that. I saw instructions but found nowhere in my Settings anything about that.

I'm baffled. Isn't there some easy way to do this? My Chrome settings and bookmarks are accessible no matter from where I install and use it. I have Chrome on my Windows PC and I can also access all my bookmarks from opening up Chrome on my Mac. Why is this so difficult? Can anyone give me the simple solution that actually works?

Even on my Windows PC where I am logged in to my Firefox account and I have my bookmarks that I want to access on my Mac Firefox, when I open the Authenticator extension it says no accounts to display. I follow the link to "add your first account." The instructions are mind-boggling. There is no QR code to scan. I go the to Mac and sync to log in. It asks for the code, but there is no code either to scan or to install manually. The instructions to add the code manually are even worse -- that CA creation thing referring to a Secret Key somewhere supposedly being provided to me. WTF?

I'd just shut it off completely if I could.

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying to work in the application. This occurs intermittently. Internally, our code does returns you to the home page when the session variable is null. I am able to replicate this problem. It occurs all the time when I turn on strict privacy. But with strict privacy off, it still occurs, although not on every page, all the time.

I suspect Firefox because testing with Chrome and Edge give no similar problem.

Thanks for any ideas on this. Terence

I just switched back to Firefox and found that now when you download a file, you have to click on the little arrow next to the status bar to see the downloaded files.

I much prefer the way Chrome handles this. Whenever you download a file, it automatically shows a bar at the bottom of the screen showing the file progress, so you can immediately take actions like cancelling, or navigating to the file directory.

Is it possible to have Firefox display the downloads window automatically whenever you download a file?

Thanks! -Alterius

Hello,

I've identified a 1-2 seconds jank when I open a page containing a .webm player. This was a trial and error kind of thing but eventually, I realized that was the common pattern among the pages that were giving problems.

I ran the profiler and it's very clearly visible when the problem arises but here my knowledge of Firefox and its tooling falls short and I don't know how to find the root cause of the issue, that probably is not an extension since it appears on different Firefox accounts and in incognito mode.

When I go to settings > applications > content type, why can I not find .ics files? When I previously opened .ics files, I could open them directly in Outloook. After a Firefox update, I am now forced to save the file, then open it, and then it will go to Outlook. Please either go back to the old browser, or add .ics files to the drop-down menu so the .ics files work as they used to. The "help" that already exists online does not help me at all because my browser does not give me the .ics file option

Hi all,

I'm having a pretty frustrating issue that I've been trying to troubleshoot all morning with my bookmarks toolbar. I've made sure the toolbar is enabled, changed my theme, used multiple workaround on this forum and others, refreshed and reinstall Firefox to no avail. The only thing I noted was after my first refresh of Firefox my bookmarks toolbar was present, but when I closed firefox and reopened it again it was gone.

Thanks in advance.

I am trying to upload a file to my accounts online software. and I am getting the above message. I Every month I upload files and this is the first time that this message has appeared.

Right shift does work and opens a private window, but left shift does not.

The issue persists in safe mode/troubleshoot mode. I don't have permanent private browsing mode on. I can still open private windows by clicking on the "New private window" option, if that's of concern.

Troubleshooting data is attached.

Thanks for any help!

Hi

For some reason i have to format my PC, so i took firefox profile backup "a4bbv2q5.default" and after reinstalling windows and firewall I copied the content of a4bbv2q5.default to new profile "n9pw9oja.default-release". But as i start firefox the important files get renamed "corrupted" and a new file replaces, hence my restore of old profile is not completed. Screenshoot for reference.

Please help and assist.

Today I visited this site/link:

https://www.softpedia.com/dyn-postdownload.php/7c321308b9a583509e380a009fee069c/625fabdf/394a/4/2

To get some file searching software. To my surprise the file just autodownloaded. I tried it out several times and it autodownloads everytime. I still get asked if I want to download on other sites. So whats happening here and how do I make it stop?

I'm helping my elderly neighbour. She sought help because she can no longer login to her online banking account in Firefox. The problem is confined to Firefox. If she uses Edge, she logs in without any problems.

She is using Windows 10 pro 64-bit.

I have an account with the same bank and when I tried to login to my account I received the same error.

I attempted to uninstall Firefox and was prompted to Refresh Firefox instead; this I did and it took some 15 minutes to complete the refresh process. But still the problem persisted.

I then uninstalled Firefox; downloaded the Firefox install package and installed it. This also started a Refresh process which this time only too about 10 seconds. However, still the failure to login to the bank account persisted.

The bank error code is CA_500.IDP_402 but this does not provide any clues to the cause of the problem.

Of course, she could just switch to using Edge but she is familiar with Firefox and would rather not chnage browsers.

Are there any suggestions to investigate and resolve this issue?

I just installed FF 99.0.1 on a new Windows 10 H1N2 install on my portable. If I have Restore last Session enabled, FF will correctly restore all tabs, except pinned ones. They no longer show up as pinned or regular tabs.

On other machines I have, same windows version, same FF version, pinned tabs survive restart as pinned tabs on the left side of all tabs.

I've looked high and low in options for anything that modifies pinned tabs behavior, and read various help content and such, but no clue. The only thing I think of is that on my portable this is a new system install, and on the other machines there have been many updates of OS and FF over the years.

Does this ring any bell with anyone?

Thanks.

--Bill Blue

Hello there, I somehow recently managed to delete my account by accident and I'm wondering whether it's possible to restore the sync data left behind, I have access to the recovery keys if required and can attempt to provide any information requested about the account. Not sure if it is even possible to restore the data using this method but it's worth a try at least. Appreciative of any assistance with this problem, thanks again :).

Of necessity I've changed my email address. My earlier, saved, Pocket articles remain accessible if I enter the name of my previous email address & password but, as the address is now not sustained, I cannot add to Pocket. I wish to be able to add new articles to Pocket using my new email address, but not lose those articles already saved. I see that I can create a secondary account, but have not been able to establish whether this 'wipes' Pocket articles saved previously. Your help would be appreciated.