Firefox 技術支援討論區

The image below are the details of my google account activity taken out from Google. The ip addresses in red I have hidden as they are my real IP. The rest of the IP's are not mine, and with a quick iplookup it directs to Sverdlovskaya oblast' in Russia. Now I dont think I used a russian vpn but there is a possibility I made an error. But what really strikes me here is the Firefox versions. At both the points 1 and 2, marked in blue. there is a change in version, in fact a downgrade from 100.0 to 96.0. How is this possible? I cant seem to find an explanation. And then it jumps back up to 100.0. I also another timestamp where it downgraded to 96.0, and then came back to 100.0 . I'm really worried about the possibility of a hacker on my computer. If someone can find an answer to this it would mean a lot!

hello why can there not be a simple way of getting your passwords back after and up grade has lost them why is there not a simple restore button that allows novices like me to just press and reinstall , with out going through the ends of the earth on firefox todo this ? open this file then open that file, lose what has been saved and replace with another file, it is an impossible way to do this for a novice on firefox , with out paying a lot of money to a tech guy that will take a couple of minutes to do but that will take a novice months and not get it done in the end,

I manage two W10 PCs, each with FF installed and fully updated (v100.0). Firefox on Windows has the following bars at the top: 1) the title bar (Firefox…) in Windows style, 2) the edit bar (File Edit History…), 3) the tool bar (customised: eg. Home, Go back, Go forward, Reload, Show Sidebars, Download, Print…), 4) the browser tabs bar containing the open tabs containing a website page.

The problem is that on one PC, the browser tabs bar comes right after the edit bar.

I can't find how to change this, since the solutions are too old or unclear. Please, help.

Over the past few days FireFox v. 99.0.1 had been non-responsive on a tab.

Got to the point I had to close FF and tried to use cCleaner to clear cache/history etc.

However cCleaner could not proceed as it claimed FF was still open.

Using Windows Task Manager I found FireFox was "Suspended" (screenshot 1)

I then terminated the task - so cCleaner could proceed.

Then FF appeared to work OK. Until the next time....

It just happened a few minutes ago closing FF - using cCleaner - once again FF was "suspended" and had to be terminated in Task Manager.

On FF help it said Update to version 100 which I did BUT the update got stuck on the FF Update - for several minutes (definitely over 10 mins) so I had to terminate the FF Updater using Windows Task Manager (screenshots 2 & 3) again used Task Manager to terminate that.

FF appeared to open OK even showed the version 100 What's new tab.

BUT when I used FF help to check version I got Restart FF to update to version 100 (screen shot 4) Perhaps the last might temporary due to terminating the what appeared to be stuck Updater, but it was worth mentioning.

PC details: OS Name Microsoft Windows 10 Home Version 10.0.19044 Build 19044 System Model HP Pavilion 590-p0097c Desktop PC System Type x64-based PC Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808 Mhz, 6 Core(s), 6 Logical Processor(s) Installed Physical Memory (RAM) 8.00 GB

Any help appreciated.

Thanks,

Vincent

My tabs keep disappearing. I have multiple tabs open but some of them just disappear for no apparent reason and I can't bring them back. I'm not in full screen mode and not toggling with the F11 key. Firefox is up to date and I've tried restarting my laptop.

Hello,

I use FF with the setting on start to restore the tabs of the last session.

Now I need a specific tab active/focused on start. (It is a WebRTC for our phone system and if it not focused at start ring tone will not be played)

Is there a way to start with my last opened tabs restored but this specific tab active and in selected/focused.

Pinning this tab seems to load it but WILL not play a ringtone without clicked first. If I end FF with this tab active and therefore the tab is active on next start the ring tone will be played.

But knowing me I WILL forget to click on this tab either on start or before ending FF.

Regards

Suddenly anytime I use youtube or gmail it loads very slow. I have tried flushing dns, reinstalling firefox but no matter what it just hangs and doesn't load. For example I'll click on a youtube video and it will say I'm offline or on gmail if I try to compose an email it says to retry because it breaks.

hi,

i'm using FF (version 98 at the moment) to print local files. It is key to me to edit header and footer for each print! the only solution i found so far to edit them at all, is to go to about:config and for example search for print.print_headerleft. Besides that is not usable at all, it simply doesn't work! The header and footer remain the same. Please tell me how can i change header and footer?

If you delete the, in my opinion much better "page setup", why don't you include all it's funktions in the new print dialog?

another problem is the size of the new print preview! it's much to small! make it resizeable please.

Or just give us back the "page setup". That would be a big advantage over chrome and edge, which suffer the same printing problems.

Thanks

I wanted to print out an order placed online but could only print part of it.

The order took up about 1.5 pages when displayed in Firefox, but I could only print the upper 2/3 of it. That’s all the Print Preview displayed. It was cut off at the bottom. There was no option to print the missing lower third or a second page.

I can scroll Firefox to display the lower part but Print Preview still shows only the upper part.

I can change FF’s scale to 80% in order to show the whole order on the screen, but Print Preview still only shows the upper part.

I can scale Print Preview to 70%, but then it’s difficult to read.

I don’t recall having this problem with earlier versions of Firefox.

How can I print my order on 2 pages so that I can read it?

Hi

This problem still occurs, this time it took about 3 days before it reoccurred. I'm having a problem that appears to be linked to syncing. I can clear it with "Refresh Firefox...", but then it will come back in about 2-3 days. Deleting my profile didn't help. The original problem description can be found at the link: https://support.mozilla.org/en-US/questions/1355876?utm_campaign=questions-solved&utm_source=notification&utm_medium=email#answer-1459234

Are there logs I can review or collect?

Thanks.

Roe

There are a number of old threads regarding this and having worked through them it is still unresolved. 1) I have cleared cache/cookies 2) I have disabled all extensions 3) I have turned off tracking 4) I have tried in safe mode - still the same.

This is not just on one website - it is on ALL that have Facebook feeds. It is NOT just on my laptop - I have asked others to try - they have the same result - blank page. ...so please don't suggest re-installing Firefox!!

An example is: https://dragonsdensoftplay.co.uk/News-Events/news-events.html

The feed works ok in other browsers.

Thank you

Hi!

I am not sure, if Mozilla is the reason, or Facebook is the reason. But since I can't get any help from FB, I'd like to check also here.

At first, I thought that the problem is on my side, since I am using ICC profiles and maybe I did something wrong. But It is not the problem on my side. I tried with an original jpg file, directly from my camera.

So, when I upload JPG to the Facebook, color of the image changes. This happens only if I publish it directly to my FB wall. If I go to FB "publishing tools" (on FB pages), everything works normal. If I upload the same photo via for example Chrome or Vivaldi, everything works, even if I upload directly to the FB wall.

So the problem occurs only If I upload from Mozilla (I have latest version 100) to the FB wall. Not via "publishing tools" on FB page. But problem is the same if I publish on my FB business page wall. So I assume that the problem is on FB side, that somehow renders files differently then via their Publishing tools. But I am allowing that Mozilla does something to them via the interface.

There must be some problem with Mozilla too, since all images work OK with Chrome or Vivaldi. So, something in relation of Mozilla - Facebook wall.

Currently I just use Chrome for uploading to FB, but I don't want that.

Not sure what to do now. FB does not reply, maybe Mozilla can help or check? I attached a sample photos, to see difference. Here is my Mozilla gfx.color profile too: https://i.ibb.co/CWRHWnh/6.jpg

Since about 2 weeks ago many AOL attachments are not opening (pdf.s are but others eg Word not). I have read thru' previous messages on this (in 2021) but turning off enhanced tracking has not fixed it. My attachments open in Edge and Chrome. Like others I would like to stay with Firefox but cannot live with this problem. Help please

Please turn off the download drop down menu that appears every time I do a download...if you cant do that then give your users the option of turning it off or on...

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.