Firefox 技術支援討論區

Hi!

I'm struggling to reach the "https://accounts.firefox.com" website. Problem arose when I reinstalled windows, but I have the same issue on my phone.

--- System info: Windows 10 x64 professional Firefox version: 110.0 64-bit Phone info: Samsung galaxy s7 ---

The first error code I got was: MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE

Fixes that have been tried: 1. a) Turning off firewall + antivirus. Did not work. b) Making sure time + date are correct. Did not work. c) Making sure there are no pending windows (or other) updates. Did not work.

2. Problem due to https being forced. Disabled https forcing in about:config and tried accessing http://*. Did not work.

3. Old firefox version suggested. Did not work.

4. Someone said SSL_root setting needed to be changed in about:config. Did not work. But it did give a new error code: SSL_ERROR_BAD_CERT_DOMAIN

5. Reinstall after every fix. Did not work.

6. All fixes combined at some point. Did not work.

7. Haven't even tried to fix the phone issue.

Help.

Hello. I just set up a self hosted firefox-syncserver on my homeserver.

I created a virtual host on nginx which looks something like this: firefox-syncserver.mydomain.com and have a mariadb database as the backend. In about:config on firefox, I then set the identity.sync.tokenserver.uri to https://firefox-syncserver.mydomain.com/1.0/sync/1.5.

Everything seems to work fine, but I still have some questions which I did not find an answer to online.

   Since I have this public accesspoint for my syncserver now, can not anyone just use it? What stops them from using my url (https://firefox-syncserver.mydomain.com/1.0/sync/1.5) in their about:config?

   What is the SYNC_MASTER_SECRET for which I set to a 256-bit random key?

   When I navigate to https://firefox-syncserver.mydomain.com/1.0/sync/1.5 in my browser, why does it say {"status":"error","errors":[{"location":"body","name":"","description":"Unauthorized"}]}

I would really appreciate a good answer, as I could not find anything good about these points online.

hi,

i recently changed my firefox sync password and primary email. no problems here. everything went smoothly. then went away on a little holiday. when i got back, the browser didn't accept my password. thinking 6 days of sun and heat must've melted down my memory cells, i reset it. unproblematic process. received email notifications about the update. but the same thing happened again. i very slowly and carefully typed the password several times, copy&pasted it, just in case, then reset it once more, just in case. then restarted firefox. then deleted and downloaded it again. still doesn't work.

i can log into mozilla acounts with the new password, so the issue with the browser.

please help! i have years of stuff saved on that account - it would be really tragic to lose it.

thank you already.

(also, i don't have 2FA set-up)

I can't get a email with the code for this new 11 windows pc. Driving me nuts. I was trying to see and look to see if they block some companies to send a email. Not sure y u need the code anyways. We all know windows lies and hates any company like this one. They give enough warnings to the b s. Please try a email me with a code to get around this trash from windows. I can't figure this out. Making me mad. I only use this browser for tons of years. This code thing was a bad idea.

Hello there people. Before we get started a little info on me. I am old, decrepit and broken plus a little bit of a moron. Now we have that out the way here is my problem. I have a fairly old windows laptop running 8.1. I am absolutly certain that Microsoft are deliberately sabotaging it so it will no longer work! Not to much of a problem as my brother has given me a Mac. My problem is when I try to sync things on the Mac. Everything seems to be in a different place or hidden on the Mac. Is there a way I can get firefox to look exactly the same on the Mac as it does on windows?

If you need any more info I will gladly supply it if I can.

Many thanks Mark

Hello,

I recently did a clean install of my Windows 10. I was signed in to Firefox before formatting and had sync enabled for all fields, so I thought that once Windows was reinstalled and I installed Firefox I would get all of my history/password/bookmarks back.

Unfortunately, I've now signed into to Firefox and see none of my history/passwords/bookmarks. Is there anything I can do?

It would be quite devastating as I don't have any of that information anywhere else. I should've done a backup, but again, I assumed Firefox Sync would do that just like Google Chrome does.

Thank you

Due to a massive bug, my computer uninstalled Firefox without warning.

When I installed it back, Sync kept the passwords, which is great, but no bookmarks. Is there a way to get them back?

Thank you for your time

After my PC had a blue screen, I reinstalled Windows. Since I use Firefox Snc, I relied on it. Unfortunately, I had to realize that after reinstalling and successfully logging in to fIrefox sync, all my data is gone. He says that he has successfully syncronized, but all bookmarks are missing as well as the settings.

hi, i formatted my laptop, downloaded firefox, signed in and my old data didnt show up, i clicked sync but nothing changed. all my old passwords are lost and thee is no history before today.

Well title says it all but for more context I have 2 laptops. One of them I am currently using and the other I sold so what I did was I logged out of firefox and did not press the check box that asked if I wanted to delete data. I believe this laptop was synced to my fire fox account.

After logging out of firefox and backing up all my personal files I used windows reset to reset my pc and to completely wipe the laptop of my information so I can ship it out to the buyer. With that said I was wondering if I am able to obtain the tabs from my time using the laptop. When I go to firefox sync I don't see the tabs I had open from my old laptop.

Hello. I have two computers (A and B). the hard drive on the B died and i just had a new hard drive installed. i have installed firefox on B. the sync to my A does not work. firefox asks me to sign in. i sign in with my email address and password for B, this is not accepted. i then try signing in with A's password and that is not accepted either. when i check A's settings, it doesnt allow me to add B as a new device. Any help would be appreciated. Thanks

I need access to my other Firefox account. It's an account I have for work and it was created while I was a temp. I got hired on by the company and they disabled my old AD account and that is the email I used to create a Firefox sync account. I don't have access to that email account anymore so therefore cannot receive a verification email to log in. I would like to change the email on that account to my new address. I really need all those bookmarks. We support well over a hundred different services and such, and it would take weeks or months to build up these bookmarks again. I have the login info for that Firefox account.

My sign-in sync panel holds on to two pages. I have cleared history, clicked on them, searched for them in history, signed out, signed back in, searched for sync panel help links -- there they stay. And there I want them gone. Help links address the usual things but not this, to my knowledge. How to delete *that* history?

I've been wanting to reinstall Windows, since my current install has been going for many Years now, and i was wondering if the saved logins i have on my Desktop Browser would disappear with it if i did that? Or does Syncing it keep it on your Firefox account forever?

[edited] @yahoo.com . Trying to synchronize with my computer and i can not get it to work . Have scanned the code on computer ( Ubuntu 22.04 desktop three times & it nust shutsdown. Can you help me synch my browser ?

I've been using FireFox for a long time. My account is installed on two computers. The operating system of one is windows 8.1 (from work) and the other is windows 10. (from home) On December 7 or 8, 2020, my login list was suddenly deleted while I was working on my account with windows 8.1. I turned SYNC back on, but I couldn't get any of my recordings.

When I opened the same Firefox on my windows 10 computer at home, my login list was erased in less than 5 seconds.

I followed all the procedures on your help page. My login list is automatically erased when SYNC is on. I tried many times. It automatically erased my login list that I created from backup every time SYNC is on.

I request your help from Mozilla and Firefox authorities and review my account if necessary. I would like to see and use my November 2022 login list the same way if possible.

Thank you for your support

Levent