Firefox 技術支援討論區

Suddenly I am not able to get to home page ighome. It keeps timing out. When I do a search for it I am told it is unsafe. I have been using it for years!! I did a Firefox refresh and it messed everything up!!

PLEASE HELP!!! I did the new profile. I've lost all my extensions-especially she whole page I had on super start I also lost all my bookmarks. HELP!! I had 150 to 200 very important bookmarks I went to Carbonite and they restored them to my desktop, but they said I would have to get someone from Mozilla put them back. How can I do that? I also had The Saved Password Editor which I reinstalled, but all my passwords are gone.

Refresh firefox caused more problems than it solved. I was shocked at the time that I had to waste restoring my settings.

I believe it may be possible to write a refresh script that does not get rid of all custom settings and bookmarks.

I went to troubleshooting and followed the instructions and my bookmarks were gone. read some articles on recovery but was a little hesitant to follow thru when it said I had 14 files, when I know I have a great deal more.

Im not good on this, i refreshed it, only because you e-mailed me & asked, BIG MISTAKE NOw I don't have my g-mail (copy this page), Instead I have bookmarks,, across the top that I rarely use, (the outlook express e-mail has never worked,) so I rely on that Gmail to send pages, i should have deleted YOUR E mail, this screwed me up, royally

One of my favorite Mozilla extensions is Super Start every time I've refreshed Mozilla in the past I've lost it and had to set it up again. I have my Super Start as my home page and I have the sites that I use constantly all there. I would like to refresh again, but not if I'm going to lose Super Start. If you aren't familiar with Super Start I have taken a screen shot of part of my home page and will add it so you can see what I'm talking about.

Firefox was very slow, constantly showing colour wheel, so tried to use 'Restore Firefox', 'New profile' etc., must have done damage with result that now I have a new Firefox page with no bookmarks, or links, and cannot see how to restore the old Firefox, to go back to what it was before I started messing about.

Home (house) icon has disappeared from search bar and Mozilla home page comes up blank without central search bar and Mozilla mission statement. What do I do to reset to default, please?

For instance when I try to open my LastPass password managing software, it says it cannot find the file. I also now have an "Old Firefox Data" file on my desktop. Is it possible to restore Firefox ?

Hello, I have been having issues with playing youtube videos, and so I tried to see if I could remedy the problem. Well, not only was I unsuccessful, I somehow managed to disable the full screen feature in the process. Without knowing what I did to cause that to happen I had no idea how to undo it, so I tried refreshing firefox thinking that might help. Now I am presented with a box that tells me to choose 1 of 2 default profiles, or I have the options to delete, rename, or create a profile. As noted, I know very little about computers and have no idea which choice to make, or for that matter why to make it. Clearly this is a pretty simple issue, but I am just worried about making things worse at this point. Thanks in advance for any assistance.

I used the "refresh firefox" button because the browser was continually hesitating. The instructions indicated this would save things such as my bookmarks, etc. However, when it was done there are no bookmarks. I tried to restore the booksmarks but got a message it was unable to use the file created when I did the refresh. Needless to say, I'm really ticked off. Any suggestions?

locking this thread as duplicate, please continue at /questions/1104008

I got a prompt to update Firefox, so I updated. Now I can't see any of my bookmarks. Furthermore, the "open menu" icon doesn't do anything at all

I'm using "https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings" which has a refresh button. Pressing it should bring up a dialog box according to the associated text. Does the refresh take several minutes or is there something else that should happen?

Hello,

Because of some problems I am having with Firefox, I refreshed it. However, that made things worse. I noticed that Firefox made an "Old Firefox Data" folder. Can I assume, then, that there is a way to use that old info to restore Firefox? If there is, please let me know.

I looked in your knowledge but couldn't find anything to unrefresh Firefox.

TIA, kk

I was receiving a message at the bottom of my browser suggesting that I refresh Firefox because it was operating slowly. I did so and lost hundreds of bookmarks which I would like to get back. I don't appear to have a file that contains the old bookmarks.

A message appeared saying that Firefox was opening slowly and it suggested that I click a "Refresh" button. I did this and it changed my Firefox layout completely. I very much liked the previous layout with the "Find in Page" choice and box, the choice between opening a new tab or a new window (I prefer windows to tabs), etc. I am going to switch browsers unless there is a way to return to the previous Firefox layout. By the way I downloaded and installed the ESR version and also Firefox 59.03 and with both I got the new, horrible layout. Further the annoying "Pocket" and sponsored pages, etc. material, which I had deleted, returned. On top of this I am mad that the "Firefox is opening slowly" message did not state that clicking "Refresh" would change my entire page layout.

My firefox was running slow so I shut it down from task manager. When I opened it back up i got a pop up saying something about a refresh I wasn't thinking and click yes and it wiped everything off my browser. I tried looking in the options and saw no way to retrieve my data from my account which I thought was suppose to be backed up to my account. Why else would I be syncing to an account. So after that failed. I tried system restore to earlier that day. When I opened firefox everything was still gone. I then went back 4 days way before the refresh. Still firefox bookmarks and everything else was gone. I saw in a youtube video where you can find a back up on you computer and replaced the profile it gave me a error about profile can't be loaded. So I reinstalled firefox and still got the same error. I've tried reinstalling it like 10 times now.

As in the question. I'm having a problem with firefox, so decided to refresh it. But after 5 minutes it just reverts back to my old settings. All my old add ons reappear. Happened twice now.

I refreshed Firefox, now Lastpass and Ghostery don't show up in my toolbar or work anymore (Mac OS 10.9.5). I removed the Lastpass extension, then reinstalled to no avail. Oddly, Adblock Plus is in my toolbar and works fine. Attached photo shows Adblock, but no Lastpass or Ghostery icons in my toolbar.