Firefox 技術支援討論區

It's hard to be polite because of my major frustration with these issues which have been going on way to long...almost a year. It started with an "upgrade"....went backwards not forward in function...when certain emails from places I've subscribed to came thru with no images, just verbal highlights. Clicking on those links to read more ended up with the New Tab thing moving back and forth forever and then I get the note "Secure Connection Failed:PR_END_OF_FILE_ERROR. It did this, the first time, for almost two months and then suddenly cured itself. Next time an upgrade happened I was back to square one. Time line for self fix was a bit shorter, but well over a month. Ditto several more times. I did all the looking and reading and nothing offered helped resolve this issue. More recently...the last month or so...I get ZERO images on incoming emails, regardless who, what, when sends them. For instance, I got a poster, announcing an upcoming art show. I got nothing but blank boxes. Having had this issue with other emails, I've learned that I have to create a forwarded email in order to see any images. I'm still dealing with the inability to open articles, web sites, etc, from and email or other site I'm looking at that may have something of interest. I'm about to pull the plug on FoxFire if this keeps up!!!!

Hello, I listed this is the "Other" section because it involves more than just installation of Firefox. I am using version 97.0.2 and will be installing the most current version within a day or so. I have NO issues with the current version, nor expect any with any future updates I install. With that being stated I will ask my question...

I have a CCTV setup at my home that have the feature of web remote viewing and control. I don't use any other browser other than Firefox...have uninstalled both IE11 and Edge, blocking Edge from being reinstalled. I can NOT use the CCTVs remote web feature because their software is out-dated and I suspect unsupported any longer. I have already downloaded and installed the Firefox required web plug-in but the version of Firefox is TOO NEW. The Software suggested that I install an older version of the 32-Bit Firefox, version 56 or 57 if my memory is correct...

I current Firefox is 64-Bit, installed on the C Drive. Can I install a second Firefox, 32-Bit on perhaps my D or E Drive without corrupting my 64-Bit install and profile? I understand that doing so, and using the older version then there would be a security issue fore prolonged browsing. But, when using this older version to access my CCTV...once done, I would no longer browse with that older version of Firefox. A temporary and quick solution. A 10 minute browsing in a once in a great while exception.

Your feedback and support would be greatly appreciated?

~PB1

Hi, how are you? How is wondering if you know when you change the default browser in Windows? It shows the portable Firefox browser Along with the installed one. How can I remove that from the system? Please let me know Thanks.

GoodDay to you All,

Website with a picture, right-click, save picture as, choosing a directory.... ... and then, normally, if there are already 3 other files in the chosen directory, let's say: house_1.jpg , house_2.jpg , house_3.jpg , and I would start with typing "hou" for a filename, then normally FF would make a "suggestion-list" under the "filename:-box", like: house_1.jpg house_2.jpg house_3.jpg

... and I would be able to click on one of them, and change the name into house_4.jpg.

But, alas, there is no more suggention-list since this afternoon. I can only type a name for the file, and that's it.

Can someon please help me restore this "save-as-suggestion-list" ?

Kind regards from the Dutch Lowlands

Cannot mute any video/audio player on any website in Firefox, also attempting to mute a tab has no effect on audio, which continues to play. For example the audio controls on YouTube do not function. Attempting to lower the volume does not work, nor does attempting to mute the player. I also experience this on Twitter and Twitch as well as any other website I visit to consume video or audio media. This issue is exclusive to Firefox on my system and is not present it Chrome or other Chromium based browsers.

When attempting to add an Ipad to Mozilla vpn I seem to have created a new Firefox account with the same primary email address as my original (all of my profile is unset). When I now login to the account I end up in the new account and cannot access the original. However, when I try and delete the new account the new password is rejected and I suspect it wants the password from the original account - I do not want to test this as I do not want to lose my vpn. I am sure that there is confusion between the new and the old since I cannot set up the new account with the same secondary email address as the old one as it claims a user already has an account with this secondary address.

Any ideas on how I can get rid of the new account, if it is new, or clean it up so that I can restore it to the original ?

I quit Firefox after using it this morning. Then launched it again and now cannot connect at all to the internet. Went through Norton 360 with Lifelock to see if something was blocking the connection and they could not find a solution.

I have a MacBook Pro with Mojave version 10.14.6

Please advise as I do not want to loose all of my bookmarks etc.

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication when entered, just sends me back to login again. A very repetative process whereby the 2 step authentication is not being recognized, thus back to login over and over again!

The process works correctly using Safari

MacOS 10.14.6, FF 99.0.1

Thanks

I am trying to upload a file to my accounts online software. and I am getting the above message. I Every month I upload files and this is the first time that this message has appeared.

Hi, I don't know exactly what this issue is, but I've attached a screenshot of my issue and I'll try to describe it as best I can. Last night, I was browsing a local news website (Fox 10 Phoenix) and had multiple tabs open from that site and others. When I switched to any of the Fox 10 tabs, a little box would pop-up in the upper-left hand corner and it contained 4 lines of my saved autofill entry data (2 email addresses, phone number, and a username). I had never visited this particular site before, and I didn't notice any boxes that Firefox would've tried to prompt me with autofill.

This is the first and only time I've ever noticed this behavior. It only appeared on the Fox 10 tabs and it happened on all 3 tabs. I could select one of the entries in the box and that also made it disappear, but I couldn't find where it was trying to autofill. Otherwise, it remained on the screen until I would scroll and then it disappeared and would not reappear if I returned to the original position. It did reappear if I changed tabs and came back. It was also the same 4 autofill entries each time.

Is this a Firefox bug or anything else I should be concerned about?

Thanks

Updated to 98.0.2 last night or this morning, and now videos that are attached to or included in emails do NOT open/do not play. They worked fine before. Happening in both gmail and Yahoo! mail (sbcglobal.net). [I don't use Chrome nor Edge] I checked the download file; nada. Message from FF is "failed" Other MP4, WAV files etc. open an play fine - but Not if they are in an email

UPDATE 3/27/22 1913HRS. Just returned from my other residence; my wife's PC is still using 98.0 or 98.0.1 and it played the videos just fine. Only difference between our PC's is her's uses an 990x mobo and a GTX 960/4GB video card.

UPDATE 3/28/22 1047a.m. pst. Cannot download anything using Firefox 98.0.2. Just tried to download a short clip; Failed. Video drivers from NV website; Failed. A couple other things earlier but don't remember what nor where they were. Edge downloaded the video drivers just fine (again, had to dl to disc enable to use them.) jonzn4SUSE - did you get my email and have you had any luck ( or the time to do it) finding the problem/solution???

3/30/22, I just did a refresh of Firefox, it did not correct the problem. IS there any "easy way" to roll-back to version 98.0.1 4/10/22: I found the solution on my own after several hours of searching. Open "about:config", click "Accept the risk and continue" button; at the top click/select "show all". Find highlighted "browser.download.improvements_to_download_panel". Change setting to false'bold text' Thank you to the web site Techdows; solution was published on 3/4/2022. https://techdows.com/2022/01/firefox-97-download-flow-changes.html

Of necessity I've changed my email address. My earlier, saved, Pocket articles remain accessible if I enter the name of my previous email address & password but, as the address is now not sustained, I cannot add to Pocket. I wish to be able to add new articles to Pocket using my new email address, but not lose those articles already saved. I see that I can create a secondary account, but have not been able to establish whether this 'wipes' Pocket articles saved previously. Your help would be appreciated.

I was happy to learn Mozilla is so committed to privacy. But the fact it does not allow the "Look Up" feature on Mac's when you get the definition of a work by selecting then right-clicking on a word is ridiculous.

Unfortunately this is a deal breaker. Will it ever be fixed or should I go back to any other web browser that does allow this?

So I like when my Default Zoom is 120% and when coding above 130% or 140% to see code more clear. For Example, here :

https://www.w3schools.com/js/tryit.asp?filename=tryjs_array_foreach_2

When I was Zooming to 130% fonts were still thin as I like and that because I unchecked this option in Language and Appearance > Advanced > Allow pages to choose their own fonts, instead of your selections above. (and the rest of options was default)

So everything was fine as I wanted. After last update of Firefox fonts become bold when I zoom, and I really don't like it… and when I was coding in Console fonts were also thin, but now bold.

Can anyone help me to fix this as it was before ?

I need to constantly copy/paste in my job -- quickly, I do online support -- and the latest version seems to have disabled the right click copy/paste menu. It either doesn't do it at all, or it pastes only the last word. I have to paste single sentences out of other paragraphs, or copy URLs. What's up with the functionality not working? It is a serious problem. I've used firefox happily and almost exclusively for years, but if this continues, I'll have to go to another browser. Fix the problem so copy/paste using the right click menu works for any amount of text from any source.

I need support by phone!!!

All your support answers on the web page do not help.

Many of the answers suggest going to options. FIREFOX DOESN'T HAVE AN OPTIONS BUTTON.

I have donated to Mozilla. If you can't help me, I certainly won't be donating ever again.

I am trying to give height more than 8 digits and and i hover over element using inspect its showing widthx0, upto 8 digit is working fine. Please help me in this issue, or a explanation why its happening like that