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Locking this thread, please continue here: [/questions/1440721] Can someone please tell me how to answer questions asked, in emails to me, receoved from support helpers. … (閱讀更多)

Locking this thread, please continue here: [/questions/1440721]
Can someone please tell me how to answer questions asked, in emails to me, receoved from support helpers. In ~6 emails received so far, my only response option looks like clicking the "Mark It as Solved" button...I can't see how to answer, for example, that I'm using Debian Buster, with KDE. Also, jonzn4SUSE asked me to "see screenshot" of his SUSE distribution, but I can't see that image, nor a file attachment. Thanks again.

lee.hinkleman 於 2 個月前 詢問

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Unable to update Firefox browser

I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled an… (閱讀更多)

I have Windows 11 and the Firefox 124.0.2 browser. I cannot update to the latest version of Firefox. I receive an error message "Failed to update". I've uninstalled and reinstalled the browser, ran the install utility selecting update, nothing seems to work. Please help

Duplicate question, please continue in your 2nd thread: /questions/1445013

rpm3110 於 1 個月前 詢問

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Where are my Inbox emails? They have disappeared

Locking this thread, please continue here: [/questions/1442806] 'All of my inbox emails save for last night's and today's have disappeared. What is going on? … (閱讀更多)

Locking this thread, please continue here: [/questions/1442806]
'All of my inbox emails save for last night's and today's have disappeared. What is going on?

Alanrock 於 1 個月前 詢問

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Autofill passwords/TF codes

Locking this thread, please continue here: [/questions/1446495] Unlike Safari, Firefox doesn't autofill passwords or 2-factor codes. Please implement these features or te… (閱讀更多)

Locking this thread, please continue here: [/questions/1446495]
Unlike Safari, Firefox doesn't autofill passwords or 2-factor codes. Please implement these features or tell me how to get them to work. MacOS 14.4.1 Thank you, Steve

stronick 於 2 週前 詢問

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duplicate web-mail addresses in BT Mail

My ISP is BT (UK) and I have 5 BT Mail email addresses. On the mail log-in page there is a sign-in box where I can choose which email address I wish to open. Unfortunatel… (閱讀更多)

My ISP is BT (UK) and I have 5 BT Mail email addresses. On the mail log-in page there is a sign-in box where I can choose which email address I wish to open. Unfortunately there are several instances of my main email address. Some with old passwords some from I know not where. I need to delete all those except the current one. I have tried clearing the cache and data but to no effect. The duplicates do not appear if I use a different browser, so it would seem to be a Firefox issue.

Bob 於 1 年前 詢問

Paul 於 1 年前 解答

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trying to add a secondary email address to my Firefox Account

I am trying to add a secondary email address (a Zoho email address) to my Firefox account (my primary is a gmail address). I receive the verification code in zoho email.… (閱讀更多)

I am trying to add a secondary email address (a Zoho email address) to my Firefox account (my primary is a gmail address). I receive the verification code in zoho email. I enter the verification code into the required space for Firefox to verify and accept that I am me and that's my email, and I get an error message that the code is invalid.

    I did this twice.  I checked that I entered the info correctly.  I entered the code within the 5-minute timeframe.  Both times I got the same message - the code is invalid.  It will not verify my secondary email address.  
   Very frustrating.

carolynperzan 於 1 年前 詢問

cor-el 於 1 年前 解答

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THETA Crypto Wallet

Hi, I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.the… (閱讀更多)

Hi,

I am trying to connect my device to a web page crypto wallet and get this message/prompt: Windows security Making sure it's you Please sign in to https://wallet.thetatoken.org This request comes from Firefox, published by Mozilla Corporation

Insert your security key into the USB port, I bought a security key but do not know what they are asking for?

Can anyone help......

mike

mike1422 於 1 年前 詢問

Dropa 於 1 年前 解答

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How do I access Yahoo's main page?

I used Speedtest by Ookla. When the broad band was installed, the technician did this without a problem. Today when I tried I was taken to an installation page. After I u… (閱讀更多)

I used Speedtest by Ookla. When the broad band was installed, the technician did this without a problem. Today when I tried I was taken to an installation page. After I used the SpeedTest, then my main page was gone and instead I have a bar of Firefox selected options. I've tried to find how this is done so I can set it back but I can't find it. Please help.

Eric 於 1 年前 詢問

user104147805413306348376805769878442569366 於 1 年前 解答

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Firefox Browser

I am trying to access this web site https://www.wunderground.com/ When I click on this link all I get is a White page! If I use Safari it works perfectly. What must I … (閱讀更多)

I am trying to access this web site https://www.wunderground.com/ When I click on this link all I get is a White page! If I use Safari it works perfectly. What must I do??

hjcruser 於 1 年前 詢問

cor-el 於 1 年前 解答

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linkage through email

Since an update several days ago I am unable to link to sites or email addresses I receive in emails. Serious time waster. Also in some accounts I have had for years th… (閱讀更多)

Since an update several days ago I am unable to link to sites or email addresses I receive in emails. Serious time waster. Also in some accounts I have had for years they don't recognize my password any longer when I try to log in via a link from an email.

nancydragon 於 2 年前 詢問

Dropa 於 2 年前 解答

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Are McAfee LiveSafe (on Windows 11) and Mozilla Firefox with Mozilla VPN (have and prefer) compatible?

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11… (閱讀更多)

New computer, running Windows 11, McAfee LiveSafe came with for 30 day trial. I use Firefox, have since 1997. Just added Mozilla VPN. Old computer ran Xubuntu. Windows 11 needs antivirus because it's Windows. So. How compatible are McAfee LiveSafe and Firefox with Mozilla VPN? What suggestion, if any, does Mozilla have for an antivirus program that will work well for Windows 11 but not mess with Firefox and Mozilla VPN? Thank you.

mwhesapa 於 2 年前 詢問

Dropa 於 2 年前 解答

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Unwelcome pop-up on download

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of t… (閱讀更多)

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of the icons I use for downloading images which is frustrating. If I right click on any of the downloads one of the options is to Clear Preview Panel, so I assumed it was called Preview Panel, but help does not know about that and I can't find how to stop it coming up (it used not to until I did something, I don't know what) It's driving me crazy.

Bazza43 於 2 年前 詢問

Dropa 於 2 年前 解答

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How can i change the order of Search Bar suggestions?

Hi everyone, I would like to change the order of Search Bar suggestions, if possible, because I find the "Firefox Suggest" section's results more relevant to what I usua… (閱讀更多)

Hi everyone,

I would like to change the order of Search Bar suggestions, if possible, because I find the "Firefox Suggest" section's results more relevant to what I usually look for.

Specifically, as shown in the image I attach, when I type, I get some suggestions, and then I can see the "Firefox Suggest" section. Is it possible to change the order and place it above the suggestions?

Thank you!

kolyfotis 於 1 年前 詢問

TyDraniu 於 1 年前 解答

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Firefox 101.0 - YouTube looks different after login to youtube account - Design problem

Hi dear managers, In Firefox 101.0 youtube is like below : [Login] Before Login After login to my account in youtube it looks like this : [Login] After Login … (閱讀更多)

Hi dear managers, In Firefox 101.0 youtube is like below : [Login] Before Login After login to my account in youtube it looks like this : [Login] After Login I checked it with another account - same problem. What is the problem and how can i fix it?

duplicate of https://support.mozilla.org/en-US/questions/1378770

helius.dev 於 1 年前 詢問

helius.dev 最近回覆於 1 年前

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WIll not search

I moved my old hard drive to a new ssd. Everything works but Firefox . I uninstalled and reinstalled when i try to use it I put in a search term hit enter and nothing ha… (閱讀更多)

I moved my old hard drive to a new ssd. Everything works but Firefox . I uninstalled and reinstalled when i try to use it I put in a search term hit enter and nothing happens. Also the drop down on right side nothing can be used

When I did the reinstall a error message came up about The code execution can not be found because VCRUNTIME 140-1 was not found reinstall Firefox again I did that did help

Thank you in advance

stbr51 於 1 年前 詢問

cor-el 於 1 年前 解答

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very low volume when playing video's

When playing videos on youtube or any other platform the volume is very low to non-existent. When a new video starts there is a sudden surge, whereafter it rapidly return… (閱讀更多)

When playing videos on youtube or any other platform the volume is very low to non-existent. When a new video starts there is a sudden surge, whereafter it rapidly returns to a non-audible level. I have tried checking the volume settings in Windows and Firefox but nothing has helped thusfar. Please help me resolve this issue so I can go back to using my favourite browser again.

Thank you in advance!

dimitri11 於 2 年前 詢問

dimitri11 於 2 年前 解答

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Audio no longer plays on website

I enjoy listening to https://ici.radio-canada.ca/ohdio online with Windows 10. Since the latest version of Firefox was installed, the audio no longer plays; nothing happ… (閱讀更多)

I enjoy listening to https://ici.radio-canada.ca/ohdio online with Windows 10. Since the latest version of Firefox was installed, the audio no longer plays; nothing happens when I click the hyperlinks on the page. The audio plays in Edge and Chrome. I've turned off Enhanced Tracking protection, and the pop-up blocker is off. Any help much appreciated!

afwi2g 於 2 年前 詢問

Dropa 於 2 年前 解答

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coupon app

My Grandson loaded some type of coupon app and every time I log into some type of store etc. I get this coupon discount, he said it was on Mozilla Firefox. I want to del… (閱讀更多)

My Grandson loaded some type of coupon app and every time I log into some type of store etc. I get this coupon discount, he said it was on Mozilla Firefox. I want to delete it but I can't find it, can you help?

triff 於 2 年前 詢問

jscher2000 - Support Volunteer 於 2 年前 解答