顯示問題標籤 顯示所有問題
  • 封存

I have Win 10 on my laptop,can not get my email or use mozilla or thunderbird

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get … (閱讀更多)

my desk top has Win 10 and I have been using Mozilla and Thunderbird with out any problems when I put Win 10 on my laptop Mozilla will not run nor will Thunderbird I get a message that says Mozilla is a unsecure program how can I fix this?

Asked by countynu 4 年前

Last reply by guigs 4 年前

  • 封存

I have lost my saved passwords after firefox sync with firefox for iOS

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over al… (閱讀更多)

After installation of Firefox for iOS I synced it with my default account bws@bws.info and the correct password. After the sync the bookmarks are synced correctly over all devices and all my stored credentials are gone. I need my credentials restored otherwise I will never be able to access a lot of web pages.

Asked by bws 4 年前

Last reply by rnewman@mozilla.com 4 年前

  • 封存

Keyboard stops working when using Japanese Hiragana input

Whenever I use the Hiragana input method for Japanese (Mac) the keyboard freezes up every other time I try to type. After typing one sentence or phrase in Japanese, I nee… (閱讀更多)

Whenever I use the Hiragana input method for Japanese (Mac) the keyboard freezes up every other time I try to type. After typing one sentence or phrase in Japanese, I need to manually switch to another language, then switch back to Japanese to unfreeze the keyboard for use in Firefox. I seems to get stuck when I am offered to choose between homophonous logographs i.e. 用紙 and 要旨, and although the arrow keys work to toggle between different choices, 'enter' nor 'space bar' will register, thus preventing me from naturally exiting the drop down scroll and moving on. This problem only occurs inside Firefox, and only with Japanese Hiragana (Chinese Pinyin works fine ironically). In Safari and other browsers the input method also works fine. Thank you for answering my question.

Asked by houstonphbu 4 年前

Last reply by alex_mayorga 4 年前

  • 封存

properJavaRDP freezes in firefox 42.0 but is fine in 41.0.2, and was fine in 41.0

On connecting through firefox to customer VPN running/using properJavaRDP firefox freezes when v42.0 is used. Three dialogs have to be acknowledged before firefox become… (閱讀更多)

On connecting through firefox to customer VPN running/using properJavaRDP firefox freezes when v42.0 is used. Three dialogs have to be acknowledged before firefox becomes usable again.

Connection through firefox 41.0.2 is fine, as was v41.0. Dialogs not presented with either.

The only difference between working and not working is 41.0.2 v.s. 41.0.

Asked by Anthropologizer 4 年前

Last reply by alex_mayorga 4 年前

  • 封存

How do I get rid of AVSoftware EOOD?

I suddenly am getting this site as a home page, and no matter how many times I try to reset my home page, it won't stick, and I open my browser and get this page: AVSoftw… (閱讀更多)

I suddenly am getting this site as a home page, and no matter how many times I try to reset my home page, it won't stick, and I open my browser and get this page: AVSoftware EOOD.

Asked by shirsch831 4 年前

Last reply by shirsch831 4 年前

  • 已解決
  • 封存

Extentions keep going missing on FireFox v 43.0.4

Help Please with FIREFOX v 43.0.4 My Extentions keep going missing on FireFox 43.0.4 i'm using windows 10. I've tried deleting the file extentions.json but when i do the… (閱讀更多)

Help Please with FIREFOX v 43.0.4

My Extentions keep going missing on FireFox 43.0.4 i'm using windows 10.

I've tried deleting the file extentions.json but when i do the extentions return for a while then disappear again.

Any help with this issue would be apreciated.

Many Thanks

Phil

Asked by NittyGritty 4 年前

Answered by guigs 4 年前

  • 已解決
  • 封存

cannot shut down or open ff and it is preventing my MAC book from shutting down . Cannot delete and reinstall because it is open

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I c… (閱讀更多)

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

Asked by JesterWester 4 年前

Answered by FredMcD 4 年前

  • 封存

Safe Mode does not connect to any sites

I'm trying Firefox in Safe Mode to rule out some add-on issues, and when Firefox gets into Safe Mode... no websites load. It's stuck at "Connecting..." for all websites. … (閱讀更多)

I'm trying Firefox in Safe Mode to rule out some add-on issues, and when Firefox gets into Safe Mode... no websites load. It's stuck at "Connecting..." for all websites. Google, AOL, mozilla.org, etc. Nothing happens. It just sits there loading. This is a brand new profile.

Asked by Zenoxio 4 年前

Last reply by Tonnes 4 年前

  • 封存

How to fix firefox touch event on long touch?

I use firefox nightly 44.0a1 on Linux, I have enable Electrolysis and GTK3. Touch swipe works fine but when I touch too long the context menu appears then the touch swipe… (閱讀更多)

I use firefox nightly 44.0a1 on Linux, I have enable Electrolysis and GTK3. Touch swipe works fine but when I touch too long the context menu appears then the touch swipe and all other touch support is gone. How do I fix this?

Asked by organicchemistry_01 4 年前

Last reply by guigs 4 年前

  • 封存

Extension are in C:\Users\xxx\Profiles but not in firefox

In C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles there is one profile (qanl58lx.default) and my extensions is in the profile folder, but in Firefox o… (閱讀更多)

In C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles there is one profile (qanl58lx.default) and my extensions is in the profile folder, but in Firefox options/extensions there are none. This has been going on for some time, but suddently 2 days ago a window for every extension showed up and asked for updating, which was done, and now extensions were shown inOptions/extensoins. But today they are all gone again. I have scanned for malware and there are none.

Whats wrong?

Asked by Kjeld Marslew 4 年前

Last reply by cor-el 4 年前

  • 已解決
  • 封存

Why can't I paste into youtube comments on firefox

I don't know when this happened, but today I noticed that I cannot paste text into youtube comments on firefox. It still works just fine on Chrome. I tried to use an addo… (閱讀更多)

I don't know when this happened, but today I noticed that I cannot paste text into youtube comments on firefox. It still works just fine on Chrome. I tried to use an addon to copy plain text only, but that didn't help, nor have I ever needed it before.

Is this google's latest monopoly trick or something, or what is going on?

Asked by 1N07 4 年前

Answered by 1N07 4 年前

  • 封存

Firefox hangs and then crashes when opening multiple (esp. facebook) tabs

For the last few years, when opening multiple tabs (esp. facebook. For example 2 dozen of facebook tabs, usually much less if other websites are already loaded on other t… (閱讀更多)

For the last few years, when opening multiple tabs (esp. facebook. For example 2 dozen of facebook tabs, usually much less if other websites are already loaded on other tabs), black rectangles appear on the page, and after opening a few more tabs, Firefox becomes unresponsive and crashes. Since I already know what's coming, usually I don't let it come to this, but restart Firefox when black appears on the page. (to be more precise about this black thing: the whole page would be black and Firefox button and tabs would also not be displayed correctly (see attachment), and then when elements are graphically "rerendered", like on mouseover event, or when scrolling, they sometimes would be shown normally again.) Still, overall I've submitted so far over a thousand crash reports.

I tried reinstalling Firefox, "Refresh Firefox", and this behaviour still happens on safe mode. Since many times RAM usage would be maxed, I upgraded my RAM to see if the problem would be solved. While performance improved, the problem persisted and I found out there's no need for RAM usage to be maxed out for these crashes to happen. I believe unchecking the hardware acceleration setting didn't help either. I vaguely remember reading about an open bug about black on pages. One way or the other, any help or ideas how to solve this problem or what would be causing it would be greatly appreciated.

a link to my last crash report: https://crash-stats.mozilla.com/report/index/bp-e68350a0-bf08-4154-9c4a-caf9d2160204

Asked by amba2 4 年前

Last reply by FredMcD 4 年前

  • 封存

BUG - Updates turn Hello back on

WebRTC is, essentially, spyware. It has extreme privacy and security implications. Yet Mozilla keeps turning the bloody thing back on by default with every update! Mozill… (閱讀更多)

WebRTC is, essentially, spyware. It has extreme privacy and security implications. Yet Mozilla keeps turning the bloody thing back on by default with every update!

Mozilla, it's bad enough you cowed to the DRM people. Let's not cower to the webRTC folks too. Please make the default for Hello to be disabled, or at least honor the about:config settings of previous installations.

Asked by sixit 4 年前

Last reply by Standard8 4 年前

  • 封存

The firefox 47 upgrade has rendered our website unusable. How do we report this to someone?

Our web site, writen in ASP.Net, uses various pop up windows to prompt the user for specific actions. These work FINE in all browsers for all customers across the world, … (閱讀更多)

Our web site, writen in ASP.Net, uses various pop up windows to prompt the user for specific actions. These work FINE in all browsers for all customers across the world, except this new Firefox 47 upgrade.

Customers starting calling today because they can't use our application with Firefox. We tested with Firefox 43 and 44 and both versions worked fine, but once we updated to Firefox 47, the application no longer functioned.

I will post a note to our customer users telling them to avoid using Firefox 47 until this is resolved.

Asked by melanierogers 3 年前

Last reply by Kohei 3 年前

  • 封存

Can I recover bookmarks after hard drive crash?

My laptop hard drive crashed. The tech replaced it, but scrapped the old drive. I had a sync account, but I cannot seem to get into it. Is it possible to recover my bookm… (閱讀更多)

My laptop hard drive crashed. The tech replaced it, but scrapped the old drive. I had a sync account, but I cannot seem to get into it. Is it possible to recover my bookmarks?

Asked by CLDest1 3 年前

Last reply by Azharul Islam 3 年前

  • 封存

How often should a cloned Firefox profile in a company environment be refreshed?

I'm not sure why, but several users in my company had Firefox blow up first thing in the morning. I suspect an issue with the Firefox App Data profile, but it is uncertai… (閱讀更多)

I'm not sure why, but several users in my company had Firefox blow up first thing in the morning. I suspect an issue with the Firefox App Data profile, but it is uncertain if anything was wrong with the profile itself, something that saved in the profile after the fact, or something in tandem caused Firefox to crash.

We operate only in a Windows environment. Our version we current deploy via GPO is 40.0. We only update Firefox if our software development team recommends an upgrade to address compatibility issues with our internal websites, and we have used this version since October 2015. We duplicate the App Data profile into the hidden Default User directory so the profile clone is mapped to anyone logging into the computer for the first time. We've essentially been using the same profile since version 28.0, and only making minor updates in the configuration settings without any refreshing form Firefox.

When the crashing began, our users either stated Firefox would either continuously load or have the plugin container report a problem and crash. Restarting computers, testing Firefox in Safe Mode, choosing the Firefox Refresh option, and clearing Internet cache didn't help, but testing Firefox as an admin account worked without any issues. I did notice most users showed an available update for software, such as Adobe Reader or Java, but there were a few that didn't have anything pending. If I uninstalled the pending software for those that had it, Firefox would work until I reinstalled the same software. Reinstalling Firefox didn't work either. If I either have Firefox rebuild the profile or I revert to our default clone profile, the issue goes away.

Everything had been working just fine for users last week, and we did not push any software or updates to computers over the weekend. My guess: something had been cached in the profile folder that expired after 'x' amount of time and caused problems across the board. Am I on the right track? Is there something else we should be or not be doing in this scenario to avoid this sort of problem? This is the first major issue where I had to access each computer and resolve the issue on a per user basis.

I can provide any other information that might be helpful. I have backups of the problematic profiles if reviewing those would be helpful, but my attempts to recreate the scenario with those same profiles have so far been uneventful. Also any other advice for managing and deploying Firefox in a corporate environment would be helpful. Our setup had been working great up until today. Thanks in advance for your help.

Asked by jeff225 4 年前

Last reply by jeff225 3 年前

  • 封存

Is there a Whitepaper or similar which describes how the automatic updating of Firefox is secured?

I'm facing an Audit from our Security which is asking how the automatic update process of Mozilla Firefox is secured against Manipulation or malicious Software. The fear … (閱讀更多)

I'm facing an Audit from our Security which is asking how the automatic update process of Mozilla Firefox is secured against Manipulation or malicious Software. The fear is that per example somebody could manipulate the update to load an infected File instead of the original Firefox Update. I've already searched for half a day through the Internet and in the Mozilla wiki but could not find a description of this. Could you please provide me a Whitepaper or similar which describes how Mozilla Firefox ensures that only official and not manipulated Updates can be loaded and installed e.g. does the Client validate the installer hash before execution etc.

Here would be the equivalent Information from Google about Chrome: https://www.google.com/intl/en/chrome/browser/privacy/whitepaper.html https://github.com/google/omaha/blob/master/doc/install-update-overview.png

Asked by Kevin Eastwood 3 年前

Last reply by the-edmeister 3 年前