Firefox 技術支援討論區

Dear Mozilla

Long time user (love it) but the browser is consuming a lot of memory. With the same windows open in Chrome, Firefox is consuming 5 times the amount making the system slower glitchy.

This has been an issue for awhile and I checked all the posted solutions. Either the software is consuming an that is normal or something is running in the background. Firefox is at 1831.5 MB as I type this.

Can I uninstall then reinstall? or is everything going to return?

Thank you in advance

Ron

When I visit NeilYoungArchives.com with Firefox, the formatting of the site is "broken." None of the icons line up properly or are in the same place. It happens every time I visit the site since the last update even in a Private session. This does not happen for any other browser. It is at the current version and runs on a Mac

The first image is the broken Firefox. The second is on Chrome. Safari works fine also.

Recently Youtube refuses to play any videos for me, saying adblockers are against their rules. I have uninstalled Adblock, and reset firefox totally. Youtube is still blocking me. It works fine on Chrome. Do I have to switch to Chrome permanently?

Brian.

My apple computer performed an uninitiated re-boot and now the Firefox icon in the task bar does not show Firefox as running, but when I click on the icon it tells me that Firefox is open and it cannot open another window. How to I shut Firefox down and re-start it?

Hello there,

while trying to stream a Live-Stream i unfortunately get the following error, while the stream is loading: "Playback cannot continue. No available working or supported playlists."

Is anybody else encountering this issue?

Thanks in advance.

Sincerely

A couple of weeks ago the scroll wheel on my Logitech mouse stopped working with Firefox. It works fine on all other applications on my computer but will not work on any web page or any Firefox menu. I am not using XMBC. I updated to Firefox 119.0.1 this morning and it didn't make any difference.

On mac I have been getting constant firefox crashes when in gmail after a minute or on other work sites. I have tried it in toubleshoot mode as well and it worked fine a little longer but still crashed. Crash IDs in attached image.

Hello- I am having a very strange thing when using Firefox. I type and certain letters pop that I have not typed. It is different letters that are affected. it has been the E a number 2 shows instead s a m shows instead. There have been others but I did not make note, My solution is to close firefox and reopen. I have updated to newest version. Do you know why this is happening and a better solution. Also when I go to Chrome the letters do not transpose. HElp Stephana

Firefox browser problem. When dragging the mouse over text on a webpage to select text I want to copy, some of the selected text and an area of webpage adjacent to the text I'm trying to select is blocked by a box that automatically appears. Sometimes it whites-out a box-shape but usually it's blacks-out. This blocks that part of the page and some of the text I'm trying to select while I'm dragging my mouse and I can't see the mouse while I'm trying to select text within that box. What did I do to cause this and can I change something to make it stop? This is only when using Firefox and I didn't have this issue until October 2023.

Hi, I noticed about a week ago that when I would have Firefox windows open on more than 3 of my displays, the newest window, when maximized, would appear with white bars. This does not occur when Windowed or when troubleshoot mode is on. I have attached a photo of the error (suggestions omitted for my own privacy). Bugged window does not respond in this state and cursor does not blink etc. Other Firefox windows work fine. I'm running a custom color scheme, Dark Reader for Firefox, and AdBlock for Firefox. Issue does not occur with Chrome or Edge, which have the same, if not more extensions loaded. Glitch presented itself near the beginning of November.

Please help!

I'll check on this every once in a while, and am willing to run tests.

Hi Firefox Team, I am a university student, and I keep getting these messages below, especially when I am doing research for my assignments; it is painful as time is of the essence. I need your help asap. I have already cleared my cache, and cookies Thank you The connection was reset

The connection to the server was reset while the page was loading.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If a firewall or proxy protects your computer or network, make sure that Firefox is permitted to access the web.

Alpha

I've been having this problem for a couple of weeks now. When I go to certain websites (that work on Every other browser I use) I get the following error:

Network Protocol Error

An error occurred during a connection to www.diamondtoolstore.com.

The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem.

It happens with Lowes & Home Depot - two sites I use every day for work. Now I have to use Chrome or Microsoft Edge -YUCK. I went to your help page and tried everything I could find that may help with this issue and nothing has helped. I see that there are a LOT of other people having the problem as well...Can you please fix it.

Tracie

I've used FF for years and always had - "Open links in tabs instead of new windows" and "When you open a link, image or media in a new tab, switch to it immediately."

Until very recently this worked well.... now there are two identical tabs opening the link and the switch to immediately does not work.

For the last few days the ebay website is very slow when I open it. If I switch to Chrome, ebay's website loads okay. All other websites seem to load through Firefox with no problem. Any ideas???

Since the last update (earlier this week) firefox uses large amounts of memory. It shows in the windows task manager 20 and more instances of firefox being open and one of them using 85%-90% of the available memory. I looked up help articles regarding this issue and one of them mentioned to "Delete content-prefs.sqlite file". When I do that it will help for a short period of time but then the issue is happening again. I'm using Windows 11 64 bit.

I'd appreciate some advice on how to deal with this.

Using Nord Pass extension on Mozilla fine until today, when clicking on the green icon for stored username and password, this appears - "sudden error message : can't handle ITEM/URL_SEARCH type message"

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.