Firefox 技術支援討論區

These are the pictures I get recently ... tiny. Micromised. Unsure if I accidentally hit a "micromise" button, but all of the sudden, the normal view became tiny.

Also, many a time by myself and others told: When browsing picture sites such as Deviantart, Pinterest, even Google Pictures, Firefox severely slows down up to even dead stop after a while. Though several versions have passed, this issue still remains.

Clearing Cache, or using DelTempDir/FlushDNS doesn't help at all, once it begins to slow, only full restart of FF helps, but this ain't always an option. It almost seems that the memory is filling up by the feeds of these sites, and just cannot be cleared, no matter what.

Using a Memory tool ALSO runs nowhere.

Please assist?

Thank you.

Following a recent update (May 25th, 2023) I have lost all my notes. I know Mozilla does not monitor the Notes extension actively and the corresponding Github repo is archived (https://github.com/mozilla/notes).

Mozilla also notified the users about the decision to discontinue this service: https://support.mozilla.org/en-US/questions/1328311.

However, I found the "Notes add-on" useful, and kept using it. Finally with a sudden update in late May 2023, I have lost all my past notes. While searching for possible solutions for the data recovery, I came to find the following solution by " jscher2000".

1. https://support.mozilla.org/en-US/questions/1390845
2. https://support.mozilla.org/en-US/questions/1322197#answer-1384732

However, it was reported that though majority of the data was recovered by applying the technique above, lost notes were not among them: https://support.mozilla.org/en-US/questions/1390845#question-reply

For anyone with similar issue I am describing below what worked for me. Following the suggestion by "jscher2000" I first generated the "Old Firefox Data" folder on my desktop. This is how I did that: From the Firefox browser window, click on Help -> More Troubleshooting Information -> Refresh Firefox and follow the instructions.

After creating the "Old Firefox Data" folder you will be able to see one, or multiple, "profile folders" therein. On my system I was able to see multiple "profile folders".

Next, type "about:profiles" in the URL space of a Firefox browser. I saw only a single profile (the default profile) on my screen that followed. Next, you need to "create a new profile" and point the system to one of the "profile folders" inside "Old Firefox Data" folder. Lastly, hit the "Launch profile in a new browser". If you can not see your old notes, try with another profile folder inside "Old Firefox Data" folder.

This is what worked for me (Mac OS). If there is any better solution please suggest that.

I just installed Firefox 2 days ago on a new computer and have no problems till today. I was watching a movie when suddenly all tabs crashed. I have tried uninstalling and reinstalling, checking for malware, making sure firefox was up to date, clearing cache data and history, disabling plugins running troubleshooting mode and restarting my PC. Please help I cannot use Firefox at all.

HI Support team,

when iam using <input type="datetime-local" name="myTime" id="myTime"> tag its not populating time in firefox which is 113.0.2 (64-bit) version iam using and its working other browsers can you please help to fix this one. please let me know more details.

thanks & Regards, Giri

Hi,

I am using Windows7 64bit. I have never had this problem before. Suddenly I am having this issue that whenever I paste some text in the address bar, or use Paste and go option, for example I am looking up a difficult word in a web page, I would copy it and Paste it or Paste and go in the address bar, Firefox crashes. It crashes even in troubleshooting mode. I have refreshed Firefox twice but no luck. Uninstalling and reinstalling helped for some time, but the problem is back. I have latest version of Firefox.

There is a bug when I try to make a video (Twitch, Youtube, ...) go full screen. I click in the full screen button and the video does not expand to the edges of the screen (the screen is shrunk slightly). There is a fix, but it requires the user to put the Firefox window in full screen and then put the video in full screen.

The other web browsers on my mac does not have this issue.

I searched for this issue and found one other reporting about this several years ago when quantum was first released - supposedly it was fixed. But it's still present here.

Firefox 113.0.2, MacOS Ventura 13.4

Hi, since today I have those wird glitches on YouTube videos (attached image). I've tried restarting Firefox, clearing browser cache and cookies, disabling all browser extensions and nothing helped. On other browsers videos works fine so it's not problem with YouTube

From the last week Firefox started to give me the error "Secure Connection Failed" / SEC_ERROR_INADEQUATE_KEY_USAGE, preventing me to access some intranet sites. The first time I tried the "Refresh Firefox" procedure found at the beginning of the dis-installation function (started through the standard "Add or remove programs" Windows 11 interface). Now this error re-appears only for one of the internal sites from time to time. If I close all the browser windows and re-open Firefox, the error changes to "Warning: Potential Security Risk Ahead" / MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT (which is an error I'm expecting since the intranet site is using an intenal Certification Authority that I've not yet put among the trusted ones) and with this message I can now proceed to the site by selecting "Advanced..." and "Accept the Risk and Continue".

Which is the reason for SEC_ERROR_INADEQUATE_KEY_USAGE error? I cannot find a mention for it inside https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean ... Is there a way to debug it? Or to avoid re-occurring and the need to restart Firefox?

Firefox version is "113.0.2 (64-bit)" on Windows 11 (10.0.22621.1702).

Scrambled Fonts: I see that many people have this issue. I am unable to resolve this. Starting in safe mode fixes the issue temporarily, but I am tired of this. As Firefox is the default browser throughout all my Apple Macs in my studio, I need to resolve this bug. I have also checked Safari and Chrome to verify this is a Firefox issue. The other browsers do not scramble fonts, and I have found no helpful topic article that can fix this.

Before I jump to Chrome as my default browser, I thought I would contact support to see if this can be salvaged.

When editing - composing a new email in Yahoo mail, the ENTER key is not making a NEW LINE. Resulting, I cannot write multi-line emails. But, when switching to Google Chrome, I have no issues, and ENTER key is working as it should.

I run Windows 11 on my Laptop. Every few days, Firefox slows down so much that it becomes essentially unusable. If I uninstall and then reinstall, it works fine for a few days, and then it repeats its slow performance. I like Firefox, but if this continues, I will have to switch browswers.

Please help.

David

Error: "Secure Connection Failed

An error occurred during a connection to accounts.firefox.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem."

When it happens: - Irregular frequence. The same websites once work once don't. They work with Chrom/Edge/From my mobile(same wifi/router). - Sometimes I have to refresh the page a few times - Happens for all sort of webistes. From local news, to GitHub/Youtube/Google/Any website

Steps I have taken: - Cleared cache/cookies - Reset PC/Firefox - Cleared all extensions - Deleted Firefox (And manually deleted all folders in AppData related to Firefox) and reinstalled afterwards

Nothing helped. Any idea what is going on? I checked Mozilla documentation for SSL issues, but it didn't help either

Since I updated to version 113.0.2 every time I try to open certain websites, Firefox shows an error message "SEC_ERROR_UNKNOWN_ISSUER". Once I choose to accept the risk and continue it redirects to the IP address "79.137.248.81" that redirects to spam. This happens on multiple sites, certain popular sites such as google work perfectly.

Yesterday I uninstalled and installed the browser. I rkilled and scanned my system with Malwarebytes, Avast and HitmanPro. I also have no malicious addons I found. Nothing worked.

I am attaching pictures of how the error shows.

Please Help.

Hi, I use microsoft 365, from 1 week, When I start working on excel online, it crashes and I can't do anything even if Close and open up agian the file. I put firefox back to the original, nothing happens I see this water droplet now, what is it?

When I use google chrome, it works fine

thanks for helping me

I have Firefox installed on an XUbuntu 20.04.2 LTS machine. preferences to "restore previous session" on startup. Intermittently, when I launch the browser, one of my windows has a very strange appearance (please note the general look of the window in the attached screenshot and ignore the "page cannot be displayed" message, as the screenshot was taken when I was not connected to the Internet.)

I have already tried reseting Firefox and that does not make the problem go away permanently; it always comes back eventually. (Note: I cleared cache before, and cookies after, taking the screenshot but before opening this support request. So the "troubleshooting information" attached reflects how it is after cookies are cleared.)

This is a thank you follow-up to my yesterdays' post starting with; "firefox version 89 is insanely slow with no explanation had to try reset...." I can't find my msg from yesterday started with this, but wanted to thank you all for fixing Everything - Overnight! I am So glad I waited to, "system restore," until today bec it(MSs' OS) gave warning it might not restore All of the elements correctly. Thank you for your hard work and just appreciating how essential the browsers' Working is to our lives. It is. Thank you, thank you, thank you!  :) (I'm now thinking I should maybe put my updates on "notify me first /let me download when ready"...but I'm not really sure if that would accomplish anything because I'd still have to download them to see if there were problem/s that effected My devise in particular. Community posts don't tell you that - or what to do. Pop-up status msgs would be appreciated.. if you'd have time...even if not all knowing...just to know some are aware of X issue...working on it...estimated back up time... whether we could/should do a "system restore" & wait until further notice to DL again. But I guess our issues are what you need to see to fix them...But I digress. Thank you again for working hard to store functionality. I needed something right to happen in my life - someone to be an expert at what they do. Thanks for your humanity.

Is Firefox going to issue an update fix to correct the problem with not being able to G-mail after the update occurred? I am not tech savvy so if it is something process i have to figure out I guess I will need to switch to Safari. i don't want to do that as I have been with Firefox almost since it started.

I will have only 5 tabs open and it will go up to around 1000-1100 MB. I have tried refreshing Firefox a bunch, uninstall and reinstall extensions, clearing the memory in about:memory, and have tried getting help on reddit as well. I love the look and snappiness of Firefox, and want to use it badly, but can't due to this fact. Can someone help me?