Firefox 技術支援討論區

Hello,

I have been having an issue for quite some time. Firefox will not connect to the web socket for Facebook chat and therefor not allowing a connection to happen. I have cleared all data and re-installed the app, I think it may be a deeper issue than just Firefox because all browsers get the same error.

This is the error I get.

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=7873618333663231&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=6596049516888063&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 186ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=6596049516888063&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=7944747563876351&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=atn&sid=7944747563876351&cid=785d5de3-c690-4be4-b0d5-262e64649b75 was interrupted while the page was loading. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=4218782501306367&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 127ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=4218782501306367&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=580630234529791&cid=785d5de3-c690-4be4-b0d5-262e64649b75 [HTTP/1.1 400 Bad Request 143ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=580630234529791&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=1702717372235775&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=atn&sid=1702717372235775&cid=e3f28f81-083c-4340-ad80-62fc670df260 was interrupted while the page was loading. 3_ei1eKe6_V.js:18:1305 GETwss://edge-chat.facebook.com/chat?region=atn&sid=4160831585517567&cid=785d5de3-c690-4be4-b0d5-262e64649b75 [HTTP/1.1 400 Bad Request 126ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=4160831585517567&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 GETwss://edge-chat.facebook.com/chat?region=atn&sid=3873618618482687&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 131ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=3873618618482687&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83 Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=903251371229183&cid=785d5de3-c690-4be4-b0d5-262e64649b75. 3_ei1eKe6_V.js:18:1305 The connection to wss://edge-chat.facebook.com/chat?region=atn&sid=903251371229183&cid=785d5de3-c690-4be4-b0d5-262e64649b75 was interrupted while the page was loading. 3_ei1eKe6_V.js:18:1305 GETwss://edge-chat.facebook.com/chat?region=atn&sid=8019361050656767&cid=e3f28f81-083c-4340-ad80-62fc670df260 [HTTP/1.1 400 Bad Request 121ms]

Firefox can’t establish a connection to the server at wss://edge-chat.facebook.com/chat?region=atn&sid=8019361050656767&cid=e3f28f81-083c-4340-ad80-62fc670df260. 3_ei1eKe6_V.js:18:1305 Firefox can’t establish a connection to the server at wss://gateway.facebook.com/ws/realtime?x-dgw-appid=2220391788200892&x-dgw-appversion=0&x-dgw-authtype=1%3A0&x-dgw-version=5&x-dgw-uuid=526675410&x-dgw-tier=prod&x-dgw-app-stream-group=group1. Z-rsazxiBr_.js:49:83

​

I am being forced to use google/chrome more and more as I cannot get into sites using Firefox as a browser. Most recently I tried to pay my Target account online and get getting an error message. I would put in my user name and pw, hit enter and the fields would blank out with boxes noting "this field is required." I did this 3 times--same outcome. It didn't tell me the credentials were wrong, it would just blank out. I went to chrome and put in the same credentials and after 2 factor authentication using email, was able to get into my account. This is also happening on the citibank site as well as several sites I use for work.

I use different extensions and have been experiencing the same problem intermittently for the second year in a row. For example, I use the Highlight This extension and I need to enter data in languages other than English. The problem is that if I start switching (win + space) layout, the data gets erased (because popup close). Other extensions circumvent this problem by creating a separate page (uBlock), but many do not provide it.

This issue was already posted here without results https://support.mozilla.org/en-US/questions/1291870

Over the past few days, I've noticed that whenever I type something in either the Google search bar or the address bar, the search results never load. The page flashes for a second, then stops working. The Google search engine and Google products, e.g. trying to log into Gmail, are the only things affected by this glitch. However, I can access everything and obtain search results in a Private widow, but not by using the regular browser interface. I've been using Firefox for years, and I've never had this issue. I've cleared the cache and I've tried disabling add-ons. How do I fix this issue?

With this new FF version it's now taking 2+ minutes to load FF. Yes, 2 minutes to load this thing. A problem I didn't have with the previous version. I've read the support forum for this problem and tried everything noted. I've removed and reinstalled FF twice now, restarted the PC multiple times. I have 4GB of memory which is the same PC configuration for this PC for the last 4 yrs. No new programs, no issues with anything else on this PC so this is a FF issue. Note that once FF has loaded it functions fine - no slowness at all.

Nothing helps with loading this FF version. This is disappointing and it's become enough of an issue to find a different browser to work with, which I hate to do but my patience has run the full gambit with the version of FF. And yes Google Chrome, MS Edge and Opera open within a few seconds, which Firefox used to.

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Some response buttons are not working in Firefox and Chrome. Apparently you are seeing my laptop as a tablet. Please fix . . don't want have to switch browser. It's not a blocker, it's not a tracker. Sometimes refreshing the page activates the button. And the whole Firefox program appears to running slower. Thanks

Site page that I have used for years is not loading. Keep getting this error message.

Secure Connection Failed An error occurred during a connection to www.hamdata.com. PR_CONNECT_RESET_ERROR

The site is www.hamdata.com How do I fix this?

Thanks Jim [removed email from public]

Since a couple of months I've noticed that my firefox has become veeeeer slow, and takes a lot of time to download facebook content, specially images. The page stalls forever and shows some empty areas with a small description like: "must be an image with people", but the content never loads, ant takes forever to navigate face book.

Any other browser works flawlessly and has no problems at all. The only one that cannot handle facebook is Firefox.

There's a way to solve this issue?

Every time firefox pushes to update my browser when I finally do it causes my browser to crash repeatedly. I can not do anything online. It's frustrating beyond words. how can I delete the update and go back to when my browser was working right. Or how do you make it stop CRASHING??????!!!!!!!

Firefox recently stopped working. I tried uninstall/reinstall, removal (name change) of AppData\local\Mozilla, local low and remote folders before installing. All the same result that when I click Firefox, the cursor will start to flicker, the program shows in the task manager but never starts. When the AppData folders were removed, new ones were not created.

The only to changes were that I was given temporary admin privilages on Avecto Privilage Guard and I installed Visual Studio 2022 - removed 2019 as well.

Since the latest update in Firefox, I am forced to compose new messages or reply or forward in a new window in Firefox, which I access with a pop-up window that appears on the page where I previously would simply respond. This is not happening in Edge and only started with the Mozilla 99 update.

When downloading files, FF opens a window to file manager. The window enables user to choose the download directory. But the window extends past the right side of the monitor, thus the "save" button is not displayed. Thus, files cannot be saved.

I started using Linux Mint a few months ago, and since then have had issues with opening Firefox on startup. The attached image shows roughly what Firefox does the first time I try to open it after starting my computer. I usually have to close and re-open it 5-10 times before it will launch properly. At this point, I usually manually recover my previous session. Does anybody know of a potential fix to this problem? I have tried updating Firefox and have also tried uninstalling and reinstalling.

Hi,

I've upgraded to Firefox 99 (on Linux) and a website that works fine in Firefox 88 and Chromium 101 has stopped working for me - I can't get the log in form to show up.

This is in a standard window (as opposed to private) with all add ons disabled, Enhanced Tracking Protection switched off for the site and protection settings set to 'Custom' with everything switched off (and same with protection settings set to 'Standard').

The website is:

https://www.riverford.co.uk/

and then click on person icon in the top right corner.

I'm having similar problems with other websites, eg

https://www.ebi.ac.uk/interpro/

in a private window (but weirdly works fine in a standard window) - click on 'Example protein sequence' to fill in a sample sequence and then press 'Search'. In a standard window this works but in a private window the 'Search' button doesn't work. (If the search button does work for you, please delete the job afterwards by clicking on the rubbish bin/trashcan icon so as not waste their resources.)

I am hitting a rare issue where some requests don't seem to complete (uploading files).

Unsure if the issue is at network level or in the JS code of the website I am using.

What is the best way to troubleshoot those requests that don't seem to complete?

In the Web Developer tools there's nothing under the Timing section.

Thanks

• When I try to print a webpage using Firefox, the page enlarges 4x and therefore I only get 1/4 of the webpage on an 8.5 x 11 sheet. If I change my browser to Chrome or IE, it prints correctly. If I scroll to the bottom of the Firefox Print Dialog window and select "Print using system dialog" it also works correctly.
• I have the zoom set to 100 and the Print Dialog paper size set to Letter, It is set to print to page width, I tried it with Scale 100 but it didn't help. I also went to about: config and checked that the paper size and scaling were set to 1.
• The the picture of the Print Preview looks exactly like should be when printed, but when it is sent to the Lexmark S505 printer the size is too large.

Since I print 50-100 individual webpages a week, I cannot use Firefox if this can't be corrected.

Thanks, Randall Win7 Pro

I downloaded Firefox a while ago and it would work and just a few hours ago I had completely restored my pc to see if it improves issues I had and speed, but the same issues I was having with Firefox are still happening. When first downloaded it runs for maybe 2 seconds then crashes and if you try to re open it, you either cant or see it pop up in the task bar only to go away the next second like a flicker. I've deleted and redownloaded it already and I cant find the crash report on my pc even from the Win + R so I was wondering if anybody ever had an issue like this and how they fixed it.