Firefox 技術支援討論區

Recently, when first logging into Facebook, the entries in my feed will just sit there and refresh for a while before finally settling in and stopping. Then when I start scrolling, I can only go so far and it starts doing it again. Rather peculiar action. Something to do with auto refresh? I don't encounter the issue when using Safari or Opera. Appreciate anything on this issue.

I have a very annoying issue.

I am on the Firefox ESR version which is deployed via Intune. I am on the latest 115.9.0 and on Windows 11 22H2

After a certain period of time (never took note of it sadly) tabs start crashing and keep crashing. The only way to fix this issue is to terminate firefox via task manager and relaunch.

What is the best way to start investigating this and try to understand what is causing the tab crashes.

Hi, I have been quite satisfied with Firefox for a while, but these problems are ruining the experience for me. 1. The tabs keep refreshing when I switch apps or even when I stay on the browser, just by changing tabs and leaving it open within the session. I usually open a lot of tabs, and this has nothing to do with the inactive ones. 2. I used to be able to play YouTube videos in the background or with my screen off on the Firefox browser on my Android phone without problem. But now the audio keeps pausing and doesn't continue to load, even closes itself after a few seconds of loading. Nothing i've done, including downloading the video playback fix addon, clearing cache, restarting phone and turning off and on data saving mode/background data permission, has fixed this problem.

Trying to save a web page as a PDF to Evernote; error message Can't tell if this is an Evernote problem or a Firefox problem. 1. Click the "Print" button on the web page. 2. Scroll down to "print using system dialog". 3. Click the "PDF" button and scroll down to "Save PDF to Evernote". Error message appears: "error running print workflow". I've used this function many times before and it has worked with no problems. (I tried the "Mail PDF with Postbox" option on the PDF menu and it works.)

Looking to restore the bookmarks and saved logins. They accidentally ended up in the trash. I retrieved the files from the trash but now have no idea what to do with these pieces as shown in the "Uploaded images". Any advice is greatly appreciated. Hoping someone can say: "this is where the saved login data is located and this is where the book marks are located AND this is where they need to be reinserted. Thanks in advance.

I'm currently looking for a job, and I keep my windows separated by category, so I have one that is job search related, and the other that is more general. In my job search window, I have many tabs open for different job postings that I want to hang on to /keep track of. When I want to jump to one of these tabs, I open a new tab and type in whatever its title would be, and then when it pops up in my history I click the "Switch to tab" shortcut to get to it. I find it saves time as opposed to sifting through 50 tabs. In this case, I was trying to find a tab that was opened to a sales job posting, and I clicked switch to tab. However, it took me to a what I think is an entirely separate window, one that I didn't even have open previously, and my jobs window disappeared. I tried to reopen it in History, but it didn't show up. Does anyone know what might have happened here, and how I can recover that window?

Not sure which is the cause. On multiple laptops and desktops after last Windows 11 update and then an immediate Firefox update, the software protection service of Windows 11 goes into high cpu mode consuming 40-50% of cpu when Firefox is opened. Running Firefox version 122.0 (64-bit) version. Tried in safe mode and still having issue. Just an FYI for developers to look into for next Firefox update.

Opening a new empty tab is very slowly with the spinning wheel (about 10 to 20 seconds). With no other tab opened. Closing a tab also takes about more than 10 seconds (empy tab, no other tab).

Can not open web sites : almost every times nothings happens. But sometimes it works. Firefox process has tenths of child processes which are <defunct>

What I have tried : - Remove all configurations files (see list below) - Install a fresh Firefox - Restarts the computer (MacBook Pro Intel) - Launch Firefox

That means that I have an empty profile, no external module, no account synchronisation, no history, no bookmarks, zilch, nada ...

Repeated the previous procedures several times the last few months. With : - Mac OS X Ventura 13.5.1, Firefox 117.0 and Firefox 119.0 - Max OS X Sonoma 14.1, Firefox 119.0.1 - Mac OS X Sonoma 14.1.1, Firefox 120.0 - Mac OS X Sonoma 14.2.1, Firefox 122.0

Firefox has a normal behaviour for a few days after each system upgrade. Then the problems comes back.

Other browsers (Chrome, Safari) works fine and smoothly.

But ! TorBrowser, which is built on Firefox, encounter the same problems.

Configurations files that I delete : - ~/Library/Preferences/org.mozilla.crashreporter.plist - ~/Library/Preferences/org.mozilla.firefox.plist - ~/Library/Caches/org.mozilla.firefox - ~/Library/Caches/org.mozilla.crashreporter - ~/Library/Caches/Firefox - ~/Library/Caches/Mozilla/updates/Applications/Firefox - ~/Library/Saved\ Application\ State/org.mozilla.firefox.savedState - ~/Library/Saved\ Application\ State/org.mozilla.updater.savedState - ~/Library/WebKit/org.mozilla.firefox - ~/Library/Application\ Support/Firefox - ~/Library/Application\ Support/Mozilla /Library/Application\ Support/Mozilla

Can not find anything to try.

Any idea ?

Hi All!

I have a problem with the launch and operation of Mozilla Firefox/Seamonkey. Sometimes the browser gets stuck for minute until the sites start opening. At the same time, when browser starts up, I see activity that was not initiated by me.

After some time of use, the system crashes with a blue screen with an error in the ndis.sys driver.

These problems began to occur after one of the next FireFox updates. Previously, the system had been working without a blue screen for many years. If I do not start FireFox, the error does not recur. Also, if I make filtering TCP connections with the site in the RU zone at the external firewall, FireFox works stably.

I want to understand which process/component/setup entry initiates this activity. Also, I don't want the browser to try to get any information from sites in the RU zone.

FireFox version: 115.7.0esr (64-bit) System version: Windows 7 Pro 64-bit SP1

Thank you!

Hello I've few servers with BMC cards for management. I need to connect for managing servers. I'm in a LAN with IP 10.11.225.x My server are in another site with the LAN management 10.91.x.x between the two sites we have a VPN IPsec Each time I try to connect Firefox said : You will be redirected to another web page for authorization After few second, the redirection is to an IP address 10.11.244.x. How can I solve the problem ? Thanks in advanced

Hello Firefox Community,

I'm reaching out because I've encountered an issue while trying to install an add-on on Gmail, and I'm hoping someone here might be able to help me out. The issue happens with any add-on, but the one I wanted to install is (https://workspace.google.com/u/0/marketplace/app/todoist_for_gmail/815972520808)

When trying to install an add-on, I get directed through to give the add-on permissions and I get thrown to the following error 400 each time (see screenshots). I've already tried a few troubleshooting steps, such as clearing my browser cache and cookies, disabling other add-ons/extensions, and even restarting my browser, but unfortunately, none of these actions have resolved the issue.

I'm sure this problem is a more general issue with Firefox. I reached out go Google and they could not help and the installation was successful on Chrome. I also tried installing other add-ons and a similar problem occurs. If anyone else has experienced a similar problem or has any suggestions for troubleshooting steps I can try, I would greatly appreciate your insights.

Additionally, if there's any specific information or logs I should provide to help diagnose the issue further, please let me know, and I'll do my best to provide whatever is needed.

Thank you in advance for any assistance you can offer!

Best regards, Kamil

Trying to use a dapp - ape terminal- to connect metamask wallet. I have disable all other extensions. i have disabled and re enabled metamask but error "metamask not detected". The same dapp is able to connect with metamask on chrome. Not sure what is the problem with Firefox.

Hello, I have been looking at my traffic and discovered that my firefox for some reason does multiple DNS queries for the same domain, usually 6 times or 3 times, why is that happening I have checked with chrome and it does only 1 request per domain name.

I have attached a wireshark dump, the response is there instantly in very few ms yet it keeps querying the same name again.

My version is 115.3.1esr (64-bit) I have checked in about:config with dns and couldnt find anything relevant.

Hi,

I have got a problem with Mozzila for like a year or two - most of the time the browser is fast and react imidiatelly, but sometimes when i click on any link it only shows grey loading circle in tab name and took about 8-10sec to stop and not load anything. When i try again, linked website is loaded imidiatelly. This happening like aprox. 4-5 times in an hour of browsing web, but sometimes its all good for few hours. Opening even new tabs doesnt help and they are "stuck" in loading for the same time. Then, after that 7-10secs all of them works fine. (When i open new tab and wrote something when it is "stuck" and then when it unstuck then it deletes all what i have typed in adress box and whole tab is in default state). When i close and open Mozilla it works fine but again, just for some time (random duration..). Sometimes, it loads like half page (for example, images are missing).. when i reload site after "stuck" then it loads perfectly fine.

Im using pretty decent PC: Ryzen 5 5600X, HyperX 32GB RAM DD4 3200Mhz, Samsung Nvme SSD 3.0 512GB (now changed to WD black Nvme SSD 4.0 1TB), Aorus RTX 3070, ASUS B450-F Gaming MOBO with 1gbit ethernet card, Win 11 Pro.

Got best internet provider in area (almost no outage, like 1 outage in 2years) - got 1Gbit internet speed (Ookla speed test shows 900Mbit+ download and upload, with ping avg. 0,6ms

I am assuimng, that all components are good because when i play online games for hours it never disconnects or lags or anything, same is for downloading stuff, VPN connection etc...

I have tryied yet (was testing with VPN or other stuff off): 1. clear cache/cookies 2. update Windows / drivers / BIOS 3. reinstall Mozzila without loggin in / importing stuff (few tries) 4. reinstall whole PC 2 times (with changing name of PC), 1x try using Mozzila without even logging in (so absolutely clean Mozzila and Win) 5. update router, reset router multiple times 6. set DNS from auto to Google ones (8.8.8.8 and 8.8.4.4.), in router and in PC 7. turn off antivirus and firewall 8. was using many diffrent versions of Mozzila cose it happening like for 1-2years now

Got laptop with same Mozzila acc linked in and synced and there are no problems even in same network / same cable connection

Was trying to google some help or browse your site but there are mostly only common things which I alredy tryied..

Was not using other browser, cose I am used to use Mozzila (suggestions, looks, etc...), so i am trying to avoid solution to change browser...

Are there any reports of erased history lately? Perhaps since v122.01? I had history that goes way back.

I few of my profiles have a month's worth I don't sync. I have these two profiles in particular that are quite distinct from one another. Nothing in common, but both only have history for the past two days. None of my related settings have been altered.

I tried replacing places.sqlite from backups, but unless they were backed up that way, it did not help.