Firefox 技術支援討論區

In the last few weeks Firefox will not open even when using admin rights. NOTE: I have followed all available posts including multiple uninstalls (complete), deleting Firefox folders, reinstalling, etc. There have been no major (or known) changes to my Windows 10 Pro system. I run Heimdal Thor and Kaspersky antivirus protection and there have been no conflicts running both at any time. I also use Acronis Protection (I know it may seem like overkill but it works). I have turned off each of the above and Firefox still does not open. Firefox runs with no problems on my personal and work laptops. I am CompTia A+ Certified so somewhat knowledgeable (a little knowledge is a dangerous thing!) and have run sfc /scannow with no issues noted. Plus, two Heimdal support reps have logged onto my system, attempted to find a solution, found no issues with my system (Omen 880 even though I don't game). My wife is a dedicated Firefox user and wants it back.

In the bookmark-bar in my Firefox-installation contains the soft-button for the function "Import bookmarks". I do not need this function always showed in the bookmark-bar. How can i remove it ?

I used Speedtest by Ookla. When the broad band was installed, the technician did this without a problem. Today when I tried I was taken to an installation page. After I used the SpeedTest, then my main page was gone and instead I have a bar of Firefox selected options. I've tried to find how this is done so I can set it back but I can't find it. Please help.

I generally go here https://www.tafesa.edu.au/ and select 'learn' and log in there. Now I just get a window saying 'Taking you to your organisation's log in page' and circling dots and it stays there forever. That window is, I think, from Tafesa. So it sounds like a Tafesa problem.

BUT: I use Edge and it all goes smoothly and I log in. Which sounds like Firefox is not handling something from that site.

Anyone got any ideas on what i could do to get Firefox working on this?

I was using Firefox on windows 10 laptop, everything was synced with my account. Now after switching to Ubuntu I can't see my bookmarks, Just an empty toolbar. Now I don't have access to my old laptop, I sold it.

Any help?

Firefox wasn't working well on a seldom-used laptop, and the update to 100.0.1 didn't go quite right, so I deleted the old version and (using the odious Edge) tried downloading a fresh copy of the software.

But then I get a message from "7-ZIP" that reads "Can not create temp folder archive"

I'm stuck. Advice?

My ISP is BT (UK) and I have 5 BT Mail email addresses. On the mail log-in page there is a sign-in box where I can choose which email address I wish to open. Unfortunately there are several instances of my main email address. Some with old passwords some from I know not where. I need to delete all those except the current one. I have tried clearing the cache and data but to no effect. The duplicates do not appear if I use a different browser, so it would seem to be a Firefox issue.

I have a user whose Firefox has stopped working. It will start up, but nothing ever is displayed in the window. The address bar and buttons are all there, but nothing from a web site, just a white page. If I enter a url, or click on a bookmark the refresh button never changed to an 'X', but I can see traffic from her machine going across our firewall. Try to go into setup and it's the same thing. About:config displays nothing. It's all just a blank page. Other browsers seem to work fine.

I've tried refreshing, and I've uninstalled and reinstalled, but it didn't fix it. Any ideas?

Thanks.

Hi, my Firefox on Win10 doesn't work, I've been forced to go back to Chrome. After a crash in Win10, Firefox doesn't work anymore: it opens, be it launched by me or by other programs, but it just sits there, blank, doing nothing. It is impossible to interact with menus and everything. Task Manager shows two open instances of the browser, using RAM, but the browser doesn't do anything. It doesn't "crash" and it doesn't freeze, it just stays like that. If I quit it and try opening it again the PC tells me it's open already, and Task Manager shows a couple instances staying there after quitting it, as if it stayed stuck. I tried resetting it from the Apps settings of Windows, but nothing happened, I tried uninstalling it and then installing it again, but nothing happened. Restarting the PC a couple of times changed nothing. In the end, I had to go back to Chrome and even put it as default browser because all programs were calling up Firefox which stayed unresponsive. Anybody knows what I should do in a case like this?

This may be a duplicate complaint, as I got cut off before I could complete. With at least two banks I use, FireFox displays data-entry boxes for dates incorrectly - it truncates the last digit. Chrome (the gold standard?) displays correctly. My example images, first from Chrome, second from FireFox, seem to have survived the cut off.

Many of the websites I access ask if I want them to remember my login info--username and password. For those that I trust, I indicate that I want them to remember this information, and for most I get an e-mail confirming that my device is registered. However, the next time I log in, I still have to go through the entire login. Is this a Firefox issue, and if so, how can I correct this?

For the past few weeks I've been receiving numerous firefox crash reports & also when trying to open firefox an error indication that firefox is already open. I've never had this problem with firefox in the past, and have been an avid firefox user for many many years.

This occurred on my old desktop computer which died this week & is also occurring with my brand new, out of the box HP laptop computer (with ALL the windows updates and HP updates installed); The old computer used Windows 10 Pro, the new computer uses Windows 10 Home.

My old computer used just the windows defender for protection, but my new laptop comes with a 1 month trial of McAfee which I am using until the trial expires.

Firefox is (and was) my default web browser. The software and updates for firefox have always come from your official website and in a timely manner.

Could you please look into and resolve this issue?

Thanks so very much for being Mozilla Firefox!

For awhile now whenever I visit Kickstarter, I never get the full page to load. I mainly notice it in the header where the info for the campaign information doesn't show on Firefox. I've tried playing around with my widgets and protection to see if that would allow the page to fully load, but nothing has worked.

I have used OneDrive with containers for several years for my clients. Recently I can't open OneDrive in a container, but I can open Outlook. Very frustrating. Any suggestions?

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using the cleaning tool. Now I wanted to remove my Addons, but one of them isn't deletable. It also has no name displayed which confused me... Furthermore, there are only "InstalTime12345678"-files in the crash reports directory (which I think aren crash reports). It seems to me the mysterious addon is installed through the policies. (I have a screenshot attached and uploaded them https://pastebin.com/59wzMDyv) This is my private computer and I never set those. Has anyone seen this before or can help? Thanks