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How does Mozilla Support rate Questions?

So far i asked a handful questions here. Some are being replied while others are ignored. How do i get more attention on my questions and how is determined if they are im… (閱讀更多)

So far i asked a handful questions here. Some are being replied while others are ignored. How do i get more attention on my questions and how is determined if they are important or not? support.mozilla.org behaves in a wired way here, it's not like a Forum. Im certain admins have full sight over all topics here while a normal user like me, feels pretty lost.

Why do some questions show the amount of views while others dont? -See attached screenshots https://i.postimg.cc/QtyPZ0Nh/1.png https://i.postimg.cc/q7QSjp9t/2.png

Firefox_Beginner 於 1 年前 詢問

Amelia 於 1 年前 解答

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Firefox crashing everytime after closing

bp-74dcfb49-6be0-49a8-9933-c5b0d0210827 8/27/2021, 8:41 AM bp-bc558b71-8b12-483f-a2c7-d51920210827 8/27/2021, 8:41 AM bp-bfea7b56-c540-4640-8ab9-9b81d0210827 8/27/… (閱讀更多)

bp-74dcfb49-6be0-49a8-9933-c5b0d0210827 8/27/2021, 8:41 AM bp-bc558b71-8b12-483f-a2c7-d51920210827 8/27/2021, 8:41 AM bp-bfea7b56-c540-4640-8ab9-9b81d0210827 8/27/2021, 8:41 AM bp-aac7a4b1-aafd-4084-9fa0-7c3500210827 8/27/2021, 8:41 AM No one has helped solve this issue thus far. I have tried every suggestion about history and everything im fixing to just uninstall firefox forever if I cannot get one of you to help me.

fanucweld 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (閱讀更多)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

nicholas18 於 1 年前 詢問

jscher2000 - Support Volunteer 於 1 年前 解答

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No window was opened, but window's name that closed still appear

Problems that I faced: 1. There is no firefox window opened, but "new staff train - google drive" window name still appear. Please see attachments. ( the "new staff train… (閱讀更多)

Problems that I faced: 1. There is no firefox window opened, but "new staff train - google drive" window name still appear. Please see attachments. ( the "new staff train" was a window that was closed long time ago) 2. Normally, when one minimises a window and clicks the firefox, the minimize window will pop up, but now it won't.

I did try to delete, uninstall and reinstall firefox, but the problem still exists. Please advise what I can do to solve this inconvenience. Currently, I'm using Firefox 89.0

sooying5966 於 1 年前 詢問

sooying5966 於 1 年前 解答

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Firefox fails to start even after reinstall

On one computer I have deleted everything from Firefox including the folders within Apps Roaming except for one folder. There in one folder "41A66E7EE5E1" within Profile… (閱讀更多)

On one computer I have deleted everything from Firefox including the folders within Apps Roaming except for one folder. There in one folder "41A66E7EE5E1" within Profiles which I cannot delete. It holds the files prefs.js and sessionCheckpoints.json which were created at 20/02/2021 and I cannot delete those.

My new installation is dated 24/07/2021.

There is nothing in the properties of those two files to suggest an issue. I do find however that when I seek to change the Property/Security to Administrator (I should be able to do that) I receive a dialog box that "the file or directory is corrupted and unreadable".

Please advise on how I address this.

brijohnnow 於 1 年前 詢問

brijohnnow 於 1 年前 解答

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deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have a… (閱讀更多)

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have access to it at all

donovangregg 於 1 年前 詢問

Paul 最近回覆 於 1 年前

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Extremely urgent

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for… (閱讀更多)

I just allowed an update to my computer from Mozilla called software updater and now I can't use duckduckgo to search the web. I had to use google to get to this page for help. Let me know right away how to remove the mozilla updater from my computer and get back to the firefox browser that works. This is interfering with my web searches and banking. This is extremely urgent.

alubbers 於 10 個月前 詢問

Terry 於 10 個月前 解答

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FireFox update

On Win 10 / Firefox 91.0 I keep getting a popup saying I need to update FF with options to download or dismiss. When I go to "about FF" I am told I am current. This occur… (閱讀更多)

On Win 10 / Firefox 91.0 I keep getting a popup saying I need to update FF with options to download or dismiss. When I go to "about FF" I am told I am current. This occurs about once a day no matter which option I choose. I have restarted FF several times for other reasons but the popup still occurs frequently.

jal64 於 1 年前 詢問

FredMcD 於 1 年前 解答

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ARE THERE NO DEVELOPERS OF ANY SOFTWARE WHO DO NOT USE GOOGLE SERVICES, THE WORLDS MOST EVIL FOREIGN ESPIONAGE AGENT?

I FIREWALL BLOCK GOOGLE! ARE THERE NO DEVELOPERS OF ANY SOFTWARE ANY WHERE WHO DO NOT USE GOOGLE SERVICES IN THEIR SOFTWARE? GOOGLE IS THE WORLDS MOST EVIL FOREIGN ESPION… (閱讀更多)

I FIREWALL BLOCK GOOGLE! ARE THERE NO DEVELOPERS OF ANY SOFTWARE ANY WHERE WHO DO NOT USE GOOGLE SERVICES IN THEIR SOFTWARE? GOOGLE IS THE WORLDS MOST EVIL FOREIGN ESPIONAGE AGENT! HOW STUPID HAS EVERYONE BECOME THAT THEY CANNOT SEE WHAT THEY HAVE DONE TO YOUR PRIVACY? EVERY STINKING PIECE OF CODE I LOOK INTO IN THE OPEN SOURCE WORLD CONTAINS GOOGLE CODE! THEY SPY ON EVERYONE ALL OVER THE WORLD! HOW STUPID HAVE YOU BECOME AMERICA? GET A CLUE! START WRITING YOUR OWN CODE AND AVOID AND BLOCK GOOGLE CODE! DO NOT GET CAUGHT WITH YOUR PANTS DOWN WHEN GOOGLE STARTS DEMANDING YOU SHUT DOWN YOUR WEBSITES BECAUSE YOU DISAGREE WITH THEIR POLICIES! EVER SINCE i HEARD THE STORY ABOUT GOOGLE WRITING CODE AND DOING A PROJECT FOR THE CHINESE MILITARY I HAVE BEEN FIREWALL BLOCKING ALL GOOGLE SERVICES! I HAVE DISCOVERED THAT EVERYONE USES THEIR SERVICES! WHAT HAPPENS TO YOUR CODE OR WEBSITE WHEN GOOGLE GOES PERMANENTLY DOWN BECAUSE OF A NUCLEAR STRIKE ON SAN FRANCISCO? i WILL TELL YOU WHEN THAT HAPPENS ALL YOUR WEBSITES GO DOWN AND YOU WILL NO LONGER BE ABLE TO REMAIN CONNECTED! STOP USING GOOGLE SERVICES! WRITE YOUR OWN SERVICES! THEN YOUR WEBSITES WILL CONTINUE TO FUNCTION WHEN THE WORST CASE SCENARIO OCCURS IN SAN FRANCISCO AND YOU WILL END UP BECOMING THE SAVIORS OF THE WORLD WIDE WEB OF CONNECTIVITY!

Virgil U 於 1 年前 詢問

Paul 最近回覆 於 1 年前

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Firefox crashing after being closed

bp-a1a5cd34-f9dc-4e80-94c0-e39150210826 8/26/2021, 5:44 PM bp-7fb90376-80a8-4dc9-a9eb-9395d0210826 8/26/2021, 5:44 PM bp-3a0005e6-2bed-4076-9b90-51dcd0210826 8/26/… (閱讀更多)

bp-a1a5cd34-f9dc-4e80-94c0-e39150210826 8/26/2021, 5:44 PM bp-7fb90376-80a8-4dc9-a9eb-9395d0210826 8/26/2021, 5:44 PM bp-3a0005e6-2bed-4076-9b90-51dcd0210826 8/26/2021, 8:13 AM bp-7cb6c59b-3302-4789-ae02-3b4e00210826 8/26/2021, 6:28 AM bp-970abf7c-27f8-4bd3-acee-d28f00210826 8/26/2021, 6:28 AM bp-0c852917-64f5-4955-9eb6-e619d0210826 8/26/2021, 6:28 AM bp-a56ae8ae-a0ab-4854-9444-e53cd0210826 8/26/2021, 5:38 AM bp-21dc321a-eb30-430d-b6f7-1e8fc0210826 8/26/2021, 5:30 AM bp-d255c0a0-9072-4800-bc81-790230210826 8/26/2021, 4:23 AM

fanucweld 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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why did my firefox crash

bp-186b028e-4571-4ea8-8dd6-e13c40211120 bp-b9a18a59-0808-43e2-a103-0c4580211120 bp-88a97ccf-6ac8-4669-9265-a1e3b0211120 bp-1c47ef47-258a-4ad6-92ee-97aee0211120 bp… (閱讀更多)

bp-186b028e-4571-4ea8-8dd6-e13c40211120

bp-b9a18a59-0808-43e2-a103-0c4580211120

bp-88a97ccf-6ac8-4669-9265-a1e3b0211120

bp-1c47ef47-258a-4ad6-92ee-97aee0211120

bp-8652fdde-3903-4415-8dc8-10cf20211120

bp-13ade298-bb74-45ca-8912-af80c0211120

2102395503 於 1 年前 詢問

FredMcD 於 1 年前 解答

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Suspicious domain mozilla-api[.]com

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with of… (閱讀更多)

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with official Mozilla infrastructure and I suspect this is a malicious domain.

Work Lappy 於 6 個月前 詢問

Work Lappy 於 6 個月前 解答

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Ad Blocker Nightmare

I am trying to stream from a French website (M6) for which I have an account. Specifically https://www.6play.fr/kaamelott-p_888/la-vie-est-belle-c_11364952 I get as far… (閱讀更多)

I am trying to stream from a French website (M6) for which I have an account. Specifically https://www.6play.fr/kaamelott-p_888/la-vie-est-belle-c_11364952 I get as far as locating the programme (see link above) I want to see but then I receive "An AdBlocker is preventing access - please close it etc...." I tried creating a new profile in Firefox with the same result. I do not have this problem with other sites and am not aware of having set up a Blocker anyway. (That isn't say I haven't by accident). Where do I look please? I am using 83.0 (64-bit). On my machine I also have Edge and Chrome because some sites seem to prefer these. In fact Edge is the default browser because (guess what) some Win10 functions work better with it. The same message comes up using these browsers so I am thinking it might be a Win10 setting but I cannot spot any setting that is relevant. Any guidance you can give greatly appreciated.

jmr4 於 1 年前 詢問

FredMcD 於 1 年前 解答

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SolarWinds Orion Platform Cyberattack

In response to the article below addressing the SolarWinds vulnerability and cyberattack to their Orion Platform, I am requesting a statement from you as to whether or … (閱讀更多)

In response to the article below addressing the SolarWinds vulnerability and cyberattack to their Orion Platform, I am requesting a statement from you as to whether or not you use the Orion Platform from SolarWinds and if you do; what steps have you taken to secure your product and are there any steps that we need to take because we use your product or are a customer of yours?

aschory 於 1 年前 詢問

Chris Ilias 於 1 年前 解答

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Showing only a's or e's on websites

Recently a problem appeared in certain websites (Wikipedia for example) since I updated Firefox. It would only show me a's or e's. See attached image. I have already trie… (閱讀更多)

Recently a problem appeared in certain websites (Wikipedia for example) since I updated Firefox. It would only show me a's or e's. See attached image. I have already tried to refresh Firefox, turning off extensions and themes, but to no avail. There is no such problem with Google Chrome. I have shared configuration info. Thank you for the help!

viko.dichev 於 1 年前 詢問

cor-el 於 1 年前 解答

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this website is not working

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next. https://bannergress.com/banner/self-s… (閱讀更多)

I have Firefox on two computers. This website works on one, but not the other. Please advise what troubleshooting steps to try next.

https://bannergress.com/banner/self-similar-across-scale-24c4 The box in the upper left should be scrolling to display the whole picture. The problem is with every page of this site; I selected this particular page as an example.

scrolls on this computer: desktop Windows 10 Pro v 20H2 Firefox v 89.0.1

doesn't scroll on this computer: laptop Windows 10 Home v 20H2 Firefox v 89.0.1


What I've tried on the laptop so far (none of these solved the problem):

tried in a private browsing window

tried in Troubleshoot Mode

uninstalled Firefox deleted default profile folder (that was the only profile) deleted profiles.ini reinstalled Firefox

CharleneTX 於 1 年前 詢問

CharleneTX 於 1 年前 解答