顯示問題標籤 顯示所有問題

Saving to iPhone files

Hello everyone! I’ve been saving since over two years all my important documents , pictures and files on my iPhone under the folder files>On My iPhone>Firefox. Then… (閱讀更多)

Hello everyone! I’ve been saving since over two years all my important documents , pictures and files on my iPhone under the folder files>On My iPhone>Firefox. Then suddenly like around a month ago I’ve had a problem loading the Firefox app, then I’ve decided to delete it and reinstall it. Afterwards I was surprised by all the files and pictures which were saved under (Firefox) were all deleted. Any idea how can I restore them back since they’re extremely important for me ? Thank you millions for your help! Kind regards, Minas

mina.roushdy 於 1 個月前 詢問

toolbar missing and won't restore

last night was a firefox update??? today, all of my bookmarks and toolbar is gone. i've followed the RESTORE option and get an error stating that the function cannot proc… (閱讀更多)

last night was a firefox update??? today, all of my bookmarks and toolbar is gone. i've followed the RESTORE option and get an error stating that the function cannot process the backup file. WTF Firefox ... I have over 1300 bookmarks and use most of them regularly. help me fix this!!! ::crying::

tamlindner 於 2 週前 詢問

FredMcD 最近回覆 於 2 週前

Reinstating bookmarks and Reading List from Firefox v92 to Firefox v94

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firef… (閱讀更多)

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firefox v94 [from Firefox v92] and all my bookmarks and folders and my reading list were lost ... btw I had no option, no alternative was offered ...

Is there some way of salvaging the bookmarks, folders and reading list from v92 and importing them to v94?

I thank you kindly in advance for your advice

PilgrimHikerGal 於 1 週前 詢問

FredMcD 最近回覆 於 1 週前

Logins disappear

My logins in Firefox Lockwise keep disappearing. I can sync from my iPhone to get them back. But they continue to disappear on my computer. What can I do to make it stop … (閱讀更多)

My logins in Firefox Lockwise keep disappearing. I can sync from my iPhone to get them back. But they continue to disappear on my computer. What can I do to make it stop disappearing?

tom.gillem 於 1 個月前 詢問

FredMcD 最近回覆 於 1 個月前

latest Firefox upgrade

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgr… (閱讀更多)

How do I get the previous version of Firefox back? I woke up this morning to a completely different website than when I went to bed last night. Whoever thinks this upgrade is an improvement is nuts. It took me 2 hours just to TRY to set it up as I had it including getting past the initial instructions for "refreshing" Firefox (no explanation provided for why it was even necessary), finding my bookmarked sites, setting up my preferences. Even though I have turned the popup blocker on, I lose the top quarter of my screen to an unwanted Walmart ad that I can't turn off. It follows me down the page, popping up in different places. There are also smaller ads that are unwanted, annoying, and impossible to block. And as for your "educated guesses", you guessed wrong. I'm a user not a techie. Right now the best solution seems to be deleting Mozilla products and moving to Chrome or Edge.

NCampbell 於 2 週前 詢問

FredMcD 最近回覆 於 2 週前

Recovering Firefox Profile (w/ EaseUS Data Recovery) After Factory Reset

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover … (閱讀更多)

I lost my Firefox profile data (amongst other files) after a hardware issue forced a repair and a factory reset. I purchased the EaseUS Data Recovery tool to try recover my Firefox data but am running into issues.

I located the two folders (one ending in ".default-release" and the other ending in ".default-release-1632317792925") from the PRE-reset file location C:\Users\[User]\AppData\Roaming\Mozilla\Firefox\Profiles.

I then close Firefox, delete all of the folders from the same location in the POST-reset location of those same files, and paste the older folders in their place.

However, when I start Firefox, it only shows me POST-reset tabs. Am I doing something wrong?

tito.obaisi 於 2 個月前 詢問

tito.obaisi 最近回覆 於 2 個月前

Lost Passwords

Every week to ten days Firefox loses all the passwords I have createdand stored in the browser. This has now happened for the fifth or sixth time without me having done a… (閱讀更多)

Every week to ten days Firefox loses all the passwords I have createdand stored in the browser. This has now happened for the fifth or sixth time without me having done anything different. I have been using Firefow for over ten years and found it to be reliable and excellent however over the last months it is no longer reliable, extremely slow and hangs. On top of that I now have this recurring issue with saved passwords. The version is apparently up to date and I don't think has been updated within the last two days, but so frustratingly it seems you have taken an excellent product and turned it into a steaming pile of dung.

If I can't get this issue resolved effectively and immediately I really dont't see the point in continuing to use the product as I'm spending too much time trying to resolve issues that were never before a problem.

da-vigo 於 1 個月前 詢問

cor-el 最近回覆 於 1 個月前

Firefox needs a much better profile management system

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better… (閱讀更多)

The feedback page is useless and I don't see any way to contact Mozilla so this will probably go unviewed and be more of a rant but Firefox absolutely needs a much better profile management and back system. Particularly there should be a mandatory step to backup a current profile before updating. Today I updated Firefox not by choice, for some reason my PC decided that a single click was a double click. So the latest version created a brand new profile I assume because I already had Firefox open. I am beyond rage right now because I just spent the last half hour trying to find my correct profile in my user data because for some insane reason Firefox decided to create two new profiles.

I manually backed up my profile data but it's incredibly stupid that A) the profile naming is gibberish and B) I had to do that in the first place.8

njdev 於 3 個月前 詢問

cor-el 最近回覆 於 3 個月前

Help recover passwords and registry tried updating Firefox

Please assign Firefox Tech help recover my passwords, account and registry. Tried updating Firefox for Win 10. I may have "Nuts-up" and Firefox is now not my default-prim… (閱讀更多)

Please assign Firefox Tech help recover my passwords, account and registry. Tried updating Firefox for Win 10. I may have "Nuts-up" and Firefox is now not my default-primary Internet Browser. Please use simple terms, not-PC Geek. Established Firefox account July 2020. Written passwords not recognized by Firefox; stopped trying before I get locked out.

Firefox recognizes email ... @outlook.com, but not ... @gmail.com.

Appreciate Firefox Tech doing Remote accessing and fixing my passwords not recognized by Firefox and establishing PC-Firefox Internet Browser default problems. Please email me when Firefox PC Tech available remote accessing my PC. I am on Maui, Hawaii (Pacific Standard Time).

Tried 9X upgrading to new Firefox version after failing doing "Picture-in-Picture" and "Deleting History."

My PC HP Desktop and OS is Microsoft Win 10, 64 "Outlook is 365 Family" subscription.

Thank you, Warren Shibuya (Very Senior Internet user, not PC-Geek)


edited emails from public and search/spam bots view.

Warren 於 1 個月前 詢問

Primary password help - password never set, but I need to enter it?

Laptop had issues booting (icky Dell and Windows 11). When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please ent… (閱讀更多)

Laptop had issues booting (icky Dell and Windows 11).

When I rebooted and opened Firefox, I was prompted with a Password Required dialog box and a request to "Please enter your Primary Password."

I've never set a primary password, or a master password when that term was used.

I've seen I can reset my primary password, but I lose my saved logins. I know that's not too hard to re set up....

But why am I being asked to enter a password I've never set?

Firefox for Windows Version 93.0 (64-bit)

rob.elli 於 1 個月前 詢問

cor-el 最近回覆 於 1 個月前

"Forget about this site" removes Lockwise login entries

Hello, I just stumbled upon a very interesting "feature" (I'd say bug). If one goes to the history, and then clicks on "Forget about this site", one would assume that thi… (閱讀更多)

Hello, I just stumbled upon a very interesting "feature" (I'd say bug). If one goes to the history, and then clicks on "Forget about this site", one would assume that this site would be removed from the history. However, in addition to that happening, all these site's logins are also completely erased from Lockwise, so now I have to recover passwords on all sites where I did this :-( That is certainly not wanted. Is there a way to prevent this?

firefox1497 於 3 個月前 詢問

cor-el 最近回覆 於 3 個月前

  • 封存

Firefox lost all my logins

Firefox lost all my logins/passwords. This happened last year and now it happens again. I've tried to find the old logins.json file and of course it does not work with it… (閱讀更多)

Firefox lost all my logins/passwords. This happened last year and now it happens again. I've tried to find the old logins.json file and of course it does not work with it. It is empty. I'm using linux and there is no problem with any antivirus, it is simply a Firefox 'classical' error!

WHY is this happening? What is in the mind of the programmer responsible for this error? I can't understand why is he unable to keep a single file intact?

Why Mozilla is blaming the user for not having a backup. Firefox is messing this file, not the user! Why don't you fix Firefox and stop blaming the user? Why don't you simply FIX THE PROBLEM? You are "working on it" for years. Is it rocket science to JUST LET THE FILE ALONE?

ogv41564 於 6 個月前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 6 個月前

  • 封存

Lost logins and passwords after restart (88.0.1)

After hard reboot firefox successfully restored session, all bookmarks and settings are intact, but all saved logins and passwords are gone! Mozilla Firefox(88.0.1 (64-b… (閱讀更多)

After hard reboot firefox successfully restored session, all bookmarks and settings are intact, but all saved logins and passwords are gone! Mozilla Firefox(88.0.1 (64-bit)) for Ubuntu (18.04.5 LTS) Is there a way to restore them? The only "Old Firefox Data" available is 2 years old which is not acceptable.

anna.zaychenko 於 6 個月前 詢問

anna.zaychenko 最近回覆 於 6 個月前

  • 封存

usernames and passwords disappeared

Never had this happen so it freaks me out a little. I was making a purchase on ebay and my username and password didn't come up automatically as they always to. I wen… (閱讀更多)

Never had this happen so it freaks me out a little. I was making a purchase on ebay and my username and password didn't come up automatically as they always to. I went to my online email and the same thing. I was afraid to log in to anything thinking that maybe someone had hacked firefox or something and had set something up to get my information. Or does this happen sometimes and there is nothing to it? Or did some link mess up all of a sudden and it can be fixed? If so, how? Or do I just have to re-log in to everything and have it save them all over again? Hope this isn't to confusing but I'd appreciate any help. thanks

pdsimdars 於 6 個月前 詢問

FredMcD 最近回覆 於 6 個月前

Firefox updates causing issues

Within the past 3-4 week, I am constantly getting messages that FF has updates. These messages are coming randomly throughout the day and when I select "Dismiss", it upd… (閱讀更多)

Within the past 3-4 week, I am constantly getting messages that FF has updates. These messages are coming randomly throughout the day and when I select "Dismiss", it updates anyway. These updates have caused me to lose bookmarks and saved log in for certain websites. This is frustrating. I cannot go through this everyday, all day. This is my work computer and my technology department cannot seem to find or figure out the issue. I no longer have the option to turn off updates. This is happening on my desktop only. No issues with the laptop. Never had issues with FF updates before; updates would occur overnight and bookmarks were never lost. WHAT GIVES?????????? I have attached screenshots. I have even uninstalled and reinstalled the browser. Cannot use Chrome, Edge or IE for the software I use for work; all modules will not work with those browsers. This is a brand new desktop; less than 6 months old.

sford1 於 4 個月前 詢問

FredMcD 最近回覆 於 4 個月前

no trace of logins.json on update

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've… (閱讀更多)

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?

krffji 於 1 個月前 詢問

mr.speedlight 最近回覆 於 1 個月前

Restore the profile and than no pwd saving avaiable

Hi folks, the user deleted his firefox completely. But he had saved his profile folder. So I installed the latest version of firefox and loaded all the content from the s… (閱讀更多)

Hi folks, the user deleted his firefox completely. But he had saved his profile folder. So I installed the latest version of firefox and loaded all the content from the saved profile folder into the new profile folder - and he got his old ff back again. But all his pwds where gone - but that's okay, I made a printout of it all. Now he comes back to me with the problem, that none of the pwds enterd new will be stored. I was via teamvier on his pc - and he was right. I enterd a pwd, press the save button, get into the page, quit the page, call the page again - no pwd appeared. I compared all the setup parameter with mine, where everything works fine - there was no difference. So what can I do ? Is it a lockwise problem ? Thanks for any answer Michael

makdiver 於 3 個月前 詢問

cor-el 最近回覆 於 3 個月前