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Malwarebytes is using a process/file that removed ALL my bookmarks from one computer!!!

76.0.1 Firefox 10.13.6 Mac os I ran Malwarebyetes and in restarting, it took a long time, after which ALL my bookmarks were gone. I cannot use the import/restore b/c whil… (閱讀更多)

76.0.1 Firefox 10.13.6 Mac os

I ran Malwarebyetes and in restarting, it took a long time, after which ALL my bookmarks were gone. I cannot use the import/restore b/c while it shows the bookmark dates, when click to restore it says "unable to import the process file" on ANY dare.

    WHen I restart computer, a red banner said toolbar and bookmarks won't display.THis can be caused by security software, read more....bla bla!
  I have sync and that doesn't restore anything-bookmarks or toolbar!!!

I called Apple and they said it was b/c they wanted me to upgrad os system to Catalina, which I am not willling to do yet!!

I also have an external hard drive and iCloud/time machine backups, but I can't get those to be accepted into the Firefox sidebar and toolbar--they just show up as quick view documents!!

Why the heck is there no phone support?!?!? Help!?!!

Olivia is goddess 於 2 年前 詢問

jscher2000 - Support Volunteer 最近回覆 於 1 年前

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Where is the button for exporting bookmarks to html file? Instructions say "Library Window" but that is not enough hint.

My eyesight is limited. Unfortunately, I am unable to determine where in the toolbar of the library window the button for exporting bookmarks to an html file can be foun… (閱讀更多)

My eyesight is limited. Unfortunately, I am unable to determine where in the toolbar of the library window the button for exporting bookmarks to an html file can be found. The attached image provides an idea of what I am looking at.

IMAGE: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-05-18-05-49-03-6c245b.png

The reason I am looking in the toolbar of the library window is the Firefox documentation for version 76 on a mac corresponds to the Firefox version I have and the computer I am running it on states:

From the toolbar on the Library window, click BUTTON ICON (PLEASE REFER TO ATTACHED SKETCH) Import and Backup and choose Export Bookmarks to HTML...

I looked across the toolbar, then the entire Window marked "Library". I wrote a program to search the Library window for an image that could conceivably be the button indicated in the documentation. Sadly, the results of these efforts is I am here requesting assistance. It is not that I do not love each and every one of you, but my preference is not to have to take the time for putting together a question to post here. It does not take long, but when we live at internet speed, every microsecond counts, I know you agree with this very important principle, particularly in light of the visit currently taking place where Covid and his entourage have all of us ridiculously locked up. We have flattened the curve and also found out the numbers Fauci and Birx showed the President to justify this lockdown have been proven, not correct, more like wildly wrong. So while we wait for the lockdown to be cancelled, my preference due to how my parents raised me is to be able to find the button described in the documentaiton, but NOOOOOOOOOOOOOOOOOOOOOOOOOOO, button not there... unless maybe you can see it and I am missing it.. My hopes is you will refer to the image at this link in order to enhance the likelihood of success in my quest of the moment, i.e., making my quesiton understandable to anyone who might be interested or/and able to persist in pointing out the location of the great button of the bookmark export.

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-05-18-05-49-03-6c245b.png


Any assistance you can provide would be much appreciated.

Thank you.

Carla Rogers 於 2 年前 詢問

cor-el 於 2 年前 解答

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Is there a way to restore my bookmaks from my account after deleting operating system?

Dear community, After my OS re-installation I was hoping and I was pretty sure, that my Firefox account is backing-up all of my bookmarks. I have done this again in the p… (閱讀更多)

Dear community,

After my OS re-installation I was hoping and I was pretty sure, that my Firefox account is backing-up all of my bookmarks. I have done this again in the past and I had the bookmarks bar there always waiting for me intact. This time though I had to reset my Firefox account password as I forgot to store it somewhere and after that I managed to get access to my account but the bookmarks are nowhere to be found.

Is there a way to restore them without having a backup file (JSON or something else from the previous OS installation?). Is Mozilla storing these bookmarks somewhere so I can have them again but from the "cloud"? If not it is quite catastrophic for me. I hope there is a solution!

Thank you in advance!

azwris 於 2 年前 詢問

azwris 最近回覆 於 1 年前

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LOST EVERY BOOKMARKS AND DOWNLOADS

I think I deleted my Firefox by mistake yesterday. I have reinstalled it BUT I have lost all my book marks and downloads which I had gathered over the years. I have tri… (閱讀更多)

I think I deleted my Firefox by mistake yesterday. I have reinstalled it BUT I have lost all my book marks and downloads which I had gathered over the years. I have tried to follow the instructions to restore the Bookmarks and downloads but this has not worked and I am at my wits end in trying to get back all this imprtant material. Can you help, please?

Joewho 於 1 年前 詢問

FredMcD 於 1 年前 解答

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Bookmarks not syncing

I have an android with Firefox installed, and a Mac where I also use Firefox. When I first installed Firefox on each, the bookmarks matched. I do the bulk of work on my l… (閱讀更多)

I have an android with Firefox installed, and a Mac where I also use Firefox. When I first installed Firefox on each, the bookmarks matched. I do the bulk of work on my laptop, but occasionally have articles I wish to bookmark on my phone. I have done a sync, but when I go to access the bookmarks on my phone, they are not updated to what is on my laptop.

When I check to see what devices I have connected through Firefox, my phone does not show up, and when I hit the link to "connect a device" all it does it take me to a link to send a text to invite my phone to install it. Which, it's already installed.

I really need these bookmarks to talk to each other properly. What am I missing?

Aimé Lilithe 於 2 年前 詢問

Aimé Lilithe 於 1 年前 解答

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Bookmarks

I have installed a new computer (Mac mini). I have synchronized with old computer (imac 2011). All bookmarks transferred successfully to new computer. In the right places… (閱讀更多)

I have installed a new computer (Mac mini). I have synchronized with old computer (imac 2011). All bookmarks transferred successfully to new computer. In the right places etc (Bookmarks menu; Bookmarks toolbar etc ). All the headings in the toolbar are correct with all the bookmarks in the dropdown menus from the toolbar as before. The problem is when I go to ADD a New bookmark the old toolbar headings don't show up in the Add Bookmarks dropdown options. How do I add a new bookmark into a list of an existing toolbar heading or existing list from the toolbar ?

Richard2k 於 1 年前 詢問

jscher2000 - Support Volunteer 最近回覆 於 1 年前

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"places.xul" file not found after update to FF 73.0

Hi there, I run FF 73 on Lubuntu, and since the upgrade chrome://browser/content/places/places.xul is no longer found. I use it as a handy bookmarks and downloads manager… (閱讀更多)

Hi there, I run FF 73 on Lubuntu, and since the upgrade chrome://browser/content/places/places.xul is no longer found. I use it as a handy bookmarks and downloads manager within a tab. Error message:

"Firefox can't find the file at jar:file:///usr/lib/firefox/browser/omni.ja!/chrome/browser/content/browser/places/places.xul. "

I realize that this question is similar to https://support.mozilla.org/en-US/questions/1223548#answer-1127393 but it doesn't solve my issue. In fact the URI's listed also don't work I have found:

   chrome://browser/content/places/places.xul
   chrome://browser/content/places/bookmarksSidebar.xul
   chrome://browser/content/places/historySidebar.xul 

Please advise. Thanks for your help!

Peter 於 2 年前 詢問

McCoy 於 2 年前 解答

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Transferring bookmarks & history to new computer

I'm so far unable to transfer Firefox bookmarks and history from an older computer to a new one. I've tried to follow instructions on the support pages, but Firefox Libr… (閱讀更多)

I'm so far unable to transfer Firefox bookmarks and history from an older computer to a new one. I've tried to follow instructions on the support pages, but Firefox Library folder does not work as described in the articles. Can anybody help me? Tom

tfd3 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Changing icons on bookmarks toolbar

Two weeks ago I reloaded Windows 10 because of a suspected malware infection. This required me to reload my apps. After reloading Firefox the custom icons have disappeare… (閱讀更多)

Two weeks ago I reloaded Windows 10 because of a suspected malware infection. This required me to reload my apps. After reloading Firefox the custom icons have disappeared from some, but not all of the toolbar menu items. Why? Rather, a little globe appears, which I'm guessing is a default icon. -- Why did some of the icons disappear while others did not? -- How do I remove the "little globes" as they're just taking up space and have no meaning -- Where do the custom items come from?

chezphyl 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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organizing bookmarks.

I have the most recent Firefox and the most recent Windows. I cannot alphabetize my favorite websites. I have added everything to the "Other bookmarks" tab and I cannot f… (閱讀更多)

I have the most recent Firefox and the most recent Windows. I cannot alphabetize my favorite websites. I have added everything to the "Other bookmarks" tab and I cannot find anywhere to automatically alphabetize my favorites. I click on show all bookmarks and add folders in an effort to alphabetize but they don't even show up when I go into the "Other Bookmarks" tab.

1) How to alphabetize 2) How to add folders

Thanks!

speebles11 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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Can't restore my Firefox Profile or restore bookmarks.

Hello there, I am having issues restoring a profile for an user. Long story short, there was some malware messing with the computer, and in the process of quarantine and… (閱讀更多)

Hello there,

I am having issues restoring a profile for an user. Long story short, there was some malware messing with the computer, and in the process of quarantine and cleaning the machine out, the Firefox Profile got deleted. I was able to recover the Profile folder, and I see all the files and folders there (places.sqlite, bookmarkbackups, cookies.sqlite, etc.)

I have been following the process of restoring the profile, (copying and pasting those files on a new profile for example). However, every time I move all the files back, and open Firefox, it creates a places.sqlite.corrupt, and a couple of other 'corrupt' files. And none of the bookmarks or any other info get restored.

Any advise? Thanks in advance!

jmedi003 於 1 年前 詢問

cor-el 最近回覆 於 1 年前

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old firefox data folder - bookmark backups will not open, file extension is not .pdf

When I try to open these files I get an error because .jsonlz4 is not a recognized file type for Adobe Acrobat. (Imagine that!) I have attached the entire error as an ima… (閱讀更多)

When I try to open these files I get an error because .jsonlz4 is not a recognized file type for Adobe Acrobat. (Imagine that!) I have attached the entire error as an image. This issue occurred when I did a Refresh of Firefox.

kdrache 於 1 年前 詢問

cor-el 於 1 年前 解答

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Why has firefox deleted my bookmarks

Why has firefox deleted my bookmarks, It's getting as bad as microsoft. Don't ask just screw us over and no answers to fix it. Problem is this bullshit has been going on … (閱讀更多)

Why has firefox deleted my bookmarks, It's getting as bad as microsoft. Don't ask just screw us over and no answers to fix it. Problem is this bullshit has been going on for years and it is still a problem,why can't this be fixed or stopped. I now have to try and find how to get all my log ins for banking and alot of other important sites. I see below you have some educated guesses, well I don't need guesses I need the problem fixed. I fear downloading from your site as it might destroy more of my system. I don't see no dam window at the top.

How can I get my bookmarks back and stop it happening again.Please.

leonausie 於 1 年前 詢問

FredMcD 最近回覆 於 1 年前

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How to Restore Firefox Bookmarks after upgrading MacBook from Mohave to Catalina 10.15.5

I upgraded my macbook from Mojave to Catalina and all the Firefox Bookmarks disappeared. I then found a folder on the desktop labeled Old Firefox Data and I tried to res… (閱讀更多)

I upgraded my macbook from Mojave to Catalina and all the Firefox Bookmarks disappeared. I then found a folder on the desktop labeled Old Firefox Data and I tried to restore by going to bookmarks, show all bookmarks, restore, choose file, and then adding in the bookmark backup file from the folder on the desktop (ends in jsonlz4). Unfortunately this didn't work. I would appreciate help....I have alot of bookmarks! Thank you!

goodincathy 於 1 年前 詢問

jscher2000 - Support Volunteer 最近回覆 於 1 年前

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Other bookmarks folder Bookmarks are not restored...

i made a backup of my bookmarks both json and html than i restored via file restore, tried both json and html with html i get nothing. with json i get all my latest bookm… (閱讀更多)

i made a backup of my bookmarks both json and html

than i restored via file restore, tried both json and html

with html i get nothing.

with json i get all my latest bookmarks EXCEPT the other bookmarks bookmarks that is empty...

i need them. they are the latest ones, i had not placed in folders yet... important

i tried a restore from latest days bookmarks backup, same, i just get the bookmarks folders of that day but the other bookmarks keeps empty...

thank you

info2509 於 1 年前 詢問

jscher2000 - Support Volunteer 最近回覆 於 1 年前