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This account is not active. Please contact an administrator if you believe this is an error.

I use Firefox for many years. Firefox is always synced and I use "Firefox master password". The problem is that every time I try to sign in my account I see this message:… (閱讀更多)

I use Firefox for many years. Firefox is always synced and I use "Firefox master password".

The problem is that every time I try to sign in my account I see this message: "This account is not active. Please contact an administrator if you believe this is an error. " This message is looks like mozilla's prank, because someone needs to sign in first to get help! As I try to get help, "support mozilla" is drive me to an endless loop in Mozilla.org.

After several minutes (I think about 15minutes) I don't know why and how but I'm in! This is happened every time I try to sign in my account!

Why is so much time consuming and frustrating the way to sign in? What it means "This account is not active." and why don't given a reason why this happens or/and a way to fix? Why I can't just type the UN/Pass to sign in?

Thanks in advance and sorry for my english.

AntonyMan 於 2 年前 詢問

AntonyMan 於 2 年前 解答

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Audio Control Pop-Up Window

Every time a website with audio plays in Firefox version 81.0 (64-bit), a pop-up window (similar to the one in the attached screenshot) appears in the upper left corner o… (閱讀更多)

Every time a website with audio plays in Firefox version 81.0 (64-bit), a pop-up window (similar to the one in the attached screenshot) appears in the upper left corner of the screen. This never happened in previous versions of Firefox. I haven't found a way to disable it, if that's even possible--which I hope it is. The pop-up is not a major inconvenience, just an annoyance, because it disappears after 3-5 seconds or so. Nonetheless, I'd like to be rid of it altogether.

Will 於 2 年前 詢問

TyDraniu 於 2 年前 解答

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Master Password purpose

Hello. I use firefox on my pc. I created master password to work on few pc-s. But what is the point of it, since when I enter mozilla, it asks me to enter it, but I can o… (閱讀更多)

Hello. I use firefox on my pc. I created master password to work on few pc-s. But what is the point of it, since when I enter mozilla, it asks me to enter it, but I can only close this window and just access anything. Is there a way to have a password that would stop other people using my firefox?

thanks

icyturtle 於 2 年前 詢問

cor-el 於 1 年前 解答

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Many page elements won't load

I refreshed my firefox a few minutes ago and the only way I can describe it now is broken. Many page elements won't load such as images on some sites, and in the example … (閱讀更多)

I refreshed my firefox a few minutes ago and the only way I can describe it now is broken. Many page elements won't load such as images on some sites, and in the example I give here, the dark theme slider on YT doesn't show up at all. when I open the sidebar, the rest of the page becomes completely white. And the page is supposed to already be in dark theme. I am using the windows version. Can anybody help with this?

yairmaor 於 2 年前 詢問

cor-el 於 1 年前 解答

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remove Search with Amazon from address bar suggestions

Everytime I open the suggestions in the address bar Search with Google or Search with Amazon appear at the top. You cannot remove them by using the 'forget about this sit… (閱讀更多)

Everytime I open the suggestions in the address bar Search with Google or Search with Amazon appear at the top. You cannot remove them by using the 'forget about this site' feature and if you change the browser.urlbar.openViewOnFocus to 'False' you don't get the suggestions. Can you tell me how to permanently remove Search with Google or Search with Amazon from the suggestions. Thank you.

gspotts 於 2 年前 詢問

jscher2000 - Support Volunteer 於 2 年前 解答

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« Sorry. We’ve locked your account. »

Hello, I'm getting the following message: « Sorry. We’ve locked your account. The confirmation email we sent to XXX@XXX.org was returned and we’ve locked your account to … (閱讀更多)

Hello,

I'm getting the following message:

« Sorry. We’ve locked your account.

The confirmation email we sent to XXX@XXX.org was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account »

I can connect to this support using the account, but not using sync on my devices.

My mail is a valid email address, and there was some temporary problem with the mail server which explains why the mail was returned.

What can I do to get back my account? The « let us know » link leads me here.

Thanks,

firefox995 於 2 年前 詢問

Wesley Branton 於 1 年前 解答

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How do I refresh a static html page.

Hi How do I refresh a static html page. Example: I have viewed a page on my website and find there is an error on the page. Then I correct the page and upload. Finally I … (閱讀更多)

Hi How do I refresh a static html page. Example: I have viewed a page on my website and find there is an error on the page. Then I correct the page and upload. Finally I refresh the page but it still shows the old browser data.

mail694 於 2 年前 詢問

Wesley Branton 於 1 年前 解答

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Why is the sound file present and playable in browser?

I updated a sound file on a web server I have access to. When I reloaded a page with a player to play that file, the old sound file still is the one presented by the … (閱讀更多)

I updated a sound file on a web server I have access to. When I reloaded a page with a player to play that file, the old sound file still is the one presented by the browser.

Go into Preferences, Privacy, manage data, select the domain involved, delete all the data. Reload the page again. Old sound file still is the one presented by the browser.

Reload again, this time using CMD-R, the hard reload key combo for MacOS. Old sound file still is the one presented by the browser.

Delete sound file from webserver, CMD-R. Old sound file still is the one presented by the browser.

Click play button. Old sound file plays.

Right click on sound control, select Save Audio As... Saving file to my computer appears to happen. However, the file saved is only 281 bytes. When I try playing it, audio player yells at me and says that is not a sound file.

Reload the page in another browser, it reports sound file missing.

Sound from old file still plays in FireFox.

First, I went into settings and deleted the data for the domain where this sound comes from.

Reloaded the page,

All I really want is to get firefox to play the new sound file, but its belief in the old file won't let it see the new one. Firefox has stashed the old sound file somewhere on my system and it keeps insisting that is the file I should have.

Well, there is one other thing I want. I would like acknowledgement that this is a bitchable situation. I hate it that tech world always says every problem is my fault. Maybe if the techworld would stop blaming users for problems they might start figuring out how to handle the news they filter more honestly as well.

Carla Rogers 於 1 年前 詢問

cor-el 於 1 年前 解答

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Right Click to Open In New Tab acting strange

In the last few week I have had trouble with "right clicking and open in new tab". I don't know if it's because of the latest update or not. Sometimes, not always, when… (閱讀更多)

In the last few week I have had trouble with "right clicking and open in new tab". I don't know if it's because of the latest update or not. Sometimes, not always, when I try to right click on a link or a button and open in new tab, it looks like it's going to open, the new tab appears there for a few seconds, and then it disappears. I have tried "control" left click and I can sometimes get that to work if I do it several times rapidly. I first noticed it in Facebook, but now it can happen on almost any website. I had version 80.? when I first noticed it, I now have 81.0 and I still does it. Any ideas? It's not that some website don't allow right clicking for copyright reasons, I an familiar with that, this is different in that it attempts to open a new tab and within a few seconds it disappears. Before you ask, I have checked for virus's and malware.

Stumann666 於 2 年前 詢問

Stumann666 於 1 年前 解答

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Google drive files not downloading in Firefox Browser

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files … (閱讀更多)

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files using Firefox, but it doesn't work when using GDrive. I know it's an issue with Firefox because I've tried downloading the GDrive files using Safari and it's fine.

What happens is I'll click download and then there is no prompt that asks me if I'd like to download the file.

I also looked at this thread and followed the troubleshooting measures (including clearing the browser cache and starting Firefox in Safe Mode), but it did not solve the problem: [https://support.mozilla.org/en-US/que.../1157677]

I've also tried un-installing/re-installing Firefox. And I have my adblocker disabled for Google Drive.

Any suggestions for how to resolve the problem?

averagehuman 於 2 年前 詢問

averagehuman 於 1 年前 解答

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I have been trapped by a company called Pointofmail.

Pointofmail track emails messages sent in Gmail. They have prevented messages being sent. They do not provide a telephone number to call nor a street address. They have a… (閱讀更多)

Pointofmail track emails messages sent in Gmail. They have prevented messages being sent. They do not provide a telephone number to call nor a street address. They have an email address (support@pointofmail.com) but don't respond to anything. The problem arose when I took up a free 30 day trial with their product, after which I did not wish to subscirbe. There is nowhere giving the "no thanks" option. Do you know how I can free myself from Pointofmail when Gmail is used in Firefox? Gmail works OK in other browsers (Thunderbird and Google). Please advise.

udabkowski 於 2 年前 詢問

udabkowski 於 2 年前 解答

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Removing Firefox Alpenglow theme isn't possible

Hello, Since the new release version of firefox. There is a extra theme installed and I can't remove it because I don't like it. I'm using Thematic extention to rotate be… (閱讀更多)

Hello,

Since the new release version of firefox. There is a extra theme installed and I can't remove it because I don't like it. I'm using Thematic extention to rotate between my theme's that i like. I have looked in the menu to remove it manually, but the selection isn't there. The added picture shows the only option I have (it's in dutch) and that is manage. So how can I remove or relocate it.

Greetings,

Willem 於 2 年前 詢問

cor-el 於 1 年前 解答

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Lockwise password display

Hi, Recently upgraded from ESR 68.12 to ESR 78.3 I have over 2000 passwords on my Corporate desktop Firefox account and I find I'm unable to access these in anything like… (閱讀更多)

Hi,

Recently upgraded from ESR 68.12 to ESR 78.3 I have over 2000 passwords on my Corporate desktop Firefox account and I find I'm unable to access these in anything like a timely fashion. The new Lockwise password manager UI does not appear to be able to display a LIST of passwords based on usernames, date last used, date last changed, urls etc. Is it possible to get a list view instead of the current one, or will I have to downgrade back ESR 68.12 ?

Thanks Bob

Rob_W 於 2 年前 詢問

cor-el 於 1 年前 解答

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is dns over http available for users in asia

I am in Asia using win 7 OS and in the settings I have selected Enable DNS over HTTPS. In the DNS over HTTPS FAQ it is mentioned that: As art of our continuing strategy … (閱讀更多)

I am in Asia using win 7 OS and in the settings I have selected Enable DNS over HTTPS. In the DNS over HTTPS FAQ it is mentioned that: As art of our continuing strategy to carefully measure the benefits and impact of DoH, we are currently focused on releasing this feature in the US only. Does it means that my settings will not be valid?

paroksha priyah 於 1 年前 詢問

TyDraniu 於 1 年前 解答