Firefox 技術支援討論區

Hi I have been using Firefox for the longest time and never had any issues, recently whenever I try to open the browser it crashes, I am currently using an early 2011 MacBook Pro, funny thing is all the browsers are crashing apart from the crappy safari. Is my hardware too old?

Pretty please help !!!

Every time I browse incognito mode and download files (pdf mostly), then I exit the browser and my files disappear from the Downloads folder in Windows 11. It has been like this for a long time now. I have to remember to cut and paste them to another folder before shutting the browser down, but when I forget it's annoying. Can this be fixed?

When I'm viewing a PDF from within Firefox and try to print the page, it shows a smaller version between 1/2-3/4 of the size of the paper. I have "fit to page selected" and this doesn't change it. I try a larger than 100% scale and this doesn't change it either.

However when I download the pdf and pull it up using Acrobat it allows me to print full page, fit to page, scale, etc no problem.

Initially I thought it was my printer, but I removed and reinstalled the drivers for the printer and I don't have this issue with any other program except for printing from Firefox. It's almost like the Firefox browser has too small of a page default set so that it's fitting to a page, but the page is smaller than 8.5x11 printer paper.

How do I fix this?

when I click on links to take me to website through my email in Thunderbird that I will get an error message that reads "we could not verify the certificate, reason=wronghost"

Do you get the error in Thunderbird or in the browser? What browser?

   But, if I copy link and copy into browser it works fine. 

Is that the same browser as the one which opens when you click the link in Thunderbird (a.k.a. your default browser)?

In answer to these questions: I use Chrome or Duck Duck Go. Duck Duck Go is my default browser. If I copy and paste link from email in browser it opens, but if I click on link in email I get the error message above. Also when you reply the email is a do not reply email so I can't reply back. Please include a good email so I can answer any questions you may have. Thank you

Using Mac OSX El Capitan 10.11.6 and Firefox 75.15.0 esr

I have a number of desktops defined in "spaces" and each app goes into one. Something odd has happened with Firefox.

When I select a different Window from the Window dropdown, or from the Dock, sometimes there is a "sliding sideways" effect.

And if I go into Firefox by going to the Dock and tapping its icon - it goes to one window; BUT if go to the Dock and tap again, it changes to another window. I think, always the same two.

So its sort of behaving like "spaces" does, but when I view all the "desktops" in the selection view at the top of the screen, I only see one containing Firefox windows.

Its really annoying when the window changes like that, and I don't know how to get them into a single grouping. I have quit & reopened many times, but it persists.

If I knew which of the Firefox Windows were in each of these glitchy "pseudo-groups" then I might quit all of one group, and then re-open them. Not sure if there are just two such pseudo-groups, or more.

After switching to Firefox from Chrome, after Chrome started acting wierd, especially when it came to youtube, I haven't been able to pay for Ubereats deliveries, all that happens is it stays on the checkout page. making me bring up my phone and pay that way as I can still use the basket I put together.

Tried to report it to Ubereats but whoever was on the other side of the chat, seemed to think the problem was with the phone app and closed the ticket without solving anything.

How someone here can help figure out why it's happing.

I've already tried disabling my adblockers and security, no luck

I've attached my list of extensions just in case

Hi, lately I have been having issues with updates. When Firefox browser in MacOS gets update, it ask me to sign in to all platforms again. This wasn't the case at all before.

Looking forward to the responses.

Thanks!

The PTL network stopped working for playing live tv, it's the only live broadcast I have trouble with, all other PTL network features work fine, it does not matter what performance setting is used.

here is the latest of many crashes documented. I have no idea how to fix this. The problem-solving measues on the Fierfox website were all without success bp-5ab98827-7fab-4757-8baa-db3360240204

Opening a new empty tab is very slowly with the spinning wheel (about 10 to 20 seconds). With no other tab opened. Closing a tab also takes about more than 10 seconds (empy tab, no other tab).

Can not open web sites : almost every times nothings happens. But sometimes it works. Firefox process has tenths of child processes which are <defunct>

What I have tried : - Remove all configurations files (see list below) - Install a fresh Firefox - Restarts the computer (MacBook Pro Intel) - Launch Firefox

That means that I have an empty profile, no external module, no account synchronisation, no history, no bookmarks, zilch, nada ...

Repeated the previous procedures several times the last few months. With : - Mac OS X Ventura 13.5.1, Firefox 117.0 and Firefox 119.0 - Max OS X Sonoma 14.1, Firefox 119.0.1 - Mac OS X Sonoma 14.1.1, Firefox 120.0 - Mac OS X Sonoma 14.2.1, Firefox 122.0

Firefox has a normal behaviour for a few days after each system upgrade. Then the problems comes back.

Other browsers (Chrome, Safari) works fine and smoothly.

But ! TorBrowser, which is built on Firefox, encounter the same problems.

Configurations files that I delete : - ~/Library/Preferences/org.mozilla.crashreporter.plist - ~/Library/Preferences/org.mozilla.firefox.plist - ~/Library/Caches/org.mozilla.firefox - ~/Library/Caches/org.mozilla.crashreporter - ~/Library/Caches/Firefox - ~/Library/Caches/Mozilla/updates/Applications/Firefox - ~/Library/Saved\ Application\ State/org.mozilla.firefox.savedState - ~/Library/Saved\ Application\ State/org.mozilla.updater.savedState - ~/Library/WebKit/org.mozilla.firefox - ~/Library/Application\ Support/Firefox - ~/Library/Application\ Support/Mozilla /Library/Application\ Support/Mozilla

Can not find anything to try.

Any idea ?

Dear Team,

Since one day my tabs crash, in the beginning it was only once per hour, by now it happens every 0.5 seconds. Crash report id: bp-85d2c8d1-94f7-4fd9-bc8b-a1d480240209 I reinstalled the newest version and I tried starting in troubleshoot mode but crashes still happened the same way.

Update: Restarting my computer fixed it :'D

Hello Firefox Community,

I'm reaching out because I've encountered an issue while trying to install an add-on on Gmail, and I'm hoping someone here might be able to help me out. The issue happens with any add-on, but the one I wanted to install is (https://workspace.google.com/u/0/marketplace/app/todoist_for_gmail/815972520808)

When trying to install an add-on, I get directed through to give the add-on permissions and I get thrown to the following error 400 each time (see screenshots). I've already tried a few troubleshooting steps, such as clearing my browser cache and cookies, disabling other add-ons/extensions, and even restarting my browser, but unfortunately, none of these actions have resolved the issue.

I'm sure this problem is a more general issue with Firefox. I reached out go Google and they could not help and the installation was successful on Chrome. I also tried installing other add-ons and a similar problem occurs. If anyone else has experienced a similar problem or has any suggestions for troubleshooting steps I can try, I would greatly appreciate your insights.

Additionally, if there's any specific information or logs I should provide to help diagnose the issue further, please let me know, and I'll do my best to provide whatever is needed.

Thank you in advance for any assistance you can offer!

Best regards, Kamil

When using multi-point headphones (I'm using open-runs) that are connected to my Windows 10 computer, while Firefox is open, the headphones think that audio is playing, even when it is not.

Closing Firefox fixes the issue, but playing any music from youtube/soundcloud and then pausing it does nothing to tell the multi-point headphones that audio is no longer playing.

Any help on getting Firefox to not do this is appreciated.

Hello, I have been looking at my traffic and discovered that my firefox for some reason does multiple DNS queries for the same domain, usually 6 times or 3 times, why is that happening I have checked with chrome and it does only 1 request per domain name.

I have attached a wireshark dump, the response is there instantly in very few ms yet it keeps querying the same name again.

My version is 115.3.1esr (64-bit) I have checked in about:config with dns and couldnt find anything relevant.

Relatively clean install of Windows 11 (~<2 months), clean install of Firefox (~<2 weeks) after experiencing crashes in a different Chromium-based browser. Was running 4x48GB mem sticks but reduced to two for troubleshooting purposes, ran memtest in its entirety with zero failures. Not able to reproduce crashes in benchmarking software.

Consistently crashing throughout the day, sometimes back to back.

bp-05ebba14-9bad-4a99-8fa1-382340240214 bp-5011ffe0-91e2-499b-af0d-019580240214 bp-1157de06-9684-4901-8f3c-4151a0240214 bp-5b26724a-7164-41e0-9251-d5de00240214 bp-a2002048-a3a2-42a1-b1f0-fcd420240214 bp-0a7069c8-3396-4930-8be4-fd6c60240214 bp-bcc8078a-5c70-46be-b227-737ae0240214 bp-41e915db-4f49-49da-8a8e-47a3e0240214 bp-40cb9ec2-d349-413f-9ddc-5307e0240214 bp-86b4ec98-ba0a-4793-a1e0-7439f0240214 bp-39c8fba0-e456-4ca7-9d56-fadac0240214 bp-b7570653-3343-42fc-becd-823d80240214